The Landmark London Hotel Reviews

We had a deluxe room. It was a good size but
Only I set of toiletries
No complimentary water or tea coffee making facilities
Bar staff appalling. At the only bar we were at first told at 11.10 pm that the bar was closed despite being advertised as open until midnight. They reluctantly gave us a drink when I mentioned this.
Hotel very dissappointing and not worth the price

Used the "LateRooms" website and booked a simple double room for New Year’s Eve to stay over and see the fireworks. Our hotel turned out to be The Landmark Hotel.
On registering (at 6 pm) - we were told that we were being "upgraded ". (pressure on rooms perhaps ?) - what did we get ?............the Landmark Suite !!!. (You must look it up on their website) Truly Fabulous accommodation. Made this New Year’s Eve a totally unique and one-off experience. Never to be forgotten – or repeated for that matter – except if we won the lottery - then definitely.
The hotel is an awesome building and well deserves the five star reputation. Every aspect of the service was exceptional right from check-in through to check-out and the provision of a taxi. The accommodation was immaculate, pristine and huge. We only managed to investigate about %80 of what was available to us and believe that to fully appreciate the suite would have required at least a couple of nights stay.
No tables were available in the restaurant for an evening meal so we availed ourselves of the room service and had our evening meal in our (private) dining room (part of the suite). Again - exceptional service. Asked room service how long the order would take – 30 mins was the reply and the meal was delivered on the dot. The food was sumptuous and cooked to perfection – although we did cheat a little and bring our own vino (budgetary considerations you understand.)
All in all – a truly memorable experience for every ‘right reason’ you could think of.

This is one of the best hotels we have ever stayed in . If you get the chance please grab it with both hand. Fantastic room and great staff Thank you.

A great stay at one of London's classic hotels and a great price paid too

Whilst the room, service and hotel surroundings were very nice as expected from a 5 star, we were quite surprised that you pay for literally everything else that you would normally expect as part of your visit to a 5 star hotel. For example, there were no tea service in the room and we paid £10 each for a visit to the gym! Be warned.

Lovely hotel - stayed two nights between Christmas and new year. Super room. Breakfast good on first morning but on second morning were located in a conference room rather than the main dining room and the experience was poor.

1st class hotel

I could not fault the Hotel in anyway, everything was clean & tidy and the staff were excellent (couldn't do enough for you). Valet Parking also. Excellent value and this is why they have a 5 Star rating... Thank you Landmark London...

Bedrooms did not reflect a 5 star hotel. For the cost it would have been nice for the breakfast to have been included or at least be reduced from £29.00 per person.
However, the hotel is ideal for the tube station.

This was only a one night stay and could not fault anything except that despite the hotel being a non-smoking establishment the bedroom that used to be a smoking room still smelled incredibly of stale cigarette smoke. Only one thing to do and that is rip out the carpets and wallpaper to get that smell out. Could have been value for money if the room did not smell.