Washington Mayfair Hotel Reviews

We had booked the hotel to use as a base before our overnight marathon Moonwalk on May 12th, raising funds for breast cancer research. We wanted to have somewhere warm and comfortable to come back to in the morning so we could have hot baths and rest before going home.
The reception staff were very warm and welcoming and very kindly accommodated our request for a late check-out - as we wouldn't be getting back to our room until 8am. We were upgraded to a Superior King room which was lovely and certainly helped us to recover from the walk.

We had a lovely break, and the family also arrived the following day. My Fathers room was upgraded and he was taken aback with the accomodation. Staff were all friendly and helpful. we would stay again, good location.

Room was clean and tidy but can't help thinking that I could have had the same experience at a cheaper hotel. This stay was part of a theatre experience for my wife and when I booked the hotel I thought it was going to be something extra special but I have been to Premier Inn's that offer the same size room and are just as clean. Not really worth the money.

Superb location and very competitively priced for Mayfair! Clean, modern and well designed rooms.

Good hotel, well located for Central London, access to Underground etc. Had difficulty finding room - no signage for rooms beyond 230!!!
Breakfast quite pricey for what was on offer and plates and food should have been much warmer.

Absolutely super hotel. Brilliant location, brilliant staff. Cannot do enough for you.

Overall a nice hotel, clean, well-run and a great location of course. Only slight moans are that rooms are on the small size for anything but a short stay and that tea/coffee provision is miserly.

Chose Washington because we are familiar with Mayfair, being in walking distance to everything we wanted to do. Room not ready until 3pm which was a bore. Room comfortable but far too hot. Could do with a mirror over desk, as hairdryer can't be used in bathroom. No coat hook on door and not enough space (length) to hang up coats or dress/skirt in wardrobe. Minor details which, if rectified, would certyainly make the stay more comfortable.

Excellent position ,upgraded as my birthday which was very nice! (to an exec room) recently refurbed but bathroom hadn't been, which was dissappointing. Whole hotel was very hot we turned heating off and had window open all day(waste of resources?) .Bar/ lounge lacked atmosphere.Rooms had door bells which were extremely loud when pressed I presume for room service at other rooms on our floor.Not appreciated at all at 1*30 am and 8am.

Came here after checking out early from another hotel. Arrived well before check-in time but nothing was a problem for the staff. Professional, courteous and accommodating. The location is perfect - Cafe Nero across the rode, Tesco convenience on the corner and Sushi at your doorstep and a pleasant stroll to central London. What more could you ask for! A fantastic hotel with exceptional staff. Will be back.

Have stayed at the Washington twice this year. One week-end on a business trip and another for a theatre trip. Very pleasant stay on both occasions. Staff particularly helpful. Room comfortable, clean and nicely decorated. Good wifi connection for my iPad. TV reception rather poor and choice of channels very limited. Breakfast at the hotel restaurant very good. Hotel very well placed for visits to Royal Academy, National Gallery, Buckingham Palace and West-End theatre land. All within comfortable walking distance. Would definitely stay there again.

We stayed at the Washington for my husband's birthday, and were immediately upgraded to a nicer room, which had the most comfortable bed I've ever slept in. Lovely bathroom, great power shower. The staff were friendly, professional and very eager to help. The buffet breakfast wasn't as good as I'd expected, but that was due to it sitting around for a while as it was a very quiet morning. Great location, in the middle of Mayfair, close to Green Park tube.

On arrival we were given a very poor standard double room, (Twin was requested ) the room was very small , chipped furniture, dust in draws,marks on the wall, for the manager to say this was a corporate hotel in Mayfair.more or less should we expect anything better (our conformation paperwork from Laterooms.com requesting Twin not Double) to be told that there was noTwin rooms available and we had to make do with a double room. We waited for 1 hour to be moved to a not much better standard room (again a Double not Twin) The rest of our 4 day's were not much better.One of our nights was ruined as we phoned phone 3 times in 1 hour to reception as we could not open our mini safe (waited 1 hour before someone came up but by then our plans had been ruined, as we needed tickets etc.( to be told by management maybe if we have tryied to access our safe earlier waiting 1 hour would have been ok this would have gave them time to correct the problem)
On our 3rd day we arrived back after 5pm to find not even our bed had been made,( to be told by managment (Well mam how do we know you never came back and slept in the bed) He said he would have to check with housekeeping if they had made the bed or not. (another minor nigle, but waited 1 hour for sour milk portions to be replaced, We could have and should have complained about lots more things regarding staying at this hotel, but every time things went wrong the managment payed no attention ( we felt if you were guests staying and paying for a more expensive room you may have got even some of there attention. After our 4 days in London we were glad to check out of this hotel. Even up until the very end of our stay not one apology from management for all our inconvenience. Only If we ever returned they would add to our details only if available an upgrade)

Booked online but took 5 hours for hotel to get booking. Given the smallest room with a view of a wall. Over £200 and breakfast £20 extra. No value whatsoever. Asked to change rooms but was told hotel is full but night porter told me less than half full. Never again.

I read a number of negative comments about this hotel; I am happy to say that for my husband and I they were not even close. The staff were pleasant from the moment we arrived, our room was very nicely furnished, immaculately clean, and on the 1st floor which meant that we could use the stairs everyday. The location is one of the best in London for walking, going to Hyde Park, Soho, Buckingham Palace, Picadilly Circus, Oxford and Regent St shopping, and access to the underground and buses. We will definitely stay there again. There is also a convenient Tesco and a coffee shop right across the street, as well as Shepherds market where you can find a variety of restaurants at all price levels. The hotel also offers free interent access and three computer terminals for those people who do not travel with electronic devices. Thank you Washington Mayfair for a very enjoyable stay.

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Firstly, they could not find our booking. Secondly, they put us in a room with someone elses suitcase and laptop. No idea if this room was being used or the previous occupant had left them there by mistake. We changed rooms again, only to be given a twin room, when we had booked a queen double. Then we had a third room, which again had twin beds. We gave up and spent all night trying to sleep through the noise of the vent in the ceiling. Managed to change rooms agian for the second night. Only then did we relax. The staff we rude and unhelpful. Never again !

Not bad , 2nd stay in a month .
Room wasn't as nice as first stay .but it all worked well and was clean. I was in 606 , its ok
just the 101 was much nicer for some reason.
Not a bad price for the area. I was on a course ,so needed a decent place to get my head down.
I didn't have breakfast as the price is monstrous! There are loads of cafes and a Tesco metro outside

Lovely staff, friendly and welcoming. Room dark and dismal. No curtains just black-out blinds, bidet repair shoddy and flooring not secure in bathroom. I asked for a twin room which was not ready when we arrived. Site of Hotel excellent for our needs, lots of cafes and bistros nearby. Please ensure other guests are respectful of others in Hotel, we could not get to our room as guests opposite had filled the corridor with paper and rubbish!! It was cleared by the Hotel but more appeared next morning! Just felt we were put in a sub-standard room because we had paid through late rooms.

The room was very nicely appointed and clean but a little warm. If you order room service though please don't expect the food to arrive quickly. When ordering room service allow a good hour for food to arrive at your room regardless of the 1/2 hour quoted. Also do not stop outside the hotel for anymore than 2 minutes 55 seconds as you are likely to get a parking ticket.... So get ready to grab those bags and run !!!

Great location. All staff we dealt with were very friendly and helpful. Room was spotless and quiet. Would definitely recommend and would stay there again.

The hotel was in a superb location - one block away from Green Park and The Ritz (where we were having tea!). We like to walk as much as possible so the situation was ideal. Fantastic value for money. We were given a room on the top floor at the side and it was very quiet which meant we were able to have the window open and not hear any traffic noise - perfect.

As someone who only uses Late Rooms, having looked at lateroom.com feedback for hotels in Central London, I came across the Washington Mayfair in Curzon Street as it had first rate feedback. I was not disappointed, My mum has problems with lifts we were offered accommodation on the 1st floor and the room was wonderful. Furnishings superb and lots of space. Very good TV optional Sky. Carpets clean and plush. Everyone was so helpful the conceigre service is second to none, fantastic, they will assist in any way to make your trip run smoothly. The conceigre staff require a special mention as does the lady who served us Afternoon Tea it was very special and had a lovely ambience. Mr Kumar one of the managers was very helpful and wanted to know his guest were happy and experienced good service which we did. We were visiting London to go to the Chelsea Flower Show and a stay at the Washington Mayfair enhanced this lovely treat. Thank you.

My partner & I stayed at the Washington Mayfair on Saturday 7th May and enjoyed the visit very much.
It's very easy to criticise hotels, even more so when you are paying a premium to stay in Mayfair so in all honesty wasn't expecting 5* Luxury, but I have to say, I got more than I paid for.
On arrival I was greeted in a very professional and confident manor by reception so first impressions were very good. Having managed to get a great deal on a standard room through LateRooms, I did something which I normally wouldn’t do and asked for the cost of an upgrade, if one was available, and was suddenly provided with an executive room at no extra cost which I though was an extremely kind and generous gesture by the manager.
The room was excellent. It was a big room with a huge bed, nice furniture and seating. The bathroom was lovely with more than you could need. Flannels are always a good sign of a nice hotel and together with the creams, and an excellent powerful shower it was hard to fault. My partner was also extremely impressed.
If I was to be critical, there were a few minor, (and I mean minor) issues;
* Some of the TV channels were snowy and some radio channels did not work
* There was no plastic shower mat
* The 7th floor landing was like a furnace and so was the room. The air con cooled it down but was very noisy
* In some communal places, the hotel could do with a touch up of paint (i.e. outside 7th floor lift)
* The bar didn't have a great selection of wine, or a wine list.
Please don’t get me wrong, these are minor things that reception was very happy to deal with and my overall experience was excellent. I would be more than happy to return and would recommend it to friends.

Great place, great location, clean, and very nice staff

Very helpful and polite staff, room was fine, nothing fancy but well worth the money. Would definitely stay there again and have recommended to others

A little shabby and the heating was an issue - a broken under floor heating switch in the bathroom made the stay an uncomfortable one.
The bed too soft and impossible to sleep in.
Location excellent.

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We live in London and had a night away from the kids - was fun being in Mayfair within walking distance of so many restaurants and shops. The room had been renovated and was lovely. Only negative comments - please provide brighter bedside lighting as the lowly lit lamp was hard to read by, and we had to open the window as the heat from the mirror and towel rails in the bathroom was too much even in winter.

Top Drawer hotel in centre of Mayfair very close to Shepherds Market. dont know if I just got lucky with my room, but it was huge which is a pleasant surprise for central London/Mayfair

Very helpful, Nice room, Very close to Oxford St, regent St and Hyde Park! Easy to walk and a very nice hotel.

A great find, in the heart of Mayfair, a medium sized hotel with good sized rooms, nicely decorated, and very comfortable. Friendly staff and excellent service, especially Front Desk.
Good place to stay if you want to be in the heart of London.

This hotel advertises itself as a cool Arc Deco masterpiece. Not at all. whatever Art Deco there was was hidden and destroyed in the last renovation. The entrance is bland, cheap looking and cramped. The staff are friendly but not trained to the quality of other Mayfair hotels. The rooms however, have had a good renovation and are not bad. Overall this is just a normal hotel in an exceptional part of London.

Great location, great value, would reccomend to others - ovelt part of London. Easy access to underground, good feel to the area.

For the location this hotel is very good. it is 2min walk from greenpark tube, 2min walk from regent street so is so central.
we didnt opt ofr breakfast which is rather expensive at £20pp, but there is a Costa Coffee (and a Tesco Express for that matter) opposite the hotel so a relaxed Sunday brunch was taken in there for more than half the price

Close to tube. excellent restaurants nearby, hotel facilities above average.

The accomodation was good clean and well decorated, bed was good and Bathroom very good. But the room was so hot, we had the windows open all night and in room 128, from 5.00am they was a lot of noise from below! The aircon did not work and the bathroom towel rail stayed on all night making the bathroom unbearable. Recommend that they kill the heating and save the money to take off the £163.00 price!!

No music or satellite channels, disappointing minibar

Good.

Decent room, if a bit on the small side but the hotel is well located.