The Umi Hotel is located in Leinster Square in Bayswater. The location itself is pleasant enough, close to bus links on Westbourne Grove, with plenty of restaurants and coffee shops in close proximity. The hotel reception has clearly been refurbished in recent times and is pleasant and functional with an in-house coffee shop / breakfast bar (I cannot comment on the quality of the service or food though, as I didn't use the facility during my stay). Unfortunately, that is where the positives end. My room was reasonably sizeable, with a double bed and en-suite shower room, but was very tatty, with threadbare carpets, an old and somewhat worn out bed and tatty of furniture. The desk chair was in very poor condition, covered in stains and with very worn fabric. The room looked reasonably clean on first inspection, but closer investigation revealed cobwebs and heavy dust hanging from the ceiling and light fittings, and dust and dirt down the side and underneath the bed.
The singled glazed window was not effective at keeping out external noise, and the room got very cold at night (there was also no extra blankets supplied in the room. The finish of the en-suite shower room was very poor with old flooring curling up at the edges (possibly due to damp?), and the whole thing seemed to smell of drains. The smell of damp within the room was possibly not helped by the fact that the wash basin was located in the middle of the carpeted bedroom - meaning that over time residents would have dropped lots of water onto the floor in the course of washing and shaving.
The duvet supplied was very thin (see comments about cold above), and then were a couple of nasty looking brown stains on the duvet cover when I first pulled back the linen!
The state of the flooring on the landings within the property is also pretty dire. Once again, carpets are threadbare and the floors are warped, uneven and incredibly 'creaky' meaning that one is regularly disturbed in the early hours by folk passing up and down the corridors.
I know that the cost of the room was reasonably modest (I paid £61 per night for a double room), but I do not think that it is unreasonable to expect cleanliness and a decent nights sleep.
I wouldn't stay here again unless without other options.
Summary
Customer Service
Quality of Room
Quality of Food
Cleanliness of Hotel
Value for Money
Family Friendly