The Royal Horseguards Reviews

spotless hotel great rooms and great staff -...
spotless hotel, great rooms and great staff - if you choose this hotel you wont be dissapointed.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Sep 2009

We had a great stay at this hotel...
We had a great stay at this hotel, and would definitely recommend. The hotel was great value for money for central London, given its location at 5-star rating. London Eye, Big Ben, Houses of Parliament, Leicester Square, Picaldilly Circus and Regent/Oxford Street all walkable. Hotel itself was extremely clean and to a high standard. Staff were extremely helpful. A definite 5-star hotel without feeling too 'stuffy'.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Sep 2009

Excellent service and great restaurant ...
Excellent service and great restaurant.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Sep 2009

High quality hotel with London prices You don't...
High quality hotel with London prices You don't get into the Executive Lounge even if you have an Executive Room ?????
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Aug 2009

Didn't really use the hotel much but room...
Didn't really use the hotel much but room was good size, very clean and bed very comfortable.<br />Breakfast was good. Price was outrageous really but no more expensive than any of the other big hotels in Central London.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Aug 2009

The rooms are fantastic and the bathrooms pretty...
The rooms are fantastic and the bathrooms pretty amazing. The hotel looks from the outside exquisite and the inside is no different. Friendly staff and good bar. i have not tried the restaurant yet but since it is located by Embankment its hard not to go out.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Aug 2009

We stayed for one night - what a...
We stayed for one night - what a treat. We upgraded to a river view for an additional 10 which was probably the best 10 I've ever spent. We had a room directly opposite the Eye and the view at 11.00 pm looking downriver was just spectacular. The room itself was very comfortable with all mod cons - even a flat screen TV in the shower room so I didn't miss three overs of the Test Match whilst showering. The hotel review rating was 95% and that's why I booked it and I have to say it fully justfied that
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Aug 2009

As soon as we arrived at the hotel...
As soon as we arrived at the hotel we were swept off our feet by the doorman. Reception was a pleasure and most welcoming. Our room was most pleasing and of very high standard, the view not so good ! (Room 612) The staff were an absolute delight, nothing too much trouble and very friendly. Look forward to staying again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Aug 2009

Staff where brilliant everyone from the front desk...
Staff where brilliant, everyone from the front desk to the cleaners are so helpful and cheerful. Brilliant location within easy reach of all major sights. Rooms well appointed - TV in shower and Ipod room stero where brilliant.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Aug 2009

Having booked what we had understood to have...
Having booked what we had understood to have been an executive room with a river view, upon arrival, we were given an internal room with a brick wall view. After returning to the front desk we were offerd the choice of 2 alternate rooms with a river view, both first class, but not executive rooms.<br />The quality and level of attention from the staff was as good as we have ever seen, the service was excelant as was the food. Would certainly use again, subject to conformation of bedroom type and location, as executive rooms do not have a river view.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Aug 2009

Ein freundliches Hotel in perfekter Lage an der...
Ein freundliches Hotel in perfekter Lage an der Thamse. Im 7. Stock schaut man ber die Bume auf London Eye - traumhafter Blick.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Aug 2009

The hotel was a very convenient location for...
The hotel was a very convenient location for us and the staff very helpful. The first room we were given was very disappointing, we had booked an executive room but it had no daylight so felt very bleak - the window looked into the lift shaft. My husband went back to reception and managed to get us moved to a smaller room but a much better outlook. That was our only problem, everything else was as expected for a hotel of this standard. I would stay here again if I could specify the exact room type on booking.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Aug 2009

We had a fantastic evening in London celebrating...
We had a fantastic evening in London celebrating our anniversary and returning to The Royal Horseguards for the night made the whole thing very special. The staff were very friendly + welcoming and the room was beautiful. Breakfast in the morning was delicious and the staff made us feel very much at home.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Aug 2009

Stayed just one night Very clean smart room...
Stayed just one night. Very clean, smart room. Sadly no view but you cannot have everything! Excellent breakfast. Helpful staff. Quiet but central position. I would stay here again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Aug 2009

Room overlooking the London eye had a fantastic...
Room overlooking the London eye had a fantastic view in the evening , hotel was very clean and room was exactly as shown on the pictures
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Aug 2009

We have stayed at this hotel several times...
We have stayed at this hotel several times before and have always had a very enjoyable stay.This time the experience was even better as the hotel has undergone a very modern yet tasteful refurbishment.The staff were SO efficient and extremely eager to ensure our stay was nothing less than perfect.We'll keep going back, love it , love it, love it !
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Jul 2009

We stopped over here on our way back...
We stopped over here on our way back from Dubai and were very pleasantly surprised by the place. Tucked away just off Whitehall it's just far enough away not to hear the traffic. Check-in was painless, the staff were superb and friendly. the hotel was beautifully decorated and clean, and the rooms were immaculate and modern. The TV in the bathroom and the IPod docking station were really great touches as well as the automated do not disturb sign/clean my room buttons. Essentially this is a great place to stay if you are in London, it's very central (around the corner from Westminster and Trafalgar Square) It's even a very quiet and private place for the romantics!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Jul 2009

We only stayed one night but can recommed...
We only stayed one night but can recommed this hotel to people looking for a touch of luxury and high standards (not really suitable for families with young children).<br />Our room was 5* and there was even a TV in the shower. 10/10 !
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Jul 2009

Good re-furb ...
Good re-furb
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Jul 2009

Wonderful Staff so helpful friendly and polite They...
Wonderful. Staff so helpful, friendly and polite. They upgraded us even though we were on a very good deal (less than half price). Top class hotel with great facilities - loved watching TV in the bath! Great position for short walk after theatre and supper in St Martin'sLane.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Jul 2009

This is about the th time I have...
This is about the 4th time I have stayed at the Royal Horseguards and I was not disappointed, the staff are always extremely efficient and polite. I was complimentary upgraded to a king size room when I requested a river view room which was very spacious.<br />The only gripe I would have is that the room service menu hasn't changed for a while.<br />Other than that a wonderful stay and the perfect location for anyone on holiday for theatreland and major attractions.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Jul 2009

very nice hotel bit expensive but all the...
very nice hotel bit expensive but all the hotels in london tend to be pricey
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Jul 2009

Excellent hotel in central london have stayed here...
Excellent hotel in central london, have stayed here before but it has had a facelift to make it even nicer.<br />Wonderful room and great meal in the evening in the restaurant.<br />5 star luxury.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Jul 2009

A very relaxing night room was very high...
A very relaxing night, room was very high standard, large comfortable bed. Extremely well appointed bathroom. The only, tiny tiny issue was not being able to open the window, but I understand the safety issue of not accessing the balcony! I would love to stay again
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Jul 2009

From start to finish the hotels customer service...
From start to finish the hotels customer service team were welcoming and fantastic to making my stay one to remember. The room was fantastic and the facilities availble were very modern.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Jul 2009

I took my husband here to celebrate his...
I took my husband here to celebrate his 30th birthday, the hotel was great with excellent service. The room was spacious with all of the extra's you would expect from a high end hotel, far better than equivalent hotels I have previously stayed in. It was an excellent location, with the embankment tube just a couple of minutes walk away, it was also close to the london eye, trafalger square and the houses of parliament.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Jul 2009

Thoroughly enjoyed stayin gin such a lovely hotel...
Thoroughly enjoyed stayin gin such a lovely hotel that was ideally situated for a central location in London and so close to the river and a wide array of restaurants, theatres and attractions. Very helpful and friendly staff with a lovely atmosphere in the hotel. The rooms were spacious and very clean with all facilities catered for in the room. Breakfast was excellent and it was a bright sunny room that with good wether looked on a terrace that could be used. Woudl highly recommend this hotel and hope to saty again in the near future.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Jul 2009

On arriving at the Hotel we were offered...
On arriving at the Hotel we were offered an upgrade to a Royal Executive room for an extra 30 per night. The room was stunning with views across Horse Guards and Trafalgar Square. The room included an iPod docking station, King Size bed and large bathroom. The staff were very friendly and helpful. I would definitely stay here again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Jul 2009

Although we were satisfied with the room in...
Although we were satisfied with the room in the hotel, we would seriously question the advertised room rate. We chose this one because it was supposed to be a 400 room and obviously with a 'late booking' we were looking for something 'extra special' at a very good price. We had a choice of several other hotels for the price we paid but decided on this one as we thought it was going to be even better. We had been told by friends of ours (who had stayed there earlier in the year) how wonderful the room was but when we checked in we were given a room on the top floor overlooking the roof tops of the surrounding buildings. We do appreciate that not everyone can stay in the best rooms with the views but did expect something a little better for the advertised 'original' rate.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Jul 2009

Super hotel excellent position near Trafalgar Sq St...
Super hotel ,excellent position near Trafalgar Sq, St James Park and key London attractions. Only stayed for one night but was very impressed by the friendly and helpful staff. The accommodation and public rooms are excellently maintained, the only niggle was having a room facing inwards and proximate to the extractor fans, were we staying for any length of time it would have been irksome. Would thoroughly recommend Royal Horse Guards and will use again for business & liesure
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Jun 2009

Since my last stay this hotel has undergone...
Since my last stay ,this hotel has undergone a major refit and impressive it is. Beautiful furnishings and air con that works! nice touches such as a complimentary service tray that inlcudes free items to take. Elemis shampoos and shower items and heated floor in bathroom with a TV built in over bath.<br />The staff were all professional, friendly and efficient and investment in their customer service training certainly showed.<br />We had breakfast included which offered a good selection and choice.<br />Will definitely stay here again <br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jun 2009

We had a wonderful stay at the Royal...
We had a wonderful stay at the Royal Horseguards Hotel. I was a little worried that getting such a good bargain was going to mean a room overlooking the bins but we had a great room on the 7th floor. No river view but a view over the roofs of the nearby buildings - not too bad! The room itself was amazing and spotless. I wish i could hire their cleaner to come and clean my house - it was incredible how clean it was. Everything you can imagine is in the room - plasma tv, ipod docking station and a tv in the bathroom which is great (for those looking for the speakers to this it is all linked in to the surround sound for the main tv - instructions explain everything). And they have thought of everything to make your stay really enjoyable. The staff were friendly, taxi's ordered when requested, luggage looked after when needed. Cannot praise the hotel enough and I will certainly be booking up to stay there again next year.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Jun 2009

I stay in a lot of and star...
I stay in a lot of 4 and 5 star hotels in central London and this was the very best I've stayed in for years. The room was excellent, staff efficient and friendly, lovely view over the London Eye and all the facilities to a very high standard. I must say that for me to say this is amazing as I am exceptionally fussy about hotels having worked in the hospitality industry in the past.<br />I would definitely recommend this hotel.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Jun 2009

Really smart room - lovely bathroom A Lovely...
Really smart room - lovely bathroom. A Lovely hotel. But not great if you want to drive. No parking
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 May 2009

A fine discreet hotel Well located with excellent...
A fine discreet hotel. Well located with excellent service. A pleasure to stay there.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 May 2009

Lovely hotel in a fab location We were...
Lovely hotel in a fab location. We were sorry to go home.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 May 2009

A very pleasant stay The staff were very...
A very pleasant stay. The staff were very friendly and always accomodating. The room was excellent and even came with a flat screen TV in the bathroom, heated floor, towel rail and an anti steam mirror and the final touch - and an IPOD docking station in the room.<br />I wold definitely stay again and recommend to anyone.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 May 2009

Location was excellent We came from Waterloo station...
Location was excellent. We came from Waterloo station, so quick walks across bridge or one tube stop to embankment. We walked to Convent Garden from hotel and walked and tube'd from Convent Garden in the evening. Very easy. Hotel was super. Wife very impressed with my choice. Room excellent, loved TV in bath! Very clean, staff helpful, and breakfast in morning was very good. We had a good deal for this hotel and would definitely stay in this hotel again. Thanks to the hotel and Late Rooms.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Apr 2009

Our bedroom was overlooking the Thames and the...
Our bedroom was overlooking the Thames and the Eye what more could one ask for
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Apr 2009

wonderful hotel excellent service great location only bad...
wonderful hotel. excellent service. great location. only bad point was breakfast - mediocre at best.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Mar 2009

I recently stayed at this hotel for the...
I recently stayed at this hotel for the second time in a few months and again had a very good experience at a fantastic bargin price.. Somewhat reluctant to make a good feedback as if too many others decide to book in here there may be no rooms avilable for us next time but will have to run that risk. Excellent hotel with really well furnished and decorated rooms and everything you could need at hand. Attentive and helpful staff too. Handy for Waterloo and Covent Garden area, near the river and close to a tube too. A hidden gem.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Mar 2009

first time at this hotel despite checking in...
first time at this hotel. despite checking in quite early was disappointed not to get river view, but was offered upgrade as compensation. room had view over tiny courtyard with windows within a few metres, room itself was nice, very clean and large for a london hotel. all staff very polite and attentive without being too intrusive, ate in bar in evening, good food, and excellent if pricey breakfast in restaurant. would visit again
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Mar 2009

A fantastic hotel Nothing was too much trouble...
A fantastic hotel. Nothing was too much trouble for the very friendly staff. The room was beautifully furnished with lots of extra touches which made it really special.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Mar 2009

Accommodation was excellent though disappointed that even though...
Accommodation was excellent, though disappointed that even though the booking had been made in mid January with a request for a river view we were given a room without a river view.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Mar 2009

A central hotel with easy access to major...
A central hotel with easy access to major sites and theatre land and with very high standards. Suitable for short breaks or business. Rooms onto river are great. Generally everything was perfect if not a little expensive by North of London standards.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Mar 2009

A great experience sadly i did not spend...
A great experience, sadly i did not spend enough time in the accommodation. Well laid out and thought through, a classic piece of London's heritage!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Mar 2009

In London for night for the Theatre Hotel...
In London for 1 night for the Theatre. Hotel is in a good location just off Whitehall overlooking the Thames and within walking distance of Trafalgar Square, West End and Theatreland. Our 6th floor room was very clean and had a TV in the bathroom, ipod dock, laptop connection to the main LCD screen, hairdryer, ironing board and iron as well as aircon, a safe and mini bar. Breakfast delivered to the room was excellent and late night drinks and nachos from the bar were good and almost reasonably priced (for Central London). We like staying at the Howard for our occasional slice of luxury but the Royal Horseguards is just as good and we will definitely return.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Feb 2009

Fantastic Hotel Room excellent food excellent and customer...
Fantastic Hotel. Room excellent, food excellent and customer service excellent.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Feb 2009

Excellent hotel and location brilliant for west end...
Excellent hotel and location brilliant for west end etc
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Feb 2009

A first class hotel in a great position...
A first class hotel in a great position for the theatre. Thoroughly recommend anyone to stay here you will not be disappointed
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Feb 2009

we stayed on Valentines night and thought this...
we stayed on Valentines night and thought this was a lovely hotel for a romantic getaway, the location is great for sight seeing with the London Eye just across the river, a tube station and a pedestrian bridge just a minutes walk away, i would highly recommend this hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Feb 2009

The Royal Horse Guards Hotel is excellent clean...
The Royal Horse Guards Hotel is excellent, clean and convenient, first class rooms and friendly and helpful staff. I would unhesitatingly recommend it and we look forward to our next visit.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Feb 2009

Loved this hotel First visit since refurb and...
Loved this hotel. First visit since refurb and very impressed. Only dissapointed that we had no view from our room (101) and I mean no view just frosted glass. On my previous 2 visits had lovely views over the Thames. Staff friendly and helpful. Service and food excellent. Stayed in many London hotels but this is one of my favorites.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Feb 2009

What a beautiful Hotel best location with st...
What a beautiful Hotel, best location with 1st Class standards. Best value for money!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Feb 2009

A beautiful hotel with very gracious staff They...
A beautiful hotel with very gracious staff. They were not snobby about us gettting such a great price, they treated us in the same way as they treated their regular guests (paying twice as much!)
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Feb 2009

Lovely quiet room Staff extremely helpful and polite...
Lovely quiet room. Staff extremely helpful and polite. Breakfast was excellent and the location brilliant. Will definitely return!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Feb 2009

The hotel is very elegant and the rooms...
The hotel is very elegant, and the rooms have been refurbished to a very high standard. Although it's a large hotel, our room still had a personal feel to it, and not as if it was one of a hundred clones all decorated exactly the same. <br />We did not ask for a room with a view, but imagine one facing onto the Thames would have been really lovely. <br />Despite our poor view onto a side street with some minor construction works below, the room we stayed in was beautiful and luxurious, and we thoroughly enjoyed our stay.<br />My only criticism: The waitress serving on the ground floor seating/foyer/bar area may possibly have been new as she was nervous, but was a little disappointed when we were served our drinks in 'sticky' glasses.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Jan 2009

Received a very welcome complimentary upgrade on arrival...
Received a very welcome complimentary upgrade on arrival to an executive room, TV in the bathroom! <br />Lovely room with nice little touches such as ground coffee & cafetiere, slippers, Elemis products.<br />Rain shower head as well as normal head in bathroom, although couldn`t use it as it sprayed everywhere.<br />Had no water Sunday morning for about half an hour, only one of us had managed to shower at that point. No hot or cold.<br />Excellent position, would stay again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Jan 2009

Great - thanks ...
Great - thanks!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Jan 2009

Well what can I say about this hotel...
Well what can I say about this hotel other that it is great. Location can not be faulted, staff are excellent, rooms are incredible, especially when you can watch the footie from your bath. This is a 5 star hotel at a 4 star price. If you stay at the Royal Horseguards you will not be disappointed. We shall be staying again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Jan 2009

the hotel is the best i have ever...
the hotel is the best i have ever stayed in really posh impress your partner like i did you wont be disapointed A1
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Jan 2009

Very good value through laterooms compared to the...
Very good value through laterooms compared to the normal price, breakfast was excellent and the staff perfect given the quality of the hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Jan 2009

A beautiful hotel with a great view of...
A beautiful hotel with a great view of the London Eye. All the staff were very attentive to detail. We had planned to eat dinner at the hotel but since we were casually dressed were told that we needed smart casual to dine. So after eating at a local pub we stopped in for an after dinner drink to see other couples very casually dressed being seated. No hard feelings but the hotel lost our money for that meal.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Jan 2009

Very good quality accomodation amp nice rooms Some...
Very good quality accomodation & nice rooms. Some building work ongoing resulting in no water for 12 hours which they did not advise at the time of booking.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Jan 2009

Fantastic hotel and service Beautiful rooms even with...
Fantastic hotel and service. Beautiful rooms even with a TV in the bath.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Jan 2009

We went to London for a weekend break...
We went to London for a weekend break and found the hotel is very clean and modern with excellent room facilities. We upgraded to an Executive Double Room upon arrival and was very pleased with it. The hotel is in an Excellent location we had no problems walking to all the West End theatres / Oxford Street / Covent Garden as well as many of the London Tourist attractions. All staff are as helpful as possible.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Jan 2009

Incredibly convienently situated just off whitehall Excellent room...
Incredibly convienently situated just off whitehall. Excellent room and service
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Jan 2009

The service was excellent and the staff extremely...
The service was excellent and the staff extremely friendly and helpful. Felt very welcome from the moment we walked in. Would certainly recommend this hotel - good value for money!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Jan 2009

Thoroughly enjoyed our stay wonderful location for shopping...
Thoroughly enjoyed our stay, wonderful location for shopping, sight seeing & theatres.<br />Staff very professional, the hotel is well run.<br />Excellent value for money especially at the w'end when b'fast is included.<br />Worth paying for deluxe room, marvelous views and very well appointed throughout.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Jan 2009

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Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Jan 2009

nicely tucked away hotel in a very quite...
nicely tucked away hotel in a very quite location, but only 2 mins from Trafalgar Sq and the Embankment. Shame we didn't get a room with a view, but that's life. The hotle's facilities were limited as it's quite small, but it was perfect for our one night stay. The reception area etc was of a high quality. Proffesional and curteous staff. The breakfast in bed was great, as we were not limited on choice, and it was presented impecably well. Loved the TV over the bath, and shower was good. Ipod dock was brilliant, and glad i noticed the hotel had one before leaving home. Shame bed was only a double, but very comfy none the less.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Jan 2009

The standard of customer service was excellent staff...
The standard of customer service was excellent, staff training shows with even the cleaners saying good evening to guests, service and guest satisfaction appeared to be parramount.<br />Thank you for an enjoyable stay with a beutifully refurbished room.<br />Mr C R Gray
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Jan 2009

Customer service was tremendous and all the staff...
Customer service was tremendous and all the staff were extremely helpful and friendly in every respect. We found the hotel to be extremely clean and beautifully presented. We paid a small upgrade fee to move to a south facing room which had a fantastic view over the river Thames. There were a few minor problems with the technology within the room where the IPOD dock, sound system and TV system didn't work properly. We asked if someone could look at it and the hotel staff responded immediately but found there was a problem with the system that was beyond their knowledge to repair and would require the equipment installer to repair it. The system was only recently installed and we understand the problems that come with new systems like this. Unfortunately it was unable to be sorted out before we left but appreciate the efforts of the staff to rectify the problem. We rated the value for money as very good (especially for this location in London) but note that we had a special deal rate in January (middle of winter). Breakfast was included in our tariff and was most enjoyable. Once again the service staff were very helpful and friendly. Our only real complaint was the room service on Sunday was started in the morning but was still being completed at 6:20pm which we found a little inconvenient for our circumstances. The room supplies of plunger coffee, milk & biscuits was not replenished and the front desk staff were unable to find more. We were given a 50% discount of our upgrade fee for the problems with the service. After writing this it sounds like a few to many complaints but must emphasize we thoroughly enjoyed our stay at this magnificent hotel, will stay here again if the opportunity arises and would highly recommend it.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Jan 2009

Plus Points This hotel has a great location...
Plus Points: This hotel has a great location just off Whitehall and is an easy walk to lots of central London attractions. The hotel has an opulent ambience and the staff are exceptionally nice and helpful. I was served real Assam leaf tea at breakfast - top marks for this; other hotels please copy!<br />Minus Points: On our stay in December there was some music noise until quite late presumably coming from function rooms below despite our room being on the seventh floor! Our room, alledgedly an upgrade, had virtually no hanging space for clothes as the closet also housed the minibar and safe - not good enough for a 4/5 star hotel, especially if you intend staying more than a couple of nights!<br />Overall a very nice place to stay in central London.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jan 2009

Upon arriving there were three or four people...
Upon arriving there were three or four people behind the check in desk and it took a few minutes before anybody welcomed us and checked us in. This was my only complaint. We were given a comp;imentry upgrade and were really impressed with our room, although we looked over the road there was no noise at all. The hotel interior was also very quiet, no doors banging or hearing anything from neighbouring rooms.<br />Breakfast was fairly standard, nothing great but as it was included in the room rate of 140 for two I had no issue with the fact that it was a buffett, it was hot and tasted fine.<br />All in all I will seek this small chain of hotels out again and use them through laterooms.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jan 2009

The room was very nice Staff were typically...
The room was very nice. Staff were typically snooty as was to be expected in a West End hotel. We were woken up (as was the rest of the hotel) at 4.30 am by drunks playing loud music on our floor. We complained twice and after about half an hour, a member of staff was sent to remonstrate and the music stopped. If I had wanted the stag weekend experience, I would have booked Travelodge. Perhaps vet groups of travellers more closely?
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jan 2009

Fabulous accommodation good sized room - loved the...
Fabulous accommodation, good sized room - loved the heated floor in the bathroom and the tv in the shower. Bed was very comfortable and big! Staff were very helpful even though the reception was being moved - very courteous and polite, nothing was to much trouble. Breakfast was excellent - good choice of food available, fruit was fresh, waiting staff attentive.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jan 2009

probably the best hotel we've stayed in in...
probably the best hotel we've stayed in in London-would definitely stay there again. Excellent value, excellent location.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Dec 2008

Very pleased with the Hotel Service was consistently...
Very pleased with the Hotel. Service was consistently very good and the room was very well appointed, although as with all London Hotels not massive, but plenty big enough.<br />Very good Bathroom with excellent shower. Plug in for IPOD into the rooms speakers was a nice touch.<br />Didn't eat in the Restaurant, but breakfast the following day was very good.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Dec 2008

st day breakfast service was very poor asked...
1st day breakfast service was very poor asked for tea and toast finished breakfast by the time tea and toast turned up. better next day. Lights by bed blew so we reported this no one came to change the bulbs which is not good for a hotel with 4*
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Dec 2008

we were delighted with the royal horseguards We...
we were delighted with the royal horseguards. We had not stayed there fora few years and it has been completely redecorated - it was very well done. They kindly upgraded our room to a splendid large room which was very quiet and comfortable with lots of technology to please the kid in us. Breakfast was civilised and delicious. The location is ideal - walking distance of all the sights but peaceful on a Friday night. If you can get a good deal don't hesitate - book it.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Dec 2008

Fantastic loaction the room was clean spacious and...
Fantastic loaction, the room was clean, spacious and decorated to a very high standard. The staff were friendly and helpful. The breakfast buffet was very nice also and included in the price of our Executive double room.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Dec 2008

The best hotel i have ever stayed in...
The best hotel i have ever stayed in,from the greeting on arrival to the goodbye, it was a wonderful stay,perfect location,out of this world room,and a breakfast to die for,thank you.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Dec 2008

First time we had used this hotel since...
First time we had used this hotel since its recent refurbishment and it was excellent - large rooms with absolutely everything you could wish for - only thing we did not get was a view but we could live with that. Staff excellent and breakfast very good. We will be going back soon.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Dec 2008

Good customer experience V Good response when I...
Good customer experience. V Good response when I rang to investigate a phone charger that I had left in room. V High standard all round!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Dec 2008

Faultless ...
Faultless...
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Dec 2008

The breakfast was not very good for the...
The breakfast was not very good for the price, the toast we were given was only done on one side and the plates were not cleared away once we had finished.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Dec 2008

I had requested to have a twin adjoining...
I had requested to have a twin adjoining to our room and when we got the rooms they were both doubles, they did change the room but it was on another floor. I did feel that the 20 fee for a river view was a little expensive as there were trees blocking some of the view and if it had been summer it would have been even less.<br />I do stay here regularly on business and felt that the standards are higher in the week as the breakfast was not very enjoyable. I do like this hotel as it is in a great location and the rooms are beautiful and well equipped.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Dec 2008

Very impressed Really excellent hotel in prime location...
Very impressed. Really excellent hotel in prime location and rooms were of a very high standard. Lots of little personal touches and honestly cannot fault it. Will definitely stay here again!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Dec 2008

We spent one night at the Royal Horseguards...
We spent one night at the Royal Horseguards during a weekend shopping trip to London and got an excellent deal on laterooms (compared with other hotels in london - 140 b&b was by far the best rate for this class of hotel in its location). The hotel says it is only a 4* but we havn't stayed in 5* hotels that were this good! Great service from concierge & rest of staff, huge room, huge bed as shown in pictures, immaculate bathroom with tv at the end of the bath! delicious buffet breakfast and & great location too, only a few minutes walk from Trafalgar Sq. Have already recommended the hotel to friends and family and we are looking forward to going back in the new year
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Dec 2008

large rooms silence beautiful place very central you...
large rooms, silence,beautiful place,very central...you can visit many places on foot.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Dec 2008

Customer service was let down in two areas...
Customer service was let down in two areas, the inital contact and check in was interrupted by a phone call and secondly we had to wait for a seat at breakfast for about 10-15 minutes. During this waiting time we could have been served coffee etc. Otherwise everything was good.<br />Room was very good indeed - much better than our expectations. It could do with coffee making facilities - but I'm struggling to find fault otherwise.<br />Breakfast was unexpected - our room rate hadnt included it but it was provided as a freebe. Which was nice.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Dec 2008

This hotel was fab in every way location...
This hotel was fab in every way, location was great, staff were friendly and rooms were wonderful, buffet style breakfast was fresh and filling. Would highly recommend.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Dec 2008

My wife and I had a fantastic stay...
My wife and I had a fantastic stay at the hotel. We had booked an Executive Double but were upgraded on arrival to a King Size room which was lovely. We were the first people to stay in that room since it had been refurbished and we were more than impressed with the decor and the television in the bathroom!<br />The hotel staff were all very friendly and accommodating, especially as we had to leave our bag there for a few hours after we checked out the following day. We were also able to check in early which was a great help as we had a show booked for 2.30pm.<br />We had breakfast the following morning which we thoroughly enjoyed and there was plenty of it!<br />All in all, we would definitely recommend it to friends and family and hopefully will return ourselves one day.<br /><br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Dec 2008

Excellent location within easy reach of all the...
Excellent location within easy reach of all the major attractions.<br />Price reasonable for the area and standard of hotel.<br />Would stay here again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Dec 2008

This is a wonderful hotel pure indulgent pleasure...
This is a wonderful hotel pure indulgent pleasure. Staff very helpful and friendly, rooms beautiful, food delicious. Great central position. Don't forget to ask where the wonderful marble staircase is as you can easily miss it. Can;t wait to visit again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Nov 2008

We ate in the hotel restaurant on our...
We ate in the hotel restaurant on our first night the starter meal was ok, however we sent the main meal back twice due to it being cold and not cooked correctly.<br />Staff were very good and took the cost of the meal off our bill.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Nov 2008

great ...
great
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Nov 2008

Excellent hotel Fantastic rooms Great location ...
Excellent hotel. Fantastic rooms. Great location.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Nov 2008

Great location given newly done up room nice...
Great location, given newly done up room, nice mix of old and new, oil painting over the bed and TV above the bath, a real treat
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Nov 2008

The room was completely newly renovated and had...
The room was completely newly renovated and had not been used after renovation. Everything was perfect. We had breakfast at a nearby location in the park behind the Horseguards in the direction of the Buckingham palace, and that was also perfect
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Nov 2008

River view room was delightful ...
River view room was delightful.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Nov 2008

The only slight problem was we didn't get...
The only slight problem was we didn't get a twin room as requested but a king size very nice room instead so we coped. The hotel and services was lovely.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Nov 2008

Very pleasant hotel and staff lt br gt...
Very pleasant hotel and staff.<br />Worth paying that bit extra for an exec room. But dont expect it to be massive... like all hotel rooms in London, they aren't that spacious, but are very pleasant. Obviously designed by a man, no mirror by the plug sockets...just a big tv screen!!! :-)<br />Great place to stay... would definately visit again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Oct 2008

Breakfast is self service from a buffet and...
Breakfast is self service from a buffet and as always the fried eggs were case hardened. They could and should do better.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Oct 2008

Excellent location for theatre visits marvellous hotel with...
Excellent location for theatre visits, marvellous hotel with a lovely room will stay again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Sep 2008

We chose this hotel specifically because we were...
We chose this hotel specifically because we were hosting a dinner at the adjacent National Liberal Club. Initially, the price quoted had been way too high, but by the day of the event it had gone down to 140 for a superior room, so we booked. On arrival, there was some delay to checking in because of the lateness of our booking, but we were given a complimentary upgrade to an absolutely gorgeous room. Very large, with absolutely every mod con and luxury you could wish for. The bathroom was fabulous - a proper, separate shower cubicle (so rare!) and even a flat screen tv built into the wall at the end of the bath. Amazing value for a very nice hotel in a superb location.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Sep 2008

The hotel is currently undergoing a major refurbishment...
The hotel is currently undergoing a major refurbishment. We booked a standard double room. At check in we were offered a choice of upgrades: a refurbished room without a view; a refurbished room with a view across the Thames; a non refurbished room with a view over the Thames; at various different costs. The staff were happy to show us the different rooms before we decided. We went for the unrefurbished with a view as this had the best view. My point in this is that the hotel website only shows pictures of the refurbished rooms and it appears that you are automatically booked into an unrefurbished room then offered an upgrade at extra cost. To be honest the room was rather 'tired' especially compared to the refurbished rooms, but was still more than adequate, was comfortable and suited our purposes. The staff were very friendly and helpful. The hotel is ideally situated for sightseeing, just about everything is within walking distance.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Sep 2008

The first room that was allocated to us...
The first room that was allocated to us was on the 8th floor and was badly in need of refurbishment. Window was far too high up and no daylight was i n this room due to curtains being drawn all the time and nobody could reach to undraw them. I complained to the Manager about the bed being too hard and he moved us to a room on the 2nd floor which had been refurbished. this was somewhat value for money. I thought the prices were far too high for the quality of the first room and wouldn't recommend but as we were moved to the 2nd floor this was acceptable. My husband and I have stayed in many hotels over the world and this was by far the least value for money. The only thing that I would stay here again for is its location. The food was very good although it wasn't in an abundance.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Sep 2008

Lovely hotel in a great location within easy...
Lovely hotel in a great location, within easy walking distance of Trafalgar Square, Leicester Square and Embankment. Great staff service, nice clean and comfortable rooms and fantastic breakfasts! Would definitely recommend the hotel to friends and family and wouldn't hesitate in staying here again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Sep 2008

the hotel itself was lovely but we felt...
the hotel itself was lovely but we felt like we had a below par room maybe due to late booking. it was tiny and so dark we had to have the lights on. ensuite needed a refurb
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Sep 2008

The hotel was in an excellent locaition as...
The hotel was in an excellent locaition as one of our party did not wish to use the underground so we were able to walk wherever we wished to go. THe choice of breakfast was excellent as was the service provided. I was rather surprised our rooms were not available when we arrived but the complementary drinks after our long journey were much appreciated. The hairdryer in our room was broken and was not discovered when the room was checked prior to our arrival. I would stay at this hotel again although one of my party felt the hotel was more like a gentlemans' club than a family hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Aug 2008

Great location fortourist attractions friendly staff good cooked...
Great location fortourist attractions, friendly staff, good cooked breakfast, bedroom was a little tired and in need of refurbishment, particularly headboard which was heavily stained
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Aug 2008

Unfortunately awoken by the sound of drilling in...
Unfortunately awoken by the sound of drilling in the hotel. Hotel is going through refurbishment, but not told this on check-in. Despite two requests to reception to get the drilling stopped, reception claimed that no drilling was taking place on our floor (eighth) and couldn't be from refurbishment work on the fifth floor. Spoke to manager on check-out to register my complaint, reduction was offered on the bill.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Aug 2008

Great location big room and a wonderful view...
Great location, big room and a wonderful view of the river at night. Excellent reception desk and concierge staff at the hotel (exceedingly helpfully with a number of requests) whom were unfortunately let down by the staff in the breakfast area (I only had breakfast so cant comment about dinner service). I had to ask a number of times to have my tea refilled (why not just give me a small pot?), the toast came piled on a plate (no toast rack) so it was pretty soggy, the cooked breakfast was buffet style so everything was completely overcooked (including the eggs). When my girlfriend asked for poached eggs they took forever to arrive and when they did one of them was dangerously undercooked (white was very runny). For the quality of the hotel i felt the breakfast was very disappointing indeed (especially considering the price) so In short excellent stay and would definitely go back but I would save my money and get a far cheaper and far superior breakfast elsewhere.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Aug 2008

A very good hotel well placed for Westminster...
A very good hotel well placed for Westminster. Very well appointed rooms with very good staff.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Aug 2008

My second stay here and despite problems with...
My second stay here and despite problems with the initial room allocation (lovely room, but who wants a view of a brick wall and need the lights on in the day?) so I was allocated a smaller room (118), which was really nice, refurbished and had a view of the river. The best thing about this hotel, after the location, was the staff who were extremely helpful and attentive, especially in the restaurant and when assisting to get taxis.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Aug 2008

We must have stayed in the darkest hotel...
We must have stayed in the darkest hotel room every designed. We did not know if it was day or night. Staff were friendly enough. Only stayed one night for a theatre trip but wouldn't choose this hotel again. If we had been provided with a different room our views may have been different, however we won't take that risk!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Aug 2008

We had a lovely room overlooking the Thames...
We had a lovely room overlooking the Thames and the London Eye, look to your left and there's the rest of London - it was really beautiful view. The staff were very attentive but not imposing, The quality of the hotel is exactly as it should be. We only ate breakfast in the hotel, which was a little disappointing compared to the quality the hotel offers everywhere else.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Aug 2008

This hotel greatly exceeded our expectations in every...
This hotel greatly exceeded our expectations in every area. Would always use this hotel now when staying in London.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Jul 2008

Was offered a room upgrade to a new...
Was offered a room upgrade to a new refurbished room. I think this is quite normal but I asked to see the upgraded room first, which they we glad to show me. I stayed here last year and this room was definitely a refurbished room. Nothing at all wrong with the other one but the new one had plasma tv in the room and bathroom, king size bed, and just felt much nicer than the older style rooms. The location of the hotel is great. Its very peaceful yet within 5 minutes walk, you can be at Trafalgar Square, Big Ben or the London Eye. 5 more minutes and youre in Leicester Square. Would highly recommend.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Jul 2008

Not aware there were building works going on...
Not aware there were building works going on - our room was on the same side as the works and noise started at around 8am. Room was fine however had to ask for shower mat. Had to wait for room to be ready even though I had rung and spoke to hotel about being able to get in early. Concerige guys were brillant.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Jul 2008

Before arriving at the Hotel I rang to...
Before arriving at the Hotel I rang to speak to Guest Relations to advise that my 2 night stay in London at the Horseguards was revolving around my Proposal in Marriage to my girlfriend and ask if I could also arrange Champagne and Strawberries to be in the room after returning to the Hotel on the 2nd day after the big event! From the moment we arrived all staff were very attentative, we had a fantastic room on the 8th floor over-looking the Thames and the Guest Relations Manager even held a table on their outside patio for the Champagne ready to bring it up to the bedroom before we arrived if the weather turned for the worst! Reception staff congratulated us both on the day and the Operations Manager also came out to meet us. We were made to feel really special. <br />I wanted the stay to be memorable due to the occasion and it was fantastic. <br />Thank You!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Jul 2008

Great location close beautifully decorated courteous staff and...
Great location close,beautifully decorated, courteous staff and great food.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Jul 2008

this hotel is ideally situated if you are...
this hotel is ideally situated if you are in london to sight see. within walking distance of many tourist hot spots, big ben trafalgar square london eye houses of paliament covent garden west end etc. very clean friendly staff we opted to pay extra for river view well worth it. stayed room only and didnt eat in hotel (opted for 2.99 breakfast in weatherspoons 5 mins away rather than 18 each for hotel breakfast!) over all very happy with stay.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Jul 2008

Enjoyed this hotel Booked a superior room but...
Enjoyed this hotel. Booked a superior room but ugraded on arrival to executive suite for extra 40 punds. Room was fabulous - wife liked the tele in the bathroom wall (now gotta get one for home????). Good location - 2 mins walk from tube. Trafalgar square, 10 mins Leicester square. Really good value would go again
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Jul 2008

The welcome at reception was very formal to...
The welcome at reception was very formal to the point of being stuffy, with no attempt at understanding the customer as a human being. Every guest, including ourselves, was asked immediately if they wanted to "upgrade" their room, in a manner as if we were being looked down on for having chosen that particular category of accommodation. For a double room, there was only one dressing gown. The springs sticking out of the mattress made it difficult to believe that this was such a highly rated hotel. The renovation work being done on the facade just next to our room was unbearably noisy, in spite of the double glazing. No mention of this work was made at any moment, either at the time of booking or during our stay. Having booked quite a while in advance and requested specifically a room with a river view, we were both surprised and disappointed not to have one, and no mention was made of this on our arrival, or at any moment following our initial booking. At least there was a box of chocolates as a welcome on arrival.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Jul 2008

well located have used this hotel for yrs...
well located ,have used this hotel for 30 yrs ,quality of breakfasts have declined in recent years,some rooms now starting to look well used! and my room was near building works in the hotel so was effected by noise
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Jul 2008

Very thoughtful welcome responded positively to our advance...
Very thoughtful welcome, responded positively to our advance request about the rooms, and when they discovered my daughter was celebrating her 18th, they sent a card and some strawberries to her room.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Jul 2008

Simply Faultless ...
Simply Faultless
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Jul 2008

This is the second time I've stayed in...
This is the second time I've stayed in this hotel and I like it because it is very convenient for Westminster and the places I was going to. It is undergoing a refurbishment and so part of the hotel is rather old fashioned and the rest has been upgraded. The rooms are a good size and generally well equipped. This time I ate in the resturant and the service was first class and the food extremely good, not cheap but definitely worth it and I would eat there again. I didn't have breakfast so can't comment on this but if it is the same quality as dinner then I'm sure it would be good. My only two complaints are firstly that there is a short flight of steps between reception and the lifts which is difficult with luggage and I wasn't offered any help; secondly when I made the booking a month before my trip I asked for a specific room (the one I had been in on my previous visit, if it was available but nobody seemed to have even noticed this and I had to ask if they had given me this, whcih they hadn't and obviously hadn't even noticed my request. This was annoying as I had booked long enough ahead that they could have reserved it if they had bothered to look at my request. I used to be a hotel receptionist in London hotels so do know how it works! Otherwise I was generally very happy with the hotel and the location.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Jun 2008

One of the best things about the Royal...
One of the best things about the Royal Horseguards Hotel is its location. We walked to Picadilli and Covent Garden with no problems at all. The hotel is great value for money - we paid 160 (including VAT) for a room that is normally 220 and were offered an upgrade upon arrival. The staff were very courteous and helpful. This is now our hotel of choice in London!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Jun 2008

Overall my experience was very positive The only...
Overall my experience was very positive. The only negative was the breakfast. The hot offering was not 'hot', and was poorly presented and not appetising. The fruit looked like it came out of a tin! At these prices one should expect more. I would stay again, but would probably go elsewhere for breakfast.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Jun 2008

We received a very warm welcome and the...
We received a very warm welcome and the staff were very courteous and helpful and attentative at all times. The hotel is very well situated for a visit to the Eye and theatre land along The Strand and very easy to find. Would not hesitate to book again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Jun 2008

When we booked in we were offered an...
When we booked in we were offered an upgrade to a newly refurbished room for an extra 30 per night, or a river view room for 70 per night, we declined, unless you want a view there is no need to pay the extra our room was perfect in every other way, large, clean and well appointed.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Jun 2008

A good central location but the room was...
A good central location but the room was very disappointing.It was shabby,dull with a badly designed bathroom(had to sit on the toilet at an angle as there was a wall in the way!!) I wouldn't recommend this hotel to anyone
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jun 2008

The Hotel was in an amazing location and...
The Hotel was in an amazing location and perfect for anyone who wants to be close to all the action. The hotel is situated alongside the River Thames and directly oppositye the london eye. Covent Garden was a eight minute walk and Charing cross station and tube were a stones throw away so the whole of London was easily accesible.<br />The hotel was amazing in appearance. Very grand entrance hall and helpful staff at the frontdesk.<br />The room itself was was quite small and in need of a revamp. the bathrooms were tired and had rust around the fixtures and the air-con didn't seem to work. It was very hot and stuffy!! <br />I asked for a room overlooking the river.....but didn't get this. We used room service but didn't get what we requested. <br />We didn't complain but in hindsite probably should have. <br />We did enjoy our stay and even with the niggles would return.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Jun 2008

We have stayed in this hotel before It...
We have stayed in this hotel before. It is very clean and ladi out nicely. Even though they are in a major refurbishment it does not in any way interfere with your stay. The rooms are comfortable and big. It is not far from any of the attractions and a very close walk to a tube station so you can travel to other places very easily. We would recommenc this hotel to anyone. It is very good.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Jun 2008

Very friendly helpful staff ...
Very friendly, helpful staff.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 May 2008

A good quality hotel close to the embankment...
A good quality hotel close to the embankment, covent garden, theatres and the underground. We originally asked for a room with a double bed but were given 2 singles . They not only changed the room but upgraded us to a junior suite without extra charge. Both rooms were of good size and quality if a little dated. The staff were excellent.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 May 2008

A nice room with a comfortable bed and...
A nice room with a comfortable bed and enough space. Some slight wear but still very nice. We asked for room with a view and got one - spectacular - we could see the Thames, the London eye, St Pauls. Down side was poorly fitting windows which may be chilly in winter (although we had no problems as it was a nice evening) and then there were the trains. If you can't cope with trains running from very early in the morning then forego the view or ask to be at the other end of the hotel to the rail bridge. Breakfast in the room was a bit of an indulgence and probably too expensive for the quality - although the coffee was lovely and strong.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 May 2008

An excellent hotel in a very good location...
An excellent hotel in a very good location. Compared to many in London this offers superb value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 May 2008

Hotel well located for transport connections I was...
Hotel well located for transport connections. I was most impressed with staff who were willing to assist with my requests.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 May 2008

First of all the location is fabulous--across the...
First of all, the location is fabulous--across the street from Embankment Underground and a beautiful building on the Thames. We had a beautiful view of the river, the London Eye and St. Paul's, and they didn't charge me an upgrade for the river view. The rooms are large by European standards and the room was incredibly clean. I received a very good rate after doing a lot of searching on the internet. I'd go back in a heartbeat.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 May 2008

Good central location HIgh Quality Hotel would definately...
Good central location. HIgh Quality Hotel, would definately stay again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Mar 2008

We were looking for a base close to...
We were looking for a base close to Covent Garden for a pre-Christmas night out in London. The hotel is &lt;5 mins walk from Charing Cross station (10 mins to the heart of Covent Garden) which was very handy. Room was fine for 140+vat - clean, king size bed, normal Thistle facilities. Didn't use the bar/restaurant/leisure facilities, although from what I saw, it all looked good. Nice grand foyer. Would recommend it if you want somewhere close to Charing Cross.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Dec 2007

Check in staff were extremely friendly and efficient...
Check in staff were extremely friendly and efficient - I asked fora river view as it was a special occasion and they duly obliged. Room had spectacular views of the Thames - particularly lovely at night. <br />Room was very big with a Queen Size bed, very clean with lots of character. Had separate hallway and marble bathroom, again with excellent river views. Mini-bar, sky TV etc. Only criticism of the room would be that it was a little bit chilly at night as the large patio doors were very draughty, and the heating system did not appear to work.<br />Overall though, the staff and hotel were lovely and I would stay there again and recommend a stay to a friend.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Nov 2007

we booked a non smoking room due to...
we booked a non smoking room (due to health reasons) but were given a smoking room that "stank" of smoke, even the bedding, pillows etc smelt. Hotel did little to help. Very noisy area at night. Concierge couldn't organise a taxi. Having phoned to pre book one for 45 mins we were told it would take another hour (1hr 45 minsin total) Breakfast arrived 35-40 minutes later than ordered. All in all a very unpleasant experience. Hotel Management and Thistle customer services have done very little to compensate for the problems other than offer the same rate that is normally avialable through Lateroomsand upgrade us to a room with a river view. But as we won't be staying there again it is of no use to us. STAY AWAY!!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Oct 2007

A friend and I stayed in the hotel...
A friend and I stayed in the hotel for one night only. Our room was a deluxe which was normally priced at 310 per night was 140 on laterooms. The hotel was very close to Charing Cross Station and we could easily access covent garden and the surrounding area. Only stayed for one night and didn't eat in the hotel but the room was lovely and had air conditioning, mini bar, tea & coffee making facilites & complimentary bottled mineral water, tv, hairdryer, lounge area, and desk. The lobby was impressive with several porters and a concierge. The staff were friendly and polite, i would definately stay here again. the only disappointment was the view which was of another building. On arrival you have the opportunity to upgrade for a small fee.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Sep 2007

Our room was incredibly small - we asked...
Our room was incredibly small - we asked for a twin room and although the beds were dressed individually, they were right next to each other. Location and entrance however were superb.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Sep 2007

The Good Superb location - within walking distance...
The Good: Superb location - within walking distance of railway stations and many central London attractions, yet very quiet.<br />The Bad: Being told there would be a 20 minute wait for breakfast, and that it was our fault for coming down at the same time as everyone else; it seemed to us that it was the hotel's fault for not having a dining room large enough to cope with the demand for breakfast. If you experience this, take the short walk to Villiers Street, as we did, where there are several breakfast options - all cheaper than the hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Aug 2007

Very special hotel but did not spend very...
Very special hotel but did not spend very much time in the room or eat. Impressions are very positive.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Aug 2007

A well positioned quality hotel that was ideally...
A well positioned quality hotel that was ideally situated for all the tourist attractions. We did not eat in the restaurant as we felt the price of breakfast was far to high at 17.00 per person. The hotel seemed very busy and one of the rooms I had booked was not available because the receptionist said I had cancelled it which I had not, but this was soon solved and a room was located. Overall a very enjoyable stay with all staff being polite and helpful.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Jun 2007

it is a lovely hotel but for the...
it is a lovely hotel, but for the money i paid i got 2 single beds pushed together instead of a double.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 May 2007

Didnt eat in restaurant save for breakfast Breakfast...
Didnt eat in restaurant save for breakfast. Breakfast was a very good buffet servce, but very pricey . The room was good, well appointed, but the view was non existent. A view of the river at an extra 40 seemed excessive.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Feb 2007

Check in was efficient and room was fine...
Check in was efficient and room was fine. The location of the hotel was good close to picadilly and Leicester Square .Breakfast was fine if not a little busy , but what can you expect for a Sunday. Overall happy only annoyance was the concierge who temporily could not find our left luggage.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Feb 2007

Our only disappointment was that having requested a...
Our only disappointment was that having requested a room with a River view we ended up with a view of another part of the hotel, and in the close proximity of a Christmas function on the fifth floor- where the music/base was so high the picture frames and bathroom fittings rattled. It would have been acceptable to expect it to finish a midnight - but this went on until 1am. We are definitely not party poopers but the hotel could and should have advised of this at check in.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Dec 2006

The hotel is in a really good position...
The hotel is in a really good position for sights such as The London Eye, Buckingham Palace, Horseguards Parade, Whitehall and Covent Garden, and the tube stations are close by if you want to travel further afield. It has a grand but relaxed atmosphere and I wouldn't hesitate to stay there again. The breakfast is a bit pricey but is probably par for the course in London. We enjoyed our one night stay enormously.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Dec 2006