Firstly i was not informed by anyone when i initially booked, when i received an emaile from the hotel and when i called to confirm my reservation that i needed to pay a £100.00 cash deposit on top of my room rate if paying by cash.
Secondly i ordered 2 continental breakfasts to be delivered to the room. Nothing was delivered, i called room service and was told that i had not left the order form outside my door. There was no order form so the man said he'd bring them straight up, 1 hour later still no breakfast, so i chased again and was told that he'd gone to the wrong room and would be straight up. By this time the coffee and toast was stone cold.
Thirdly, the mini bar was locked and kept locking. we had to phone reception continuosly to open it up.
Lastly, the coffee cups and glasses were dirty.
Reviewed by Beverley C
Reviewed by N Scott 