Shaftesbury Premier London Notting Hill Reviews

We were very disappointed that the shower didn't work properly. When help was requested we were told to run the hot tap in the sink and flush the toilet regulary during the shower time in order to receive hot water! Not a good experience.
Apart from that the room was OK.

I stayed at the hotel on N.Y.E
What a great hotel, nicely furnished,very clean & well presented with very friendly & helpful staff.
With a short walk from Baywater tube station.
I would use again everytime i'm in London.

I was expecting a near $400 dollar room discounted down.
My room was billed as Deluxe single. The first room offered did not even have a window and was so small that once I put my bag down there was no room left to walk in ! (room 4) after stating I would not stay in the room and refusing to be charged another £50 per night for a so called club room I eventually got a room with a window (401) which smelled of sweat ( I purchased an air freshener locally to combat this) and was so small it was a joke for such a room published at this price.
I travel the world in my work and have never stayed in such a small space and been charged so much for it.
This was the worst 4 star room I have ever stayed in and I will never stay with this hotel group again.

Arrived at the hotel after a 4 and 1/2 hour journey to confronted by a receptionist more interested in trying to sell us a breakfast we had already booked! She did not believe us and we had to show her our booking form which she then photocopied for her reference - no apology given for her mistake. The facilities said there was a bar and restaurant but there was none only a very tiny room for breakfast which if you didnt get to in time you had to queue and wait for a table. Breakfast was a good choice of food but cooked breakfast was cold!! The bedroom was extremely small and the bed was so close to the wall you had to climb on the bed to get to the other side. Our legs hung over the end, (I am only 5 ft. hubby is 6ft!) Club room was bare -no snacks or soft drinks though we were given soft drinks in our room. No complimentary newspaper or evening turn down. Room was very hot and we couldn't work the air con, had to sleep with wiindow open, not very quiet area- fireworks and general people/traffic noise. For the price we paid and the 4 star rating we have visited far better hotels for less.

Excellent rate and received upgrade to a club room which was really nice, well presented, well equipped room with free Broadband and coffee making facilities. The only negative was that the wardrobe was very small. OK for single occupancy for a couple of nights but not a couple staying for several nights. Breakfast was not cheap at but certainly well above average, I will certainly stay here again.

I have to say that the staff are very friendly, well when I say friendly I mean friendly but not helpful. If you have a counter staff that can’t speak English when you are checking in after a long day of driving and you have to argue that even though that are full, it is probably because one of the rooms that he has as been allocated for occupancy is possibly one that I should be occupying.
After 5 mins the English speaking checking-in member of staff was very quick to get me checked in. I fully appreciate that in a hotel you are going to get people from all over the world therefore Multilingual staff are a good thing, however Multilingual is the key word.
Now this is when it gets interesting, the room was tidy and although small was fine for a stop over. The big issue was the bathroom; I had to have the door open so that I could put my feet into the room to sit on the toilet. The gap between the wall and the sink to get into the shower was so tight that if you had a waistline over my 32 inches you would have likely not been successful.
Overall at £75 I think that it was about right as a room rate for business, however I would not have paid the room rate that was suggested of around £380 a night.

Single room, don't bother.... They managed to put me in the smallest room I have ever stopped in!
Had to leave the door open to the bathroom when sat on the throne as my knees stopped the door from closing.... For an average £85 per night, a lesser quality room nearer to town would be more comfortable and easier to commute to.

Nice accommodation. Reasonably modern. Was charged for 2 nights when we were only staying the one night. The mistake was corrected but the service in doing so wasn't the best. Probably wouldn't stay again.

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Arrived late Thursday evening to find the hotel in a nice upmarket location..
When I was checking in the receptionist said that the hotel was experiencing problems and I might have to be moved to a sister hotel close by, something to do with flooding or something.
I agreed to move if I had to, however, he then told me he had a room available for me.
The room I was given (006) was like a shoe box, the window looked out to a wall and a big steel pipe, it was not suitable for 2 people, the bed filled the entire room, so is decided to go and ask him to give me the room in the other hotel.
I must stress I am not one to complain, I never ever complain so this was a first for me.
The guy said if we can accept this room for the night he will move us the following morning, this I agreed to.
The next day because we were changing rooms we had to check out at noon and wait until 1.30pm for our new room, this I didn't really have a problem with but wasn't ideal.
We finally got our room which was slightly bigger and I was much happier to have a view.
We went for something to eat, picked up a bottle of wine and we were going back to the hotel to have an early night watching The American X factor and the Big Brother eviction, we watch these religiously but to our surprise we only had 3stations working in the room (304)
When I called to ask for someone to come fix it, the guy said it is a problem with the telecommunications company and apologised.
I was furious at this stage as I was after spending £200 on 2nights, first night was uncomfortable and now our last night in London was ruined because we did not plan on going out, and what we wanted to watch on TV wasn't available to us.
I left the hotel and went to a nearby hotel to ask if they had rooms with the TV stations working, and they did, at a rate £20 less expensive, I then went to the hotel and asked for a refund on 1night, but the man declined and said I had to speak with the manager, who was not on duty...
So we had to just make do with the stations they had got.
The next morning I had a meeting with the manager, who was infact a lovely lovely man, he was understanding, but could only offer me 15% refund on that 1nights stay, I was really unhappy with this as we travelled 7 hours to London and 7 hours back to spend 2nights at this hotel.
As we were leaving the guests arriving were been asked would they mind going to another hotel just as we were when we arrived, I wasn't impressed at all.