Checkin was smooth and uncomplicated. The room decor was fairly shabby (woodwork was bashed and scuffed, wallpaper was dirty etc) so the overall effect, despite being clean, was that the room had seen much better days.... such as in the advertised photo's; which, in my estimations, were taken at least 2-3 years ago if not longer.
There were no photo's of the bathroom. I could understand why because the bathroom was small and had a bath with brown stains and limescale build up.
Room service was prompt, even at 2am. The food was of a good standard and was still hot.
My biggest gripe came with checking out. The hotel cashier, after being repeatedly asked to clarify that the initial (Visa Debit) holding of funds (to cover the cost of our stay) had been cancelled once i'd settled our bill in full, eventually did so. Yet two days later this initial amount still appeared to be pending in my account and thus tied up funds which would otherwise be available. The hotel has eventually emailed confirmation that this has now been cancelled but only after nearly three hours of my own time being taken up to investigate paperwork and many phonecalls back and forth between my bank and the hotel. The result is that this pending payment will take a further 2-3 working days to release the funds in my bank and with little or no apology or offer of compensation of any kind from the hotel. Very annoying!
Reviewed by L Morgan
Reviewed by S Stivala