Thistle Marble Arch Reviews

Very nice hotel in a great location, nice room, and great customer service. Only small issue was the breakfast was a little cold. Other than that - fantastic.

The room is big, clean, and quiet. I only stayed there 1 night, but it was a very nice hotel and would stay there again on my next trip to London. Thanks!

Perfect for shopping. One street away from Oxford Street. Tube station across the road. Staff friendly and helpful. Rooms clean, although bedroom decor a little tired.

Couldn't get a better location for our stay! Rooms are dated but clean, bathrooms are an ok size, I got it for a good price so was good value, at full price there would be better alternatives. Nice restaurant.

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This hotel is seriously good value for money. The location is perfect for Paddington and I can walk to the three different meeting locations I need in London. This is going to be my number one preferred hotel for business in London.
It is not 5 star luxury but my room gave me everything I needed and I am a fussy female used to 5 star hotels.

The hotel was excellent, our stay was very enjoyable and the food was very good. We had only one incident in the hotel in that our room had not been serviced when we returned to the hotel after a full day out on Wednesday18th January. During breakfast we had left the 'do not disturb sign' on but on leaving the hotel at 10.30am we changed this to 'please service the room' This had not been done when we returned later at 6.30pm. We did complain and a member of the housekeeping staff did arrive and gave the room a quick clean. However, we had to go and sit in the lounge and wait for her to finish before we could get ready for dinner, which then made us later than usual having our meal. I did feel some compensation should have been offered but none was given. Also they omitted to give us our early morning call on the first morning.

The location of this hotel is fantastic....almost right on Oxford Street and close to Marble Arch tube station. The hotel itself is very busy but, for the most part, the staff are very friendly and helpful. The lady at the downstairs reception on our arrival was very brusque, informing us that check-in wasn't till later in the afternoon, however on going upstairs we were able to check in. The room was very spacious (executive room) and clean. We were asked if we wanted a room with a view or a quiet room and chose a quiet room and, apart from the heating which was a bit noisy, it was quiet. We heard no noise from other guests despite the hotel being very busy. The bar is lovely and the service is very fast - complimentary snack with our drinks was a nice touch. I have tried other hotels in central London but always come back to this one.

Booked this hotel as an overnight stay after visiting the theater. Lovely central location and very easy to find (even better it's right opposite Primark!) Arrived before our scheduled check-in time to find room all ready for us. Reception staff were polite and helpful, offering us an upgrade with absolutely no pressure to accept. Our room was on the 5th floor overlooking Old Quebec Street (our only complaint of the stay was that sound coming from the club's in this street made the room rather noisy, continuing into the early hours of Sunday morning.)
We stayed in a standard, non-smoking double room, which was a lovely size and clean. Excellent shower in the en-suite bathroom. The bed was lovely and comfortable.
A nice touch was the safe that could be used free of charge. Expected long queues at breakfast, but we were seated immediately, and all staff were very helpful, and again polite. Self-service breakfast with plenty of choice for every palate.
We will definitely use this hotel again - glad to have found it.

Location of this hotel was perfect. It was a late booking for us so a bargain the room was spacious clean and we would certainly look to book this hotel again. We have already recommended it to our friends.