Quite simply an excellent 5 star hotel. This was the first time we had stayed. Ideal for a base for a city break if you want to come back to get away from it all. Thoroughly agree with another reviewer who called it an 'oasis of calm'.
The service is unobtrusive and efficient, from concierges to room service. A definite 5-star hotel - as a comparator, the standard of the hotel and service are easily an equal to the 'old' Savoy. Staff are excellent, friendly and can't do enough for you.
Can't comment on the restaurant as we didn't dine there (but it looked good and had good write ups on other sites) but the quality of the food in the American Bar is impressive - although more relaxed food like burgers etc, the quality and presentation is first class. On room service - we only had a cup of tea but this was fantastically well presented (silver teapots, starched linen, three different types of shortbread, etc). Sign of a 'proper' hotel, in my view. The American Bar is quirky and the ideal place to start an evening - knowledgeable and efficient staff who make you feel at home.
The townhouse arrangement means there are rooms in the main hotel and also in two annexed townhouses which overlook a cobbled courtyard - we stayed in the main hotel and the room (a standard queen room) was great. Perhaps if you are used to vast hotel rooms, you might find the rooms on the compact side but that is down to the age and style of the property - certainly no smaller than most other hotels in the UK. The room was well laid out and the decor was impeccably tasteful. Very comfortable bed, effective air-con and a super bathroom. Spotlessly clean.
Very well located - 2 mins walk from Green Park tube, 5 mins walk from St James's Park/ Buckingham Palace. Plenty of interesting walks around the area if you fancy seeing the sights or relaxing in Green Park or St James's. About 30 mins walk to Harrods. 5 Min taxi journey to London Victoria (Gatwick Express) and not much longer to Paddington (Heathrow Express). Located in a quiet backstreet, you aren't far from the main action in Picadilly or the Mall.
Would recommend this without hesitation.
Summary
Customer Service
Quality of Room
Quality of Food
Cleanliness of Hotel
Value for Money
Family Friendly