When entering, the pub looks very nice..... but straight away, my stay at the hotel was terrible.
When trying to check in, none of the staff knew how to check me in. They could hardly understand english. They didn't tell me what number my room was, where I could find it, what time & where breakfast was etc - nothing. I was just left to guess.....
There was no information in the room - about where to get breakfast etc. and no phone to call reception if there is a problem.
The room was tiny for a double, but quite clean.
The Bathroom had mould all around the shower and the sink was dirty from the person before.
The window in my double room was broken and wouldn't close. I told the bar staff and they said someone would come and fix it - no one came! Therefore it was a freezing Feb nights stay.
I did eat down in the pub, and the food was decent for pub food.
But you can hear the pub from your room (quite a busy noisey pub), you are also next to the tube and a main road - so not a peaceful night. Although there were ear plugs to use, in the room.
But the staff were rude, not very clear and generally my stay was awful.
Summary
Customer Service
Quality of Room
Quality of Food
Cleanliness of Hotel
Value for Money
Family Friendly