Thistle Hyde Park Reviews

Our junior suite room was a good size...
Our junior suite room was a good size. Decor is slightly dated and bathroom in need of an update but the room is clean and very comfortable. I wouldn't pay the full price for the room but at reduced offer rate it was much more in keeping with the standard of the room. Breakfast was very good value.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Sep 2009

Very nice room although small very clean lovely...
Very nice room although small very clean lovely big bath.only down thing was a broken fan in the room but my husband fixed it.Hotel exellent location.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Aug 2009

I had booked with late rooms for the...
I had booked with late rooms for the thistle hyde park, printed off the reference number and details. Arrived at Thistle Hyde Park who had no availability and could not facilitate us that night and were unaware of the booking. <br />After sitting for a period of time the manager made calls to other hotels in the group and as good will offered us two executive rooms at kensington gardens over looking the park.<br />At this point we made our way to Kensington Gardens releaved and pleased we had accomodation for the evening.<br />On arrival at kensington gardens there was a repeat performance of why we were there?<br />After a number of phone calls we were eventually given two rooms that were not executive nor had they a park view, but had obviously been smoking rooms and as a non smoker smelt disgusting.<br />Releaved at 8.00pm to have a bed for the night we made do!<br />This has dented my confidence in using laterooms as there was obviously a problem regards communication with the thistle hotel group.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Aug 2009

The room we were first allocated was on...
The room we were first allocated was on the top floor and with no airconditioning it was hot. The bathroom was in need of an update and the shower was not working properly. We advised reception who moved us to a new room with balcony which was excellant. The courtesy and service from the staff was excellant at all times and breakfast well worth having.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Jul 2009

Only thing to moan about is the air...
Only thing to moan about is the air conditioning on the third floor didn't work, so it was hot! Everything else was r-good.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Jul 2009

Good comfortable accomodation but the room was far...
Good comfortable accomodation but the room was far too warm - the air conditioning did not seem to be able to cope. The shower was a luke warm dribble.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Jun 2009

We did not stay in the Thistle Hyde...
We did not stay in the Thistle Hyde Park as it was overbooked when we got there so I am unable to give you a review of our stay. We were put another hotel - Thistle Kensington Gardens - that was further away from the tube.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jun 2009

Room was very expensive - for the night...
Room was very expensive - 161 for the night not including breakfast. For this price I would not expect dated furniture, a standalone radiator, a badly marked dresser....I could go on. Basically I felt as though I were in some sort of hostel. <br />The only thing this hotel has going for it is the location.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 May 2009

Stayed for one night great location near Hyde...
Stayed for one night great location near Hyde Park and main plus it has its own (chargable) car park on site. Had a spacious room. Hotel felt in need of a refurbish.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Apr 2009

The bar staff and reception were very slow...
The bar staff and reception were very slow we waited 20mins to be served at the bar in the evening and there were only 2 other customers. Check out the next day was extremely slow as there was only one person on the desk trying her best to check people in and out. <br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Mar 2009

From previous reviews we knew the hotel was...
From previous reviews we knew the hotel was not a contemporary buiding but we were very pleasantly surprised at how nice it was. There were 4 of us including my wife and 2 Daughters of 7 and 11. We were allocated a Junior suite which was very spacious, had a huge bed for ourselves and 2 camp beds for the girls. It was very clean, had ample storage space and a big bathroom. Check in and checkout were both smooth. We did not eat breakfast in the hotel as we felt it was rather over priced and was not included in our room rate. I would definitely recommend this hotel to others and would not hesitate to use it again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Feb 2009

Expected more from this hotel room was very...
Expected more from this hotel, room was very dark and creepy and the view from the window was not very good at all, overlooking the roof of the next building and the small back yard. Building next to the hotel is full of scaffolding and early in the morning could hear some noise in the room. Seems like the hotel requires some well needed tlc as it is very tired. On the plus side breakfast was very good. The hotel is on the quiet bayswater rd (quiet for a city)overlooking the park and queensway tube station is only 3 mins walk away. On the whole good for the location but i would not recommend the accomodation itself. Prefered the Hilton London Bridge anyday.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Feb 2009

We arrived to find the hotel had overbooked...
We arrived to find the hotel had overbooked due to the special offer we had booked. They were really good though and moved us to their sister hotel at Westminster for 2 nights and upgraded our rooms at no extra cost. They paid for the taxi to the new hotel and then back again to Hyde Park. Both hotels were lovely and we could not fault the staff at all. We would definately stay at both hotels again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Feb 2009

On arrival in the room there were only...
On arrival in the room there were only towels left for a single person and we had to phone reception for more. The same happened when trying to make a cup of tea, only one teabag!<br />The toilet seat was not fixed to the toilet, so would slide upon being sat on. The hot tap dripped continuously into the sink. The TV connection to the plug socket was intermittent and had a lose connection, so only worked when held in a certain position. To complete this disatisfaction, the lift got stuck between the third and fourth floor on three consecutive uses and, as we were on the fourth floor, we had to walk (with luggage) up the eight flights.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Feb 2009

We really enjoyed our stay at Thistle Hyde...
We really enjoyed our stay at Thistle Hyde Park. Although it was a good job we arrived early(midday) because they hadn't put our booking through, they were keen to point out it wasn't late rooms fault, they just had'nt put it on their system. So they gave us free tea,coffee & juices for the children while it took them 20 minutes to sort it out. So we still got into our rooms way before the official check in time of 2pm. At 75 per room with full english and a bottle of wine per room- a bargain. List price was 255 for room only. The most comfy hotel bed I've ever slept in as well.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Feb 2009

Excellent hotel and value for money We were...
Excellent hotel and value for money. We were upgraded and had a room at the front overlooking the park. Although on a busy road, we could hardly hear the traffic and it certainly didn;t disturb us. We had breakfast and a bottle of wine included in the late rooms deal. Would book again if we could get babysitters!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Feb 2009

The hotel was quiet clean and comfortable The...
The hotel was quiet, clean and comfortable. The service was very good and the full english set us up for the day. We didn't dine or use the bar, but the hotel was an excellent base for getting around London.<br />The room was ok, although I've stayed at better 4* London hotels for similar price. It was large and functional, although a lot of the furnishings were dated. The central heating was none-existent, common for an old hotel, but the heaters and fans were temperamental. The bathroom was ok but the hot water took several minutes to come through, and the shower mixer was broken on the bath.<br />Overall it's a clean and central hotel which if you can get a good deal is excellent value for money, if you are expecting a romantic and classy 4* hotel then I would perhaps look elsewhere
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Feb 2009

Good location nice room and excellent staff ...
Good location, nice room and excellent staff.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Feb 2009

From the moment we arrived in the hotel...
From the moment we arrived in the hotel the service was friendly & welcoming, could not fault the staff all were very pleasant and only too willing to help. Hotel itself was nicely decorated although carpet on stairs and some lights could do with being replaced however our room was fantastic & the shower was one of the best I've ever experienced! Got an excellent deal through late rooms so couldn't fault the price at all and the breakfast each morning was lovely, nice set-up for the day ahead, with the hotel being located just opposite one of the entrancances to Hyde Park it was lovely just to walk across the street and in there for a stroll in the mornings. Definitely recommend this hotel to anyone looking for a break in London.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Feb 2009

We arrived during the snow amp icy cold...
We arrived during the snow & icy cold weather and even though it was only around 12 noon we were able to check into our room immediately which was a real bonus. The staff could not have been more helpful (except for one "gentleman" at breakfast - the only English member of staff - who was quite rude). The room was quite small and there was a leak in the bathroom which was coming through the light. We reported it on three occasions and were informed not to worry that all the lights were fused!!! It was dealt with but returned within hours. All in all good value for 75 per night but would not pay the rack rate for such a small room.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Feb 2009

Excellent value for money ...
Excellent value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Feb 2009

Excellent location for shopping and west end The...
Excellent location for shopping and west end . The staff were excellent and nothing was too much trouible. As always you know what you get with a thistle hotel , clean good value and good location
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Feb 2009

A well managed hotel the staff were polite...
A well managed hotel, the staff were polite, courteous and welcoming. Breakfast was first class as was the accommodation and location. Would definitely stay again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Feb 2009

great hotel would definately use again good breakfast...
great hotel would definately use again, good breakfast and large room with private balcony! about 3 mins walk from lancaster gate tube. really friendly and helpful staff.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Feb 2009

I requested rooms together and they were very...
I requested rooms together and they were very accommodating.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Jan 2009

The room was nice with stylish decor but...
The room was nice with stylish decor, but with something of a 'faded grandeur' about it i.e. in need of redecoration. Excellent location overlooking Hyde Park & on main route to Marble Arch / Oxford Street Area, and near Lancaster Gate 'Tube' station. Staff were friendly and generally helpful. Nice freshly cooked English breakfast, although not a great choice of cereals / fruit.<br />The down side was the Hotel was very overbooked, and half our party (in a separate room) was asked to transfer to the Marble Arch Thistle, which we refused to do. Again, the Evening Meal was booked at the Hotel but later we were told it would be at the Kensington Thistle instead, fortunately within walking distance. I presume these problems mainly occurred because we were there at a 'busy' time i.e. a weekend in the run-up to Christmas.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Dec 2008

The staff were very friendly and accommodating with...
The staff were very friendly and accommodating with strong customer service. Our room was booked as a superior room, via laterooms.com, offering robes within the package. Only problem was that the robes were not provided at time of our stay. Not a big issue. The superior room was at the front of the hotel, which was very noisey from the main Bayswater Road (including road cleaning at 6.30am on Sunday morning). Travelling with 18m old child, the hotel and staff were extremely child-friendly. The (travel) cot was clean, almost brand new, ready made up in the room with clean bedding. Our child slept well even if we didn't! Highchairs were readily available in the restaurante for our breakfast. Great location across from Hyde Park, 5-10 min walking from L.Gate or Queensway Tube.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Dec 2008

I stayed there for one night It was...
I stayed there for one night. It was very convenient to get to Oxford Street for shopping. Staff was really friendly and helpful. They have got their own parking which you have to pay but they were happy for us to leave the car longer without paying anything extra. Room was comfortable and cosy. Bathroom could do with some updating.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Dec 2008

booked a junior suite Have stayed here before...
booked a junior suite. Have stayed here before in a family room and the family room was much nicer. It had more room than the suite. The bedroom in the suite had to accommodate and adult and two girls aged 14 and 15 and was too small and very dark. I had hoped that the suite would have been open plan but instead the sitting area was in another room that made the sleeping area very small.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Oct 2008

All Ok ...
All Ok
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Oct 2008

The hotel is fine but showing its age...
The hotel is fine but showing its age. Windows onto main road are not double glazed, aircon was being augmented by a portable unit with the hose out of the window.<br />However for the price overlooking Hyde Park, it is clean, friendly and of reasonable quality - I will stay again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Sep 2008

Lack of aircon in rooms is an issue...
Lack of aircon in rooms is an issue. Otherwise good value with tastefully decorated reception and bedrooms.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Sep 2008

The building work taking place next door to...
The building work taking place next door to the hotel was a bit disturbing but not overly intrusive. The hotel was easily accessable by public transport.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Aug 2008

Superb location for central london and access to...
Superb location for central london and access to tube. Breakfast ok, rooms very clean and tidy. Staff very helpful. definetly stay again when we visit London
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Aug 2008

The food in the restaurant was delicious Staff...
The food in the restaurant was delicious. Staff was very helpful with any request. Room was beautifully decorated. Perfect downtown location. The only negative experience was that the room was extremely hot! We were provided with a small fan, but with the location of our room, there was no air circulation and sleeping was miserable. Our room was about 15-20 degrees warmer than the outside. I would stay here again but would have to be in a different part of the hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Aug 2008

We did not receive the cot we were...
We did not receive the cot we were promised for our 10-month old until 11.15pm. Perhaps not such a good hotel for families.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Aug 2008

Highly recommended - huge room with widescreen TV...
Highly recommended - huge room with widescreen TV and nice bathroom. Room overlooked Hyde Park. Quiet room, small hotel. The only downside was breakfast - I was going to take this in my room but found out it was 15 plus 5 tray charge which I thought was a little steep. Lovely hotel 'though - will certainly look out for this one on laterooms again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Aug 2008

Good location good value for money and excellent...
Good location, good value for money and excellent customer service. Slightly confusing that there are two Thistle hotels within a very close proximity to each other (i.e. less than a minute walk between hotels), I actually went to the wrong hotel first.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Aug 2008

A good looking hotel in an excellent location...
A good looking hotel in an excellent location let down very badly by the quality of service.<br />We arrived mid evening and were assigned a room in which the sound of fans from the kitchen was unacceptable loud.<br />Reporting this to reception we were informed that it would be sorted out while we were at dinner - it wasn't - complaining to<br />the duty manager we were informed that the fans would stop within an hour - they didn't and were still blaring out in the morning after a poor nights sleep. The manager then informed us that we would receive compensation and would be contacted by 'phone later in the day - we weren't. An email about this has been ignored.<br />Given the excellent alternatives this is a hotel to avoid.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Jul 2008

We found the reception staff went out of...
We found the reception staff went out of there way to advise and assist us in our stay - excellent levels of customer service
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Jul 2008

The room was pretty good and the hotel...
The room was pretty good and the hotel generally fine: BUT the staff were simply outstanding - I was there with my wide and two kids and they went out of their way to be helpful including restaurant bookings, various stuff with the kids and even help organise a doctor. Great stuff!!!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Jul 2008

I booked online via laterooms for the Thistle...
I booked online via laterooms for the Thistle Hyde Park and when I got to reception to check in they told me there were no rooms left and that they had booked me into the Thistle Kensington Gardens, which was 5 minutes up the road. This hotel is not oriced the same as the Thistle hyde Park - it is in fact cheaper. A quick comparison today for next staurday puts the Thistel Hyde Park at 211 vs 186 for the Thistle Kensington. If I had booked the Thistle Kensington via laterooms the same time I had booked the Hyde Park, I would have got a cheaper price.<br />Even though I stayed in a 'cheaper' hotel I was charged the full price I paid for the Thistle Hyde Park. <br />I specifically booked the Thistle Hyde Park because I have always wanted to stay there. The Thistle Kensington Gardens is above a Petrol station. At 9 am the fire alarm went off and we the entire hotel had to be evacuated, due to the proximity of the petrol station. It turned out to be a false alarm.<br />The only redeeming factor was that they agreed to give us a free breakfast, but that was only after I asked AND insisted on it. Otherwise they just shrugged their shoulders and said there was no other option.<br />Disappointed and feel duped.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Jul 2008

Really enjoyed our stay Thank You Ideal location...
Really enjoyed our stay Thank You Ideal location as we where going to see the Nelson Mandella concert
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Jul 2008

of us from the same company arrived at...
4 of us from the same company arrived at the hotel to be advised there was a problem with the computer and that we were in fact in teh Kenmsington Gardens hotel just down the road. Having been dropped off by taxi this was very inconvenient. The Kensington gardens is clearly not the same standard as the Hyde Park hotel. I requested a no smoking room on the booking and got a smoking room which was extremely noisy. The staff were mulkti tasking, serving you and then asnwering the phones, oit was not a good reception.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Jun 2008

Its about to be rebuilt and is being...
Its about to be rebuilt and is being run into the ground. Fittings did not wirk in the room, the bar was closed and the restaurant was slow and food poor. Its not worth it at any price!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Jun 2008

The directions and address were misleading as the...
The directions and address were misleading as the hotel entrance was on the Bayswater Road.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 May 2008

Hotel staff were very friendly however a big...
Hotel staff were very friendly, however a big thing was that the hotel is advertised as having air con and this was nowhere to be seen there was also no appology made for this or explaination as to why, considering the price of the hotel I would have thought that this would have been one of the first things to be sorted. In addition to this the room, although it was airy, was a bit dark and very dated, the bathroom was servicable but only just.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 May 2008

Was checked into a room that was already...
Was checked into a room that was already occupied by someone else. I had to wait whilst the staff at Fawlty Towers found me another room. The room when I eventually got there was exceptionally hot. To the point where I had to get the window opened!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Apr 2008

Very friendly and professional staff clean room and...
Very friendly and professional staff, clean room and good facilities - bed was a bit small.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Apr 2008

Friendly efficient staff Good food and service although...
Friendly efficient staff. Good food and service although expensive.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Apr 2008

Having previously paid 'London' prices for substandard rubbish...
Having previously paid 'London' prices for substandard rubbish, pleasantly surprised here, given mixed reviews. We were in 206, a 'junior suite' converted up to 4 by 2 small campbeds for the children. Somewhat surly receptionist wished to add on 100 when initially swiping my card 'to cover extras' and seemed peeved when I refused, saying it was company policy. Never had this anywhere else; maybe I don't get out enough. Made up for by concierge, who was knowledgeable about locale and provided bus maps and colouring packs for the kids. Room good & clean, bathroom a little short on hot water in evening. didn't eat here(ridiculously expensive breakfast (like most others). Limited on-site parking at 24 a day.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Apr 2008

Grand old dame of a hotel but a...
Grand old dame of a hotel but a bit shabby and dated now days. Could do with a refurbish but the rooms are quirky and interesting. Stayed twice now and would return.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Apr 2008

This was good value for money since I...
This was good value for money since I only paid around 100 pounds per night for a single room. The location is excellent as it's very close to the tube (lancaster gate) and the staff were friendly and helpful.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Apr 2008

Room was great light and airy and very...
Room was great, light and airy and very big. I got the impression that this hotel was trying to build up its customer base - 116 a night in London is ecellent value. The hotel is 5 mins from Lancaster gate tube - which is 4 stops into central London - so this was extremely convenient. You are also right on Hyde park, so you get the views and the walks. I'd stay again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Apr 2008

Offered an upgrade with no extra charge which...
Offered an upgrade with no extra charge which was a real treat the only negative was that the shower had been disconnected and therefore only had the use of a bath. Everything else superb.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Apr 2008

I must have been upgraded to a suite...
I must have been upgraded to a suite which was lovely. When I checked in they said "single room" and my heart sank and I thought I'd end up in a cupboard size room somewhere but no I had a suite which was lovely. The room was massive, and was very soundproofed which was great as I was very tired and unwell during my stay. The staff were very attentitive and couldn't do enough for me.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Feb 2008

The attention from the staff was excellent and...
The attention from the staff was excellent, and they cannot be praised highly enough.<br />Several buses stop right outside the hotel, and three Tube stops are about 5 minutes away.<br />We never ate at the hotel, but once New Year's was over we upgraded to a junior suite for an extra 20 pounds a night. Both rooms were great.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Jan 2008

Customer service was very good I was allowed...
Customer service was very good, I was allowed to check into my room much earlier which made life much easier. Although the hotel was clean, it was that typical heavily-decorated old-fashioned English look which in my opinion, was in need of a little modernisation. My room was small and the double bed was small too (a normal divan) - would not have been large enough to share with a friend, only a partner!!! I did not eat at the hotel but I had some wine delivered by room service and the experience was a good one, not too pricey either. When in London, I always stay at a more modern hotel so I must say I am very spoilt, hence my somewhat neg view of this hotel... so I would not stay here out of choice if I could stay at my usual hotel. That said, it was a nice experience and location-wise i feel the room rate was OK.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Jan 2008

Nice rooms - problem with getting shower to...
Nice rooms - problem with getting shower to right temperature. <br />Food we had was ok but service somewhat slow and our requirements had to be explained simply.<br />Main problem was settling bill on departure - receptionist supposedly there to serve us was reluctant to serve us - she was clearly a trainee and took 10 minutes to produce a simple bill covering 3 rooms without any extras - senior receptionist had walked away supposedly to deal with another problem. This experience influences my comment that we would not return there or recommend it.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Oct 2007

The room was unbearably hot and the hotel...
The room was unbearably hot and the hotel has a cooling system rather than air conditioning on the upper floors due, I was told, to the age of the hotel. Housekeeping were quick to deliver fans but basically the room was very hot and, with the fans, very noisy too. Not much sleep before our day of sightseeing! Breakfast food quality was average to poor with much of the buffet looking tired and the cooked breakfast a little on the congealed side. Positives were the front of house staff who tried to keep us cool. The concierge was very good with excellent advice and on the lookout to actively help his guests. Overall, potential but needs a facelift / upgrade but the staff try very hard.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Aug 2007

Hotel off Bayswater Rd opposite Hyde Pk Pleasant...
Hotel off Bayswater Rd opposite Hyde Pk, Pleasant ambience & very spacious room. I only had breakfast which was v good.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Jul 2007

Superb Accomodations and decor were exceptional service excellent...
Superb! Accomodations and decor were exceptional, service excellent!! Highly recommended.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Jul 2007

There was a fee for internet service where...
There was a fee for internet service,where at the Pimlico Warwick Hotel, there was no fee. This is a luxurious hotel, so I was surprised with the rate we paid, that there was an additional fee for internet acess. We thought the rate could have been better. All of the staff were very friendly and attentive.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Jul 2007

Did not eat within the hotel resturant as...
Did not eat within the hotel resturant as I could not see anything on the menu that the kids would eat (aged 10 and 7). Beautiful hotel and top class room (with balcony overlooking Hyde Park). Very central for the array of attractions that we had booked with Kensington and Hyde Parks literally across the road.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Jun 2007

Would definitely recommend this friendly hotel - and...
Would definitely recommend this friendly hotel - and would definitely stay there again. Perfect position overlooking Hyde Park - especially enjoyed from our balcony - wish we could have stayed longer. We visited with another couple who often book through late bookings - they were very impressed with my find as they have had many disappointments. Looking forward to my next visit already!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Apr 2007

Guests need to be aware that although the...
Guests need to be aware that, although the address you are given is 90-92 Lancaster Gate, the entrance to the hotel is actually off of the Bayswater Road. To find it from Lancaster Gate, go along to the square about half-way along Lancaster Gate and go left to Bayswater Road. You can then see the hotel signpost! If you go along too far you'll find the old Thistle Lancaster Gate which is closed down and boarded up. Don't Panic! :)
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Mar 2007

friendly staff comfortable hotel it is now in...
friendly staff,comfortable hotel,it is now in the new congestion charge zone if you go by car as i did
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Feb 2007

The restaurant was understaffed when we went for...
The restaurant was understaffed when we went for breakfast. My husband ordered a full English breakfast, and when it hadn't appeared after more than 25 minutes we gave up waiting. Unfortunately there was no member of staff around to chase it up!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Jan 2007

Hotel reception was lovely very clean and well...
Hotel reception was lovely, very clean and well presented. Once we got to the room though I was very disappointed, the room was freezing cold, we tried the heater (a small thing fitted into the ceiling) and nothing happened. It was warmer in the corridor! I did speak to the receptionist on our departure and I was told that it was an old building and a few people had mentioned the lack of heat! Fair enough if it is an old building but I did not pay 95 for a freezing cold room, I would have been more comfortable sleeping in the corridor!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jan 2007

The hotel was in a ramshackled state there...
The hotel was in a ramshackled state, there was a crack in the window pane, the room was front facing the Bayswater road and was very noisy. The bath taps did not work and neither did the overhead shower, instead the only way of filling the bath up was through the tap shower attachment. The room was booked as a double however it was two single beds pushed together and the mattresses were very old and soft. We did complain about the bath but the staff could not fix it. We were offerred a different room but we were on a tight time schedule so couldn't move.<br />Overall a shabby, worn out hotel that is overpriced and misrepresents itself on the website.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Dec 2006