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Sheraton Skyline Hotel and Conference Centre Reviews

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Overall Rating

4
Summary For All Guests
Customer Service Quality of Room Quality of Food
Cleanliness of Hotel Value for Money Family Friendly
85%
would stay again
Showing reviews by All Guests

All these reviews are written by real guests who booked through Hotels-London.co.uk or LateRooms.com

 Sheraton Skyline Hotel and Conference Centre  out of 5 Customer Rating
Not Impressed

Firstly i was not informed by anyone when i initially booked, when i received an emaile from the hotel and when i called to confirm my reservation that i needed to pay a £100.00 cash deposit on top of my room rate if paying by cash.
Secondly i ordered 2 continental breakfasts to be delivered to the room. Nothing was delivered, i called room service and was told that i had not left the order form outside my door. There was no order form so the man said he'd bring them straight up, 1 hour later still no breakfast, so i chased again and was told that he'd gone to the wrong room and would be straight up. By this time the coffee and toast was stone cold.
Thirdly, the mini bar was locked and kept locking. we had to phone reception continuosly to open it up.
Lastly, the coffee cups and glasses were dirty.

Summary
Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by N Scott From England Who stayed in January 2012

 Sheraton Skyline Hotel and Conference Centre  out of 5 Customer Rating
A bit toasty, and not much tea...

Overnight stay with my daughter and grandson (early flight next day).
The staff were superb - very friendly and wonderfully helpful.
Grandson wanted MacDonalds for tea, so we didn't eat at the hotel.
The room was clean and comfortable, with lots of lovely fluffy towels in the bathroom and very comfy beds.
A couple of minor niggles - although it was a family room, there weren't many teabags or milk portions - certainly not enough for a cuppa on arrival and one in the morning, and there were only two of us drinking tea. Also, the room was very warm. We set the air conditioner to maximum, but still the room was a bit too hot for us.
Overall, though, I'd be more than happy to stay here again.

Summary
Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Beverley C From Plymouth, England Who stayed in December 2011

 Sheraton Skyline Hotel and Conference Centre  out of 5 Customer Rating
Would highly recommmend

No Comment Left

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Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by C Trainer From Windsor, England Who stayed in December 2011

 Sheraton Skyline Hotel and Conference Centre  out of 5 Customer Rating

Nice reception, nice room - lacks a decent restaurant

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Reviewed by Samiul K From London, England Who stayed in November 2011

 Sheraton Skyline Hotel and Conference Centre  out of 5 Customer Rating
Great airport hotel!

Great rooms, very spacious and clean. Staff were attentive.

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Reviewed by A Bedwei From Accra, Ghana Who stayed in November 2011

 Sheraton Skyline Hotel and Conference Centre  out of 5 Customer Rating

More american tv channels other than cartoons. other then that the stay was delightful.

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Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Katherine H From Long Beach, USA Who stayed in August 2011

 Sheraton Skyline Hotel and Conference Centre  out of 5 Customer Rating
Great hotel near the airport

We liked the price, and the beds were very comfortable. Modern, clean hotel and always good to have a Starbucks in the lobby!

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Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by S Jones From England Who stayed in August 2011

 Sheraton Skyline Hotel and Conference Centre  out of 5 Customer Rating
Very comfortable stay.

We booked this hotel to stay in before we went on holiday, and paid for parking as well. This was really reasonable, and we booked it for another night when we returned from holiday.
It was really fantastic. Friendly and helpful staff, nice rooms and amazing beds!! Food was a bit pricey, but that is to be expected of a hotel of that standard.
We spent two really comfortable nights in this hotel and would definately stay again.

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Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by J Holwill From England Who stayed in July 2011

 Sheraton Skyline Hotel and Conference Centre  out of 5 Customer Rating

Excellent hotel, and location, but remember to add £15 for parking when considering this hotel. I still think it works out reasonable though

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Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by S Holmes From Fareham, England Who stayed in April 2011

 Sheraton Skyline Hotel and Conference Centre  out of 5 Customer Rating

The food was poor. I have no problem paying the prices but if they are going to charge 5 star prices then I expect fresh food of a good quality. We got neither.

Summary
Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Tim Forrester From Steeple, England Who stayed in April 2011

WHAT DID THE BEST REVIEW SAY?

Overnight stay with my daughter and grandson (early flight next day).
The staff were superb - very friendly and wonderfully helpful.
Grandson wanted MacDonalds for tea, so we didn't eat at the hotel.
The room was clean and comfortable, with lots of lovely fluffy towels in the bathroom and very comfy beds.
A couple of minor niggles - although it was a family room, there weren't many teabags or milk portions - certainly not enough for a cuppa on arrival and one in the morning, and there were only two of us drinking tea. Also, the room was very warm. We set the air conditioner to maximum, but still the room was a bit too hot for us.
Overall, though, I'd be more than happy to stay here again. Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly

Show More/Less 5 out of 5 Reviewed by Beverley C
From Plymouth, England
Who stayed in December 2011

WHAT DID THE WORST REVIEW SAY?

Firstly i was not informed by anyone when i initially booked, when i received an emaile from the hotel and when i called to confirm my reservation that i needed to pay a £100.00 cash deposit on top of my room rate if paying by cash.
Secondly i ordered 2 continental breakfasts to be delivered to the room. Nothing was delivered, i called room service and was told that i had not left the order form outside my door. There was no order form so the man said he'd bring them straight up, 1 hour later still no breakfast, so i chased again and was told that he'd gone to the wrong room and would be straight up. By this time the coffee and toast was stone cold.
Thirdly, the mini bar was locked and kept locking. we had to phone reception continuosly to open it up.
Lastly, the coffee cups and glasses were dirty.
Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly

Show More/Less 1 out of 5Reviewed by N Scott
From N Scott
Who stayed in January 2012
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