Its a lovely old place with views from the restaurant. Food is excellent and restaurant service very good. Lovely old world atmosphere, oil paintings on the walls etc etc and a bit exclusive being in Richmond on Thames - but then you pay for the priviledge as its not in expensive - like most fine things in life!
Very handy for the town, with the centre being only 5-10 mins walk, but you would think you were in the country - very pretty and green surroundings. I would recommend to business users and couples for the location and atmosphere - but probably not great for kids.
Summary
Customer Service
Quality of Room
Quality of Food
Cleanliness of Hotel
Value for Money
Family Friendly