Westbury Mayfair Hotel Reviews

Wow ! Location location ! It doesn't get much better than this for shopping heaven on the doorstep! The hotel is beautiful. The staff can't do enough for you . Our suite was gorgeous. The Gallery for breakfast was wonderful. The staff in the Gallery were so attentive and food superb.

The breakfast was good though a little pricey. The other outlets were not sampled on this trip. The Polo bar has a good atmosphere for business or social meetings. The concierge came up trumps on theatre tickets. The only disappointment was the housekeeping of the room which seemed to miss a few obvious points in tidying and changing linen etc. The refurbishment of the hotel has certainly helped and the location is an enviable one for Piccadilly and the west end as well as business shopping and galleries.

Now I've been to the westbury on a few occasions but never stayed. I think I will keep it that way. You could hardly swing a cat in the room and after a long day I just wanted a cup of tea. But there were no facilities of this sort. If you want a crash pad with a bad view this is for you. But if your looking for a 5 star experience I'd stay elsewhere

Overall excellent if expensive. The building isan art deco style and the room we took a suite which was of a reasonable size and furnished classicly. Only minor issues were that there was an extra bed in the room when we arrived, which we had not asked for and this was quickly removed. Also breakfast is a little slow as it is a-la-carte rather than buffet. The doormen and concierge staff were very attentive. We would probably go back.

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I have stayed at this hotel many times and like the friendliness of staff and the Polo Bar where we always go for a great cocktail. The rooms are always acceptable, although it would be nice if there were tea/coffee making facilities in the room, or complimentary water. The food in the dining room is excellent and the breakfast is good too.

Was looking forward to staying in the Westbury as one of London's famous 5 star hotels. Really disappointing. The bed was fantastic but that's the only good thing I can say. Room was about 10 foot square and the bathroom about 5 foot square. No clock, no coffee or tea facilities, no complimentary water, wi-fi available but for £13 a day, anti-theft coat hangers, only one robe per double room. Overall seemed really penny-pinching. When I mentioned these at check out I was told I could book a bigger room next time and pre-pay for internet. Cheers!

A fabulous hotel with a modern and luxurious feel. We were upgraded and treated especially well by a very courteous and pleasant team. The hotel was in an ideal location in Mayfair, a five minute stroll to Oxford St and Piccadilly. This would be my first choice hotel for celebrating another anniversary and look forward to staying there again in the very near future.

Will definitely recommend Westbury to friends. Had a lovely stay. We were in the standard room, which was sumptiously comfortable. The size was big enough for the two of us. Bearing in mind that we were in central london, in the middle of a very busy shopping district, our room was quiet. There was no noise from the the streets below us. The staff were very curteous. I would definitely stay there again the next time we arrange a theatre trip to london.

My sister and I stayed at the Westbury, which was central to the activities we had planned. on arrival the reception staff where very helpful and held our bags until the room was ready, so we could go off shopping. We found the staff very polite and friendly and had the knowledge to deal with any enquires, which instills confidence. The staff are perfect ambassadors for the hotel and the breakfast in the morning was excellent. I was happy to pay the Lateroom rate for this hotel, and plan to be in London in a few weeks, so if I can obtain the same deal, this would be my preferred location.

We hose the Westbury for our anniversary night in London given its central location for the restaurant, cinema and shopping the following morning. The room was spacious and had everything you needed. Breakfast was exceptional, amongst the best I have had around the world. If I had to be overly picky I would have liked a bottle of water on the house in the room and the TV picture was pretty poor. Other than that the laterooms deal meant it was a bargain for the Westbury

Small bedroom and bathroom. Ideal location for shopping, theatre and restaurants, Would stay again

All the staff are very willing and extremely helpful.
Its great to be able to have a late checkout for that all important lie in. Rooms are quiet too!

As usual, the Westbury is an excellent choice of hotel for location, friendliness and attention of staff, have stayed in many 5* hotels in the area and I am always drawn back to The Westbury for repeat visitsfor taking in a show and or shopping over the weekend.

This hotel is in a great location with easy access to the tube stops of Green Park and Oxford Circus. Easy walking distance of all the main shopping areas.
Our room was clean and comfortable and quite spacious, the bathroom was tiny but clean and functional.
I would expect a better standard of hairdryer for a 5* hotel, tea/coffee making facilities and complimentary water.
And the £5 price of a coffee in the lounge/bar is nothing short of robbery, even at London prices.

Was very disappointed with hotel, I've stayed in far superior 3 and 4* Hotels. Rooms were small, basic and dated, bathroom very small and shower not very good. There were no tea and coffee making facilities, not even bottled water. Breakfast wasn't that special and the eggs were cold even thought they were supposed to be cooked a la carte. A very substandard 5* in my opinion.

With a fantastic location, on Bond Street, this hotel is a must for shoppers. Our allocation room was so small we upgraded to a larger room and bed but the bathroom was the smallest I've seen. Bathroom very tired looking. Comfortable bed and very clean. Staff very attentive and polite. Bar pricey as with most London hotels but nice atmosphere. Would stay again but only if on offer.

Hotel is in a perfect spot if like us you want a quiet area of london but only a stones throw from great shopping and bars.hotel very nice.rooms are a good size but we had a connecting door with another room and you could hear our neighbours very easily.breakfast is well worth the extra exspence as you can have it in your room at no extra charge.all in all a very nice romantic weekend.will visit again without fail.

Very disappointed with size and quality of the room!!! Booked a twin superior room, which was very small, and beds were tiny! The bathroom was also very small and not what I expected from a 5 star hotel!
Good side - location!

I always enjoy staying at the Westbury! Sophisticated, yet understated quality. Staff are very attentive, friendly, yet not intrusive. Rooms are well presented, clean and the facilities are good. Nothing too fancy.....but there is an air of quality. I like it! The Polo Bar is exquisite.
I would recommend.

Very enjoyable

Fabulous hotel, centrally located, safe to walk back to in the evening. We booked a standard double but were given a room with a double aspect with a balcony - nice!. Cosy, comfy bar, good service. Only disappointment was the bed - we had booked a double room and it was 2 twins pushed together. Overall I would recommend whether for business or leisure.

The Westbury is a beautiful hotel in Mayfair where service is clearly king. The room was really comfortable and spacious which is unusual for London. The bathroom was clean but small - the only disappointment, which is really picky is that the shower was quite dated - in a 5 star establishment I like to see a power shower head. The breakfast was very generous and nothing seemed too much trouble. The Polo Lounge served fabulous cocktails in a very relaxed atmosphere. A great experience overall.

I had previously had a lovely lunch at the Westbury and was delighted to be staying there, however we were somewhat disappointed. We arrived and accepted an upgrade to a King room for a further £20 (this seemed to be offered to everyone arriving). The room was however still small even if the bed was big! (But the pillows are hard and the bed made my husbands back ache!) The bathroom was cramped and the fittings elderly; the loo seat was chipped and the showerhead needed a good scrub, there was shampoo and shower gel but no body lotion, cotton wool or mending kit and NO KETTLE. As neither my husband or I eat breakfast but both like a drink before leaving our room we were faced with the option of paying £5 each plus tax and service for a hot drink. I admit to being mean but I don't think this is good value. Not a five star experience. Yes I could have asked for different pillows but I'm British and I don't complain at 2am except to myself...

At the discounted rate I found the overall service and accommodation excellent.

My sister and I stayed at this hotel as part of her birthday treat, and it didn't disappoint. The location was fabulous. The ambience of the hotel was special, but was still comfotable enough for us to feel relaxed. Breakfast was lovely, served until half ten which meant we didn't have to get up too early and it set us up for the day. We were pleasantly surprised by how quiet our room was and both of us slept really well.

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Lovely hotel but bed was probably the most uncomfortable we've slept in, had to change pillows as well from granite slabs to foam! Otherwise, really nice (if not pricey) stay. Staff could not do enough, car parking £30 a night (valet parking).

I booked this hotel through Laterooms because the weekend rate was unbelievable value for a 5 star hotel on Bond Street.
The room was a standard double and the bathroom small but still great value .
The customer service at The Westbury is first class . Reception staff , The Polo bar and Room service staff were excellent .

Perfect location for shopping in London.
Very nice and attentive service at the bar.

Excellent service from both reception and concierge. Spacious room with sitting area, very comfortable bed, separate dressing room & table and working space next to TV for those inclined. Ideally located for Saville row, Bond street etc. Would return again for this excellent price (~£116)

Booked this room a few days before using Late rooms and got a really good rate. Hotel was clean, people were helpful, room was average size but clean and quiet! Nearest tube is Oxford circus which is a 10 minute walk away.

Paid as little as £120 for a five star hotel in the heart of london.... wasnt disapointed.
The hotel pretty much spot on for the money spent. If i have one complaint it was that the showers in our room was very very weak which was a little bit of a disapointment when everything else was so perfect.

We would stay again, but the rooms are quite small but we got a very good deal.

Faultless for the price I paid.

Even at a good LateRooms rate, the superior double is very much overpriced for its size. I opted to pay an extra £40 to upgrade to a deluxe double, which was much better.
However, the arrogance of the hotel is breathtaking. Be aware that they will add a 'discretionary' 12.5% service charge to any room service items. They will also add a 5% 'accommodation service charge' to your bill. I managed to get the room service extra removed but not the accommodation service charge. I believe this is an underhand way of increasing prices by 5%.
There are much nicer, better value hotels in the area. I travel to this area approximately twice a month and I will never stay at the Westbury again.
I have also used its sister hotel, Kingsway Hall, and they have the neat trick of putting you into a lower quality room than you booked but not telling you.
Avoid both or pay through the nose for the privilege.

A great location very central. The staff were welcoming and very helpful even though they knew we had paid in comparisson, very little to the true value of the room. The room was a decent size and perfectly clean, and the bed was very very comfortable. If i have the chance of returning i would. Highly recommended.

An excellent choice for an overnight stay and birthday celebrations in Mayfair. The hotel was welcoming, room was spotless and quiet. Turn down service in the evening with fresh towels added to the delight. All in all a first class hotel, with excellent access to Bond Street and Mayfair will use again - especially at the late room price.

Having a fabulous previous stay at the Westbury my daughter and I decided to have some quality time together for the weekend however, I was very disappointed. The room was basic with no complimentary tea making facilties, something a 3 star hotel provideds. The air con was ineffective. despite being reported it remained ineffective which necessitated leaving the windows open above the reception area in a noisy centre of London with resulting sleepless nights!

We upgraded from the Superior rooom by paying 40 Pounds and then got a lavish room with a nice living room.