Tophams Belgravia Hotel Reviews

Great location, very friendly & helpful staff, lovely hotel beautifuly decorated.
Room basic but very suitable. Conditioner would have been helpful as well as shampoo thought.
Would visit again.

Tophams have a sister hotel some 100 metres away where unsuspecting guests are led. Instead of the expected 4 star you end up in the equivalent of a youth hostel. The staff are well practiced at this deceit and have a take it or leave it attitude. Do not stay here!!

I've booked pretty late and arrived pretty late and I think they've put me in the very last available room. Carpet was blotty, bed was not really comfortable, bathroom not very nice. The room itself was not "new" and not "stylish" as advertised in laterooms. There was no minibar and no aircon in the room (as advertised). One of the windows in the bathroom couldn't be closed and it was quite cold in the bathroom. In the morning, the water in the bathroom was not running. I tried calling the reception with the internal phone about 20 times, nobody was picking up. I've tried calling them with my mobile on the landline number and they picked up and told me somebody would come to have a look. They took me to the main house (my room was in no. 48 I think, main house in no. 32 (?)) and offered me to shower in a kind of public bathroom that was clearly used by other people before. The toilet, that was right next to the shower, was pretty dirty and it was disgusting to shower there. There was no hair dryer and no point in the bathroom and I had to go outside the bathroom to look for a hair dryer. In the end, they've offered me a free breakfast as an apology... well... The only good thing about this hotel is the location as its 1-2 minutes away from Victoria station.

On arrival, I was told I could not have the same room for two consecutive nights. The first room I was shown was not in the refurbished part of the hotel. It was clean but there was no overhead light, only a small table lamp which was at the opposite side of the room to the bed. There was no chair, so it was impossible to read without balancing the table lamp, rather precariously, on the bed. The room was so small that the door to the en-suite could not close properly and the toilet did not flush. I tried phoning reception but was put through to the answerphone for a different hotel and can only assume that this has not yet been part of the up-dating. I therefore had to go out to get back to reception as this part of the hotel had a separate entrance. Once it was confirmed that the toilet didn't work, I was offered an alternative room in the main hotel. This was a much nicer room but was not en-suite. The bathroom was along the corridor and up a flight of stairs, but at least had a working toilet (although no toilet paper). The room was also missing some basic elements - there was no hairdryer, no coat hangers in the wardrobe and the kettle did not work.
For the second night of my stay I was moved to the room which, presumably, should have been allocated to me for both nights. This was recently refurbished and beautifully appointed ( although still no sign of the Neutrogena toiletries as promised on the booking form). This was the only room of the three to have a brochure detailing the hotel's facilities, including wi-fi access. Had I been in this room for both nights my comments would have been very different and I would probably be recommending the hotel to friends. The hotel staff were all helpful and apologetic about the situation and did offer complimentary breakfasts to compensate. Nevertheless, I would not choose to stay here again, unless I could be assured that my room would be in the main hotel.

Stayed at Tophams on business Mon 30th Jan. Upgraded to a double on arrival!! Basement room, absolutely freezing, even with air con and separate heater. Smelt of damp.... Room service, very poor menu, little choice, very expensive. Restaurant staff were as helpful as they could be at ordering time.
In the morning bathroom so freezing and power shower so strong that in minutes the steam had set off the smoke alarm which was cleverly positioned right by the shower cubicle. Reception staff called me to complain that I had set the alarms off and insisted that I open the bathroom door to let the steam out, yet even when I twice repeated that it already was, they insisted I open it again.
Breakfast - I had paid for a continental breakfast with the room and when I entered the restaurant they insisted that I must not touch the hot food as I had not paid for it. As I told them I knew that as I know what a continental breakfast was made up of.
Took 20 minutes to check out, staff did not seem capable of running the systems properly. All in all - would not stay here again!

For the location the price is very reasonable but it is not really what I would call 4 star quality. Perfectly adequate but nothing more. A 5 minute walk from Victoria station it's perfect for exploring central London without breaking the bank. Customer service was good although when the fuse blew in the room as it began to get dark outside there was no urgency to get it fixed. Made it difficult for my fiancee to do her make-up ready for the theatre, but the Champagne we were drinking made us see the funny side. If you're not a snob then it's ideal, if you are then I suggest you spend a bit more money!

I arrived as a single female traveller to be shown to a tiny room- a walk down the street away from the main hotel reception and facilities; the room was exceptionally small and uninviting. I was told I would need to double lock the door ad that if I wanted food in my room it would probably be cold by the time it arrived from the kitchen! When I realised there was no electricity in the tiny moulded bathroom, I went back to reception and explained my dissatisfaction- I was told there were no other rooms available but they would move me to their sister hotel in Knightsbridge. Unfortunately I didn't have much choice, and although they arranged and paid for a taxi it was a wholly unsatisfactory experience. The room at the other hotel was much better- but there were no facilities for me to get anything to eat.
I would not recommend this hotel.

A very conveniently placed hotel; short walk from Victoria station yet in a quiet street. Comfortable room and bed. Also convenient for tube and rail and walking to many tourist attraction.

Booked for a business trip, so location was the key factor.
Close to station but on a very quiet street.
A nice room with efficient staff and a pleasant stay.

Small room, but bed OK and clean. In room 305 but telephone said 306? Ventilation fan hanging out of wall, sideboard falling to bits, radiator in bathroom too close to toilet, burnt myself twice. Shower screen poorly positioned, soaked floor every time I took a shower. Saying all that general decor of hotel downstairs and restaurant good and staff were polite.