I was in room 302 - top floor. Tricky up a winding staircase with a big bag. The room was basic, but functional, although it could do with a bit of TLC. The shower was good, although little things like cracked floor tiles wouldn't take much effort to fix.
Wireless Internet was free (a refreshing change after staying in some big chain hotels recently), although I couldn't connect my laptop... I suspect this was more a problem with my laptop than the hotel's connection.
The room was very hot (even though it's October!) so I thought I'd sleep with the window open. Obviously this was a bit noisy being in central London, and I could have used the aircon... I just prefer not to if possible. I imagine this room would be sweltering in the summer...
Cooked breakfast was very good, and check-in / check-out was quick and easy.
Also, the hotel is in a great location for walking into the West End - 10-15 mins to Shaftesbury Ave. Easy for public transport too - 5 mins to Euston Sq tube and there's a bus stop right outside - door to door to a meeting in Picadilly on the bus was probably only 10-15 mins (including waiting for the bus).
Summary
Customer Service
Quality of Room
Quality of Food
Cleanliness of Hotel
Value for Money
Family Friendly