In terms of customer service, this hotel is about the best I've stayed at in the UK. Aesthetically, the hotel and its rooms are stunning. The bathroom, and especially the shower were fantastic. Only downside is the sound proofing in the rooms. Lots of noise/loud music from the bar downstairs, which travelled up to the 2nd floor where I was staying. And noise from rooms either side of mine was pretty bad. Wouldn't stop me from staying there again, though. This will certainly be my first choice of hotel when I next come to London. Great location, great staff, fantastic restaurant etc etc. But my advice to anyone staying here would be to request a room higher up. Hopefully the music from the bar doesn't travel all the way up the building!
Summary
Reviewed by Edward Breadner
Reviewed by Andrew B 