The Lancaster London Reviews

Staff very polite. Very quick check in. Luggage arrived in my room 2 minutes after me.
I have stayed here before whilst stopping at a function within the hotel. This time I stayed because it was close to another venue I was attending that evening. it was over priced but everything was that evening. This may have been because the National Television Awards were being filmed that evening. I chose this hotel as I knew i would get a certain standand and as a lone female traveller - safe. Bed very comfortable. Room generically decorated but clean. Cannot fault really. Would stay again.

This is a beautiful hotel, very clean and the staff are very helpful.We were lucky enough to be on the 14th floor with a partial view of Hyde Park and a fantastic view of the London skyline. The location is perfect as the underground is right beside the hotel for easy access to all the sites. We didn\'t eat at the hotel so can\'t comment on the food. The only complaint I have is that the room only rate was a little expensive (we paid £118 per night).
We will stay here again though.

Whilst staying at the Lancaster London everything was great rooms wasn't as expected but still better than other hotels I've stayed in. The only real problem was the bill I received after our departure, which wasn't alot but was unexpected and put a bit of a downer on the Lancaster although the credited the balance it still made me think what a disappointment .

I had booked and paid for a city view room, but was initially given a room overlooking the rear of the hotel, which was also a very cold room. I had to bring this to the attention of the hotel staff and although this was successfully resolved, it should not have happened in the first place as the type of room I requested was clearly stated on my booking confirmation. Also beware, the hotel bar and restaurant automatically add a service charge to your bill, which I believe is unnecessary, as well as expensive. There is a great little cafe just opposite the railway station,(used by the railway work force/people were queuing to be seated) which does good basic food at a reasonable price. For eating out, my mum and I had booked a show at the Royal Albert Hall, where we also ate, which I would recommend. Other than the above this hotel is in great location, the staff are courteous and when you do get the right room, the views are great.

The room on the 15th floor had a great view but disappointed with the size of the room considering it was a deluxe room. The bar bill was extremely expensive but I suppose you expect this at such luxurious hotel. Really good staff and a great location.

Reading the previous reviews that the hotel boasted views of London's iconic landmarks, I was disappointed that our room didn't. The bathroom was that small that you had to open the door to get in and close the door to get to the toilet. Can't help but think that we booked a bargain and got a 'tesco value' room. Booked for a romantic getaway, I was a bit miffed. The room would of suited a single traveller more so.

No complaints at all, and the view from the 15th floor is superb

Had a great 2 night break at the Lancaster. The staff were wonderful, food fabulous and the room was lovely with great views over Hyde Park. Would definitely stay here again.

Only complaint is that the bathrooms are in desperate need of renovation!

Fab stay! Really luxurious!