The Park Grand London Reviews

Excellent hotel in walking distance from Paddington train...
Excellent hotel in walking distance from Paddington train station - would definitely recommend. Room overlooked the square and they had no problem checking us in early and checkout was at 12pm.
Reviewed by T Reilly; Reviewed in May 2010

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Reviewed by Nicholas Strutt; Reviewed in May 2010

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Reviewed by N Strutt; Reviewed in May 2010

I stayed here for one night whist in...
I stayed here for one night whist in london on business. It was very close to Paddington station and was clean and tidy, I was impressed for the price. The only downside I experienced was the air condition/heating unit which was so loud I was woken up at 1am, this may have just been in my room though.
Reviewed by Jenna R; Reviewed in May 2010

l'albergo nel complesso e' carino ma non e'...
l'albergo nel complesso e' carino ..ma non e' un vero 4 stelle.pro:pulizia,vicinanza alla stazione paddington..contro: il personale scortese ,la mancanza di una vera e propria hall e..le stanze....!!!si infatti ci sono diverse stanze nel seminterrato!!!Altre stanze,quelle del 2 piano ,hanno invece la doccia senza il piatto doccia!! Praticamente vi farete la doccia proprio in mezzo al bagno, roba da campeggio (allucinante per un 4 stelle..mai sentito!!!)io pero' lo sapevo ..cosi' quando ho fatto la prenotazione on line con late room ho chiesto di non avere una di queste stanze..e a dire il vero mi hanno dato un'ottima stanza. quindi attenti!
Reviewed by A Rizzo; Reviewed in May 2010

Arrived at the Park Grand in Paddington at...
Arrived at the Park Grand in Paddington at 6.00pm on Thurs 29th. When I went to check-in I was told that there was some problem with the Electricity and I could not stay at this Hotel. I was told that I would be staying in their sister Hotel Best Western in Earls Court. I was not very happy as I wanted to stay in Paddington and had spent ages choosing my accommodation. I went to have a look at Best Western next door in Paddington to see if there were any rooms and found other guests that had been sent their from Park Grand having been told their was a problem with the water, but they could stay in their sister Hotel in Paddington? The Best Western was actually £20 per night less but their was no mention of refund, When I went back to the Park Grand I realised that there was a queue of guests waiting to check-in larger than the amount of rooms at the Hotel. So basically they advertise rooms at Park Grand which look nicer than all the other Hotels and when you arrive at Park Grand they ship you all off to the other hotels own by cousins and friends, which have less facilities. Once you arrive in London it is then very difficult to say no, because obviously you need to sleep somewhere. I did not accept to stay in Earls Court as I needed to be in Paddington and had to go out at 7.00pm. I then had to find my own accommodation which is even more tricky on a bank holiday weekend at the last minute. If the Park Grand was a reputable hotel that cared about its guests, it would have advised me of the problem before I arrived, after all they had both my e-mail and mobile phone but had made no attempt to contact me through either method.This whole episode has been very stressful and ruined my special weekend trip to London and I will never use Laterooms or Park Grand ever again!
Reviewed by K Wyatt; Reviewed in May 2010

Cant review the hotel as they transferred me...
Cant review the hotel as they transferred me to another hotel due to maintenance work. But hotel is very hard to find. I arrived late night and took ages for me to transfer me via a taxi and the lady at reception kept going out the back and kept giggling with someone. It was also like made out to be my fault that I made a booking when they were half shut. But having said that I got transferred to a totally awesome hotel.
Reviewed by S Kotecha; Reviewed in May 2010

Didn't get to stay in the hotel as...
Didn't get to stay in the hotel as they had hot water and electricty problems. Whilst the receptionist was helpful I was not consulted on the location on the replacement hotel. or warned about the problem earlier in the day. The hotel I was moved to was awful and I have logged an official complaint.
Reviewed by C Mowbray; Reviewed in May 2010

I was moved to Shaftesbury Hotel in Earls...
I was moved to Shaftesbury Hotel in Earls Court (same owner) under the understandning that it would have the same standard, but not at all. Was first sent to an annex two floors underground in a smelly room. After having complained and not accepting the room I was moved to a slightly better room in the main hotel, still underground. I booked the Park Grand to be near to Paddington and the function I was attending that night. I am deepley diasppointed and has asked for my money back! Breakfest was of very low quality.
Reviewed by Ann-Katrin B; Reviewed in Apr 2010

While the hotel is newly renovated the staff...
While the hotel is newly renovated, the staff is a complete disappointment. Things you asked for never get done. Even when you want to pay the room charges they will defer it, so that they won't have to do it themselves. But hours later, someone will demand you pay up or won't let your companion into the room... while you are out of the hotel.Our promises of breakfast were not communicated to the meal counter, resulting in more confusion.The twin rooms are small, and the WIFI signal is horrid.Overall, if you wish a fuss free stay, you should not stay here.
Reviewed by c too; Reviewed in Apr 2010

Stayed for nights part business part leisure Great...
Stayed for 3 nights part business/part leisure. Great hotel, good location nr Paddington. Very stylish accommodation and well kept throughout. Good quality breakfast and service. Only black mark was on the Saturday evening they took a lot of arm twisting to serve drinks in the bar even though there were lots of residents looking for the same thing. However, we would definately use the hotel again despite this.
Reviewed by Alistair M; Reviewed in Apr 2010

I got to the hotel and was told...
I got to the hotel and was told that there were 'maintenance' issues so I was moved to the Berjaya Eden Park. I had booked a deluxe double room at the Park Grand but the room I was given at the Berjaya was a tiny, dingy twin room. I asked if there were any double rooms available but there were none. So I had to ask for an upgrade which costed an additional £35 per night. The upgraded room was much better.
Reviewed by Emma F; Reviewed in Apr 2010

This hotel Chain has a reputation of moving...
This hotel Chain has a reputation of moving customers to other locations. I was moved to one down the road and then placed in a "suite" on the other side of the road. This turned out to be a basement location smelling badly of damp and mildew, with not much more than a sheet of plasterboard separating it from the next room, the occupants of which stayed up all night till leaving at 05.00 with much crashing and banging. Managed to get moved to a better room in the "suites" across the road for the second night after some difficult debate with reception. The suites are marketed separately and barely have standing room but do have basic facilities for microwaving food etc. Continental breakfast which was provided in the second hotel, ie not the one booked, was OK.
Reviewed by Colin R; Reviewed in Apr 2010

When I arrived at the hotel at h...
When I arrived at the hotel at 21h30 and presented my voucher, I was told that a taxi was waiting outside to take me to another hotel nearby. I was told the hotel had no rooms available despite my booking having been made and confirmed 48 hours prior to my arrival. I was asked to pay my bill with this hotel as the other hotel (sister hotel) had already been paid. Despite my insistance, I was not offered any alternatives. I was driven by taxi to the Marylebone Hotel which took a good 15 minutes. Upon my arrival, all was fine but that was little comfort to me. I was told by the taxi driver (private hire) that this seems to happen all the time with this hotel chain (Doyle Collection). Totally unacceptable.
Reviewed by J Richard; Reviewed in Apr 2010

an extremely well fitted out room - compact...
an extremely well fitted out room - compact yet very refined and comportable.
Reviewed by nigel snell; Reviewed in Apr 2010

The check in was problem-free the room was...
The check in was problem-free, the room was an adequate size, clean & for the area, was excellent value.I cannot comment on the quality of the food, as I checked out fairly early before breakfast - the next day.I would definitely use the hotel again.However, be warned on a slightly negative note: due to a particularly noisy guest on my floor, slamming doors and having the TV up too loud, sound really does travel up & down the corridor - which I was surprised at given that its a well thought out & executed design layout.
Reviewed by David A; Reviewed in Apr 2010

Pleasant enough rooms amp quiet location Only problem...
Pleasant enough rooms & quiet location. Only problem I found is due to age of property if the person above started to move about, the noise of floofboards & joists creaking is more than enough to wake you up. Down to luck of the draw if other guests will keep you awake or not .Surely it's not hard for hotels to isolate noise between floors ? It's mandatory for flat conversions of old buildings, so why not for Hotels :(
Reviewed by D Williams; Reviewed in Apr 2010

Single room lt br gt put at the...
Single roomput at the basementnoisy boilers outside all night unable to sleepsmall room no space for movementhairdryer in wardrobe cant reach to see in the mirror whilst drying haironly 2 plugs not near to mirrorno food available after 9pm had to go out to shophigh telephone charges made 2 phonecalls where number called back, charged £1.90 for 2x10p calls£79 room not worth £10
Reviewed by NATALIE H; Reviewed in Apr 2010

Hotel is well situated close to Paddington station...
Hotel is well situated close to Paddington station. Some minor confusion on check-in (I was checking in early, and they were so keen to give me my room that it hadn't quite finished being cleaned), and the room then lacked TV remote (provided very quickly ). Apart from that fine, nice bed, high quality new fittings, bathroom is a very small wet-room (required careful use of bath mat to avoid it getting wet!). Would return at around £100 per night (what I was paying).
Reviewed by Mark M; Reviewed in Apr 2010

As you would expect for the price the...
As you would expect for the price, the rooms are quite compact. Beware - The bed base was a fixed box, the corner of which bashes your shins very painfully for the first few times you manoeuvre round it without enough care to get into the bathroom.
Reviewed by michael c; Reviewed in Apr 2010

Walked into room and was very impressed with...
Walked into room and was very impressed with it, it was a decent size with room either side of the bed, plenty of room at the bottom of the bed and a window area with a desk in it, adequate space, definately not a box room.Bathroom was lovely too, although it was a wet room as many have mentioned the shower etc was great, and it wasnt a problem at all.Nice location, no noise from street outside or anything.The only one thing I had a problem with was that the panelling behind the bed(pillow end) was quite obviously dusty in places and had not been wiped down, it would have been a quick 1 minute job but had been overlooked.Overall very impressed with the hotel though.
Reviewed by P McLaughlin; Reviewed in Apr 2010

Probably the best hotel I've stayed at for...
Probably the best hotel I've stayed at for the cost although wouldn't have paid full price.
Reviewed by Emma E; Reviewed in Apr 2010

I was in London for days over easter...
I was in London for 4 days over easter and stayed at the park gate hotel. Upon arrival I was informed that they could not swipe my credit card, so they spent 1/2 an hour writing on bits of paper before giving me my room key.I had a delux room, which was tiny and had an ironing board and iron thrown in the corner as there was no wardrobe or cupboard to put it in. The one upside was the shower, and bath they were great. When I checked out I was informed they did not accept American Express even a Corporate one. Whilst checking out there were two couples there complaining about the service they received and getting absolutely nowhere. When I informed them they could either take the American Express or I was walking out the door (after 1/2 an hour of them fumbling around behind the desk) they decided they would accept an American Express. I was not however able to get an itemised receipt from them, which is unacceptabe when on company travel. So they wrote out a receipt by hand.Would never stay here again!
Reviewed by Ben B; Reviewed in Apr 2010

Renovated hotel very small rooms ...
Renovated hotel, very small rooms.
Reviewed by Valda V; Reviewed in Apr 2010

What can I say Checked in and I...
What can I say? Checked in and I was told I was given a room upgrade! The room was excellent in terms of cleanliness, presentation and layout. Haven't tried the food so cant comment, but the hotel in general was as to be expected from a four star hotel. The price was very competitive and thoroughly recommended.
Reviewed by S Paik; Reviewed in Apr 2010

We booked on the fact that for this...
We booked on the fact that for £75 this hotel was described as a 4 star hotel and unlike similar proced rooms that were available this was a delux room.The hotel was located in a pleasant street that did not suffer from lots of road noise. On checking in we were told that the hotel was fully booked for the night . We asked if we could see another room as the one we had been allocated was next the lift and we could hear the noise it made. We eventually were shown another room which was a little larger than the original so we accepted this.When we switched the Tv on it appeared not to work. So we tried to phone the freception but the phone did not work either. After a trip to reception I was handled very gruffly and told that the whole hotel had a problem with TV , internet and the phones. No apology just siad this was the case. We had particularly wanted to watch the large flat screen Tv so was dissapointed. When we returned later the TV was working ad great picture and sound on probably a 40inch set. If the staff had explained the problems when we first checked in we would not have felt quite so upset. The staff / customer service is what lets the hotel down. this was mentioned on some previuos reviews so this isa recurring theme.
Reviewed by D Moss; Reviewed in Apr 2010

Very nice hotel in a quiet location mins...
Very nice hotel in a quiet location 5 mins from Paddington Station. Reception staff were very friendly and helpful. Our room was rather small a bit of a squeeze to get into the bathroom. Was ideal for a 1 night stay but wouldnt want to stay longer. Not much wardrobe space and although we didnt use the workstation, it was a nice idea that the desk folded out from the wall but there was no chair. The bed was comfortable but due to family member being taken ill we had to leave in the early hours.
Reviewed by h smith; Reviewed in Apr 2010

We arrived at the hotel at about pm...
We arrived at the hotel at about 5:00pm having taken a wrong turning. The receptionist on duty was charming. When we checked in he told us he would upgrsde us which he did. \The accommodation provided was excellent value for money but even witout the upgrade we would have been pleasantly surprised.We had a lovely room overlooking the park. It was warm comfortable and spotlessly clean with a modern decorand every consideration for comfort had been thought of.
Reviewed by P RhodesFisher; Reviewed in Apr 2010

A bit of a walk from the tube...
A bit of a walk from the tube station but I really liked this hotel. The rooms were a little small but for the price in the centre of London it was great value. Modern, clean and quiet, plus free in-room internet access.
Reviewed by Jessica R; Reviewed in Mar 2010

The room was extremely small - no room...
The room was extremely small - no room to move around or properly store clothes. It was a good job that I did not need to work as there was no desk and no chair. The kettle did not work and they were unable to provide me with another, and so I did not have any team making facilities.I would not pay the rack rate for this hotel. The hotel description and photos present a much glossier view than the reality. Even at the discount rate achieved through lateooms, Travelodge, Ibis and premier Inns provide much better rooms for the same money.
Reviewed by Neil G; Reviewed in Mar 2010

I was upgraded on arrival my room was...
I was upgraded on arrival, my room was spacious, clean & contemporary. I would definately stay here again.
Reviewed by N James; Reviewed in Mar 2010

Arrived at the hotel to find i was...
Arrived at the hotel to find i was not booked in, luckily I had printed off the receipt from laterooms as the receptionist was very unhelpful, seemed unable to communicate, and looked at you as if you were an alien, especially as I was soaked through and when he found out the room was booked at £79 rather than the usual £260, eventually given a room which was effectively a cupboard, however was a nice cupboard with decent sized plasma and good selection of channels, but no cup or teaspoon in room, had to go out for food as restuarant was closed, when going out or in, noticed another 3 guests all complaining about service or rooms, made to feel as if you were not welcome, however the barman was helpful as was the receptionist in the morning, not an overall pleasant stay, just Ok for £79 , but would have felt most aggreived if I had paid full price.
Reviewed by Scott M; Reviewed in Mar 2010

Stayed overight mainly due to price - for...
Stayed overight mainly due to price - £89 for a deluxe double. Room on ground floor but no traffic nose - hotel is in a quiet residential area b ut only 10 minutes from Paddington or the Bayswater Road/Lancaster Gate Station.Room very new, clean, big enough for a short stay. Wardrobe space very limited but again if only there for a weekend, probably OK. Bathroom well appointed b ut shower does flood the floor as drainage is very slow. Underfloor heating in bathroom dries it out quickly/.Excellent customer service at check in/out.All in all a very good central hotel in the Bayswater area.
Reviewed by r chalmers; Reviewed in Mar 2010

Very small room double bed and not much...
Very small room, double bed and not much else. Wet room was basically a room with a shower fixed to the wall. Not for clostrophobics! However, very clean and does the job iof you just need a bed for the night. "Gym" consisted of running machine, bike and x-trainer - no TV or radio. Good location as 2 minute walk to Paddington.
Reviewed by S MITCHELL; Reviewed in Mar 2010

Room was clean and nicely decorated however had...
Room was clean and nicely decorated however had many flaws - not being able to take out the blowdryer from the closet is a huge inconvinience, causes you to akwardly sit on the bed to do your hair, no plug in the actual bathroom (besides one for men to shave), no comment card provided in the room itself, wireless internet does not work, directory was hard to find, had to call the Front Desk several times before getting an answer, Front Desk Staff was quite rude at check-in, offered no help with luggage, and room service stated it would be up in 25 min. which took 1 hour (for 2 burgers) which had clearly sat out for awhile/did not taste good.
Reviewed by Samantha H; Reviewed in Mar 2010

Our room was fantastic and we got a...
Our room was fantastic, and we got a great deal on the room also was great to have a 12 noon checkout. Although the food was terrible not good at all i got sent a salad and the leaves were brown.It was also hard to get hold of room service nobody answered the phone for a long time.Overall though we had a pleasant stay and would stay again.
Reviewed by A Benefield; Reviewed in Mar 2010

For central London the room was quite a...
For central London the room was quite a good size and my room had a walk in cupboard with a fridge but not sure that all rooms would have this
Reviewed by Gillian F; Reviewed in Mar 2010

This is a brand new hotel with gorgeous...
This is a brand new hotel with gorgeous rooms. Pay the extra for a Club room to get the extra space in the room, separate shower in the bathroom, a bottle of wine, fruit and bottled water on arrival. If you go for a normal double room, the room space is minimal and you will get a wetroom for a bathroom, which is annoying as everything gets wet.There are teething problems with the service from the staff, I would describe it as quite unorganised; the staffs do their best to help you when there is a problem.You cannot argue with the cost of staying at this brand new hotel, as it is so much less to stay here then other hotels nearby. It is great for Paddington, the Central line and Hyde Park.
Reviewed by Natalie H; Reviewed in Mar 2010

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Reviewed by Gareth Williams; Reviewed in Mar 2010

great hotel lovely room small but all the...
great hotel ... lovely room .. small but all the parts fittedDefo to book again!
Reviewed by dan f; Reviewed in Mar 2010

The room was fairly small but clean and...
The room was fairly small but clean and comfortable. Perfect for a city break at such a cheap price!
Reviewed by T Dunbar; Reviewed in Mar 2010

A very comfortable hotel - fulfilling our requirements...
A very comfortable hotel - fulfilling our requirements to the letter.
Reviewed by Simon N; Reviewed in Mar 2010

Appears there could be something dodgy going on...
Appears there could be something dodgy going on at this hotel, as a man entered out room in the middle of night and when we awoke and saw him at the bottom of the bed, he rushed out of the room and down the corridor. We rang reception who did nothing to reassre us and simply said they must have entered the wrong room. Really?!!! We were in shock to have woken to a man in our room and felt scared. We went down to reception to express our concerns. When we got to reception the guy who had entered our room was sat in reception, all looked very cosy. The Night Deputy Manager was very defensive and unsympathetic. After expressing our concerns about our saftey we eventually got a half-hearted apology and explanation. Duty Manager claimed the man had been staying in the hotel and had come down to reception to print out his boarding card, however had got locked out and the Manager gave him a key without checking what room and gave our's which was apparently next door. We were told that this man was checking out to go the airport. As we were leaving reception the man asked for his lugguage from the lugguage room - so if he had his room until he was checking out like we had been told why was his lugguage in the lugguage room?!!! Plus if the man got locked out if his room why did he even try our door - surely he would have trued his door with the room key and when it didn't work would he not return to reception?!!! I think security could be an issue at the hotel as we had double locked our door but the key card had overriden this when we were in bed asleep. This happened on the our first night and it really affected our sleep as it was had to sleep after what had happened. Therefore my advice stay away.
Reviewed by K PHILPOTT; Reviewed in Feb 2010

Reasonable size room very clean good TV lt...
Reasonable size room, very clean, good TV. Great quality bathroom, shower very warm and quality towels and toiletries.About 5 minutes walk from Paddington in a quiet area. Well worth the money paid on late rooms.
Reviewed by A Young; Reviewed in Feb 2010

This is a nice quiet hotel It's new...
This is a nice quiet hotel. It's new as of Feb 2010 which is good and bad. The staff are still finding their feet (it took ages to check in) and the carpets were literally still being fitted, both in my room and the corridors, when I was staying there. I got a good deal (£70 per night) and at that price it's a bargain. There's a very SMALL gym with aerobic stuff but no weights. I would recommend this place, which is more than I would for most of Shaftsbury's properties.
Reviewed by Ian Webster; Reviewed in Feb 2010

Only Used the Hotel to sleep overnight Hotel...
Only Used the Hotel to sleep overnight, Hotel Room was Clean and very quiet, Reception was efficient, only problem is the one lift refused to open its doors on our floor, so we had to go up one and walk down a floor or use the other lift
Reviewed by Helen D; Reviewed in Feb 2010

Booked on the day great contemporary large room...
Booked on the day, great contemporary large room. i think i must have got upgraded. Great wet room shower. About 6 mins walk from paddington. Didnt use any other facilities.
Reviewed by j yexley; Reviewed in Feb 2010

read some of the rubbish comments on here...
read some of the rubbish comments on here before and got to say for the value of the room along with the situation it was fantastic. cant say anymore than if you're a couple that need a good room for the night whilst you visit london then it's ideal!
Reviewed by Kevin F; Reviewed in Feb 2010

An amazing price for a lovely modern spacious...
An amazing price for a lovely modern spacious room (was twin share). Have stayed at other hotels in London that were very cramped and old. This is a brand new hotel with ultra modern room which were lovely fresh and clean. Was worried about room because price was so reasonable, but was very pleasantly surprised.
Reviewed by N Black; Reviewed in Feb 2010

Great Hotel clean and friendly mins from Paddington...
Great Hotel clean and friendly. 10 mins from Paddington very modern, rooms not massive but very functional.
Reviewed by Graham S; Reviewed in Feb 2010

I had a ground floor room - decor...
I had a ground floor room - decor modern and of a high standard. Everything seemed to be of a good quality and very clean and commfortable. Staff very pleasant and welcoming and attended to one or two minor queries promptly and efficiently. It would have been nice to have a fridge - there was a space for one but just a cupboard and also to have had some literature with menus for the hotel restaurants, info re the pool etc. Didn't eat in the hotel so can't comment on the food but did have tea in the Atlantic Bar - which is a very pleasant area again newly refurbished and of a high standard as was everything! Would certainly stay here again - excellent value for the price I paid.
Reviewed by L Tate; Reviewed in Feb 2010

Me and my girlfriend stayed here for nights...
Me and my girlfriend stayed here for 2 nights over the weekend. Cannot fault the rooms in any way, nice and quiet, very clean and stylish. The location is good as its only a short walk from paddington train and tube station. Will definately stay here again on our next trip to London.
Reviewed by m painter; Reviewed in Feb 2010

Great location mins from Paddington Nice room and...
Great location, 2 mins from Paddington. Nice room and great customer service (they upgraded me without even asking). Nice quiet room, good standard of decor. I plan to stay here again. :-)
Reviewed by R Carter; Reviewed in Feb 2010

We were upgraded to a Club Room on...
We were upgraded to a Club Room on arrival for no extra cost which was nice. The staff were polite, even if they young man in the evening forgot to bring the extra milk we had requested. There was a problem with the shower which was reported to the manager on our checkout, which I hope has been following up on. The bed was comfortable, facilities good, good range of TV channels.
Reviewed by A Warburton; Reviewed in Jan 2010

Unfortunately I am unable to review the PARK...
Unfortunately I am unable to review the PARK GRAND LONDON PADDINGTON as we were moved to a sister hotel the best western a little further up the street.I would have liked to have stayed in the Park Grand as it was the hotel we booked to stay in but overall was very satisfied with the Best Western, in terms of quality of accommodation, staff helpfulness, value for money and level of service.
Reviewed by Michael B; Reviewed in Jan 2010

A lovely hotel minuites walkfrom paddington station Clean...
A lovely hotel 5 minuites walkfrom paddington station. Clean and tidy hotel the recent refurbishments make this a pretty hotel with a nice atmosphere suprising large hotel with very well appointed rooms. The bed was very comfortable, the bathrooms excellent with lots of hot water. All in all a very good place to use as a base for exploring the City.
Reviewed by T Cawthorne; Reviewed in Jan 2010

Generally impressed I did not eat or drink...
Generally impressed. I did not eat or drink at the hotel, but the reception staff were friendly and efficient. Although a little more attention could have been paid to small details during the recent referb, the hotel was clean, crips and welcoming. There was some dust on the table in my room, but nothing that spoiled my stay.
Reviewed by P Brandon; Reviewed in Jan 2010

We enjoyed a very pleasant one night stay...
We enjoyed a very pleasant one night stay here and would recommend the hotel without hesitation. The room and bathroom had a very new, modern and stylish feel to it. It was also good to be so close to Kensington Park for a morning walk before we checked out. Our priorities were to find a hotel that would feel luxurious and provide us with an undisturbed restful nights sleep and on these counts the hotel was a success.
Reviewed by A Kealey; Reviewed in Jan 2010

The hotel was convenient to Paddington and near...
The hotel was convenient to Paddington and near Hyde Park. The room was a dungeon, in the basement with an opaque window looking onto another room opaque window with sunlight just visible if you looked up!There were some strange pop out cupboards with not a lot of space and the bathroom / wetroom was very small. Move the loo roll or it will get soggy when you shower!
Reviewed by B Bowles; Reviewed in Jan 2010

High spec room although a little small Great...
High spec room, although a little small. Great room view. Well situated. Excellent trip
Reviewed by N Dale; Reviewed in Jan 2010

It was excellent value for money for the...
It was excellent value for money for the size of room that we got. The shower was not very powerful, but ok. I asked for a quiet room and received this. My only dissapointment was the customer service. We were ignored at reception and felt like we were a nuisance to the staff for just being there.
Reviewed by Rachel A; Reviewed in Jan 2010

We had to move to a nearby hotel...
We had to move to a nearby hotel because of problems at the hotel - but the service etc. at the replacement was as indicated.
Reviewed by V Morrey; Reviewed in Jan 2010

Great location and that's why it is so...
Great location and that's why it is so expensive. Luckily we got the room very cheap as it was tiny. You could hardly walk around as the bed (small double) filled the entire room. The shower was just part of the room so everything got soaked. There was only one bath towel and despite phoning down for one, the other never actually arrived. there was no remote control for the TV either and we were told to look in the drawers. However, we couldn't open the drawers. It's ok if you are on your own and just need a place to sleep but I wouldn't pay full price. It certainly isn't luxury.
Reviewed by Rebecca F; Reviewed in Jan 2010

Nothing to shout and dance about staff were...
Nothing to shout and dance about, staff were very slow.
Reviewed by Donna C; Reviewed in Jan 2010

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Reviewed by D Powell; Reviewed in Jan 2010

Loved the hotel great room good friendly reception...
Loved the hotel, great room, good friendly reception, have no complaints at all, would definately stay there again, very convenient, peaceful and attractive location, all good.
Reviewed by Louise W; Reviewed in Jan 2010

even is a star hotel i would say...
even is a 4 star hotel, i would say was inferior to a Hunslow 3 star hotel from which i moved in; the double bed room was so small, with a small cupboard, everything in the little room was fitted so crowded, i got the feeling that i was living in a mathches box, not even a hanger to hang my coat; very small bathroom, with entrance directly from room, from 1 m next to the bed, and on the other side of the bed no place to put a foot; nice reception, nice staff, but so small room,and cold;otherwise is was not to bad;for 4 star hotel i have seen way better;
Reviewed by daniel h; Reviewed in Jan 2010

Not impressed with this hotel at all would...
Not impressed with this hotel at all, would rate as a 2/3 star.The rooms were tiny.It has had a trendy refurb, but done by "bodge it and leg it". Paint on the panels in the bedroom, paint on the carpets.The 1st room we checked into hadnt been serviced. The wardrobe consisted of a wooden panel in the wall, once located the debth of the so called wardrobe was 5 inches.The 2nd room had no tea/coffee facilities and there was no wardrobe in this room, jut a hat stand.Most disappointing.
Reviewed by j bates; Reviewed in Jan 2010

Hotel near Paddingtgon if you can find it...
Hotel near Paddingtgon... if you can find it. Be sure to take a taxi to the hotel. It's difficult to find. Queens Gardens does not exist on the oppposite side of the street, and it turns into Devonshire Terrace and other streets in both directions. Better to find Cleveland Square first, then take it from there. Surprisingly nice hotel, expecially the bathrooms and glass-enclosed showers. Indian staff is very attentive.
Reviewed by J McReynolds; Reviewed in Jan 2010

hotel situado en un barrio quot pijo quot...
hotel situado en un barrio "pijo" en la esquina superior izquierda de la circle line (la amarilla) del metro, a 2 minutos escasos de la estacion central de metro de paddinton.la zona es muy tranquila, llena de casas típicas de 2 plantas, a una parada del barrio de notting hill (lo del metro una maravilla) y muy cerca de hyde park.la habitacion pequeña pero muy bien acondicionada. el cuarto de baño adaptado con la ducha abierta con el agua perfecta de potencia y temperatura. mucha moqueta (nueva) y madera. no comí en el hotel aunque tiene restaurante.por fuera también tenía una pinta estupenda. mira las fotos.muchas tiendas cerca para comprar comida (fruta, yogures, zumos, batidos...) que te metes dentro de la habitación y tienes el desayuno hecho. sino a pagar los 20 eurazos por barba...que sepais que no tienen ni papa de inglés en recepción aunque es norma generalizada por allíbuena experiencia en general.sobre todo por su situación en el mapa. (no olvides que la situación perfecta es aquella que te situe cerca del metro).
Reviewed by jose fernando g; Reviewed in Jan 2010

An average check in Lift working fine then...
An average check in. Lift working fine then. Wasn't explained that to work the items in the room you need to put the card key in the slot behind the door. The room wasn't as 'deluxe' as I'd quite hoped and the 'wet room' felt a little cramped.TV worked fine and was adequate. Bed felt quite short and was taken up mainly by large yet uncomfortable pillows. Would not have paid full price for this hotel. Felt rather cheated that if we'd booked direct, breakfast was thrown in free yet prices still discounted. Why can't they offer that through this site. Staff didn't tell us about the facilities that were available such as swimming pool etc or club rooms.
Reviewed by J Mortimer; Reviewed in Dec 2009

Stay was good Small but functional bathroom just...
Stay was good, Small but functional bathroom, just one comment: How stupid could you be to install the toilet paper holder 100 mm above the floor? Room could have cleaned a lot better, lots of dirt in the carpet, even found nails on the carpet. Gave the impression it was newly built and havent been able to do a final clean of the room from the build.
Reviewed by M Widell; Reviewed in Dec 2009

This is one of the Shaftesbury group of...
This is one of the Shaftesbury group of hotels (they have at least two others close to Paddington station) and, as with them, the owners have thoroughly modernised and refurbished the hotel.Everything was fine. My room was nice and big, with a nice bathroom and I paid £89 which I thought was good value, especially midweek. I would certainly stay there again if offered a similar deal.
Reviewed by Richard Burningham; Reviewed in Dec 2009

Functional yet stylish close to Paddington with great...
Functional yet stylish close to Paddington with great transport links round london. Some teething problems as still very new but very good beds, helpful staff would highly recommend
Reviewed by C Evans; Reviewed in Dec 2009

Location was good with many tube stations nearby...
Location was good with many tube stations nearby. The lobby was modern with beautiful real flowers, we liked it. Our twin room was quite small. We didn't have beds of our own, matresses were separated a little bit in the double bed. The bathroom was really nice and new. We asked quiet room, because there were only single windows in the rooms. That is why our room was on the back of the house. The room was really quiet, which was nice, because we wanted to sleep. But it was a room without any view. We were wondering why the room is called twin deluxe! The phone was not working during our stay, though we asked the staff whether it could be fixed. Some of the staff did not make effort to be polite, although others did.
Reviewed by S Eskola; Reviewed in Dec 2009

It's a nice hotel to stay for or...
It's a nice hotel to stay for 1 or 2 noights. Everything in the room was clear, the room is quite large. I think, for the money I payed it's quite good choice. But the staff could be more servicable.
Reviewed by D P; Reviewed in Dec 2009

Worst Customer service ever lt br gt hours...
Worst Customer service ever2 hours before my check in I received an email informing that due to maintenance issues my room was no longer available and I had been booked in at another hotel in Hammersmith which is 5 (five) miles away from where I was supposed to be staying.I tried to reason with the booking department of the hotel but to no avail, I was refused accommodation near by (mind you, I needed to be in the Paddington area that’s why I booked a hotel in the Paddington area and not in Hammersmith) This hotel did not even have the manners to phone me and inform me of the change rather just email me. I find it astonishing that the hotel thinks this is acceptable.
Reviewed by G Ajam; Reviewed in Dec 2009

The Hotel said that they had some problems...
The Hotel said that they had some problems with a leak when we went to check in and tried to move us around five miles further out of London. They also tried to give us a single room that was occupied !Lots of guests were being moved some even being moved from other sister hotels to the Grand . It was only whilst talking to other guests that it became apparent that the hotel had double booked lots of rooms and this was a regular occurance.It was only our determination not to move hotels or cancel our booking as we had a function to attend nearby that forced the staff to give us another room. They initially said they had no rooms available with the same leak excuse. There was no understanding of the distress they caused us or the acceptance that they could have told us that they had problems when we rang to enquire about car parking at the hotel, or rang to inform us. Whilst the room we ended up in was fine, the attitude of the staff was unacceptable.
Reviewed by Jo H; Reviewed in Dec 2009

We arrived at the hotel at pm to...
We arrived at the hotel at 4pm to be ready to leave at 5:30pm. We arrived and were advised by a very unhelpful man that we were being moved because they had a leak in some of the rooms. moved to a lesser hotel and all in single rooms and still expected to pay £120 per room!!! we spent one hour kicking up a stink and negotiating a price. we saw the rooms in the other hotel and they were not up to standard. apparently this is common practice with this hotel so I was advised by one of their staff. clearly they are greedy and overbooked. a very unhappy and unpleasent experience and tarnished my friends hen night! take them off your books appalling!! compensation required! I asked to see the damaged rooms and they refused!
Reviewed by A Emery; Reviewed in Dec 2009

Do not stay hear very disappointed - I...
Do not stay hear.....very disappointed - I arrived after midnight to be told my room was not available - the guy on reception could not tell me why! I could they had over booked....I do not like or agree with hotels over booking rooms. So at 1.30 am he finally found me a room in a hotel 30 mins away by taxi. He was the most unhelpfull person I have ever met - to be fair the whole reception staff didnt care if I slept on th eLobby floor. Most unhelpfull.
Reviewed by n hill; Reviewed in Dec 2009

Value for money and great location for my...
Value for money and great location for my requirements. London is a very strange place when it comes to Hotels and this one didn't disappoint me. Got a good deal off late rooms and was perfectly happy with what I got. I would recommend for business trips but unlikely to want to stay there with family and friends. Lots of moaning on other reviews about space and I understand that if you forget you are in one of the greatest cities in the world. As far as my experience went - it was clean, I got checked in/out quickly, my room had what I needed to spend a night (was out in the city for most of it). Only negative comment(s) would be that reception members shouldn't click their fingers when guests are around and manager very proud of the sound of their own voice.
Reviewed by B Boyes; Reviewed in Dec 2009

Excellent location with a very good price definitely...
Excellent location with a very good price, definitely a place to consider when I return to London.
Reviewed by C Rodrigues; Reviewed in Dec 2009

Newly refurbished hotel with nice modern though compact...
Newly refurbished hotel with nice, modern though compact rooms. Disappointed that no restaurant in hotel though a good range of eateries within 10 mins walk.
Reviewed by Chris M; Reviewed in Dec 2009

In a nice enough location yet - mins...
In a nice enough location yet 5-10mins walk to Paddington Tube Station which was ok. The hotel has all basic needs you want and the staff were very friendly and helpful. The rooms are small but modern and contemporary. Also very clean and comfortable. We found there were no normal tea bags, (only earl grey and peppermint) which was a minor issue yet annoying. Worst of all when trying to sleep at night the air conditioning kept us awake. Even when we turned it off it was still making funny noises which drove us barmy, so we left it on and just got used to it! We felt it was too late at night to sort this out with reception. Also the breakfast wasn't the best, it was pretty good except for the scrambled egg and mushrooms which were really watery and cold. Hash brown, bacon, sausage and beans were great though. Overall not a great experience really which is a shame as the hotel looks promising...
Reviewed by P Cooper; Reviewed in Dec 2009

Very nice accomodation with polite staff The rooms...
Very nice accomodation with polite staff. The rooms and hotel were always clean and tidy. The only negative is the size of the room, when staying in a 4* hotel, i would appreciate a bit more space. I did, however, appreciate the under floor heating in the bathroom.
Reviewed by R Mullen; Reviewed in Dec 2009

Overall a very good hotel A bit difficult...
Overall a very good hotel. A bit difficult to find the wardrobe that appears when pressing the wall. Nice and friendly staff and good location.
Reviewed by C Larsson; Reviewed in Nov 2009

rooms small but excellently furnished represented good value...
rooms small but excellently furnished, represented good value.
Reviewed by Ken M; Reviewed in Nov 2009

The small size of the room was is...
The small size of the room was/is ridiculous. I have stayed in many London hotels but this is the worst, in terms of room size and layout.There was no desk in my room -- I had to work with my laptop on the cover of the heating unit.The "closet" was a joke, it was so small.The bathroom was almost as bad.The room is completely unsuitable for business travelers staying for more than one night.I will never stay here again.
Reviewed by Steve Rothberg; Reviewed in Nov 2009

No food available in the evenings at this...
No food available in the evenings at this hotel. Breakfast cheap price for very average food.Rooms tiny but decorated to an exceptional standard. Very short walk from Paddington and not disturbed by noise from traffic. Staff very friendly and helpful ... even offered to order in a take-away for me as their restaurant was closed the week of my stay.
Reviewed by Roni H; Reviewed in Nov 2009

Very nice hotel in good location recently refurbed...
Very nice hotel in good location. recently refurbed. Friendly staff. Only think was room was still a bit paint smelly!!
Reviewed by Adam B; Reviewed in Nov 2009

Stayed here for one night only - thank...
Stayed here for one night only - thank god it was no longer. The room was the smallest room I have ever stayed in. When I asked for the room service menu, I was given a leaflet from a local pizza delivery shop - not impresed. My husband went up to the bar to get a couple of drinks and was surprised to hear that they didn't serve drinks due to them not having a drinks licence! The "state of the art fitness suite" was a tiny room with two bits of equipment in it and the lights were hanging down from the ceiling and didn't work. Could not recommend this place to anyone - Oh, and how they gave themelves a 4 star rating beggars belief.
Reviewed by P Kennedy; Reviewed in Nov 2009

The staff were helpfull but the room was...
The staff were helpfull but the room was terrible. There was a layer of dust on the table. There was only a shower and when I came to use it in the morning found that the knob was broken and it could not be turned on. This was not a new fault - the knob came off and there was tape around the spindle where it had been bodged. Result - no morning shower!
Reviewed by Richard Garth; Reviewed in Nov 2009

One of the main reasons for booking the...
One of the main reasons for booking the hotel was that it said 3 mins from Paddington station & I was a woman business traveller alone. In fact it was 10 mins walk but more importantly you had to go up a quiet side street - I felt very uneasy about my safety. When I arrived the customer service was very friendly & efficient & a porter immediately came out to help me get my suitcase up the stairs. I was put in a basement room with no safety on the windows so I asked to move which they did immediately with a pleasant attitude. I then asked for a menu for the restaurant but they said there was no restaurant as it wasn't ready . I said this was one of the reasons I'd booked it & that their web site clearly said there was a restaurant. Even when I must have sounded annoyed all they said was "we can order you a pizza madam" & they didn't even offer to pay for it, although they did pay for a glass of wine to placate me. They had to fetch the wine from a sister hotel as they didn't have a licence. The room was exceptionally clean & well designed - still smelt brand new with a large comfortable double bed with nice linen, but it was tiny - basically the circumference of the bed. Not at all like the pictures on their web site. There was no bath, but the shower was lovely - fast flowing & hot. And there were plenty of bathroom toiletries provided. Good tea, coffee & biscuit facilities provided, but they didn't top up on the 2nd night of my stay. Good, large flat screen T.V. Overall reasonable value for London @ £79 per night through late rooms. Wouldn't stay again but purely down to the representation on their web site about having a restaurant. Nothing quite so annoying when you're hungry & tired after a long day in the office.
Reviewed by Claire S; Reviewed in Nov 2009

A Best Western hotel recently refurbished witha mixed...
A Best Western hotel, recently refurbished, witha mixed standard of work evident.The room was on the ground floor and was adapted for a disabled guest (which I'm not). The room was fairly spartan - dark brown wood, bright lights, lime green curtains. The double bed was very comfortable and the aircon was effective and reasonably quiet. The room had no view, facing into the rest of the building.The receptionist had a poor command of English - I gave in trying to ask for a taxi at 20 to 7 that evening as she couldn't understand the time I meant and seemed to think all taxis must be for Heathrow! I asked a porter to help but when I arrived at the arranged time there was no taxi and I went and found my own nearby.Given the location and uninterrupted night, £85 for a double room wasn't bad value but not sure it would be my choice again
Reviewed by Vaughan J; Reviewed in Nov 2009

Generally a good quality modern hotel where we...
Generally a good quality, modern hotel where we had a pleasant two nights stay.On the negative side, we had a couple walk into our room on the Friday night as according to the staff there, due to a system error they booked another couple into our room, which was obviously very distressing and certainly ruined our night!The general staff were very apologetic however on complaining to the manager he seemed generally uninterested and refused to offer us a nights refund, which we thought in the circumstances would have been fair, however he did finally agree to give us 25% off our bill.
Reviewed by Dave C; Reviewed in Nov 2009

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Reviewed by F Ventura Guitart; Reviewed in Nov 2009

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Reviewed by andy r; Reviewed in Nov 2009

Its still not finished The bits that are...
Its still not finished! The bits that are, are very good, everything clean, bright and gleaming but.. no bar, " SorrySir, we don't have a licence", the restaurant wasn't ready, the pool and fitness suite not open. Unfortunately the hotel online details omit to say this, likewise the on screen TV hotel guide, which appears to have superceded the standard paper version in a plastic folder. So it was a trip down the road to the off licence for a bottle and then out to a local eatery ( lots of choice) when I really did not feel like going out on a wet stormy night. The wet room just doesn't work, good try, but its too small to keep some where dry to stand and dry yourself. Some good bits, free upgrade to junior suite, 4 SKY Sports channels ( unheard of in a hotel), cumfy bed, modern decor ( which doesn't necessarily sit with high ceilings and plaster mouldings). Breakfast at £12 could have been good, but they havent worked out how to keep food hot - or even warm for that matter. There seemed to be lots of staff, both at reception and at breakfast. I got the feeling they were as bewildered as we were! When finished it should be OK - just make sure you know what you are getting.
Reviewed by John B; Reviewed in Nov 2009

The hotel itself was newly opened but advertised...
The hotel itself was newly opened but advertised itself as having a restaurant and room service. I booked on this basis as being a woman travelling alone, I usually like to have room service rather than have to find somewhere to eat. However, I discovered that the restaurant wasn't open and so they weren't offering room service. They did have a bar that served some food (burgers and pizza etc), but they hadn't received their drink licence yet. In the end I had to go out and try and find somewhere to eat that I wouldn't be too uncomfortable in. The room itself was clean and the bed very comfortable, however, I had problems getting to sleep due to the noise of running water that seemed to be a tank filling up. Also, the bathroom had the toilet roll holder near to the floor and ended up getting soaked when you had a shower (which was such a small space the curtain sticks to you). I would stay here again, once it's up and running properly, but only at the reduced rate I got it at. Definitely wouldn't pay full price.
Reviewed by S Davies; Reviewed in Nov 2009

Gute Lage aber vieles im Hotel war noch...
Gute Lage aber vieles im Hotel war noch nicht fertig.Zuerst bekamen wir ein Zimmer im Keller angeboten!Beim zweiten konnte das Fenster nicht geöffnet werden und das dritte war viel kleiner (günstiger ) als gebucht und wir haben trotzdem den voller Preis bezahlt.An der Rezeption war man weder hilfsbereit noch freundlich.Das Restaurant hatte (noch) nicht geöffnet.
Reviewed by Marion T; Reviewed in Nov 2009

Being a newly re-furbished hotel and staying their...
Being a newly re-furbished hotel and staying their the day it opened was interesting... The room itself was very cleverly designed in terms of the way everything was hidden away - but FAR TOO SMALL! The wardrobe wasn't really a wardrobe - but rather thin cupboard with a couple of hooks. Really glad I was only staying for one night! The hotel is nice enough - but as I didnt go into the bar or restaurant all I saw was the room... and it was TINY... the wetroom / bathroom was also tiny...
Reviewed by Christopher W; Reviewed in Nov 2009

I was quite worried when I first booked...
I was quite worried when I first booked the hotel as I had never stayed before but I was pleasantly surprised. The hotel was small and had only recently opened. The staff were pleasant but were a bit unsure about what they were doing at times. My room was in the basement but I had no mobile phone reception. The manager expedientlt re allocated my room the next day to the 3rd floor. The room and bathroom was a bit smaller but that was ok. There were a few issues with the heating but they were sorting that out. I paid 80 pounds which was good value for money. Location was good, 5 mins from paddington and edgware/ Oxford st v close on the tube. They need to tweek a few issues - make sure the fridge is working, heating, menu for room service and useful numbers attached to the phone. These issues are minor and I'm sure can rectified easily.
Reviewed by s Khan; Reviewed in Nov 2009

Staff very welcoming room very clean and comfortable...
Staff very welcoming, room very clean and comfortable, plasma tv,sky and free wireless very welcome bonuses. Only downside was the very shallow wardrobe-a minor complaint given the quality of the rest-I will be back!
Reviewed by iain v; Reviewed in Nov 2009

I booked this with LateRooms for my girlfriend...
I booked this with LateRooms for my girlfriend and I as we were going to the theatre. On arrival the staff were excellent and upgraded us to a Junior Suite which was wonderful. It's obviously a brand new hotel and whilst some people would rather an olde world, feel I do like contemporary new and this certainly is. Beautiful room, spotlessly clean and fabulous on suite bathroom.Thoroughly recommended
Reviewed by stephen c; Reviewed in Nov 2009

Arrived at and was told that we had...
Arrived at 2240 and was told that we had been moved as the hotel was fully booked - why on earth did they accept my booking on line if already full. Although we were moved, the taxi was booked and paid for and the hotel was better than the one I had originallay booked. We had to move back to the original hotel the following day so that messed our plans up and lost us about an hour of our busy day. Not impressed. The hotel was clean and the staff friendly although the restaurant was small and if everyone had arrived at the same time then they could not have been seated. Our room overlooked the main road and a local pub which did have loud music playing but it had stopped by the time we got back.
Reviewed by Carole Taylor; Reviewed in Nov 2009

We had a great time staying at this...
We had a great time staying at this lovely little hotel. Great staff, tremendously friendly and helpful. The room was very small but well thought out and we had everything that we required, apart from a fridge which would have been useful. Everything was brand new and worked well. We would certainly stay again for a similar price as it was excellent value.
Reviewed by H MCKENZIE SMITH; Reviewed in Nov 2009

Very luxurious but tiny have bruises as couldn't...
Very luxurious but tiny have bruises as couldn't walk round the bed fine for a night but no longer and I had a deluxxe double apparently no hanging space for clothes and very dark panelling!
Reviewed by V Woodings; Reviewed in Nov 2009

we stayed in this hotel as i wanted...
we stayed in this hotel as i wanted to be close to paddington train station as we were flying from heathrow, this is a great place to stay if you are looking for an easy way to get to LHR, this hotel has recently been refurbished, the shower was a wash room in the toilet, it was sufficent for a nights stay, there was tea and coffe making facility in the hotel, there was no business centre, i did not have a lap top with me and there was no computer in the hotel, we got a great deal on line we payed 85 gbp for the night the advertised rate was 350, i would of been really dissaponited if i aid that ! but its fine for the location, no comapliants, if you are looking to stay in london for a vacation i would not chose this hotel, but great if you want to be near paddignton
Reviewed by S minas; Reviewed in Nov 2009

I thought I had booked a deluxe room...
I thought I had booked a deluxe room, but clearly it was simply a standard as it could not have been smaller. Likewise on late rooms the description included a bath, whereas there was a tiny shower room with no shower curtain, although rail fitted. Also the mini bar was not yet fitted. Having said that it was clearly very recently refurbished - to a very high standard with good quality fittings and fixtures. Very comfortable bed and bedding and the hotel is conveniently situated and quiet. The staff are friendly but also inexperienced and teething problems with their systems, therefore check in was slow. When it is finished (soon) it should be very good and good value.
Reviewed by David D; Reviewed in Nov 2009

The strong newly smell of the hotel which...
The strong newly smell of the hotel, which is expected since its only opening last mth!Friendly staffs, stayed in the deluxe room and love the space, shower and the comtempary design.Too early to say how good it is but hope it maintains it's standards.
Reviewed by L WONG; Reviewed in Nov 2009

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Reviewed by rutger van Slobbe; Reviewed in Nov 2009

Good quiet location near Paddington station Good size...
Good quiet location near Paddington station. Good size room but rather dark decorative finish with cupboards and wardrobe "hidden" in the walls. TV did not work. In-room free wi-fi is a plus.
Reviewed by Martin W; Reviewed in Nov 2009

Whilst the room itself was clean and modern...
Whilst the room itself was clean and modern with good sound profing on the windows, the size of the tiny bathroom [correction - shower room] was disappointing and the miniscule hanging space was a sping released panel in the wall! The reception area was small and unwelcoming - intimidating even - with very poor service. The beautiful and rather grand picture of the hotel on the Laterooms site looked nothing like the actual building. I would not stay here again.
Reviewed by S Knight; Reviewed in Oct 2009

The hotel had only opened a few days...
The hotel had only opened a few days beforehand so there was still alot of building work and material around. The room itself was comfortable and quiet - but the aircon was pretty weak and the room got very hot / stuffy overnight. Staff were friendly and helpful. All in all, for that area in London I think this hotel represents reasonable value for money.
Reviewed by William C; Reviewed in Oct 2009

Nous sommes arriv es heures du matin et...
Nous sommes arrivées à 2 heures du matin et l'hôtel n'avait pas de chambre disponible. On nous a fait changer 2 fois d'hotel pour arriver dans hotel le K west vers 5 heures du matin sans que l'information passe d'hotel en hotel mais les personnes à l'accueil ont fait de leur mieux. c'etait les début de l'hotel qui nous a offert le petit déjeuner+surclassement enfin je crois.Pour la chambre :propre et bien décorer juste ce qu'il faut.le personnel etait au petit soin. les points positifs hotel à 3 min de paddington et du parcchambre correct sans fioriture
Reviewed by mourad b; Reviewed in Oct 2009

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Reviewed by Katja S; Reviewed in Oct 2009

the smile of the room was too strong...
the smile of the room was too strong,maybe this is because new decoration.
Reviewed by Ruisi Z; Reviewed in Oct 2009

Hotel just opened in a rush to say...
Hotel just opened, in a rush to say the least..... furniture in the corridors, one of the two lifts not working, possible fire alarm fault, Tv in bedroom not working, telephone in Bedroom not working so to report TV fault meant walking down three florrs, then back up, left it after three attempts!Other than that staff friendly, but ineffectual, think they were overrun with complaints about the newness!Hopefully sorted out now, would stay again, if only for amusement!
Reviewed by gordon p; Reviewed in Oct 2009

The room was only small considering it was...
The room was only small considering it was meant to be "deluxe". However it was bright, clean, modern and tastefully decorated.Only stayed for the one evening on a room-only board so cannot comment on the restaurant and food.Conveniently placed within a 5-6 minute walk of two tube stations (Paddington and Lancaster Gate).
Reviewed by Ray Newnes; Reviewed in Oct 2009

I think this could be a good hotel...
I think this could be a good hotel when it has been completed. It is very new and there are many "teething problems" at the moment.When I stayed at the hotel there were workmen everywhere still finishing the hotel off.The worst thing about it was the check in experience. I arrived at 2pm and the lobby was full of people waiting to check in. The computer system had just failed and the front desk staff were running about like headless chickens. While two of them stared blankly at a computer screen the other three just looked on. Very little effort was made to explain to the customers what was happening. I was very surprised that a manager or supervisior did not appear to take charge of the problem. Eventually after half an hour someone decided to process the check ins manually - which was very slow and the concept of a queue did not exist by this time because the lobby was so full. My check in took 40 minutes in total. No apology was given.The room was quite small but very nicely furnished. The wardrobe was very small and the safe could not be opened (I called the front desk about this but noone ever appeared to resolve the issue for me).This hotel claims to be a 4* but at the moment it is no more than a 3* for me.
Reviewed by F Lyle; Reviewed in Oct 2009

It was nice good service but small room...
It was nice, good service, but small room
Reviewed by celeste i; Reviewed in Oct 2009