Overall Rating
I really enjoyed my stay at the Montcalm, staff were pleasent, room was nice (free upgrade was given). Bar was nice and bar staff were friendly, we ate in the resturant steak was cooked just how I like it!.
Would stay here again
This hotel is a little gem in the Centre of London. The staff and the hotel are exceptional and I would not hesitate to recommend or return to it.
Summary
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Summary
Nice hotel, great room but £50 for 2 breakfast's that are over cooked is a rip off.......very disappointed!
Summary
On first arrival was allocated a room "below the ground floor" i.e the basement. I asked whether it was possible to have a higher floor and away from the lifts. I was allocated a room on the 5th floor, on the back of the lifts, which was as large as a wardrobe with a prison cell size window. To be fair they moved me again - but it was pretty obvious the previous guest had been smoking in the room even though this is a non-smoking hotel. I was to embarassed to complain again so stuck with it. Big mistake - with the lingering smell and poor pillows it spoiled what was a lovely & stylish room with a nice bathroom.
Room service was a disaster - 15 minutes late when I rang to remind them as they had overlooked the order - and the worst Chicken Caesar salad ever.
I stay at a lot of hotels throughout the year but as for the Montcalm - I won't be going back!
Cannot fault this place - will definitely stay here again when in London
Summary
We very much enjoyed our short stay, we were made to feel very welcome by all the hotel staff & nothing was to much trouble, the hotel was 1st class.
Summary
Very warm welcome by most efficient reception staff. Fast check-in procedure, quickly shown to our immaculate room. Quiet location and very comfortable bed = perfect nights sleep.
Summary
Service was amasing, very impressed with the hotel.
Summary
Excellent location, friendly service, good value for money, modern boutique atmosphere. Sky T.V. Wi-fi.Tea making facilities. Generally excellent.
The only complaint we had was the room was a little too compact.
This hotel is a little gem in the Centre of London. The staff and the hotel are exceptional and I would not hesitate to recommend or return to it. Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Christine Harvey
On first arrival was allocated a room "below the ground floor" i.e the basement. I asked whether it was possible to have a higher floor and away from the lifts. I was allocated a room on the 5th floor, on the back of the lifts, which was as large as a wardrobe with a prison cell size window. To be fair they moved me again - but it was pretty obvious the previous guest had been smoking in the room even though this is a non-smoking hotel. I was to embarassed to complain again so stuck with it. Big mistake - with the lingering smell and poor pillows it spoiled what was a lovely & stylish room with a nice bathroom.
Room service was a disaster - 15 minutes late when I rang to remind them as they had overlooked the order - and the worst Chicken Caesar salad ever.
I stay at a lot of hotels throughout the year but as for the Montcalm - I won't be going back!
Customer Service
Quality of Room
Quality of Food
Cleanliness of Hotel
Value for Money
Family Friendly
Reviewed by Paul Newby Reviews can only be left by customers of Hotels-London.co.uk and LateRooms.com who have booked and stayed at this property. All reviews are left in accordance with our conditions of posting. All reviews posted are the opinions of people who have stayed at this accommodation, not of Hotels-London.co.uk. These opinions may vary greatly and should be considered alongside all the other information available for this property. If you have more questions regarding our guest reviews read our FAQS.
