The Umi Hotel Reviews

The place is great and very well located: also great breakfast. Two things to say: 1) no lift!!! and my room was on the third floor!! 2) free wifi only I had to go down some flights to get signal. Lovely ladies at reception and at breakfast, they even washed some cloths for me at no cost!! I would gladly go back, only if I was to have a room on the first floor.

The Umi Hotel is located in Leinster Square in Bayswater. The location itself is pleasant enough, close to bus links on Westbourne Grove, with plenty of restaurants and coffee shops in close proximity. The hotel reception has clearly been refurbished in recent times and is pleasant and functional with an in-house coffee shop / breakfast bar (I cannot comment on the quality of the service or food though, as I didn't use the facility during my stay). Unfortunately, that is where the positives end. My room was reasonably sizeable, with a double bed and en-suite shower room, but was very tatty, with threadbare carpets, an old and somewhat worn out bed and tatty of furniture. The desk chair was in very poor condition, covered in stains and with very worn fabric. The room looked reasonably clean on first inspection, but closer investigation revealed cobwebs and heavy dust hanging from the ceiling and light fittings, and dust and dirt down the side and underneath the bed.
The singled glazed window was not effective at keeping out external noise, and the room got very cold at night (there was also no extra blankets supplied in the room. The finish of the en-suite shower room was very poor with old flooring curling up at the edges (possibly due to damp?), and the whole thing seemed to smell of drains. The smell of damp within the room was possibly not helped by the fact that the wash basin was located in the middle of the carpeted bedroom - meaning that over time residents would have dropped lots of water onto the floor in the course of washing and shaving.
The duvet supplied was very thin (see comments about cold above), and then were a couple of nasty looking brown stains on the duvet cover when I first pulled back the linen!
The state of the flooring on the landings within the property is also pretty dire. Once again, carpets are threadbare and the floors are warped, uneven and incredibly 'creaky' meaning that one is regularly disturbed in the early hours by folk passing up and down the corridors.
I know that the cost of the room was reasonably modest (I paid £61 per night for a double room), but I do not think that it is unreasonable to expect cleanliness and a decent nights sleep.
I wouldn't stay here again unless without other options.

Upgraded to an executive double. And the other reviews are right: all you get a bathrobe and some bottled water :(
No air con so room was quite hot and the windows can only open two inches so not alot you can do there.
Nice on first appearances but as you delv in its not so great.
Shower is tiny (hard to pick up your shampoo without getting jammed in the shower.
But location is good, staff are friendly and helpful and it wasnt that expensive.
I got what I paid for!

Clean and comfortable central London hotel. Good budget choice.

I found that my requirements were met at this hotel in Bayswater. I needed to stay over after a concert in Hammersmith (easy bus route 27 straight there from Kensington) and had an early start for work in the morning. 24hr concierge desk with friendly staff. Clean and comfortable room, no problems. I don't think it is great value for money though. For just shy of £50 I got a small single room, bathroom and loo en suite but hand basin integral to the room. Tea and coffee making in the room, but the price didn't include a breakfast, so I think I could have found a better deal elsewhere. I will certainly look for a better deal, but if it can't be found, I would stay here again, and have to pack my own milk and cereal :-)

The stay started well with a very friendly welcome from the Reception Staff. I was travelling with my adult son and we booked two single rooms as the price was not unreasonable when set against a twin double. However we did swap rooms when I found that my single room was tiny and very basic (not good value) but his was large, comfortable and very satisfactory. Age has its privileges! Facilities needed updating (cracks in shower and basin in both rooms) but they were both clean, warm and surprisingly quiet. We didn't sample the food as it looked pricey so I can't comment on that. I'd definitely use the Hotel again.

Delay accessing room on arrival due to no record of booking, but room appeared within 20 minutes. Accommodation comfortable and warm. Floorboards in lobby and in room above very noisy. Easy access from Underground with good selection of eating places closeby.

The hotel service is good. The room I stayed needs to be fixed. The floor gave cracking sound wherever I walk around this little space.

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The room was of good size,location was not bad. The room was fairly clean with exception of a hair ball stuck in one of the central heaters and the stained curtains. The shower head was broken and another guest had access to the room I was staying at. Apart from that- good value for money, would stay here again, but different room, nice, friendly and some what safe enviroment. The staff friendly, appraochable and accommodating.