We stayed overnight for the NTAs, The Pilot is only a few minutes walk from the O2 and we had no problem getting a taxi back when it was raining. The staff were very helpful - our room wasn't ready when we arrived as we were early so we had lunch in the pub, the food was good and we felt very comfortable and well looked after. We stayed in the Flamsteed Suite which faces the O2, a very good sized room, complete with telescope - although there were no stars visible when we stayed! It also has a flat screen TV, iron and hair-dryer. The bed was extremely comfortable, there was a good selection of tea/coffee and some biscuits and best of all 2 small bars of chocolate on the bed! Good sized en-suite with a powerful shower and a good selection of toiletries, there were even slippers which was a nice touch. The only thing I would say is that it needs a fan in the en-suite but other than that, it's a brilliant place to stay. Breakfast was also excellent and we didn't find it a problem helping ourselves to tea, coffee and cereal. The chef was very friendly, accommodating and informative. We would definitely stay here again.
Summary
Customer Service
Quality of Room
Quality of Food
Cleanliness of Hotel
Value for Money
Family Friendly