Room was extremely dated, cracked walls, very dated bed coverings, extremely uncomfortable bed and was extremely far from the front desk and from what I could tell, lacking an elevator. There were many fire doors to open that were difficult to do while carrying luggage. Cell service was impossible to receive and when I tried to use a 'collect' service from the room, I was not informed that I was going to be charged 2.50 Pounds each time I attempted the call, the first of which didn't even go through. Also, the only reason I stayed here was because it was close to Heathrow, but it not only was not close to the underground (15 pound cab) but it also was not close to the terminal (15 pound cab).
Summary
Customer Service
Quality of Room
Quality of Food
Cleanliness of Hotel
Value for Money
Family Friendly