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The Leonard Hotel and Residence Reviews

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Overall Rating

4
Summary For All Guests
Customer Service Quality of Room Quality of Food
Cleanliness of Hotel Value for Money Family Friendly
88%
would stay again
Showing reviews by All Guests

All these reviews are written by real guests who booked through Hotels-London.co.uk or LateRooms.com

The Leonard Hotel and Residence  out of 5 Customer Rating

Fantastic room and very good service. Very good and I will be staying again

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Reviewed by R Hindley From Sheffield, England Who stayed in January 2012

The Leonard Hotel and Residence  out of 5 Customer Rating
Very Happy Across the Board

My husband and I stayed at the Leonard Hotel for two nights with our 2 year old. The staff and service (and understanding provided given the youngster) were excellent. Everyone was exceedingly polite and helpful. We were more than impressed with the suite and amenities - surprisingly spacious and very clean. We had dinner and breakfast at the hotel, and were happy with the quality. The close proximity to the tube was also a significant plus. We will be travelling again to London later this year, and fully intend on staying at the Leonard again.

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Reviewed by S Oldfield From Stockport, England Who stayed in January 2012

The Leonard Hotel and Residence  out of 5 Customer Rating
Definitey stay again! The customer service was impecable! A very caring and friendly environment!

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Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Chloe D From Buckley, Wales Who stayed in November 2011

The Leonard Hotel and Residence  out of 5 Customer Rating

The hotel was very much as described and matched the rating level that it appeared to be consistently achieving. I would happily stay again

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Reviewed by Graham A From England Who stayed in October 2011

The Leonard Hotel and Residence  out of 5 Customer Rating
#17 is a very small room

I don't think #17 is in the main portion of the hotel. I think it's an annex. In any case, it is small. Very small. However, the room was clean (must be very quick to clean it) and the staff are nice. I stayed there during a work trip and was not in my room for long, so the tiny room didn't really bother me. But, if you need space, I would not sugest #17.

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Reviewed by Chris L From Ranelagh, Republic of Ireland Who stayed in October 2011

The Leonard Hotel and Residence  out of 5 Customer Rating
Great Hotel and location - will stay again

Great Hotel and Friendly staff - we got a free upgrade with it being my birthday. Great location one minute away from marble arch tube. Will def be going back.

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Reviewed by Dee H From Sheffield, England Who stayed in August 2011

The Leonard Hotel and Residence  out of 5 Customer Rating

The room (20) was very small,which whilst adequate for sleeping made getting ready to go out a little more challenging than normal, especially wanting to use the in-room iron ( but no board).
The Bathroom sink plug was not connected to the lift handle - therefore emptying the sink was problematic. This only came to my notice when using the sink and I was not in a position to bring it to the attention of the Hotel ( which I did when I checked out).
The quality of the TV reception was poor with ghosting across all channels.
The reception service was excellent, the porter was efficient and unexpected to have a carry-to-room service in a smaller hotel. The restaurant service staff were excellent. The breakfast was excellent. The restuarant layout and standard was very good. I liked the fact the food was full service - not buffet style.

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Reviewed by K Williams From Chester, England Who stayed in June 2011

The Leonard Hotel and Residence  out of 5 Customer Rating

The staff were delightful, very helpful and pleasant. My room was immaculately prepared for my arrival also the next day. The English breakfst was absolutely great, good quality, superbly cooked, well presented and served - possibly the best breakfast I can recall! Upon leaving my bill was quickly prepared and accurate, all very efficient.

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Reviewed by Beryl S From Weston-super-Mare, England Who stayed in June 2011

The Leonard Hotel and Residence  out of 5 Customer Rating
Great little hotel

Long overdue return to one of london's nicest and best located small hotels. Staff are all charming and helpful. Salad from room service was delicious and good value. Highly recommended.

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Reviewed by J Kilpatrick From Fakenham, England Who stayed in June 2011

The Leonard Hotel and Residence  out of 5 Customer Rating
Single room

Few hotels offer single rooms and when they do it is a shoe box. it was pretty small at the Leonard but not irritatingly so. I needed to catch up on sleep after an overnight flight and it was close to perfect. i didn't want the tv but had I so wished, one wd not have been able to view it from the bed. none of the radio programmes were aequately tuned wh was the only real drawback.

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Reviewed by D Ridley From Switzerland Who stayed in March 2011

WHAT DID THE BEST REVIEW SAY?

Fantastic room and very good service. Very good and I will be staying again Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly

Show More/Less 5 out of 5 Reviewed by R Hindley
From Sheffield, England
Who stayed in January 2012

WHAT DID THE WORST REVIEW SAY?

I don't think #17 is in the main portion of the hotel. I think it's an annex. In any case, it is small. Very small. However, the room was clean (must be very quick to clean it) and the staff are nice. I stayed there during a work trip and was not in my room for long, so the tiny room didn't really bother me. But, if you need space, I would not sugest #17. Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly

Show More/Less 1 out of 5Reviewed by Chris L
From Chris L
Who stayed in October 2011
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