Thistle Kensington Gardens Reviews

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Reviewed by Anna Belfrage; Reviewed in 12:39 20 Oct 2009

When we arrived for check in at pm...
When we arrived for check in at 1.40pm, told room not available until 2pm(thats ok as this is official check in time) but when approached reception desk again we were told room not ready until 2.30pm. We were most annoyed as we have travelled for more than 24hours. To compensate for this we were given a drink from the bar. Another problem was there was no safe in room, we complained about this as we are international travellers who need a safe for passports,etc. We were told they were all taken, but insisted we have one. A short time later a safe arrived. We are a couple with 1 child and the room had 3 single beds which we found odd. The room was very small and the bathroom was very very small. Other than those problems we found the accommodation clean, good location overlooking Hyde Park.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Sep 2009

The hotel is easy to find It is...
The hotel is easy to find. It is about 5 mins walk from the tube station. You have to go in the lift to reception. The lifts are very slow. The reception staff were not very welcoming.<br />Our room was on the 7th floor facing the gardens. The room was a triple room, which was not good as a family. It was very small. The bathroom was extremely small and there was bearly enough room to bath a child.<br />The room also suffered badly from road traffic noise which is more obvious at night. Please be aware that if you book room only the hotel charge 14.99 each for breakfast.<br />There are hotels which offer better value for money than this.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Sep 2009

We booked this hotel because of its proximity...
We booked this hotel because of its proximity to Hyde Park, where we were seeing Peter Pan, so its position was ideal for us. The hotel is clean & staff are friendly & helpfull. Our room was on the small side for three of us (with an extra bed & huge double), but as we were only basically sleeping there this didn't matter to us. The room itself was a little tired - peeling & discoloured wallpaper & fittings showing their age, but it was clean & definitely not shabby. There is a petrol station on the forecourt of the hotel & being on the main road there is constant traffic noise throughout the night ( we were on the 7th floor). I have to say this didn't bother us in the slightest & we looked out onto the park, with a fantastic view. Parking on site is a Godsend & for London, quite reasonable - we paid 40 to basically forget the car for two days, plus the hotel is extremely straightforward to get to from the M40. Didn't eat in the hotel, so can't comment on the food.<br />We would certainly stay here again, we paid 161 for three of us for one night, which I think is excellent value given the quality & position of the hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Jul 2009

Friendly staff and very clean accommodation Only stayed...
Friendly staff and very clean accommodation. Only stayed on business but the room was larger than most I have stayed in.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Jun 2009

Getting to the place was easy enough once...
Getting to the place was easy enough, once I realised that the entrance is at the side of the building, due the front taken up by a petrol station.<br />Rooms were small, however, booking through laterooms got me around 60% discount so was worth it.<br />I don't think I would pay the full price for a room here, there are far better hotels in the area that fit that price mark, but the discounted prices are an attractive option
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Jun 2009

although I was travelling with my family it...
although I was travelling with my family it was a business trip. The room was small for the 3 of us but adequate. The room was clean but old fashioned and needed a make over. Would stay again for its central position
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 May 2009

Room size Small lt br gt Bathroom Very...
Room size: Small<br />Bathroom: Very Small<br />Comfort: Good<br />Cleanliness: Good<br />Tea/ Coffee: Yes<br />Hairdryer: Yes<br />TV: Yes<br />Food: Pricey<br />Air/Con: Yes<br />Minibar: No<br />Overall good honest accomodation if you get it at a cheap price (sub 100 per night). Don't be prepared to swing any cats around in the room though...!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 May 2009

Over-rated if paying full price Booked through Late...
Over-rated if paying full price. Booked through Late Rooms with the cost of a 1 night stay advertised at a reduced rate of 103 (from 275ish).<br />Broken plug socket, no plug for basin sink, no back for TV remote, remote batteries inserted the wrong way round, no tea or coffee making facilities, no iron or iron board. <br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Apr 2009

Pokey room ok for one night but will...
Pokey room, ok for one night but will make sure I get the right one next time!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Mar 2009

ive stayed at many star hotel in London...
ive stayed at many 3 star hotel in London, which are then in reality 2 star - I have always found the Thistle chain good value for money with good food. Myself and 2 children paid 99 per night for a room and breakfast, which for London is very good - I could have easily have paid double that and not got any better room, food or facilities. Location great in between 2 tube stations and opposite the park (very near the large play area if you have small kids). The room wasnt perfect, but fine - I cant stand people that moan about a small mark on the wall or a slightly loose tap when they have paid the amount of money we paid!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Feb 2009

Breakfast was superb Staff helpful Thistle hotel -...
Breakfast was superb. Staff helpful. Thistle hotel - great value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Feb 2009

The outside of this hotel isn't good bit...
The outside of this hotel isn't good (bit concrete jungle) but as soon as you arrive in reception it all changes. <br />Fabulous inside, and we were upgraded and our room was fantatic. Very clean and all working fine. We used the bar and this was really nice (could have done with being a bit warmer) and the restaurant looked good, but was quiet.<br />Breakfast was fabulous, with a choice of loads of hot or cold items ~ everyone would find something they liked. The hot food was well cooked and hotter than a lot of places I have eaten because it was kept on a proper warmer. I can easily see that you might have to wait for a breakfast table because the restaurant isn't that big, but we were lucky.<br />Easy access from the tube about 2-3 minutes away ~ and there were loads of places to eat and buy stuff if necessary very close by.<br />It seemed understaffed ~ I think this would be my only critism. Everytime you wanted something, the staff weren't there (bar & consierge) but the other staff soon found them and the issue was resolved. The breakfast staff were a bit thin on the ground too, but the service was very good generally.<br />I would highly recommend it but not sure that 4* is a true reflection ~ I think they need more staff to obtain this rating. The staff were fabulous but the hotel just needed a few more of them.<br />We were on the 7th floor and had a fabulous view of Hyde Park and the City. To be honest couldn't really fault it and for the money I would say it was fabulous value.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Feb 2009

Disappointing experience lt br gt There was no...
Disappointing experience:<br />(1) There was no heating in the outer areas of the hotel which made it very unwelcoming;<br />(2) no heating in my room when I arrived;<br />(3) heating was via a noisy air conditioning unit;<br />(4) ground floor was a petrol statuion and the view was horrible; <br />(5) mini-bar was not operational and no mineral water in the room<br />(6) no tea-making facilities<br />(7) very small room<br />I would not go there again
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Feb 2009

Excellent value hotel right next to Hyde Park...
Excellent value hotel right next to Hyde Park and a 15 minute walk to the amazing museums in Kensington. At just under 90 for two people, including breakfast it was a complete bargain. Clean room and a reasonable breakfast, what more can you expect! Excellent value.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Feb 2009

Had a bit of trouble booking in as...
Had a bit of trouble booking in as we did not print the confirmation and they could not find the booking on the system. If you book late ie the day of travel you will need to ask them to check with there central reservation team as it does not go straight onto there system at the hotel... after taking an hour to book in we had a great stay lovely room with a great view.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Jan 2009

The Thistle Kensington Gardens was without doubt the...
The Thistle Kensington Gardens was without doubt the worst hotel I have ever stopped at anywhere in the world. <br />The hotel had no hot water and we were told at various times that this was due to a broken boiler and / or too many guests having had a shower at the same time. We were assured that it had been fixed when we came back on the Sunday morning but this was not true.<br />One of our party was offered an upgraded room, you can imagine their surprise then when they discovered that their upgraded room had in fact been vacated by another member of our party only a short while earlier because so many of the facilities were either broken or dirty. <br />There was only one towel in the room despite the booking being for two people. One of my party had to go down to get some toiletries and toilet paper for his room.<br />The sinks in everyones rooms were partially blocked (which was lucky as some rooms did not have plugs). <br />We tried to get the hotel to book at taxi for us on the Saturday night but the Concierge could not be found so we were told we would be better off trying to get one in the street.<br />When I tried to talk to the Duty Manager on the Sunday morning no one could find him and it was only after breakfast that we managed to track him down. The receptionist was very apologetic but had no success getting him to answer his main phone or mobile phone. <br />We did manager to secure a 40% discount on the accommodation, but to be honest I think the hotel should have paid us for staying there. <br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Jan 2009

For a large hotel the restaurant is small...
For a large hotel the restaurant is small which meant that you had a 10 minute or so wait. However this was during the holiday period when everyone wanted breakfast between 8.30 and 9.30. The reception staff were friendly, helpful and a good representation for the hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Dec 2008

Very small room for the price paid -...
Very small room for the price paid - other travellers in the group made the same comments - bar was closed on returning to the hotel and we were unable to order drinks due to staff shortages - I would suggest for the money paid that there are better value hotels out there,
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Dec 2008

Very helpful restaurant manager ...
Very helpful restaurant manager
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Nov 2008

Keep corridors clean ...
Keep corridors clean
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Nov 2008

The Hotel was fine clean lt br gt...
The Hotel was fine, clean.<br />Only complain about the noise from the Road (I was at the 4th floor) and the Shower/Tube without any Curtain. <br />Good surprise, booking in November I had the Breakfast included.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Nov 2008

Good dependable accommodation Breakfast food of rather poor...
Good dependable accommodation. Breakfast food of rather poor quality but OK
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Nov 2008

We had only night here and were pleased...
We had only 1 night here and were pleased with the room and service. The location was fine for the underground and is situated in a safe and pleasant area of London with easy access to the tourist sites. We had a special offer with complimentary breakfast making our stay good value.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Oct 2008

Restaurant very small and had to wait a...
Restaurant very small and had to wait a while to have breakfast. Cooked breakfast was all cold.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Oct 2008

Hotel is not very clean it's looking aged...
Hotel is not very clean........it's looking aged and needs a re-furb.<br />Front desk staff friendly but don't speak very good english.<br />Internet charge is a total rip-off
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Oct 2008

I checked in late pm and was offered...
I checked in late (11.30pm) and was offered an upgrade from standard double to deluxe twin, but warned that the room had no shower curtain. The 'deluxe' element was hard to find. The room smelt and even though on the 8th floor, very noisy from the Bayswater Rd below and cold. The bathroom was in very poor condition, no 'grill' in the sink so you looked straight into the drainpipe; no shower curtain (as warned); chips in the bath and old seal/grout; the wastebin was full of someone else's waste (hence the smell, perhaps) and although this was removed on request, I then found that the towels on the bath were wet, and the bath mat had footprints on it. There were no other rooms available. In mitigation, the bed was very comfortable and the breakfast very good, desk staff were helpful and polite, and a discount was offered on check-out for the poor quality of room. But I would have preferred not to have had to complain in the first place.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Oct 2008

Comfortable clean moderate-sized and quiet room with air...
+ Comfortable, clean, moderate-sized and quiet room with air conditioning<br />+ Helpful and pleasant hotel staff<br />- Hard mattress<br />- Small lifts
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Oct 2008

This was exceptionally good value for money at...
This was exceptionally good value for money at the rate I paid - a central London 4* hotel for a bog standard 3* rate. The room was on the small side tho fully equipped, with sitting area, desk and wifi faciities, with views of Hyde Park, the bathroom a bit basic, but clean and well supplied. Reception, concierge and room service was excellent.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Oct 2008

Great location for an overnight business stay in...
Great location for an overnight business stay in central London; if you know where to go locally there are some good restaurants but if you want to explore wider the Queensway tube is on the doorstep. Hotel itself is OK, no complaints whatsoever from me.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Oct 2008

Got a free upgrade which always helps Having...
Got a free upgrade which always helps...Having said that, good quality hotel with helpful staff would use again. Rooms not massive compared with out of London , excellent location for tubes.Plenty of places to eat.<br />Overall very good
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Oct 2008

minute wait for breakfast Furniture damaged in bedroom...
20 minute wait for breakfast. Furniture damaged in bedroom. Bathroom dirty - mould in bath sealant.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Oct 2008

Took a room upgrade but there was no...
Took a room upgrade, 139, but there was no coffee, no tea, not even water supplied in the room, fridge completely empty. Newspaper ordered the night before, however, up to 8am, no paper delivered. Pillows VERY hard.Would not stay there again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Oct 2008

Hotel was lovely but the most uncomfortable pillows...
Hotel was lovely, but the most uncomfortable pillows i have ever used!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Sep 2008

i booked this room using late rooms com...
i booked this room using late rooms.com and i must says was very un happy with the way paul sewall was treated i booked the room at 14:49 and when paul got their at 7:30 he was told that a room had not been booked and that he would have to pay the 150 that the room was origanally for and not the 98 that id had confirmation for after calling to try and sort this out in my own time i was told that late rooms had not sent the convermation through then when i called and complained the next day i was told that the hotel was lieing and that the hotel was fully booked but didnt want to admit this i must say for a high class hotel i find this sort or treatment discracful
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Sep 2008

The restaurant is not big enough for the...
The restaurant is not big enough for the number of hotel rooms. Sunday morning we had to wait one hour for a table. A wedding reception on the previous evening meant dinner was served in a side room. Service was so slow we only managed two courses before we had to leave for a concert.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Sep 2008

The hotel was in a great location overlooking...
The hotel was in a great location, overlooking the park with easy access to the museums and very close to the Tube.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Sep 2008

hotel was easy to get to from Bayswater...
hotel was easy to get to from Bayswater/ Queensway, friendly and professional and great location.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Sep 2008

Good value but no-frills Hard to see how...
Good value, but no-frills. Hard to see how it's 4-star - the rooms are small and the bathrooms even smaller, but it served a purpose and was cheap for where it was. The lifts are also very small and have minds of their own!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Sep 2008

Staff were very helpful and friendly ...
Staff were very helpful and friendly
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Sep 2008

I got the room through Laterooms com which...
I got the room through Laterooms.com, which made the price a third of the normal. At this price it's a normal value for money. I'd book again at this rate, but only the full rate if someone else was paying! :-)<br />Convenenient location, parking fine, good for Hyde Park. Very short walk to tube.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Aug 2008

The hotel was overbooked so I was asked...
The hotel was overbooked so I was asked to move to the Thistsle down the road. I had a tiny single room, no air conditioning, a dripping tab, ....
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Jun 2008

Thank goodenss we only paid late rooms rates...
Thank goodenss we only paid late rooms rates for our one night stay, we would have been gutted if we had paid the full price. We had a standard double room, and luckily it was a flying visit, as the room was small and unimpressive. The room was clean, but was more like a basic hotel than a place that could command such high prices. The marketing manager for the hotel should get a medal for creative writing and the photos have been very well selected to show only the best bits. Overall we felt that the hotel was ok, but certainly not somewhere you would go for a luxurious and spacious romantic get away!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Jun 2008

Great location at a great price through laterooms...
Great location at a great price through laterooms. The hotel is above a petrol station which might put some people off (not us!) but the reception service was great & friendly (we got 2 upgrades) and the rooms were clean and reasonably sized by London standards.<br />My only gripe would be that the restaurant is really a bit small to cope with the peak demands. If you want to eat quickly you are likely to be disappointed, we faced a good 20 minute wait. Once seated, the food quality was pretty good.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Jun 2008

The woodwork in the hotel lifts and room...
The woodwork in the hotel, lifts and room was shabby and could do with a rub down and a coat of varnish. The lifts are extremely small. The entrance to the hotel is down a side street, there is a big sign post on the main road but is in front of a petrol station. The rooms were clean but there was no iron as stated on the itinery and the hairdryer was not near a mirror!!! One of the rooms I booked had no door on the wardrobe (this was a smoking room) and no iron or trouser press. Another room I booked was a smoking room even though I requested 3 non-smoking. I was not advised this when I checked in. Had to wait 20 minutes to be seated at breakfast and when I was seated I had lipstick on my coffee mug which was filthy at the bottom (all the mugs on my table were different!), I had to ask the waiter for toast twice as he forgot and was not offered any tea or coffee - I had to ask. Definitely not a 4 star hotel!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Jun 2008

Excellent location very easy to get to and...
Excellent location, very easy to get to and just a short walk for Queensway tube. Room quite small but had everything we needed and was fine for the price (89 per night including breakfast). Breakfast was very good. Staff very approachable and friendly. Restaurant very comfortable but with quite limited menu, however, meals we did choose were lovely! Would definitely stay there again! Very good pub near by also.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Jun 2008

Busy at breakfast time on the sunday so...
Busy at breakfast time on the sunday so had to leave without because there was a 30 min wait.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Jun 2008

Pleased to have a smoking room not always...
Pleased to have a smoking room (not always available). Staff were friendly and location was excellent.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Jun 2008

Easy reach of the tube mins from Bayswater...
Easy reach of the tube (5 mins from Bayswater station). The area around the tube station has a wide variety of "ethnic" cafes and restaurants.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Jun 2008

I read a few reviews before I booked...
I read a few reviews before I booked this place and thought nah the rooms can not be small...the rooms are like little boxes and the bathroom is even worse! You could have a suna in there...<br />I was really disappointed with the view as my rooms window overlooked a dirty car park, flats and other building. Not a place to stay if you are planning a long weekend.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Jun 2008

The reception staff and concierge were all most...
The reception staff and concierge were all most helpful and friendly. Really near to the tube, which was what we wanted.<br />Tea & coffee in room bit difficult to find, no hot chocolate! didn't book breakfast, theres's a fantastic little spanish cafe near tube station which did us all 3 people for under 15 - the cost of one hotel breakfast. Opposite the park so great to buy a sandwich and walk through park. It took us about 25 mins to get to Natural history museum.<br />Couldn't find a room service menu - don't think there was one?
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 May 2008

Long wait mins to be seated for breakfast...
Long wait (15 mins) to be seated for breakfast was not acceptable for bussiness traveler
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Mar 2008

This was excellent value for money as I'd...
This was excellent value for money as I'd got it from laterooms. The room rate was much more than the 99.00 I'd spent. The room was small but clean and had all the amenities I needed. The bed was very comfortable and the room was very clean. The staff were all very helpful and friendly and I got the impression that if there had been a problem it would have been dealth with. It is convenient for getting into Oxford street, Hyde park and only a few minutes away from the Queensway and Bayswater underground stations. There are also numerous bus stops in the vicinity. I would definitely stay here again for business or leisure
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Mar 2008

I was only using the hotel as a...
I was only using the hotel as a bed for the night the room was small but adequate. The wash basin in the room was very difficult to empty and the plastic cover covering the batteries on the door lock was missing. There was a mini bar in the room which I would have used but it was empty so a missed opportunity by the hotel. Superb thick curtains which did not allow light in and there was no noise in the room would defenately use the hotel again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Feb 2008

When booking in we were not asked if...
When booking in we were not asked if we required anewspaper neither were we asked if we required help with our luggage.<br />The room was supposed to be double de Luxe, the bath was chipped; there was an electric socket hanging out of the wall(dangerous); the air conditioning vent was hanging down from ceiling; the room safe was not working. These matters were reported at reception but were not attaended to. On booking out I complained to the Manager and was given a 20% discount.<br />I would not wish to return to this hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jan 2008

I have stayed at a number of Thistle...
I have stayed at a number of Thistle hotels in London - Victoria, Bloomsbury and Kensington. It is always at a price far below rack rate but the truth is these hotels are relics of a long forgotten age and appear to have been starved of investment so things are desperately in need of maintenance and refurbishment. In one hotel my key card failed and my room was insecure for an entire day even though I'd notified the management.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Jan 2008

Would definitely stay here again - fantastic location...
Would definitely stay here again - fantastic location overlooking Hyde Park, nice clean room and good staff. The concierges / footmen were particulalry helpful. If you are planning to spend a lot of time in the hotel rather than out and about, the public spaces are functional rather than particularly appealing. The only minor frustration was temperature control. The heating was on full blast and the windows were locked so we were gasping for air a little!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Dec 2007

Just about the only benefit of this hotel...
Just about the only benefit of this hotel is the onsite car park. Soul-less, and no hot water for two days!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Oct 2007

Hotel above a Petrol Station so reception is...
Hotel above a Petrol Station so reception is around the corner and up one floor. No hot water in the morning which is disgraceful for any hotel never mind one at 165 per night. Lucky to be upgrading so room was OK, however general hotel furnishings were very tired and the lift included some choice language carved on the lift door. Bar was OK but once again tired and the Elvis Presley music ensured we didn't stay too long. Generally disappointed.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Oct 2007

This hotel was a disgrace The room had...
This hotel was a disgrace. The room had dampness on the wall, peeling wallpaper, the window did not shut properly and the air con was broken. In the corridor the walls were being plastered and the rooms on that floor should never have been used as the smell and air was foul. For a Thistle hotel this was a disgrace
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Sep 2007

I felt that the hotel looked a little...
I felt that the hotel looked a little tired, although it was in a useful location for our business trip. The hairdryer in my room was broken and for the price we paid the hotel really should provide proper hairdryers not the ones attached to the wall as these don't dry hair properly.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Jun 2007

The staff were polite and helpful and considering...
The staff were polite and helpful; and considering the age of the hotel, the rooms were clean and comfortable. Unfortunately, I was not too impressed with the quality of the food. Admittedly, we only had breakfast; but even so, it left a lot to be desired.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 May 2007

Good location with parking available opposite Kensington Gardens...
Good location with parking available opposite Kensington Gardens on Bayswater road. Good sized room, comfortable beds, good restaurant with convenient buffet breakfast. Friendly staff offer good service in all areas. Rooms needs refurbishing, a bit "knocked about" but overall excellent value for a London hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Apr 2007

I got to the hotel and my room...
I got to the hotel and my room had been given to someone else even though I had it confirmed and I had paid for the room.<br />I then had to go to another Thistle hotel, Thistle Bloomsbury, which was absolutely awful, took 30 mins to get their, small room, poor staff who thought by offering me a drink all would be well.... what a waste of time and very poor service....
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Apr 2007

Hotel reception staff were very helpful and friendly...
Hotel reception staff were very helpful and friendly however the stay was let down by an extremely shabby and tired looking room. The bathroom smelt of urine and the basin was chipped. Mould growing in corners of bath/shower. Bed was lumpy with springs poking through and pillows were uncomfortable lumps of foam. No mini bar. All in all a lousy room!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Apr 2007

Central hotel Very good value for money for...
Central hotel. Very good value for money. 79 for a saturday night in central London. Concierge particularly helpful and friendly.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Apr 2007

location was excellent - car parking facilities were...
location was excellent - car parking facilities were also good and reasonably priced
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Apr 2007

As we had requested a twin room we...
As we had requested a twin room we were upgraded to a room with a king size bed and an interconnecting door to a double room. However the rooms were small, the wallpaper ripped off the wall in places and the windows did not shut properly and despite no smoking one room definately smelt smoky. However for the price charged under late rooms we were pleased but would definately not pay the full price of over 200. The hotel was easy to find, friendly and very clean and the breakfast was delicious - so overall very good for the late room price.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Apr 2007

Small room which smelled of stale cigarette smoke...
Small room which smelled of stale cigarette smoke as did the corridoor. Location is good for Hyde Park, Kensington Gardens, Oxford Street, etc.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Apr 2007

Hotel is in a good location and is...
Hotel is in a good location and is value for money at the laterooms price, not good value at the rate publicised in reception. Room was large but tired, could do with being decorated.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Apr 2007

Very shabby hotel not up to the usual...
Very shabby hotel not up to the usual standard of the Thistle brand. On checking out we complained that our non-smoking roon smelled of smoke, that the toilet did not flush and that the bathroon door didn't close but the receptionist seemed indifferent and did not, for example offer, any reduction on the room rate or any other form of ex gratia offer.<br />Overall...very poor
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Apr 2007

An enjoyable stay All staff were extremely friendly...
An enjoyable stay. All staff were extremely friendly and helpful. Dinner in the restaurant was good. The restaurant is relatively small which created some difficulty at breakfast.<br />The hotel is to be extended and the existing rooms refurbished.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Mar 2007

Ideal for business - close to Tube plenty...
Ideal for business - close to Tube, plenty to do - eat and drink in Bayswater in the evening.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Mar 2007

booked through late rooms good location car parking...
booked through late rooms good location, car parking available at reasonable rate, friendly staff and small but nice room. excellent price and would definately stay here again. booked room service for breakfast and on time and good quality.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Mar 2007

I booked via laterooms the day bfore I...
I booked via laterooms the day bfore I arrived. Excellent vlaue for money. Rooms a little tired. However, I had booked a single and given a double. Great.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Mar 2007

Good location near a park For the money...
Good location near a park. For the money - excellent service.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Mar 2007

The cooked breakfast could have been warmer ...
The cooked breakfast could have been warmer.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Mar 2007

The value for money question is a bit...
The value for money question is a bit misleading - as I got the room at an excellent rate through Late Rooms. However, if I had been paying the full rate for the hotel, I would have been disappointed. The hotel is quite tired looking - and the bed was extremely uncomfortable. However, I reported this in the morning and it was noted by the staff. I felt that they would actually address it. So not the smartest hotel I have stayed in - but the staff were friendly and helpful, which was a plus. I would probably try to find another hotel through Late Rooms rather than this one - but for the very low price I paid, it was okay.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Mar 2007

As there was no triple room available as...
As there was no triple room available as had been agreed, they gave a courtesy single room to my eldest daughter. All the staff were very helpful although the double room was small.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Feb 2007

had a lovely stay although room a little...
had a lovely stay although room a little small i would have prefered a room overlooking the park as we had this last time we stayed and it was much nicer <br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Feb 2007

The room was very small and there was...
The room was very small and there was lots of noise outside. We requested some items from reception and after a couple of reminders, gave up when nothing was forthcoming. Not a very pleasurable stay.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Feb 2007

Have stayed at this hotel anumber of times...
Have stayed at this hotel anumber of times, and was therefore disappointed with the quality of the room provided this time. It was a quite scruffy and in need of redecoration.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Feb 2007

The rooms are nothing like those shown in...
The rooms are nothing like those shown in the photos. The actual room was exceedingly small, with the bed squeezed against the wall and with grubby, dark wallpaper and in need of a full refurb.<br />At the Laterooms rate, VFM is adequate, similar to Travelodge etc.<br />I was extremely disappointed as, being a special treat for my wife, I was expecting the standard of a normal rate 200.00 room. This was definately not worth 200.00.<br />Location is good, which is the only reason I would recommend it to anyone.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Jan 2007

The hotel bar was clean and comfortable but...
The hotel bar was clean and comfortable, but the room was not - the wall paper was peeling from the wall and there were 3 beds all of wich were very uncomfortable due to mattress prolapse.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Jan 2007

Good location easy parking for overnight clean and...
Good location, easy parking (24 for overnight), clean and tidy, good furnishing. Double rooms have a 3-quarter size bed. 20 upgrade gets you a full size (but not king size) bed.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Jan 2007

Really nice place to stay Only negative point...
Really nice place to stay. Only negative point was the breakfast. Well cooked, loads of choice but I think the chef had bought a job lot of salt and felt the need to put as much as possible in the food.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Jan 2007

The hotel was ok It was clean the...
The hotel was ok. It was clean, the bed was comfortable and the water was hot. It wasn't the easiest place in the world to find however and anyone travelling by tube would be best off going to Queensway as this is a very close station NOT Paddington as is suggested elsewhere! The restaurant area was nice but the cooked breakfast was on the cold side of warm and so not really the best start to a busy day - perhaps this is why the other patrons appeared to be opting for the continental option, they'd learnt from previous days. It wasn't a bad hotel, it just wasn't a great.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jan 2007

Centrally located for Bayswater area close to underground...
Centrally located for Bayswater area, close to underground stations. Many bars and restaurants very close by. Friendly and helpful staff. Recommended.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Jan 2007

Easy to reach and reasonably convenient for going...
Easy to reach and reasonably convenient for going into the City.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Jan 2007

v easy to get to pleasant recptionist situated...
v.easy to get to.. pleasant recptionist. situated just opposite hyde park.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Dec 2006