Sheraton Heathrow Hotel Reviews

Hotel is having a lot of work at the moment. The fire doors are difficult to open. Was charged for breakfast even though it was meant to have been included. Would definitely not pay the full price for this hotel.

Stayed here as a stopover between flights. hotel didn't have details of my laterooms reservation but did honour the rate - was a hassle at 10pm in the evening when i just wanted to get to bed as had early flight the following morning. hotel was also undergoing a refurb.

Food average, staff lacked personality

This hotel is currently (Dec 2011) under construction and will be for some time. The circulation of traffic around the hotel was very confusing and reception was not clearly marked (in a temporary location). The first room I was given had no power. In the second the water smelled and tested like petrol. Others were complaining there was no heating in their wing. The food was okay but expensive for the quality. On the whole I would give this hotel a miss under the construction activities are finished. It was very disappointing as compared to the photos.

On arrival we were immediately disappointed to find that we had to enter via a rear Fire Exit as the main entrance and reception area was boarded off and closed due to renovation work. At no time prior to our arrival at the hotel were we told that this work was being carried, if we had then an alternative would have been sought. As the hotel could not offer its facilities as described in the advertising details, a discount should have been offered to all guests. I do feel this ommision by the hotel in being unable to offer its facilities in full, would in my opinion put the hotel in breach of the Provision of Goods and Services Legislation.
Whilst we were staying just the one night, it was still nevertheless a part of our three day break away, a disappointing start.
Apart from my main complaint, I have to say the staff were very pleasant and helpful in the circumstances/

On entering the hotel it appeared to be closed. There was very much construction work going on . Signage ,and going wrong way down a one way system caused very much chaos to arriving guests. Traffic cones, temporary no parking signs, construction tapes left one with minimal options to park, I was left bewildered and amazed. The Entrance was at the rear, through a small exit door, which was totally inadequate. The most part of the hotel was closed, The Reception was a makeshift table in a bar area, which was the only public area, several chairs were only available for the whole of the guests. Loud bangging, construction smells, totaly unorganised. I saw several people ask for money back as i pondered on doing the same.
Thank you for a chance to air my view

Ensure that if you are taking the airport trasnport do it at least an hour before you need to be there-ours didn't show up and when one came it was full and we had to wait for the next one-meaning we almost missed our flight!

My initial impression of the hotel at check-in was disappointing, I observed that the area behind the check-in counter was worn and shabby. The check-in process was quick and the staff was friendly and personable. My bedroom was as shown on the hotel website and I had nothing to complain about regarding my stay. Just a little note,there were obvious signs in the room that maintenance is a problem for example the ceiling in the bathroom was rusty.

I found the ladies at the reception were not really approachable. I understand it was late night but when I arrived after a long journey and received a too much business like welcome, I wished it had been slightly different. Apart from that, I was very happy with the room and all the facilities for the price.

Very poor state of accommodation and not what I would expect from any Sheraton hotel.
Out dated lobby that needs some work and cleaning. Hotel room was standard but the halls outside were full of takeaway boxes from other guests. There was the usual loud TV's and although I was only staying for one night (thank goodness) the staff were Ok.
We ate in the restaurant, didn't have a lot of choice and I was glad I didn't attempt the lacklustre buffet at 9pm.
Will not be staying here again.