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The Grosvenor Hotel Reviews

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Overall Rating

3
Summary For All Guests
Customer Service Quality of Room Quality of Food
Cleanliness of Hotel Value for Money Family Friendly
64%
would stay again
Showing reviews by All Guests

All these reviews are written by real guests who booked through Hotels-London.co.uk or LateRooms.com

The Grosvenor Hotel out of 5 Customer Rating
Friendly, welcoming staff. Great location

Really enjoyed staying at the Grosvenor. All the staff were friendly and service was top class. Would definitely stay here again as the location was perfect for our needs. Food in the Grand Imperial restaurant was very good. Our room wasn't massive, but fine for just the overnight stay we had. Would have felt a bit cramped if we were there longer. Our room was a bit chilly (it was a snowy evening), but quickly sorted with a speedy delivery of the biggest duvet I've ever seen, covered both twin beds and then some! Toasty warm after that!

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Reviewed by Kim S From Kent, England Who stayed in February 2012

The Grosvenor Hotel out of 5 Customer Rating
Business Trip

Well worth the stay and in the heart of Victoria adjacent train & tube stations

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Reviewed by Peter B From London, England Who stayed in February 2012

The Grosvenor Hotel out of 5 Customer Rating
Great location and fresh looking rooms in a historic building.

Ideal for Victoria and surrounding area, the hotel is newly refurbished and the rooms of a high standard of fitments and cleanliness. Breakfast good but busy at peak periods. Would stay again and I look for this in laterooms as it is vfm.

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Reviewed by Alex F From Huddersfield, England Who stayed in January 2012

The Grosvenor Hotel out of 5 Customer Rating
A fleeting overnight business stay

Room booked through LateRooms.com at a good price. Room well appointed and of very good standard. However, a little small and I would have been disappointed if I had been paying the full amount for a room that size.

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Reviewed by J Askew From Newmarket, England Who stayed in January 2012

The Grosvenor Hotel out of 5 Customer Rating
3 day mid-week stay

The hotel has been refurbished recently to a high standard. The staff are all very pleasant and extremely helpful. We had a meal in the Brasserie Restaurant, the food was excellent and the service very good.
The only disappointment of the stay was a room service meal, roast beef bloomer sandwiches. The 'roast beef' was very poor, it resembled stale cardboard, which was a surprise as it was totally out of character with the rest of our experience at the hotel.
To conclude: definitely stay here but if you are feeling peckish late at night pop out the back door of the hotel into Victoria Station and get a McDonalds.

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Reviewed by C Chisholm From England Who stayed in January 2012

The Grosvenor Hotel out of 5 Customer Rating

Convenient location, recently refurbished, room rate good considering. Breakfast: Hotel tried to argue (unsuccessfully) that it was not included in the price, and when I did get it, it was not warm, though tasted ok.

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Reviewed by Alan C From England Who stayed in January 2012

The Grosvenor Hotel out of 5 Customer Rating

Great situation for transport to other areas. Our corner room was clean but smaller than the other 2 we had for our children. The shower was good and there wasn't a bath but the door knocked against the wc on opening and the door from the hall knocked against the radiator . It was spotlessly clean. We would stay there again.

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Reviewed by M Hart From England Who stayed in January 2012

The Grosvenor Hotel out of 5 Customer Rating
Room was exellent, clean and modern and plenty of space

Very well situated, close to transport links ,the theatre,s and tourist destinations.

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Reviewed by John Rodger From Dundee, Scotland Who stayed in January 2012

The Grosvenor Hotel out of 5 Customer Rating
Excellent accomodation

Found this hotel to be top rate for comfort, cleanliness, and convenience for all amenities.all staff extremely pleasant, friendly, and helpful, couldnt be more convenient for victoria station trains, underground,bus, and coaches.perfect for two o.a p s.

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Reviewed by George B From England Who stayed in January 2012

The Grosvenor Hotel out of 5 Customer Rating
Well located hotel

No Comment Left

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Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Carson W From Newtownards, Northern Ireland Who stayed in January 2012

WHAT DID THE BEST REVIEW SAY?

Well worth the stay and in the heart of Victoria adjacent train & tube stations Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly

Show More/Less 5 out of 5 Reviewed by Peter B
From London, England
Who stayed in February 2012

WHAT DID THE WORST REVIEW SAY?

Well worth the stay and in the heart of Victoria adjacent train & tube stations Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly

Show More/Less 1 out of 5Reviewed by Peter B
From Peter B
Who stayed in February 2012
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