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Thistle Euston Reviews

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Overall Rating

3
Summary For All Guests
Customer Service Quality of Room Quality of Food
Cleanliness of Hotel Value for Money Family Friendly
68%
would stay again
Showing reviews by All Guests

All these reviews are written by real guests who booked through Hotels-London.co.uk or LateRooms.com

 Thistle Euston  out of 5 Customer Rating
Highly Recommended

The hotel is situated behind Euston Station and therefore not on a main road. It was nice and quiet. The recent upgrade is superb, and everything was spotless. I would really recommend this hotel to anyone wanting to stay in a nice quiet place in London.

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Reviewed by A Isaacs From Wrexham, Wales Who stayed in February 2012

 Thistle Euston  out of 5 Customer Rating
No teea or coffee in rooms for a 4 star this is very poor. can hear every noise from other rooms

Would not stay at a Thistle hotel again

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Reviewed by Lynda P From Bolton, England Who stayed in January 2012

 Thistle Euston  out of 5 Customer Rating

Very handy for euston. Great accomadation and breakfast.
Would request not to have a room adjacent to lift shaft next time, only heard it once in the night, but could be a nuisance if it was used a lot at busier times.
Well worth a visit.

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Customer Service Quality of Room Quality of Food
 
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Reviewed by C Danson From Preston, England Who stayed in January 2012

 Thistle Euston  out of 5 Customer Rating

The hotel has benefitted from a recent refurb, some work still appears ongoing but not to the detriment of the customer in my experience. The staff couldn't have been more helpful and everyone appeared happy which spreads to the customer. No hotel in London is cheap but considering the hotels location adjacent to Euston station the rate offerred via Laterooms is very reasonable. Also we were upgraded to a Premier room at no extra cost, never hurts to ask, so all in all on the stay I couldn't fault the hotel at all.

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Reviewed by Robert M From Sandbach, England Who stayed in January 2012

 Thistle Euston  out of 5 Customer Rating
Great location

My partner and I initially booked for one night but enjoyed our stay so much we booked an extra night. The hotel s currently undergoing a renovation and we were lucky enough to have a newly renovated room which was faultless. Breakfast was of a high standard and the staff were helpful and friendly. The location is excellent for sight seeing as you are two minutes from The tube and the unexpected bonus of free parking outside the hotel at weekends was a plus (from 1830hrs on Friday).

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Reviewed by S Bray From Port Talbot, England Who stayed in January 2012

 Thistle Euston  out of 5 Customer Rating
New Rooms - pity about the tepid shower

I got one of of the newly refurbished ground floor rooms - which are very smart and, in particular have a great built in shower. Unfortunately, both at 11pm and 7:00, this was tepid and therefore very uncomfortable. The first water which came out of the shower was brown. I got the feeling these rooms have been pressed into service before they are ready, as the room also had 4 electric radiators in it. I have stayed in the hotel before, in the older rooms - so I hope they get it right quickly.

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Reviewed by C Clark From England Who stayed in January 2012

 Thistle Euston  out of 5 Customer Rating
Excellent service and very obliging staff

No Comment Left

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Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Beverley Stubbs From Woodhall Spa, England Who stayed in December 2011

 Thistle Euston  out of 5 Customer Rating

Friendly staff , hotel was lovely and in a perfect location to get to everything in london

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Reviewed by L Holmes From Carshalton, England Who stayed in December 2011

 Thistle Euston  out of 5 Customer Rating
Booking problems

The room was booked using laterooms. On arrival there were problems over the payment, staff saying they had no record of it. Also stating that breakfast had not been booked. The room was next to the cleaners room and very noisy as staff were talking loudly. Cleaners knocked on the the door at 8am, why I don't know. There was a large gap under the door, again rendering the room noisy and surely a fire safety hazard.
When entering the dining room we were told again that breakfast had not been booked when it had making us feel embarrassed. We have stayed here before which is why we stayed again but this has not been a good experience this time.

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Reviewed by R Pritchard From Tamworth, England Who stayed in December 2011

 Thistle Euston  out of 5 Customer Rating
A great customer experience

Staff were all lovely and the hotel, complete with its ongoing refurbishment, was a delight.

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Reviewed by Peter Knott From England Who stayed in December 2011

WHAT DID THE BEST REVIEW SAY?

The hotel is situated behind Euston Station and therefore not on a main road. It was nice and quiet. The recent upgrade is superb, and everything was spotless. I would really recommend this hotel to anyone wanting to stay in a nice quiet place in London. Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly

Show More/Less 5 out of 5 Reviewed by A Isaacs
From Wrexham, Wales
Who stayed in February 2012

WHAT DID THE WORST REVIEW SAY?

Would not stay at a Thistle hotel again Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly

Show More/Less 1 out of 5Reviewed by Lynda P
From Lynda P
Who stayed in January 2012
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