Overall Rating
The hotel and facilities were as described and lived up to its reputation of excellence. The hotel management dealt with my queries regarding a billing discrepancy in a timely and efficient manner, and I will not hesitate to stay there on my return journey.
Summary
Rude & Unhelpfull staff that are not interested, nothing is explained to you on arrival & asking a question is too much trouble for them that's if they bother to answer you, my husband was blanked by a receptionist twice.
Summary
We only had a one night stay as we live in Jersey and were travelling to Barcelona so it was a stop over for us.
The hotel was amazing - the design just gorgeous and the staff top quality - they could not do enough for us.
We ate in the cafe and the food was top notch
I am only going to stay here from now on for all stop overs - just perfect :)
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Summary
I booked this hotel as I was arriving into London Gatwick late evening for an early meeting next day - the hotel is excellently placed in the North Terminal and is literally a two minute walk when you get off an EasyJet flight from Edinburgh.
A lovely hotel, really clean, well equipped and the room I had (583) was really quiet as it was internal and looked into the lovely atrium/lobby - so no noisy aircraft
This hotel is not the cheapest hotel you will ever book but it is of a high standard and couldn't be more convenient
Summary
We stayed here prior to an early flight, and found it an enjoyable experience. The room was comfortable, clean and had everything one would expect in a hotel of this standard. The bed was exceptionally comfortable with a down mattress topper on it, and fine egyptian linen. We were highly delighted with all aspects of this hotel.
Summary
Top class hotel within the airport, good accomodation and facilities and very good food with a choice of restaurants
Summary
Rooms very quiet & comfortable liked the beds slept well food quite good all staff attentive &helpful expensive for private people but very convenient to terminal made things extremely smooth&easy we would look forward to another stay
Summary
Having stayed at the Sofitel before I was very disappointed with this last stay:
1. Nice food but very embarrased in the restaurant when the waiter insisted that we could not charge to the room as we hadn't left cc details with reception. We had, so 10 minutes later once everyone in the resuaurant0 had heard our business, the bill was charged to the room.
2. Air conditioning in the room wasn't working so it was unbearably hot. A very nice engineer tried to fix it but gave up an hour later when we were moved to another room.
3. Tap in second room on the bath was broken so could ounly use the shower and not the bath.
The hotel and facilities were as described and lived up to its reputation of excellence. The hotel management dealt with my queries regarding a billing discrepancy in a timely and efficient manner, and I will not hesitate to stay there on my return journey. Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by K Bartley Rude & Unhelpfull staff that are not interested, nothing is explained to you on arrival & asking a question is too much trouble for them that's if they bother to answer you, my husband was blanked by a receptionist twice. Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Susan E Reviews can only be left by customers of Hotels-London.co.uk and LateRooms.com who have booked and stayed at this property. All reviews are left in accordance with our conditions of posting. All reviews posted are the opinions of people who have stayed at this accommodation, not of Hotels-London.co.uk. These opinions may vary greatly and should be considered alongside all the other information available for this property. If you have more questions regarding our guest reviews read our FAQS.
