This hotel wins on two crucial points - its staff and its location. You are within walking distance of Soho, Covent Garden, the museums, great shopping and excellent transport links. My room was huge (hint go for 6th and 7th floor rooms) the bed was confomfortable and I had everything I needed for a decent night's sleep. The staff are exceptional - friendly, efficient, helpful and full of energy. Yes, the lift broke down while I was there - but I needed the exercise and the staff offered to carry bags and help - and were very apologetic. To those of you who have moaned about this - get real! These things happen and hotel staff do their best to accommodate. In this hotel they go out of their way to look after you. BTW the bar is lovely the food looked great. I didn't eat there, but I wish I had!
Summary
Customer Service
Quality of Room
Quality of Food
Cleanliness of Hotel
Value for Money
Family Friendly