Thistle Westminster Reviews

AMAZING HOTEL LOCATION AND STAFF ...
AMAZING HOTEL, LOCATION AND STAFF.
Reviewed by NABEEL AHMAD; Reviewed in 10:48 5 Oct 2009

there is no way the quality of the...
there is no way the quality of the room is worth the advertised price. The decor was awful and the room was very minimalistic and in need of refurb. I had to move rooms because although my room was said to be non smoking, it smelt very smoky. The food was very overpriced and they had run out of most things when I arrived so I had to have a salad. Overall I dont think this hotel should be allowed to advertise itself as 4 star. On a positive note the staff were helpful.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Sep 2009

We have just returned from a lovely weekend...
We have just returned from a lovely weekend in London at the Thistle Westminster,<br />Absolutely spot on , Staff , Location ,Cleanliness , Food , could not complain in the slightest.<br />You have to go to appreciate the Location , it couldn't be any more friendly for people to get around , Thanks a lot Late Rooms and keep it up the Thistle , top hole.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Sep 2009

Very pleased with our overnight stay - chose...
Very pleased with our overnight stay - chose this hotel due to its excellent location and discounted price.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Aug 2009

The room was long and thin and because...
The room was long and thin and, because the pull out bed had been put up for our daughter, we could not get to the window without climbing!<br />The temperature of the air conditioning could not be adjusted and was not particularly cooling.<br />There was no plug for the sink, but this was remedied while we were out, as was the need for extra towels for our daughter.<br />All in all an OK stay: thought breakfast was on the pricey side (not being included in the room fee), but it was at least good.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Aug 2009

Hotel receptionist said they had not received Laterooms...
Hotel receptionist said they had not received Laterooms booking, but honoured the terms without hesitation. Maybe just as well that they had 10 unsold rooms at the time. Busy tourist hotel very near Buckingham Palace/Victoria Station. Noisy early evening in the immediate bar area, but also a large quieter area of seating near reception. Room rate was good value compared to similarly rated hotels. Nice enough evening meal in the hotel restaurant where the staff were pleasant and service was prompt.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Aug 2009

Chambre d'une belle surface lits en de bonne...
Chambre d'une belle surface (2 lits en 140 de bonne qualit) + un canap ; cran plat.<br />Pas de mini bar. En revanche, SDB minuscule et WC non spars!! On comprend pourquoi il n'y a pas de photos dans les descriptifs de l'htel... SDB mriterait un bon rafrachissement (joints moiti noirs, robinets d'poque...).<br />Petits dj prix exorbitants pour une famille de 4 : 40 livres (soit 48 env) pour 4 par jour!! On a trouv tout prs de l'htel un tablissement pour env. 15 livres pour 4 avec petit dj anglais.<br />L'htel ne met pas disposition d'adaptateur lectrique, mais les vend, alors que certains htels non toils les prtent gracieusement!<br />Dernire remarque : vrifiez bien la note avant de payer, une tendance compter des petits dj non pris (srement une erreur)??!!<br />Un peu cher pour les prestations fournies ; en revanche, pas mal plac ds Londres, la station de mtro Victoria est 3 mn pied.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Aug 2009

we booked the hotel in the last minutes...
we booked the hotel in the last minutes through laterooms.com, the hotel is a little hard to find. The hotel room is OK in size and cleaness. <br />The conceige counter staff Dave is a very friendly and helpful guy. <br />The hotel location is very convinent, the tour bus "Big Bus?Comcompay" stops in front of hotel, Victoria train station is 5 minutes walk from hotel. Buckingham Palace is a 7 minutes walk.<br />the price is a little high. Overall, for anyone who travels to London for a vacation, I recommend this hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Aug 2009

If this was any else than London i'd...
If this was any else than London i'd have been a bit dissapointed with the hotel but i must have stayed in over 20 hotels in London and never found one that i would consider good value for money - even using Late Rooms.<br />The rooms are a bit tired looking, a bit of mold in the bathroom, well used beds. Otherwise standard chain fare. <br />Good points: Our room was quiet, good quality tv, good location.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Aug 2009

The hotel was very well situated to Buckingham...
The hotel was very well situated to Buckingham Palace for our visit to the State Rooms and also our theatre trip in the evening to see Wicked at the Appollo Victoria. Good value for money, staff very helpful.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Aug 2009

Cet htel vaut toiles uniquement parce qu'il est...
Cet htel vaut 4 toiles uniquement parce qu'il est extrmement bien plac. A ct de la Victoria Station. C'est un htel, quand mme, assez cher et dans le prix, le petit djeuner n'est pas compris. Et celui-ci est horriblement cher, env. 16 livres par personne et la qualit de ce petit djeuner, pas terrible...<br />Je trouve que la propret est laisse de ct. Les chambres ne sont pas trs propres...
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Aug 2009

Beautiful Room lt br gt Reception Good lt...
Beautiful Room<br />Reception Good<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Aug 2009

See above The ash and cigarette butts between...
See above. The ash and cigarette butts between the window and secondary glazing were a nice touch as was the swirley carpet and 1980's fit-out. For 217 (supposedly a special offer) it was dissapointing.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Aug 2009

While the location size of the rooms and...
While the location, size of the rooms and the views were excellent, the condition and reception customer service experience left a lot to be desired. <br />We arrived with luggage, a toddler and a baby so we asked reception if we could have some help with the luggage - we were told no as porters don't work between 6-8pm. The receptionist having decided it was too difficult to resolve the issue then proceeded to ignore us and served someone else while we were mid-conversation! When we asked why she had done that she replied 'oh, i thought we had finished the conversation' - we asked for the manager who got a porter to help us. The porter was very nice, helpful and friendly.<br />The rooms are tired and dirty - the walls could do with a repaint, the carpets were black with dust in some areas and could do with a steam clean. <br />The cold water tap in the kitchen didn't work, the hot water tap worked but only cold water came out? When we spoke to reception about this she said we didn't know how to use the taps properly...amazing then that we had no problem operating the taps in the bathroom. <br />There was a broken glass lamp in one of the bedrooms - we had to clean up the shards of glass ourselves. The double bed was so lumpy with age we slept in the single beds. <br />There was an iron but no ironing board. <br />We had a travel cot brought up with no bedding - we ended up using towels as bedding. <br />We moved onto a different hotel the next day which was just as expensive but it was wonderful.<br />We've stayed in much cheaper hotels that were better than The Thistle - very shabby and not worth the 150 odd pounds we spent on it.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Aug 2009

excellent location lovely room shame about the food...
excellent location lovely room shame about the food at the hotel restaurant, we had to ask for sauces and they did not understand you had horseradish with roast beef, but got there in the end! no hot water in the eve for the bath and shower temp gauge was stuck on hot in the morning, other than that had a nice time very relaxing.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Jul 2009

Although staff were very helpful and friendly the...
Although staff were very helpful and friendly, the hotel was a bit grim. Third bed in our room (for 3 people) was a sofa bed with a very old and used and dirty looking mattres. Room was very stuffy. Altogether, it felt as though we were sleeping in someone's house that hadn't been cleaned in ages - and all for 70+ per person....(3 of us!). <br />I wouldn't choose this hotel again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Jul 2009

Hotel is OLD we had two rooms rooms...
Hotel is OLD, we had two rooms, rooms were dark and small, old furnitures, no soap or shampoo, etc. The staff were not friendly or willing to help. I would not recommend this hotel.
Reviewed by Corny; Reviewed in 04:00 16 Jul 2009

I booked a family room which was advertised...
I booked a family room which was advertised as being able to accomodate 3 adults and 3 children up to 12 years of age. Indeed the room had 2 double beds and 1 sofa bed but they were stuffed in a double sized room with no walking space in the room. I was very disappointed with the size of the room. The entrance to the room was long and narrow and I struggled to get the push chair in and out of the room. The location was well suited to my needs but the room chosen was not good value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Jul 2009

A most disappointing stay for a star hotel...
A most disappointing stay for a 4 star hotel. I expected much more.<br />Our allocated room was not ready on arrival and I was allocated another room of the same standard. The room was booked for 3 people and on arrival there were insufficient towels and tea and coffee provisions and cups only for two people. There was no hot water in our room on arrival and we were told this would be sorted out later that evening as there had been a heating problem. Hot water was not available in our room until the following morning. We were not able to take a shower / bath in the evening after being drenched at the Queens Garden Party earlier that day. The manager said he would try and get us another room to shower in and would get to me by 1930 hrs - this did not materialise.<br />On the plus side, the hotel porter was very helpful and informative and the hotel is very well located for central London.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Jul 2009

At the check-in there were problems in that...
At the check-in there were problems in that my booking hadn't been transferred to the check-in system so I was kept waiting for quite some time while they sorted out the problem.<br />In the evening I chose to go the restaurant for a meal - a bit of a disaster really. I was left waiting a long time before a waitress asked for my order. with my food, I asked for a gin and tonic and was eventually given Sloe Gin, which when I queried it - the waitress went off and brought the bottle to prove it was gin! She assured me that was the only gin they served (not so on looking at the bar on leaving the restaurant). My main course arrived, minus one element - when I queried where it was - she told me she thought I didn't want it - it had never even been discussed. <br />At the end of the meal I sought out the duty manager to provide feedback - he did apologise but explained they were unusually busy that night and their normal standards had slipped. Bearing in mind that half the population were watching the Michael Jackson memorial on TV the restaurant seemed quite empty to me. <br />Breakfast next morning was equally very poor - overcooked and cold food, not a great experience all in all.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Jul 2009

we stayed here and I thought it was...
we stayed here and I thought it was reasonable for central london. The exterior looked a bit grotty but the staff were very friendly and helpful. Provided us with toothbrushes as we forgot ours at no extra cost. The room was a bit old fashioned looking and quite clean. However it was very dark in the room and there were not enough light switches. Right near victoria station but not in the best part of westminster. It was adequate but I would not go out of my way to stay here again
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jul 2009

Another than the price laterooms com said the...
Another than the price laterooms.com said the room should have been which was a lond way out i could have walked in off the street paided the same and had breakfast as with laterooms it came with no breakfast but thats not the hotels fault<br />as the hotel was fantastic
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Jun 2009

In general the hotel is quite worn down...
In general, the hotel is quite worn down, the AC at the room didn't work, so we had to sleep with the windows open (noisy). The hotel is not a 4 star, and not worth the the price we paid (approx 200 GBP per night for a family room) we expected much more - even for London.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Jun 2009

The receptionist was not welcoming and polite but...
The receptionist was not welcoming and polite but rather brusque. The room was big (I think I was upgraded) but the bathroom had not been cleaned nor had the tea/coffee tray been refilled. For 160 per night even in central I would expect a cleaner and more recently decorated hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 May 2009

we found the hotel clean but quite old...
we found the hotel clean but quite old fashioned and our bathroom was quite shabby and bit mouldy on the ceiling.also no mini bar or fridge.i dont think i would stay here again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 May 2009

Salle de bain inadapte pour famille de ou...
Salle de bain inadapte pour famille de 4 ou 5 et peu moderne.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Apr 2009

The internet provider they use is unreliable and...
The internet provider they use is unreliable and requires a 25min wait time for help needed.<br />Reception wasn't good about answering phones, had to try several times to get thru BUT they noticed we had called and they did call our room to apologize for delays
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Apr 2009

I had stayed at the Radisson Grafton the...
I had stayed at the Radisson Grafton the night before in a dark, depressing cold room so decided to change hotels. I made the right choice. The Thistle Westminster was lovely and a perfect location for Buckingham Palace and the underground. Lovely comfortable room with flat screen tv and all the things you need. I will definitely go back again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Apr 2009

my room in this joke of a hotel...
my room in this joke of a hotel had no lighting no hot water and very draughty windows which says it all really
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Mar 2009

Delighted to have found accommodation for in an...
Delighted to have found accommodation for 4 in an apartment in the Thistle Hotel Westminster. Accommodation very central and well serviced with buses and underground, adjacent to Victoria Station. Apartment very spacious, two bedrooms, one double/one double and single, two loos! Clean and warm and on 11th floor, great view of the city. Breakfast included in the hotel dining room which was very substantial and of high quality. Price very reasonable. Staff professional yet inobtrusive. Will definitely go back there.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Mar 2009

There were light bulbs not working and we...
There were 2 light bulbs not working and we were unable to use the safe. Both were reported to the Receptionist on our departure as we were not too inconvenienced with this as there were other bulbs in the room that we could swap around. The hairdryer was not conveniently placed as it was in a dark corner of the room and would have been better near the dressing table/desk where there was sufficient lighting or in the bathroom. The bar was only open until midnight, other hotels we have stayed usually stay open later for residents.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Feb 2009

We arrived at the hotel and were offered...
We arrived at the hotel and were offered an upgrade for an additional 20 for the night -which meant a 'suite' and dressing gowns and slippers. This was OK although the gowns were very flimsy and rough. The soap dish on the wall in the bathroom was dirty and only one bath towel was in the room. The shower nad bath water was lukewarm only -we idnt have time on our first evening to query tihs and thought it would be a one off. It was the same the next morning which was really disappointing. When we checked out and queried this the duty manager said she had had to call maintenance people out the previous night to correct the problem but we thought it would have been common courtesy to inform us. After checking out I returned to the hotel because I had left an (expensive) umbrella in the room. The receptionist said the housekeeping team had left for the day and the only 'housekeeper' on sight didnt speak enough english to understand what I was asking so I would have to wait until the next day and speak to someone else. Having returned home that didnt help me and the umbreall has not been located.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Jan 2009

A very good hotel right in the centre...
A very good hotel right in the centre of London.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Jan 2009

The condition of the facilities in the room...
The condition of the facilities in the room on arrival were unaccepptable whih was reported and dealt with the following day. However, I do not consider an hotel of this standard should have had these fundemental problems in the first place. I should also like to point out that the staff were very polite and helpful across the board.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Jan 2009

Very cold room Cold shower Receptionist uninterested in...
Very cold room. Cold shower. Receptionist uninterested in my complaint and clearly no intention of resolving for next client. Most of the staff with this one exception seemed very obliging. <br />Poor lighting in room and difficult to apply makeup particularly if you are short sighted as I am! No in room info about facilities (are there any?) or how to reach a porter, room service or work the TV.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Jan 2009

Bathroom needs updating had to ask for towels...
Bathroom needs updating, had to ask for towels and had no hand wash. however the hotel as a whole package was excellent, very convenient for transport (3min walk from Victoria station). And a good price for 3 sharing.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Dec 2008

For a central London hotel this hotle represented...
For a central London hotel this hotle represented reasonalbe value for money and was adequate for my needs
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Dec 2008

Room was fine for short over night visit...
Room was fine for short over night visit.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Dec 2008

Nice large room shower not great ...
Nice large room, shower not great,
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Dec 2008

Nice hotel Great value as got a room...
Nice hotel. Great value as got a 330 room for 150. Room was large with 2 large twins (small Doubles?). Bathroom was a bit tired and dated looking, but clean. Room service was quick. Food was lovely. Check out fast and friendly.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Dec 2008

The hotel was in a great location for...
The hotel was in a great location for getting out and about. the staff are very friendly and the hotel very clean. We had a fairly large room which was also very clean however breakfast was not very well organised and there were a lot of people complaining because they kept running out of hot food.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Oct 2008

dining area was grubby and service very slow...
dining area was grubby and service very slow with tables left uncleared for a long time tea was stewed and looked like coffee.<br />whilst having an apartment was ok I would have preferred a double room as ordered as the lock to the aprtment building looked very weak<br /> and made me feel un safe.<br />the waiter service was dismal<br />After the intial pleasant booking with a charming lady receptionist,in the collecting keys was like being in Paris where arrogant lousy service is common place.<br />For such a supurb location I was shocked at the poor service and lack of notification that I had to be put up in rented apartments rather than a proper hotel room.<br />i am sure this was an isolated case
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Oct 2008

There was not enough space in the dining...
There was not enough space in the dining room and our table was not fully serviced. Please tell staff the difference between jam and marmalade, a very English preference!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Oct 2008

Tired hotel needs an update Nice staff apart...
Tired hotel, needs an update. Nice staff apart from stroppy barman. Quiet room given busy location but fine
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Oct 2008

Excellent choice for breakfast Very helpful concierge Unfortunately...
Excellent choice for breakfast. Very helpful concierge. Unfortunately our sink & toilet were blocked & although it was repaired while we were there, it still continued.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Oct 2008

Hotel just minutes from victoria station The room...
Hotel just 3 minutes from victoria station. The room comftable and plenty of space. Had a meal in the resturant which was well presented and served by courteous staff,being my wifes birthday the management gave us in addition a large glass of wine with the meal. Just one downside we did book an early morning call during the evenig at reception, which we did not receive,if we had been on a tighter schedule it could have been costly.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Oct 2008

Very comfortable and safe London can be a...
Very comfortable and safe. London can be a minefield when choosing a hotel but this was fine.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Sep 2008

The hotel is around the corner from Victoria...
The hotel is around the corner from Victoria which is convenient, but the area is a bit shabby, particularly at night. The club room I had was typical for central london; functional.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Sep 2008

Hotel was well situated close to Victoia tube...
Hotel was well situated ,close to Victoia tube.We had a standard room which was large and comfortable.The reception staff were friendly and helpful , unfortunately the same can not be said for the bar and resturant staff who were offhand and could not be bothered.The breakfast was only just warm and it took 3 requests befor the coffee came,they could offer no alternative for my daughter who drinks neither tea or coffee.I would stay again but eat out.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Sep 2008

The hotel bathrooms are old fashioned and therefore...
The hotel bathrooms are old fashioned and therefore feel a bit grubby. There is too much furniture in the rooms and it makes it difficult to walk through.<br />Check in was easy as was check out.<br />Concierge were no help at all.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Sep 2008

Cooked breakfast was very greasy rolls and croissants...
Cooked breakfast was very greasy, rolls and croissants not very fresh. Overall the breakfast was disappointing. We booked a triple room but the sofabed was not made up on arrival. We asked for this to be done at 12 noon - on our return at 11 pm it had not been made up and we had to ask reception for sheets and do this ourselves. However, the room was very spacious and clean. We were able to leave our luggage for the whole of the next day in a locked room which was a plus. The hotel was OK for one night but we would probably not stay there again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Sep 2008

This hotel is badly in need of refurbishment...
This hotel is badly in need of refurbishment. The rooms are small and very dated. The lobby area is not attractive. Will not go again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Sep 2008

The reataurant is very cafe' style in its...
The reataurant is very cafe' style in its layout, it need to have more of a restaurant feel to it, to make it more appealing to guests who would like a more intimate feel.<br />The car park is far too costly, it might be an idea to have business and leisure fees, as for an ordenary leisure visit it is too expensine! Other than these points, it was a pleasent stay.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Sep 2008

I had explained that the booking required beds...
I had explained that the booking required 3 beds in the room, it was explained to me that the 3rd bed would be a sofa and although I had specifically asked for this to be made up as a bed when I arrived the sofa was unmade with no additional bedding.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Sep 2008

Stayed just the one night and arrived minutes...
Stayed just the one night and arrived 30 minutes after booking on Late Rooms. I was expected even at this short notice and the check in went very smoothly. The room (202) was close to the lifts and was spacious enough for me to do some work in the evening without having to utilise the bed as an office. Check out was just as swift and friendly. Can't fault the hotel and its superb location within Victoria.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Sep 2008

Excellent hotel first class all round ...
Excellent hotel first class all round
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Aug 2008

The hotel was easy to find very close...
The hotel was easy to find, very close to victoria tube and Buckingham Palace, and easy to reach all areas of London. All staff members we encountered were very friendly and helpful. The room was a good size, well decorated and clean with a flat screen tv and a bathroom with lots of hot water. The food in the evening was dreadful. We visited for my daughters birthday, she chose steak at 16.25 asked for medium with no salad. The steak came with a large salad so the waiter took the steak back and returned with a steak with tomatoes and cucumber. the steak was burned and cold. My daughter was unable to eat it and the waiting staff were so sorry they removed it from the bill. Breakfast was great.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Aug 2008

unfortunatley hotel didnt receive reservation from online agent...
unfortunatley, hotel didnt receive reservation from online agent...i had to go to internet cafe around the corner to prove my arrangements. they then booked me in. location excellent, concierge good, reception a bit slow. difficult to get a pram into the room, room wasnt ready on arrival and claener gave us another room to sit in for 10mins whilst she cleaned our room.<br />room clean and comfy<br />nb room service has a 5 tray charge...wanted to get a glass of milk for child...went down to restaurant and got 1 from there but the milk was definitely off...didnt bother asking for another. breakfast 10/person...there is a macdonalds and M&S nearby so got breakfast from there. has its own secure parking for 30 /day.<br />probably go again as room ok and location good with parking but service needs improvement
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Aug 2008

I booked rooms for for my wife and...
I booked 2 rooms for for my wife and i and a room for another couple, the other couple had 2 double beds, a couch, a bench and a mini bar while we had 1 double bed and that was it. Also the bar staff at night are not that pleasant. However the hotel is easy to get to, in the middle of all the sight-seeing and is very clean. I would go back to this hotel because of the comfort of the rooms and the value for money. Apart from the night bar staff everyone else couldn't do enough for you.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Aug 2008

The hotel seemed much better than when we...
The hotel seemed much better than when we stayed about two years ago. The air conditioning could do with overalling but facilities offered were reasonable for the discounted price. Staff were more helpful than previously.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Jul 2008

I found it easy to find from Victoria...
I found it easy to find from Victoria station, friendly and helpful staff, clean room, it was what I expected, would stay again.<br />Thank you
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jul 2008

the room was very spacious and clean the...
the room was very spacious and clean. the hotel itself is clean and safe. the location is great. Be sure to take your confirmation - we had problems with whether breakfast was included and the only way we solved it was to show our confirmation print out - we were not the only ones too so it is obviously a common problem. <br />Don't use room service - 3.60 for a bottle of water that if you walk for 3 minutes to the train station costs 90p!!!!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Jul 2008

I was very impressed with the hotel its...
I was very impressed with the hotel, its an excellent location, the staff were very friendly and welcoming and the food both from room service and the breakfast was excellent. The room was very well equipped and nice and quiet, I would definitely stay here again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Jul 2008

The hotel looks pretty uninviting from the outside...
The hotel looks pretty uninviting from the outside but is oK once you get through the door. Great location within 5 minutes of St James Park. Service desk was very slow but polite and apologetic. Room on a busy road with bus stop outside yet not too noisy due to good double glazing. Bathroom uninspiring but adequate. Lucky I stayed on a cool summer night because no possibility of opening a window and no sign of functioning air conditioning. Two double beds in room and quite comfortable. Could be Ok for families. Only real negative was the maid walking in unannounced which could have been embarrassing .
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jul 2008

Tje hotel room was a good size and...
Tje hotel room was a good size and well maintained . The bed blanket and cushions were dirty although the bed linen was clean.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Jul 2008

We booked a package of bed breakfast and...
We booked a package of bed, breakfast and evening meal and were treated like second rate citizens in the restaurant although the front of house staff more than made up for the unfriendliness of the staff in the restaurant - very pleasant and friendly. Our rooms had been overbooked so we were offered one of their apartments where we had amazing views over London - excellent ! It was a good location near Victoria tube station and we found it very easy - there were adequate bars and shops nearby and it was very convenient for our threatre trip to see Billy Elliott. Wouldn't hesitate to book again
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Jun 2008

Stayed on Friday th couples nearby rooms on...
Stayed on Friday 20th, 2 couples, nearby rooms on 2nd floor 222/227. Booked package to include B&B + evening meal 99/per room. Well worth it! <br />Arrived very early, 10.30am, however the receptionist was very happy to check us in to rooms. Normally from 2pm is normal check in time. Also allowed us to park in their basement although this is charged at 30/night (but we left car there till 7pm on sat with no additional cost). The hotel and the surrounding streets are not subject to the congestion charge either so you can drive to it any day. Basement is a bit tight for manoeuvring but is secure and the concierge will open the doors when asked. <br />Receptionist as said was very pleasant, helpful and courteous. Check in was quick and straight forward. Reception area quite nice, clean tidy etc. Check out was quick too.<br />Room 222 was ok, not overly spacious, stuff you expect, double bed, desk, tv, hairdryer, couple chairs, tea/coffee tray. The room has double glazed windows which can be opened, handy as was very hot during stay. Room has air con unit although it was a little noisy and didnt cool down particularly well. Was able to leave window open as overlooked a small side road so not much traffic noise. (Didn't go in room 227 but was told it was exact same as 222. Did have bit of problem with key card for 227 but got it replaced no probs then it worked fine.)<br />Bathroom was clean, shower over bath, wc, sink. The shower was surprisingly powerful, though the wife said that the water went a little hot, then cold a few times. I had no problems. Overall was clean and didnt show signs of age that I would have expected.<br />Had evening meal in with package so ate at restaurant on Friday night. Was able to choose starter and main, or main and dessert from full menu. Quality of food was excellent, staff were very good. Menu overall had good choice though had we been paying for evening meal separate would have probably gone elsewhere as it is a bit on the expensive side (starter approx 5, main 15, dessert 5) and there were lots of other restaurants in the area. We had Lamb Knuckle, (2) Rump Steak & Sea Bass and they were all excellent. Good sized portions and cooked perfectly.<br />Also used the restaurant for breakfast, usual cereal, cheese, croissants, full English choices as most B&B provide. Good selection, kept warm and regularly checked to be full. Service again very good.<br />Overall very pleased with hotel, would definitely recommend staying here. Was in excellent location, 2 min walk to Victoria tube, bus and trains. 5 min walk to Buckingham Palace, and for the price paid was really good value.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Jun 2008

The hotel is just a few minutes walk...
The hotel is just a few minutes walk from Victoria station and the staff were both friendly and very helpful; would stay there again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Jun 2008

staff very friendly helpful ...
staff very friendly, helpful.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Jun 2008

As a late booking the hotel was lovely...
As a late booking the hotel was lovely. I was upgraded to an executive room which was perfect for me for a two day business trip. The hotel let themselves down in that they didnt explain the dinner, bed and breakfast package to me properly (even after asking twice) which left me with a disagreement over a dinner charge on checking out.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Jun 2008

Easy to get to from Victoria Station with...
Easy to get to from Victoria Station with a very good shopping centre and restaurants nearby. Our room and in particular the bedding was crisp & clean. The only down side was the bath was dirty and we were provided with two bath towels in our "Family Room". However we enjoyed our stay and would go back.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Jun 2008

Excellent location Pubs and resturants nearby Good sized...
Excellent location. Pubs and resturants nearby. Good sized room.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Jun 2008

Unfortunately our brief stay was overshadowed from the...
Unfortunately our brief stay was overshadowed from the outset by the fact that the hotel had no record of our having booked via LateRooms. Check-in was consequently lengthy and somewhat embarrassing as we tried to persuade the desk clerk that we really were expected! We had booked a package with Dinner included which again proved embarrassing as halfway through the meal the waitress accosted us and demanded to have our proof that dinner was included. I had to leave the table in order to go off and find our booking confirmation. It was like Faulty Towers! Our room was fabulous, the hotel is in a great location, the food was good with a great buffet breakfast, we had a great bargain rate - but sadly the trip was spoiled by poor customer service [one member of staff was particularly rude!], all occasioned by the fact that the hotel had no record of our booking and didn't know what to do about it. LateRooms need to improve the speed with which bookings are confirmed with the hotel - next day is simply not on for one night stays!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Jun 2008

We were very impressed with the size of...
We were very impressed with the size of the room. It was perfectly located, the staff on reception and conciege were so friendly and helpful, it was refreshing. We had a wonderful weekend.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Jun 2008

Fab breakfast great place to stay for one...
Fab breakfast; great place to stay for one night. Very close to Victoria so easy access to the sights!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Jun 2008

The room was really cramped and morbid felt...
The room was really cramped and morbid, felt like being in a coffin.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Jun 2008

Hotel was fine apart from confusion over the...
Hotel was fine apart from confusion over the booking which mean they overcharged us from the price quoted on Late Rooms. Good location and tube station is nearby.<br />All in all value for money,
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Jun 2008

The hotel computer was out of action when...
The hotel computer was out of action when I went to check out. I have subsequently received an invoice in the post from the hotel and the total charge is 222.08, which is 189.00 plus VAT.<br />I understood your quoted rates included VAT and that I should have paid a total of 189.00. Every other time that I have booked through yourselves this has been the case.<br />I will take the matter up with the hotel and seek a refund.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 May 2008

Good all round ...
Good all round
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 May 2008

Excellent location lt br gt Staff not particularly...
Excellent location<br />Staff not particularly customer friendly<br />Good size room and quiet considering Central London location
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 May 2008

Please call the hotel to confirm if they've...
Please call the hotel to confirm if they've received your reservations from laterooms.com. Apparently, there is a significant delay before the hotel / property is notified of your reservations. It's very close to Buckingham Palace and the parks nearby so I would highly recommend this location...for less than 150 GBP per day, this property is worth it.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 May 2008

i was looking for a reasonably priced hotel...
i was looking for a reasonably priced hotel near park lane and this did exactly what it said on the tin. caught a taxi to meet friends, but we were more than happy to walk back after a few drinks.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 May 2008

The hotel is very well positioned to Victoria...
The hotel is very well positioned to Victoria Station so if you need to access the station it is perfect. They kindly upgraded me when I got there and I asked for a quiet room which I got.<br />The room was incredibly hot with no temperature control, instead they had a portable air conditioning unit but this was very noisy so couldn't be left on at night. Also, the unit had a air vent out of the window so it was hard to close the curtains round it.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 May 2008

Its just n overpriced hotel nothing remarkable they...
Its just n overpriced hotel, nothing remarkable, they all need redecorating it seems
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 May 2008

Very central location Staff efficient Room hot and...
Very central location. Staff efficient. Room hot and quite noisy.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Apr 2008

Excellent hotel in the centre of London Rooms...
Excellent hotel in the centre of London. Rooms were large, clean and staff very friendly and helpful.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Mar 2008

Lovely hotel with excellent service We arrived on...
Lovely hotel with excellent service. We arrived on an early flight and were able to check in a few hours before check in time. The room was perfect for our group. The staff were very helpful, providing information - where to shop and evening entertainment. The hotel is central and I would stay there again when returning to London.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Feb 2008

Hotel is in a good location but we...
Hotel is in a good location but we had to change rooms three times because the air con wasnt working and the rooms were very hot. They brought us a fan to start with!!!! This was in Jan 08. We paid for an upgraded room eventually however this was next to the chambermaids room and service lift; we were woken early by the noise from here.<br />Hotel lobby is light and airy with seating and newspapers but lacks any atmosphere. I think it is geared up for business not leisure guests. We will not be returning.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Jan 2008

Hotel great location ...
Hotel great location
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Nov 2007

We were thoroughly disappointed with the hotel The...
We were thoroughly disappointed with the hotel. The room did not warrant a 4 star rating. The bathroom fan was on permanently and extremely loud. The bath tap constantly dripped. The air conditioning was not working at all, which was a major disappointment because this was a major factor why we chose the hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Jun 2007

The hotel is very convenient for theatres and...
The hotel is very convenient for theatres and the West End. It is reasoinably priced for this level of hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Apr 2007

Hotel very handy for bus tube train station...
Hotel very handy for bus/tube/train station and near to amenities. Food good and staff friendly and helpful.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Mar 2007

This is the worst hotel I have ever...
This is the worst hotel I have ever stayed in. Its only benefit is its location. which is close to Buckingham Palace. It was just disgusting inside and looked like it hadn't been redecorated since the 60s. The beds were well past it and I could feel the springs through the matress. The whole place smelled musty and even though I was in a non-smoking room it still smelled of smoke. Don't waste your money staying here.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Mar 2007

Considering this is meant to be a four...
Considering this is meant to be a four star hotel, we were shocked! The reception area was welcoming but as soon as we got into the lift we had a completely different experience. The hotel is in desperate need of a revamp. The corridors and hotel rooms were dark with limited natural light. The UHT milk was off which takes some doing as they last for years. Our friends requested a non-smoking room but were given a smoking one. Both have allergies so asked if they could move. They were then moved to another smoking room! On the third attempt they were given a non-smoking room. We were woken up twice before 9.45am on Sunday by housekeeping which is not adequate at all. We are early risers but had a late night and so this was definitely not appreciated. We also phoned for room service, which is meant to be 24 hours, and did not receive anything. Also, our friends accidently left a new white shirt in their room which the hotel is saying is not there. They are still waiting for someone to get back to them but they have little hope of seeing their shirt again. The hotel surved it's purpose of giving us a bed for the night but we definitely would not go back there again or recommend it. I thought we had a good deal considering it is meant to be a four star hotel but I guess we got what we paid for. I love your website though and will definitely be using that again. Sorry for all the moans - it's was my 30th birthday and meant to be something special. Still we had a good laugh about it on the way home!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Mar 2007

The location was perfect - easy to reach...
The location was perfect - easy to reach tourist attractions and shopping.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Mar 2007

We had to wait for an hour for...
We had to wait for an hour for a room to become available (after the check-in times). The sink was blocked. The air conditioning did not work. Laterooms offers have been excellent, apart from this one.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Feb 2007

Excellent location and within walking distance of both...
Excellent location and within walking distance of both Victoria coach station and rail station. Staff were very friendly and informative. Would stay here again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Jan 2007

staff all very helpful and friendly ...
staff all very helpful and friendly.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Dec 2006

This hotel has seen better days However it...
This hotel has seen better days. However it was clean - part from mould in bathroom. The staff were very friendly, efficient and nice which saved the hotel from being a bad experience. But for the price and the central location, it cannot be beaten so probably would stay there again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Dec 2006