Very good value as a late deal
SummaryOverall Rating
Very good value as a late deal
Summary
Arrived only to discover that our room had been given to somebody with a completely different name. Room offered in exchange was OK but the bathroom had a damp smell.
Apart from that, the room was perfect for the single evening we stayed there, was not too loud, too hot, too cold, just right.
Only issue I have is that the staff seem extremely disinterested with customer staying at the hotel, as if you are bothering them whilst they sit around in the basement.
The room was large and spacious, has it was a family room due to a mistake giving us the wrong room. We were next door to the eating area so it meant us going in and out of the cold for our breakfast.The house was dusty due to them decorating which was fine, the room was clean, with clean bedding and towels, but the bathroom was horrid, needed painting and the tiles were dirty with scum.
Summary
Great for a short break, very clean hotel,room had everything I needed very comfortable. Staff very helpful. Ideally suited 5mins from tube with connections to very central London. I would use this hotel again and would also recommend it to others.
Summary
After a raft of mixed views I thought, what an excellent hotel and staff very welcoming.
At long last a hotel that gives VFM
Many thanks
Took 45 mins to check in. Obviously hotel had messed up my booking. One room allocated OK but no plausible explanation why I had to wait so long to get my room. Electrical work or testing being done that day which meant workmen had to access rooms and power off whilst we were getting ready to go out. If check in had been quicker, we'd have been out sooner and less affected by this. staff pleasant and tried to be helpful - just irritating that I'd arranged to meet friend there at 2.30 but it was 3.30 before I could. One of my curtains was disengaged from pull cord so difficult to get to close properly and absence of light bulb in over-bed light was a nuisance. Breakfast was fine for the price and lovely staff service. Had about 70 stairs to reach my room which killed my knees, but that's hardly the hotel's fault! Bathroom very clean and nice towels. All in all, mixed beings about stay.
Summary
Gloucester Place is very akin (and not very far away) from Baker Street, and if you can dismiss the modern traffic, you could imagine Sherlock Holmes and Dr Watson walking along. The hotel building retains some of the original features and has the right 'feel' about it. My room was fine, although being a country boy, I found the busy street outside a bit disturbing, but had I stayed longer, I would have probably got used to it. Breakfast was good, and staff polite.
Summary
We highly recommend this hotel - excellent position for Oxford Street and the West End. Decent size room, clean and comfortable. Friendly and helpful staff. Breakfast was good, with a good choice of buffet. Only down side was stairs, as we were on the 3rd floor and no lift. However, we did know this before we booked. A thoroughly enjoyable stay.
Summary
A friendly welcome, with good service. Accommodation was more than adequate for my brief stay, clean and tidy. Would be more than happy to stay there again.
Summary
Sure, the furniture could do with a bit of updating. However, as I only stayed one night, it didn't really matter to me. I booked a single room with shared bathroom, but got one with a private one, which was nice. The room had a reasonable size, and was equipped with a small flatscreen, hairdryer, fridge, aircondition and tea making facilities — but most importantly, everything was clean and the bed was comfortable. Breakfast was decent; a small buffet with cereal, fruit, eggs, meat, cheese and condiments; tea and toast was served at your table. Additional items could be ordered for a couple of extra quid. Staff was polite and friendly. All in all, a quite nice experience.
SummaryGreat for a short break, very clean hotel,room had everything I needed very comfortable. Staff very helpful. Ideally suited 5mins from tube with connections to very central London. I would use this hotel again and would also recommend it to others. Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Paul S
Arrived only to discover that our room had been given to somebody with a completely different name. Room offered in exchange was OK but the bathroom had a damp smell.
Apart from that, the room was perfect for the single evening we stayed there, was not too loud, too hot, too cold, just right.
Only issue I have is that the staff seem extremely disinterested with customer staying at the hotel, as if you are bothering them whilst they sit around in the basement.
Customer Service
Quality of Room
Quality of Food
Cleanliness of Hotel
Value for Money
Family Friendly
Reviewed by John-jacob Britz Reviews can only be left by customers of Hotels-London.co.uk and LateRooms.com who have booked and stayed at this property. All reviews are left in accordance with our conditions of posting. All reviews posted are the opinions of people who have stayed at this accommodation, not of Hotels-London.co.uk. These opinions may vary greatly and should be considered alongside all the other information available for this property. If you have more questions regarding our guest reviews read our FAQS.