Shaftesbury Kensington Hotel Reviews

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Reviewed by Mrs M Dobson; Reviewed in 09:30 9 Oct 2009

Enjoyable stay with helpful staff ...
Enjoyable stay with helpful staff.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Aug 2009

Good bedroom friendly service ...
Good bedroom, friendly service.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Aug 2009

Hotel was well placed about minutes walk from...
Hotel was well placed, about minutes walk from Earl's Court tube. My room was upgraded to a club room, and for the price, was stunning. Staff were polite and helpful and hotel was quiet.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Aug 2009

First room they had assigned to me was...
First room they had assigned to me was underground, it's uncredible for a 4* Hotel<br />Reception were very nasty
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Aug 2009

This is no way a star hotel -...
This is no way a 4 star hotel - our room was so small it was untrue - a bit like the proverbial box room that you may have at home - not recommended.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Aug 2009

I was upset to find my room was...
I was upset to find my room was not in the main hotel but an 'annex' around the corner so that I had to walk the street at night to get to the restaurant. There are also some fiendish steps up to reception from the street which could use a hand rail. Otherwise it was ok for London.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Aug 2009

I have stayed here before and its all...
I have stayed here before and its all been fine. This time i went for the Shaftesbury Rooms which unfortunately for me led me into what can only be describded as the bowels of the hotel and room 13 to boot. It was v dark very little natural light window looked out onto a wall and some flats next door so avoid this room if you go for the rooms option. There were a couple of other issues of minor consequence which I passed onto the duty manager for feedback purposes and i have been promised better next time.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Aug 2009

Disappointing Room too hot We stayed nights but...
Disappointing. Room too hot. We stayed 2 nights but only got our free bottle of wine & fruit on the first. Fridge was ueless. Reception poorly manned.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Aug 2009

We arrived at the hotel at pm and...
We arrived at the hotel at 3pm and checked in. The musty smell as you enter the lobby was repugant, it didnt give me a good impression. The receptionists were groomed but the uniform shabby and not to standard.<br />i stayed in room 414, small room with wardrobe and table very close to the double bed, it felt very claustrophobic. The TV was great with plenty of channels.<br />It was nice to see a safe for valuables and small fridge for the wine or food. The bathroom was clean but the soap (dispenser) for the bath smelled stale. Dissapointing that there was no proper soap or body wash. Also the shower head was broken so no alternative but to bathe. The colour in the room was a dark brown, very uninspiring considering the hotel had recently been refurbished. <br />Overall its a good 3 star hotel not 4 star as AA indicated. Expensive for the 129 we paid.<br />Postive points being, close to Earls Court station and therefore in the heart of London within a few minutes. <br />Brownie points must go to the gentlemen on reception when we checked out, nice smile and very pleasant, he asked us whether we would like to keep our bags while we toured the area for a late breakfast. Excellent
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Aug 2009

Would be nice to have option of early...
Would be nice to have option of early check-in.<br />Bacon at breakfast was a little bit fatty.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Aug 2009

Upon signing into the hotel I was told...
Upon signing into the hotel I was told that the hotel had a few problems and that I was being moved to their Paddington hotel away from Earls Court and that "this was just as accessible to the rest of London". Unfortunately, I choose the hotel specifically for its location to work and a few functions I had to go to near South Ken. <br />A single room was then assigned across the road, perhaps in their overflow rooms, to which I would suggest that the actual room size might have been prepared around visitors without any luggage or any modest height. At 5'11 I was suprised at how small the room was. Albeit it was relatively clean, except for the airconditioning duct which had about as much dust on it as the outside window.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Aug 2009

quiet hotel so restful ...
quiet hotel so restful
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Aug 2009

Excellent hotel have stayed there before When arrived...
Excellent hotel, have stayed there before. When arrived at the hotel was upgraded to a club room which was very nice indeed. Staff very pleasant.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Aug 2009

Hi lt br gt In general a good...
Hi,<br />In general a good hotel in a good position just a few minutes from earls court tube. Clean and well decorated inside and we had a club room which a maid told me was double the size of normal rooms. Small things let it down such as light bulbs and a lamp not working in the room. I thought the interruptions from various cleaning staff was a real nuisance because I prefer it when they do everything in one go rather than keep knocking on the door every few hours to bring some little thing along. They seem to apportion various jobs to different groups i.e. towels and bedding group, then a complementary drink and chocalate group etc (small annoyance only). The room was subject to a lot of noise from doors banging and this is when maids or visitors come and go. They could easily quieten this by putting felt or some muffling device on the door frames. One MAJOR potential problem was the fact that NONE of the windows could be locked! I could not believe this and yet when I raised it there was nothing they could do. I ended up putting my laptop into the large room safe every day. It's unlikely anyone would get in through the windows in the daytime but as we were on the first floor and there were flat roofs around us it would be a burglars paradise if they waited until darkness. This to me is a MAJOR MAJOR MAJOR concern for anyone staying in the first floor club rooms. I don't know if all the rooms have the same problem but it's likely they are all same design. I noticed at breakfast there was a foreign family and they came in at 9.55am every day when breakfast was ending and they went up for food dozens of times each stealing the food so no doubt they did not have to buy any in london. This was very blatant and annoyed me I admit....although we all like to take a small piece of fruit or a yoghurt away these were really filling their boots! The restaurant manager at breakfast was a saint! How he put up with this I will never know but I found him charming and the most customer friendly member of staff in the hotel but he was no pushover and kept everyone informed that breakfast and buffet was closing soon. Very good guy and I wish that a few more of the staff on the reception desk were as good. The internet conection in my club room was wireless and only just acceptable but the conection kept dropping out which meant I spent much of my time in an internet cafe as I'm a serious business user. For Mr and Mrs average it would have sufficed i.e. pick up a few emails etc. The room rate for a club room is claimed to be 470 a night which is ridiculous and I would say I was happy with the rate I paid which was about a quarter of that as we booked very late and took 6 nights in total. London prices astound me! I never tried eating in the hotel so can't comment on that. So it apears I'm negative about it....NO it's just that positives are expected and negatives are the exception. I WOULD recommend this hotel and I will be going back again in the next couple of weeks as it's one of the bigger and nicer ones in the area and surrounded by all the shops, restaurants and pubs you could ever want. I would say the hotel could improve these things I mentioned and then I would rate it much higher.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Jul 2009

We came to stay in the hotel while...
We came to stay in the hotel while down to Wimbledon for the day. It was good from start to finish. The staff in Reception were very friendly on arrival. Our room - a club room - at the back of the hotel was super - we didn't know we were in London it was so quiet, even with the window open. Excellent breakfast and ideal to be able to check in for our plane later that day before heading to Wimbledon.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Jul 2009

This hotel was advertised as a four star...
This hotel was advertised as a four star (not the three star it actually was) and the reccomended price for the room I stayed in was circa 250 I therfore thought I had a bargain when paying 115 per night. however I think the quality of the hotel was reflected in the price I paid. Although nothing major to gripe about the lobby and other communal areas looked jaded, the air conditioning was the noisiest I have ever encountered (could not be set below 18 ) and the fridge did not work as a fridge but did act as a heater.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Jul 2009

Perfect Location about mtrs from Earls Court Tube...
Perfect Location, about 100mtrs from Earls Court Tube Station. Friendly staff, good room. Gym is a bit small but functional.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Jul 2009

The prices displayed as the original price gave...
The prices displayed as the original price gave the impression of a great deal when in fact the room we were given was in no way a reflection of the price before a discount
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Jul 2009

Had a club room which I believe are...
Had a club room which I believe are much better than normal rooms. Was travelling as 2 couples, our room was a lot smaller than the other couple we were with had, however amenities etc were the same. Room didn't wow me but then again there was nothing wrong with the room, functional and comfortable so in all a good stay. Only ate breakfast which was well presented and the quality of the food was above average for these kind of things, plenty of choice.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Jul 2009

The room was a bit pokey but furnished...
The room was a bit pokey but furnished to a reasonable standard, however, because the room was small & all the furniture was dark & the lighting very poor it seemed dark all the time. House keeping let the place down by not cleaning the room very well at all (coffee cup marks on bedside tables not wiped) and on 2 occasions the bed was made without even straightening the bottom sheet (it still had crumbs in from the night before) the top covers were just pulled over on top. The iron supplied in the room had been PAt tested yet in a number of places the flex was worn & exposing the wires beneath - v.dangerous, Bathroom extractor didn't work either. Not saying this hotel overall was poor but it was certainly let down by a lot of things within the room
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Jul 2009

When we arrived we were given a room...
When we arrived we were given a room without a window, but after finding a leak in the skylight which fell onto the bed we went back to reception. The staff at the desk quickly gave us another room (with window!). The room was small but reasonably decorated and the bathroom was very clean and modern. All in all we felt that the second room was great value for money given the central location - it was very convenient for the concert we were attending at the Royal Albert Hall.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Jul 2009

A beautiful room though a little small A...
A beautiful room, though a little small. A pity the information service was not working, as I wanted a drink through room service, we were very late.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Jul 2009

We booked a club room as we felt...
We booked a club room as we felt the extras included would complement our stay well. When arriving at the hotel we were pleasantly surprised, however the next day there were a few problems.<br />Firstly, with a club room it stated there would be crockery and a microwave - the crockery was not present and the glasses were never replenished after the first night, nor was the fruit basket, which stated would be daily replenished.<br />Milk for the tea and coffee making facilities were not replenished either - it was like the room had be half cleaned!<br />There was only one bathrobe in a room for two people which we found quite unusual. <br />On asking the receptionist about the 'club lounge' he looked at us like we were totally mad and was actually quite rude when we tried to explain we had booked a club room, which came with the use of the lounge between the hours of 6.30pm and 8pm. He had absolutely no idea what we were talking about - so we decided to ask in the restaurant who directed us to a small sitting area which was not even lit - he didn't bother to turn the light on. When we asked about the complementary snacks and soft drinks he said we could order nachos and that was it.<br />We were very disappointed in our stay and the attitude of the staff working there - they simply acted like they didn't care. After staying in many hotels in London we feel the stay was particularly bad and would not stay there again or recommend to our friends!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Jul 2009

Staff friendly and room We had a club...
Staff friendly and room (We had a club room) well equiped very claen. <br />Breakfast was buffet style and had a wide range of food.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Jul 2009

Booked a quot superior quot double It was...
Booked a "superior" double. It was down three flights of stairs from reception and was virtually underground. The view was a solid wall very close and directly outside the window and was tiny and cramped - these were the "club" rooms! We asked to be moved and were given a third floor room described to us as one of the best in the hotel. It was bigger yes, but with only enough room for a standard double bed, was dark and seemed very old fashioned. We slept badly and couldn't wait to leave. The only redeeming part was the cheap 65 room rate, (usually 400 ish according to the laterooms web page), and the handy location to West London.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Jun 2009

Very nice ...
Very nice
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Jun 2009

Turned up to be told that because of...
Turned up to be told that because of refurbishment my room wasn't available and that I'd been booked into another hotel, and that customer services had called me and that I'd said this was fine. First I knew about it! To be fair, I checked my mobile and a message had been left for me the previous day (I'm rubbish at checking my mobile), but the notion that I had been informed and was happy with the decision was complete codswallop! They booked me a taxi to take me to my 'real' hotel, but then I ended up having an argument with the driver because I'd been told the taxi was paid for by the hotel, whereas the taxi driver had been told I was paying. Then my 'real' hotel couldn't locate my reservation - whether because of Best Western's failings or their own I don't know. However, eventually got a room - The Rockwell on Cromwell Rd. Nice place, fantastic breakfast, but small room and tiny shower. Would possibly stay there again, but never Shaftesbury Kensington!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Jun 2009

The rooms we were given were in a...
The rooms we were given were in a building across the road and around the corner from the main hotel, a fact not known to us until porter showed us the way.<br />The security of these rooms felt less as there are no staff in this building and outside doors left open. <br />There was no complimentary broadband, as was advertised on website, presumably due to being in a remote building. This is false advertising.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Jun 2009

The hotel is in a very nice quiet...
The hotel is in a very nice quiet area, tube station 2minutes walk. when we got to the hotel they give us a free upgrade. The room was very nice, very clean and very good value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Jun 2009

Best Western is a guarantee I travel a...
Best Western is a guarantee. I travel a lot because of my job and everytime I stay in an International Hotel (Best Western, Novotel, Hilton, etc) I don't have surprises. Hotel is really well-positioned in Earl's Court and I really suggest it to all of you if you are looking for a good hotel in London
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Jun 2009

I pulled up in front of the hotal...
I pulled up in front of the hotal at around 6pm and went in to ask where I could park nearby, the snotty receptionist told me that the only place to park was in the NCP under the Marriott hotel round the corner, foolishly I belived him and parked there for the night. 30. The next day I discovered that there was free on street parking between 6.30pm and 8.30am on the very same street as the hotel, and it was only 1.80 per hour either side of that.<br />When being shown to my room by the porter, I was told that the quickest way to my room was out through reception then back in through a fire escape. This was fine until I discovered that the very same fire escape was the smoking hangout for the staff, everytime I left or returned to my room I was greeted by a wall of cigarette smoke and a band of scowling cooks/waiters/receptionists. Nice.<br />And finally the food; on my first night at the hotel I went down to the restaurant to eat, as is tradition. I ordered the Tuna and green bean salad at 11.95. I got a tin of tuna, a tomato, half an iceburg lettuce and a few slices of cucumber all mixed together in a bowl with no dressing. I wasn't expecting fireworks but this was ridiculous, less than 1's worth of ingredients chopped up in a bowl and passed off as restaurant food. Needless to say I didn't eat in the restaurant again, instead I ate out or had some M&S ready meals warmed up in the microwave in my room.... thats right..... a microwave...... in a hotel room....<br />To sum up - if you like rude and unhelpful staff, terrible food and bizarre in-room facilities, then this is the hotel for you!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Jun 2009

Room was small and cramped and in the...
Room was small and cramped and in the bowels of the hotel.<br />Breakfast was nice but selection was poor for 14.95... way too expensive for a few sausages and scrambled egg.<br />A/C didn't work in the first room so a room change was necessary... sadly to a room even more cramped than the first!<br />Free internet was nice, though a damaged connector in the first room didn't help and the system din't want to play with my laptop in the 2nd room.<br />Very convenient for Earls Court station and for Earls Court exhibition centre.<br />Good selection of restaurants within two minutes walk... try Dino's Italian, really nice food, not too expensive.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Jun 2009

Value for money in a central location Will...
Value for money in a central location. Will use again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Jun 2009

Rooms were nice but we put two floor...
Rooms were nice but we put two floor under reception so had no natural light which wasn't very nice (rooms 16,17 & 18). I was able to use the internet line in my room but my colleagues weren't. One of my colleagues got in the Wifi in reception but I couldn't which was frustrating as we were trying to work.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Jun 2009

I was told that because of a problem...
I was told that because of a problem with the boiler I would be put up at their sister hotel just down the road. The hotel was called 'Townhouse .... ' (I forgot the full name)<br />The room smelled , the paint was peeling in the bathroom and it was the smallest room I have ever seen. Stretching my arms out I could touch both walls.<br />I won't be coming here again
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Jun 2009

Nahe an U-Bahn-Station ruhiges komfortables Zimmer mit seidensanfter...
Nahe an U-Bahn-Station, ruhiges, komfortables Zimmer mit seidensanfter Bettwsche, gutes Frhstck, freundliches Personal. Leider waren die versprochenen Frchte und das Mineralwasser nur am ersten Tag im Zimmer und zum Willkommens-Wein fehlte der Zapfenzieher (die Rception hats dann gerichtet).
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Jun 2009

Had a basement club room but it had...
Had a basement club room but it had a little outside area-very cute<br />The room was HUGE and lovely. Bathroom small in comparison but nicely done.<br />Lovely breakfast and literally a 5 min walk from Earls Court tube.<br />Would stay again if we got an offer as a little pricey<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jun 2009

Greta Value for the paid Good standard of...
Greta Value for the 89 paid. Good standard of room and as the room I had was in the basement no exposure to the normal noise you experince with central london hotels
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Jun 2009

This is the nd time we'd stayed in...
This is the 2nd time we'd stayed in a club room, but the first one was much bigger - we'd hate to think what a standard double was after staying in this one! The room layout wasn't fantastic - if one of you used the bathroom during the night and turned the light on, the other person got woken up. And the turn down serivce only happened on one of the 2 nights, and there was no chocolate as promised, just a little card. The complimentary wine is only available in red, which neither of us drink, and the 'daily replenished' fruit basket got filled for our arrival and that was it. The breakfast was ok, although on the second morning there was less choice, but this may have been down to our timing, altho 10 minutes before the buffet was closing, one of the waitresses was restocking the cereals and bread. Also, there we no plates or bowls available so we had to ask for them, then the waitress got distracted on her way to get them so we had to ask another one.<br />Overall, the room was clean, the bed was comfy and we had a good stay. And the hotel is in a convenient location with the station and plenty of shops a 2 minute walk, but if we were to stay here again, we'd not pay for the club room as it seemed a waste of money (the first time we stayed was paid for us, so we thought we'd splash out this time.)
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Jun 2009

I think the I paid for the room...
I think the 89 I paid for the room was right. The location is fine but we were not even staying in the hotel but round the corner in another building. The rooms are dark and hot and the AC was not great.<br />If you want a cheap room in a good area of London then OK, but don't be folled by the discount you get off of the normal price as you expectations will suffer.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Jun 2009

No staff help you with luggage No staff...
No staff help you with luggage! No staff open doors at reception for you! I held door open numerous times for other guests entering/leaving hotel as FOUR (4) staff stood around!<br />Television not working so we asked for it to be seen to THREE (3) times in two days and still no one even bothered to acknowledge our request. Very basis but hey: you get what you pay for! Otherwise, good location with shops nearby and easy access to underground (the tube silly not the revolution...not yet anyway!!!).
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Jun 2009

I had a clubroom which was on special...
I had a clubroom which was on special offer. Very impressed but there was slight smell of fish in room?!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Jun 2009

I checked in late one evening The Receptionist...
I checked in late one evening. The Receptionist called a colleague over, who walked me outside of the building to a sister hotel around the corner (it would have been nice to get an explanation!). I had a single room which was well equipped. The decor was identical to all other Shaftesbury hotels I have stayed at. The bathroom was tiny and the glass shower screen did not prevent water spraying all over the bathroom floor, but the suite was modern and clean. The location was quiet. The hotel was good value for money 59-69.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jun 2009

We were disappointed at the standard of accommodation...
We were disappointed at the standard of accommodation especially considering that they claim the club room is usually 400 per night . I find this to be totally false advertising - The room is worth no more than what we paid which was 139. They should be more realistic and make that the standard price for the room rates all year round. We have stayed in much better hotels than this for similar money - the room was comfortable and clean and the only thing that made up for it, is the size of the plasma!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Jun 2009

we stayed here for one night to go...
we stayed here for one night to go to see a concert. The Hotel was quietly tucked away and yet convenient for all attractiona we wanted to see. Close to Hyde Park was an added bonus. At the price we paid it was a very good deal.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Jun 2009

What a hotel What a beautiful place in...
What a hotel! What a beautiful place in a prime location (2 minute walk from Earl's court Underground)! I was so very pleased with this hotel! It was a lovely room (we got room nr 3) with gorgeous decour and a very luxurious bathroom and the aircon was God-send in the heat. The staff were very professional and even though we checked out early, they were happy to keep our luggage for us while we went around London running errands. The only thing is that they don't take Visa Electron, which is fine, but it wasn't mentioned on the website. Otherwise just plain perfect!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Jun 2009

The staff were average I had an enqiery...
The staff were average. I had an enqiery re the BW rewards card and they could not be botherd to check for me. However they were more than happy to offer me the local loyalty card with a big smile.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Jun 2009

The location of the hotel is excellent being...
The location of the hotel is excellent, being within 5 minutes walk of the underground for easy access to other areas of london. Earls Court itself has a variety of pubs, cafes and restaurants, and the hotel restaurant looked good too. Clean rooms, friendly staff and a fast check in.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 May 2009

The shower was poor it lost power almost...
The shower was poor it lost power almost straight away and was freezing, I made the staff aware the next day the shower was warm but still lost power. ended up fillin the bath and having one of those
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 May 2009

I really liked the decor of the room...
I really liked the decor of the room and it was equipped with every thing I could possible need. The TV was up to date with plenty of channels. The bathroom was luxuious. I used the fitness center and had a good work out. My hotel stay made my visit to Kensington all around great.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 May 2009

The hotel is in a good location close...
The hotel is in a good location,close to tube station and in quite area. Very good facilities in the room. Didn't see much of the staff but appeared pleasant and helpful. The only downside was that we had to go through the basement on a very circuitous route to get to our room.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 May 2009

When we arrived we were told that due...
When we arrived we were told that due to a problem with our room, we were to be moved to their "sister" hotel across the road (The Kensington Townhouse). The room was well decorated, well equipped and clean. The only issues were the size (they supply you with an ironing board but not really sure where we could have put it), and the fact that the tube runs under the hotel so you can hear the faint rumble every 15 minutes. We were compensated for the change of Hotel with a complimentary breakfast which was nice. For the price we paid it was good ......... had i paid the full rate i may have been more than a little disappointed.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 May 2009

Got a club room for very reasonable price...
Got a club room for very reasonable price and it was excellent. Clean, spacious and lovely bathroom.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 May 2009

Efficient but not particularly warm reception at the...
Efficient but not particularly warm reception at the desk. Car left outside hotel 10 mins before free parking and got ticket with only 7 minutes to go on a Saturday evening (our fault nevertheless we know)! Other cars got tickets later over weekend. No warden obvious so left us wondering if all the hotels are watched and someone ready to pounce at any time! Guests beware! Bathroom v. small - impossible to find a good place to do make up! Room on 5th floor full morning sun, unbearably hot at the end of a warm Chelsea Flower Show day! Hotel maintained to a high standard and couldn't be cleaner. Great location with lots of taxis available and easy walk across to Kings Road, Brompton Road etc (and lovely shops!) Didn't use restaurant simply because there for one night - dinner pre-booked at a fave restaurant and we like to go out for a morning walk to find quirky places for breakfast.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 May 2009

Very convenient - tube only a couple of...
Very convenient - tube only a couple of mins away. Quiet location, rooms very clean - ours was a bit small but ideal for a short stay. Most of the staff (esp. the restaurant manager ! ) were very friendly & helpful. Breakfast was excellent - great choice. Dinner was ok - not a great choice & a bit pricey. Overall - very happy !
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 May 2009

We got a deal on a club room...
We got a deal on a club room which was very nice, and hotel itself in an excellent location. Breakfast (inlcuded in the deal) was also pretty good. Only slight down sides were that the complimentary flowers/wine/water were issued on day 1 only, and also that the TV system stopped working for quite some time, although in fairness this was a fault with the entire system that I'm sure was rectified asap. Otherwise would recommend this hotel (at least the club room) and look for a good deal on it.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 May 2009

I was give a complementary breakfast which I...
I was give a complementary breakfast (which I thought was nice) as I was sent to another hotel which did not appear to be 4*. Excellent location and access to Earls Court Tube
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 May 2009

Rooms below ground level have no window leaving...
Rooms below ground level have no window leaving you quite clostrofobic
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 May 2009

Beautifully furnished room and very comfortable bed Designer...
Beautifully furnished room and very comfortable bed. Designer bathroom, extremely helpful staff who found us directions to the V&A, printed off cinema timetable, very freindly and smiling. Bargain late room at 75 ( no breakfast) but you need to not mind being in the basement
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 May 2009

Our room was very small but clean the...
Our room was very small , but clean .. the mattress was to small for the bed frame !! . We both tripped over this frame ! .. After 15 minutes we found that the tv did not work ! ... After much hassle the hotel changed our room .... The next room had the same bed problem , more tripping on the wooden frame , but the tv worked .<br />But to be honest the room was spotless , very clean .
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 May 2009

A beautiful hotel with equally beautiful decor Unfortunately...
A beautiful hotel with equally beautiful decor. Unfortunately not enough room to pull the chair out from the desk without moving the bed. The wooden bed frame protrudes which I caught my shins on a number of times due to the lack of room to walk around the bed. Overall I was impressed but the size of the room (I wasn't expecting anything huge) was a bit of a let down.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 May 2009

Lovely location carpets a little threadbare Room no...
Lovely location, carpets a little threadbare. Room no natural light and tv didn't work but good size and the reception did send someone to fix the tv quickly. Good size room. Comfy bed. Room service menu limited.<br />I booked two rooms for a colleague and myself. They wouldn't let him check in until I arrived to pay; I tried to give authorisation via fax, was told they couldn't do it without the card; when I arrived having had to leave work earlier than was desired; I was told they didn't accept electrons at all. Then had to walk to get cash. Next morning I was told I hadn't paid... Marred what would have otherwise been a good stay.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 May 2009

This is the first hotel in London I...
This is the first hotel in London I have stayed at where I would actually go back!! Normally I am dissappointed by the size/ quality of the room or other aspect of service but this did not disappoint. If I am being really picky, the plates for breakfast weren't heated - but then that's being really picky isn't it?
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 May 2009

While the room was nice I was tucked...
While the room was nice I was tucked away down in the basement with only artificial light for a window. The room was however very nice which is more than I can say for the food. I had a lasagne for 10 which was no better than a cheap supermarket microwave meal with chips simply piled up high on a separate plate. Total price 13 was a coplete rip off. Service was adequate but I was in a car and the price for parking in another hotel was 30 pounds for the night making my bargain price not much of a bargain in the end
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 May 2009

Room was okay better than my previous room...
Room was okay, better than my previous room on a former stay, in the annexe just to the right of the main hotel. A spacious enough room for London, better than others in this hotel.<br />The continual issue with this hotel is the inability of the reception staff to smile. The welcome is basic, with staff who are not particularly clear in their english and it feels very much like you're part of a process, not an individual customer.<br />A smile costs nothing and would improve the welcome at this hotel no end.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 May 2009

What a great location It is close to...
What a great location. It is close to Earl's Court Tube station and also within walking distance to the likes of Harrods etc. The room was gorgeous. I had a preimum single room and it was very cosy! spotlessly clean . I was surprised to be in a room in a buillding across the road and round the corner from the main building - but I loved that in the end. I will be staying there again and would recommend it to anyone.Breakfast was over priced!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 May 2009

Room was so small you had to climb...
Room was so small you had to climb across the bed to get to the bathroom!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 May 2009

Great hotel highly recommended Very clean nice rooms...
Great hotel, highly recommended. Very clean, nice rooms, best LR hotel I've had in London !!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 May 2009

stayed one night excellent room very clean great...
stayed one night, excellent room, very clean, great full english breakfast. most of the staff very helpful and polite. Would use again!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 May 2009

Very easy to book the room Brilliant location...
Very easy to book the room. Brilliant location just off Earl's Court Road very close to the Tube.<br /> Surprisingly quiet room, considering hotel quite close to the main road. Lots of restaurants, cafes, pubs within 150 yards, so no problem with breakfast, dinner etc. Staff very polite, room very clean. Not the biggest double room I've seen, but comfortable. Very good value.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 May 2009

Great price for quality London hotel ...
Great price for quality London hotel
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 May 2009

we had a nice stay there was a...
we had a nice stay, there was a fan that we could not turn off which was a little annoying. the location is perfect for getting about london.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 May 2009

Easy access to central London Very clean and...
Easy access to central London, Very clean and comfortable rooms. Made to feel welcome. Eat in the resaurant rather than go out for a meal and food was good, not an extensive selection of meals but what there was was competitively priced and reasonable quality.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 May 2009

The hotel's air conditioning was not effective and...
The hotel's air conditioning was not effective and can only be set (allegedly) to a minimum of 18 degrees. All areas other than the lobby were uncomfortably hot. The 'gym' facilities consist of a basement room with a few basic pieces of equipment. Better than nothing, but no entertainment facilities (e.g. TV/Radio) in the Gym and again a very hot room. It's not been set up by someone who ever uses a gym, that's for sure.<br />Room quality was good. Customer service was pretty shabby frankly. Staff seemed to struggle with English and I didn't feel like anyone was really all that interested.<br />Breakfast is adequate, but poor quality orange juice and fashionable (rather than functional) crockery - e.g. sideplates too small to hold your toast for breakfast!<br />This is an adequate hotel at the laterooms price, but not as good as it makes out. I'd stay here, but only if a better alternative wasn't available.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 May 2009

Dreadful check-in on of the worst I have...
Dreadful check-in, on of the worst I have ever received. Rude staff and aggressive. I had a basement room, and this four star had rooms without windows, so take care to get a room and window. Who would have thought a AA four star rated hotel would have light as an option!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Apr 2009

i had a basement room that was very...
i had a basement room that was very small, dark and sounded like the tube directly under my room. to top everything i had 2 cockroaches as company.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Apr 2009

We only stayed here for night as a...
We only stayed here for 1 night as a quick getaway for my birthday but we were pleasantly surprised at the standard of hotel. It was conveniently close to the tube station which made it very easy to come and go and the street was nice and quiet by the hotel. <br />We were very pleased with our room, it was modern and clean. It was unfortunate that we had some extremely noisy people in the room next to ours but when we asked at the end of the evening to change rooms we were bought up an alternative key immediately, so the move was quick and easy and our second room was just as good. <br />The only flaw in all the rooms was that the doors were so heavy that to close them you had to slam them, this meant being disturbed at all hours with doors closing but that was the only negative we could find. <br />All in all, good service, clean and comfortable rooms, and a convenient location close to the tube, you can really ask for more for a quick trip.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Apr 2009

It was an absolute pleasure to have stayed...
It was an absolute pleasure to have stayed at the hotel im so glad that my daughter found it,the only thing i did not experience was the food,but didnt know the htel had that facillity untill i was leaving,but hope when im back again,iwill be able to sample it<br />.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Apr 2009

As long as you're getting a discount off...
As long as you're getting a discount off the 200 plus asking price.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Apr 2009

Very practical location for access to London's sights...
Very practical location for access to London's sights using public transport or hiking. Very close to Earl's Court tube station. Also convenient for Heathrow as trains leave from EC straight to Heathrow. Nice service-minded people. Food: normal hotel, not great, not bad.<br />Rooms nice with everything available and good bathroom. Appreciated the coffee/tea making.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Apr 2009

A small but nice room for the most...
A small but nice room for the most part. The bathroom was particularly nice. Unfortunately, the air conditionor did not work and the window did not open properly on what was a rather warm evening.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Apr 2009

no real problems with this excellent hotel we...
no real problems with this excellent hotel, we had to look for things wrong, what we found wasn't worth complaining about as they didn't affect our very comfortable stay.<br />Breakfast was brilliant, bed was very comfortable, nice and warm room.<br />Next time we go to London, we will certainly look for this hotel again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Apr 2009

Staff were courteous and helpful Room was very...
Staff were courteous and helpful. Room was very well furnished and very clean. Only negative was the room was very smal.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Apr 2009

Lovely hotel in gorgeous area Was given fantastic...
Lovely hotel, in gorgeous area. Was given fantastic deal through late rooms and would definitely stay again. The only downside is that continental breakfast was 14, which seemed a bit over the top, but then again, it was in Kensington. The room was beautiful, shower room was lovely, with complimentary toiletaries. The room had a microwave, discretely hidden in cupboard, along with a fridge with complimentary bottled water. Also had tea and coffee facilities.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Apr 2009

My colleague and I were initially offered basement...
My colleague and I were initially offered 2 basement rooms, which, although nicely furnished, were without any natural light (no windows). After then asking for rooms with windows, my colleague was fortunate enough to be offered a room on the 1st floor, whereas mine was in the hotel's 'annexe' across the road, which wasn't ideal, although it was on the 4th floor. Overall the hotel was good. The reception staff were very friendly. With regard to eating there, I wouldn't recommend an evening meal in the hotel's main restaurant ... we both had the tuna salad, but I did find a hair in mine. However, breakfasts were very good.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Apr 2009

Room not connected to the main hotel so...
Room not connected to the main hotel, so did not use the gym as was a little off putting wandering across the road. Room in the basement - not good. Room had a door to a disgusting courtyard outside with refuse and cockroaches and cigarette butts etc and felt unsafe. Room also very shabby - scuffed wallpaper. Tiny bed!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Apr 2009

only at the Late Rooms price which was...
...only at the Late Rooms price, which was a significant discount on the advertised rack rate. You would feel very upset if you paid anything close to the rack rate. I stayed in a "Superior" room but I'm not sure what it was superior to. All in all it's a clean hotel, staff are friendly enough and the location is good. If you're getting a (very) hefty discount on the rack rate you likely won't be too disappointed.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Apr 2009

The room was quiet clean and comfortable Lovely...
The room was quiet, clean and comfortable. Lovely furniture and furnishings. The only slightly negative thing was the flat screened TV was too big for the size of room so we had to turn it off as it gave us headaches.<br />Overall it was a good place to stay with easy access to Victoria and Olympus.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Apr 2009

Rooms in hotel were great compared to others...
Rooms in hotel were great compared to others where I have stayed in London. Bed was comfortable and there was a dressing gown hanging in the wardrobe for my use. Flat screen tv in good position aswell as fridge, kettle for tea and coffee and microwave. Bathroom was nice and clean as well. Only negative comment was that the windows did not open and the room got very hot in the night. I find aircon disturbing and would rather have window open a little. Staff were friendly and helpful when I was looking for late night shopping and they looked on internet to find me opening times of shopping centre in Shepherds Bush. They also stored my case for me on the following day til 6pm. Location is great as it is in a nice, quiet street only 2 mins from Earls Court tube which connects you easily to all London attractions. Oxford Street is easily accessible as well as Kensington and Knightsbridge and Kew gardens. Did not eat at hotel and menu that I looked at was pretty basic but if you are looking for a comfortable stay in a good location then this is it!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Apr 2009

On third floor facing street so a little...
On third floor, facing street, so a little noisy with window open ... necessary 'cos it was too warm in the room and AC a little noisy too. But it worked. Fair sized room, clean, comfy bed, good shower, all the bits 'n bobs you'd expect ('fridge, so bring a pint of milk/champers with you!) even a microwave .. and the Torygraph under the door in the morning! I was expecting a right ol' flea-pit, from the comments of other reviews so I was relieved that it was more than all right, having had to make a very last minute booking and needed to be in that particular neighbourhood. Made a plesant and affordable place to base a brief visit to the smoke.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Apr 2009

The hotel room was situated on the lower...
The hotel room was situated on the lower second floor. There were no windows therefore no natural light. It was small, dark and dingy and got very hot despite the air conditioning being on the lowest setting. It did give the impression of being in a fairly plush 'cell'. However, it was clean and did have some handy facilities such as a hairdryer, an irons, a safe, a fridge (that didn't work) and a microwave. There were a lots of gadget facilities available via the large flat screen TV. and internet access. However for a short stay I would have preferred to have had better light and cooler air or windows to obtain fresh air. The reception staff were polite but did not project a friendly inviting welcome. I would not choose to use this hotel again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Apr 2009

When me and my friend stayed here we...
When me and my friend stayed here, we were greeted by two friendly staff and upgraded me to a club double bedroom. which was massive and had stairs in it! lol The room itself had a bath no shower though which was a downside. The bath had a burn stain on the base of it but the toiletries and fresh flowers made up for it. The bed was lovely and was really comfortable. The Tv was a flat screen. However 1 problem had occured during our stay, 1 being that the Tv kept turnin on and off and changing channels which was quite freaky. but I called the reception and they sorted it within a matter of minutes. Really nice place and right next to earl's court station and nice restuarants. Defo would go again, highly enjoyed it at such a reasonable price. =)
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Apr 2009

At the LateRooms rate I thought that this...
At the LateRooms rate I thought that this Hotel was very good value for money. It is convenient for the Underground network and there are plenty of bars & restaurants in the local area. There was a minor problem with the first room that was allocated to me, but the management dealt with the situation very efficiently and moved me to a larger room at no extra cost. The breakfasts are excellent and I would recommend that you pre-book (when you check-in) to get them at a discounted price.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Apr 2009

A last minute decision to visit London The...
A last minute decision to visit London. The hotel was central and perfect for our requirements. We would certainly do this again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Apr 2009

The room was in an quot annex quot...
The room was in an "annex" around the corner from the hotel. Room was comfortable but small.<br />I was aked to pay for the room on arrival and also to leave a separate 10 deposit towards any extras, which I was assured would be refunded. I have never been asked to do this before and am not happy about it, to be honest.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Apr 2009

Star - Hotel might be but our room...
4 Star!!! - Hotel might be but our room certainly wasn't - Might have been because of the deal - On arrival receptionist not very helpful and English was very poor - Showed us way to room as told we wouldn't find it (she was right) even showed us quickest way out of hotel via service area (lovely!!) and later to find it went in front of our room! - On entering room very surprised at its size (have stayed in larger singles) The bed was barely a double and you could just get around it - Wardrobe doors had to be closed to get to the bathroom - Lovely view onto basement steps and staff area (very dirty with washing piled up and cleaning products + empty tins) Had to keep curtains closed when in the room - Never used the facilities available (passed the gym which small and dirty) - On leaving staff on reception very cold (couldn't ebven manage had we enjoyed our stay - Overall not impressed with deal and value
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Apr 2009

The air conditioning didnt work properly and was...
The air conditioning didnt work properly and was very noisey, the extract fan didnt work in the bathroom, so it got really hot after a shower. We reported it to reception, but after been out of the room for over 10 hours nothing was done about it.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Apr 2009

Good value for money A nice area with...
Good value for money. A nice area with bars and shops open late. Very close to underground station and easy to find. Helpful staff. Breakfast a little on the pricey side, but plenty of places nearby you could get something cheap. There is a fridge and microwave but no plates, glasses or cutlery.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Apr 2009

Very close to tube Was given free upgrade...
Very close to tube. Was given free upgrade from single to a huge double. Service was good. Would stay again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Apr 2009

This single room was in a basement with...
This single room was in a basement with no real daylight. Very cramped. It was round the corner from the main hotel - but nothing wrong with that. What was wrong was that there was a small blood-stain on a pillow, and there was no plug for the bath. This was a very cheap deal, and the room was fundamentally clean; anyone can miss a small stain. But it was worth the 75 per night that I paid through Laterooms and never the 300 full price.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Apr 2009

When we checked in all was lovely we'd...
When we checked in all was lovely, we'd asked for a clubroom, and everything was as it should be. Then we used the shower and flooded the bathroom as there was no rubber seal to stop the water from escaping. When we asked for something to be done, the maintenance said nothing could be done until tomorrow. They offered to re-service the room, but we opted to change rooms. It was in the basement, but a nice enough room. (it even had a t.v in the shower, but we couldn't find the remote) The problem was that althoug they moved our luggage, they didnt move any of our upgraded amenities, so we returned to our room at about 1130pm to find no wine, no flowers, none of the upgraded toiletries, no robes (which weren't 'fluffy', as stated even in the previous room). We tried to call Reception, but the phone didn't work, so we had to go up there, and ask about these things. <br />They sent the wine down, but nothing else, so I had to go up there again. I was getting mad by this point, but basically they just said it would get sorted and if I had a problem, I should speak to the manager in the morning, as they couldn't deal with compaints.<br />In the end, we didnt get it sorted, and the next day when we checked out the manager was nowhere to be found, so we just left. It was such a shame as everything was brilliant when we arrived, and it just went downhill. I will be contacting Best Western, and Shaftesbury Hotels to take it further.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Apr 2009

Supposedly luxurious it did have the plasma a...
Supposedly luxurious it did have the plasma, a microwave and an apple and orange in the room. Decor was modern hotel type but extremely small -I'm sure plasma screen was wider than bed! Having said that good value for location but I would have cried if I'd paid more than 100 per night
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Apr 2009

Staff sullen and not at all welcoming have...
Staff sullen and not at all welcoming, have to carry your own bags, lift not working which added to the excitement. Room just ok but bed like a rock. Mini bar empty, obviously do not trust anyone. No bed turndown or night time chocolate as advertised. Ordered a couple of sandwiches and pot of tea when arrived and had huge arguement as they said did not do room service when restaurant not open, surposed to be a 4 star and own literature states 24 hour room service. Then tried to charge us 22.75 on leaving for the sandwiches and a pot of tea made up of a teapot of hot water and two teabags, no milk, no saucers, no spoons. Did not pay it, eventually reduced to 7.95 when Manager called. Breakfast was laughable, no room for us and asked to wait in reception, which was full of other people waiting. Went back to room. Eventually got breakfast and wished I had just had cereal. Dont bother unless absolutely desperate.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Apr 2009

The Staff were friendly and very helpful however...
The Staff were friendly and very helpful however the hotel itself is very dated. The first club room we were booked into was quite small and dusty. I complained to the staff who moved us to a larger club room. This time there were no toiletries available but we thought we would not bother complaining. In all honesty, I would give this hotel 2 or 3 Stars. Great location though.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Apr 2009

I wasn't too disappointed with this hotel but...
I wasn't too disappointed with this hotel, but not impressed either. My room was nice but tiny (so small that two people would have struggled!), there was no minibar, and yet I was still charged upfront for the room when I arrived, AS WELL as a 20 surcharge, just in case I racked up a bill of extras! I found this rather annoying. The decor was rather tired, but the location is great, right next to Earls Court tube station and near to lots of great attractions. The staff were pretty nice, and overall it was good value, at least at the LateRoom rate I paid. If the 400-ish price tag they claim is the rack rate is really true, I'd be furious if I paid that and got the room and service I received. I could not even open the wardrobe door, it was so small.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Apr 2009

Very handy for Underground ...
Very handy for Underground
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Apr 2009

A well run hotel with very helpful and...
A well run hotel with very helpful and accomodating staff. Nothing was too much trouble and they were alwasy willing to go that extra mile. Food was good and the breakfast represent very good value.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Apr 2009

Got value for money on this one but...
Got value for money on this one but staff on first shift seemed a little off the pace late evening crew had their act together
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Mar 2009

I stayed in room which has no windows...
I stayed in room 008 which has no windows and was very dark. Next to 008 was a disabled toilet which was used by everyone from 6am in the morning until very late at night (Although I do think I may be used as a staff toilet). Doors were banged and for both evenings I didnt sleep at all well. The staff very very accommodating and did put up a sign to ask people to be more curtious about noise. Food at this hotel was excellent - although did visit the restaurant at 10.40 on Sunday and they were not replenishing the hot food section until asked to do so.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Mar 2009

For a double exec room must be one...
For 75 a double exec room must be one of the best value hotels in London. One minute from Earls Court Station.<br />The room had a 32 inch LCD television, fresh fruit and water. I did not expect much for the price however was really suprised, the food was cooked in open plan area kitchen and was really good Aberdeen Angus Burger and a great fresh tomato salad.<br />Gym was small but had everything required, free wifi and a very good breakfast.<br />Would recommend this hotel . It was Incredible value for under 100.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Mar 2009

Not the first time at this hotel The...
Not the first time at this hotel. The room this time was, as previously, well furnished and comfortable with the usual (for this class of room) trimmings of fancy chocs, fruit and a half bottle of red wine. Reception is not very welcoming; quite stark and a little scruffy but the staff on this occaision were polite and efficient. The downside was the cooked part of the breakfast; the plates were cold and so was most of the food. I think I was invisible that day as no-one offered me tea or coffee. However, on balance I would stay again as for London this does represent good value.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Mar 2009

My husband booked a surprise birthday overnight stay...
My husband booked a surprise birthday overnight stay in London at the Kensington hotel, however, he was informed on the 20th March that we had been moved to the Best Western in Piccadilly because of a problem with the Kensington one. This was rather inconvenient as all his plans revolved around being in West London. To cap it all we had been allocated a room on the top floor and the lift was broken. Such a shame as the room was lovely and I'm sure had we been able to stay at the original location, everything would have been perfect.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Mar 2009

Very nice hotel great value for money per...
Very nice hotel, great value for money @ 65 per night in London! Was concerned about how the room would be @ that price, no need to worry. Very comfortable room almost 5 star. Only negative was that both the room and the corridors were far too hot. Turn down the heat save some money & help the environment. Did not eat in the hotel. If bringing a car be careful the hotel is in the congestion charge zone (only just) and parking all around is very limited with residents parking taking up most of the streets. Park in there for 10 minutes as I did whilst you unload your bags and it cost me 120 fine!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Mar 2009

very good ...
very good
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Mar 2009

Fantastic boutique hotel double room exactly as advertised...
Fantastic boutique hotel, double room exactly as advertised in the picture....only negative is the club room was in the basement with nonatural light due to an absence of windows (a fantastic light box suffuced)<br />Friendly helpful staff...will definitely return...provided I can get same room on upper levels (with a window ands a view obviously ;-)
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Mar 2009

This hotel was situated by the earls court...
This hotel was situated by the earls court tube station on the piccadilly line that goes from heathrow to London. We found it to be excellent value for money, clean with good service.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Mar 2009

Fantastic little establishment that proves that you can't...
Fantastic little establishment that proves that: you can't judge a book by its cover. Club room was magnificent with all the amenities and extras. Broadband was appreciated and the little extra serving stand made the trip. I would recommend this to anyone having to have a meeting in central London. Fabulous value for money!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Feb 2009

The Double room was well fitted and clean...
The Double room was well fitted and clean but was very much on the ''compact'' size<br />Within Congestion Zone<br />Expensive parking offsite
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Feb 2009

Second time of staying here and this time...
Second time of staying here and this time I was in another building just down the road, I'd heard about this, so wasn't too bothered. Also had microwave in room which was a pleasant surprise. Otherwise same comments as before - room was small, but very clean and functional.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Feb 2009

Was very pleased with the hotel---nicely appointed room...
Was very pleased with the hotel---nicely appointed room, clean--very small but perfectly comfortable. My only complaint was when I could get the shower to work there was no hot water. Ahhhh, nothing quite so bracing first thing in the morning as an ice cold shower!!! OK, things happen, I'll get over it. On the whole, I would definitely stay here again at the LateRooms price.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Feb 2009

Sadly let down by its customer service -...
Sadly let down by its customer service - from the rude demands for payment upfront and a deposit at check in (20, I presume to cover the minibar... we had an inclusive package anyway, so nothing to take) - to their argument over breakfast (again, despite 'club room', it was alleged I hadn't paid). Good location. Sadly let down by customer service. Club room upgrade not worthwhile - fruit bowl and wine not replenished, breakfast mediocre at best. There are cheaper places in London - this one isn't worth the extra few pounds.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Feb 2009

the hotel is very satisfactory the room is...
the hotel is very satisfactory, the room is clean, luxurious, and equipped with everything you need, including a big LCD TV that offers many entertaining channels for free (however payment is required for some of them), the location is perfect 2 minutes walk from earl's court tube station, and there is Nandos right next to the tube station which made it more exciting!<br />my only pick ups are the small size of the room, the non-smiling face of one of the two receptionists, and the old looking reception area, however all in all i do recommend this hotel, good value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Feb 2009

Very convenient hotel based in a central location...
Very convenient hotel, based in a central location, clean and with the laterooms offer, excellent value for money. Room very tiny but for a one-night stay, perfectly adequate. <br />My only gripe was that my special request of not being in the basement was offered, but when I raised this with the checkin staff, he promptly found me a room on the top floor as one was available. Breakfast was way too expensive but there are numerous places around the hotel to have breakfast at so that was not really a problem.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Feb 2009

The room was a little warm but other...
The room was a little warm but other than that this was an absolute bargain. Would definitely stay here again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Feb 2009

Room had good fittings and bathroom was of...
Room had good fittings and bathroom was of a good standard. The weaknesses centred on the size of the room as the wardrobe doors and fridge door could not be opened fully without banging against the double bed. Walikibg around the bed was also difficult without banking into furniture-This is because the room was a single room with a double bed!<br />The room key was a problem and needed to be reswiped every evening-annoying!<br />Would only recommend for a single person in the double-totally unsuitable for two people sharing.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Feb 2009

rude staff that gives you attitude lt br...
rude staff that gives you attitude.<br />Rooms that look like caves more than fancy hotel rooms<br />Bathroom wasn't working properly (no hot water)
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Feb 2009

I stayed here for nights in February and...
I stayed here for 3 nights in February 2009, and was a little dissapointed. Although nothing which would really ruin a stay, there were some items which weren't really at the level expected. The hotel is suitable for a cheap bed and breakfast, as its very close to Earl's Court Tube Station and fairly easy to find. <br /> We arrived at the hotel in the evening, and were checked in, then lead into the basement (the rooms which they seem to give to laterooms.com bookers!), and through a maze of alleyways to room 14. When we entered the room it had someone elses possessions and baggage in it. We then had to return with our baggage through the maze of alleyways to the frontdesk. The next room we were given was 504, which when we got upto and opened the door, we found the TV on and entered to find someone fast asleep in the bed. We returned to the front desk again and they sent us to the bar for a complimentary glass of wine while they decided what to do. Finally we were given room 305, and all was well. The room was quite nice and modern, although the bedding is simply a sheet and a thin blanket which some may find acceptable, but I prefer duvets (not really a fault on the hotels part). <br /> We then decided to order room service, and were told that they could only provide Panani's and it would take 15 minutes, it arrived an hour later!<br /> We made our order for in room breakfast, and the order received wasn't accurate, but the food was good quality and we ate it anyway as I really wasn't interested in waiting around for it to be corrected. <br /> <br /> Other minor issues were that the room key cards were deactivated every day and after returning from a days shopping we had to return to the front desk to have them reactivated. <br /> The room although cleaned, was never vacuumed during the stay, the fruit bowl, shampoo/toiletries and toilet paper were never replaced. Finally the staff although courteous, were very cold, unfriendly and quite slow.<br /> Despite these issues, we managed to enjoy our short holiday and simply laughed them off. But I would choose another hotel in future. My Filipina girlfriend was quite pleased however that nearby was a Filipino Supermarket and Restaurant.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Feb 2009

Room was fine- a few 'loose fitting's but...
Room was fine- a few 'loose fitting's but nothing drastic. Microwave was a bonus- saved always having to eat out. There was a dreadful smell of cigarette smoke in the corridor that persisted for the entire stay- another guest was complaining at the front desk that people in the room next to him were smoking and that, despite his complaints, nothing had been done.<br />Busy at the desk but generally they handled things okay. Asked for an adaptor and had to wait 24hours for one to be available. Internet access in room very fast. Overall, very positive and, at the laterooms rate of 52 GBP very good value.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Feb 2009

Well it was a bit like lilliput -...
Well, it was a bit like lilliput - very tiny, and I got bruises bumping into the corner of the bed and the sink in the bathroom. The room had a double bed, but two people in the room would have been a squeeze. That said, the bed was really comfortable and the sheets fresh and clean. There was a big plasma sceen on the wall at the end of bed that doubled as an alarm clock. The bathroom was newly refurbished, with a lovely sink, reasonable shower and good lighting. It was close to the tube station, which was a bonus, and easy to find. The staff were very helpful.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Feb 2009

Awful hotel Website claimed that our room was...
Awful hotel. Website claimed that our room was a superior one reduced from over 400 to 65 in reality it was a dump that wasn't even worth that. Breeze blew in through bed headboard. Bed was old and uncomfortable. A huge pillar in the middle of the room meant it was cramped and filled with an odd assortment of mismatched chairs. Impossible to watch TV as it was mounted on wrong wall. Walls paper thin. The hotel smelt of damp and the staff were the unfriendliest I have ever come across - misdirected us to our room three times and then forgot to give us an alarm call we booked. All without apology or even a smile. STAY WELL AWAY!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Feb 2009

One or very two minor maintenance issues with...
One or very two minor maintenance issues with room (bulbs gone), air con unit a little noisy etc., but otherwise very good value for money. Staff were friendly and responsive to any needs. Excellent location ( 2 mins from Earls Court) with plenty of choices for food and drink in the vacinity. Would stay again without hesitation.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Feb 2009

Nice hotel Only grumble was the lack of...
Nice hotel. Only grumble was the lack of window in the rooom (we had a room in the basement). However, this was a minor problem. Very clean and well maintained and we thought it was fantastic value for money. Didn't eat at the restaurant, but would recomend the lovely Thai at the end of the road.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Feb 2009

Great value at Laterooms price - not convinced...
Great value at Laterooms price - not convinced anyone would pay the benchmark price !
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Jan 2009

As others have said the room was quite...
As others have said the room was quite small, but still big enough to put up the ironing board! It was very clean and for a one night stay there was enough space.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Jan 2009

The hotel was clean and comfortable and worth...
The hotel was clean and comfortable and worth every penny of the rate we paid. I would however been very upset if I had paid the full amount as the room was small and had no view whatsoever. I would definately stay again, but only if the lateroom rate was available.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Jan 2009

Our club room was clean comfortable and stylish...
Our club room was clean, comfortable and stylish, with a lovely bathroom.<br />The reception staff were very helpful and friendly and our breakfast was one of the best we have ever had from a buffet service. Our only gripe would be that it is impossible to shut the bedroom doors quietly, so on the saturday night there were a lot of banging doors, but sunday night was blissfully quiet.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Jan 2009

Clean hotel close to the tube ...
Clean hotel close to the tube,
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Jan 2009

The hotel was surprisingly good Nice decor in...
The hotel was surprisingly good. Nice decor in the rooms and the blackout blind was superb - felt like night even early in the morning. Very close to Earls Court tube station.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Jan 2009

Good location and good price if booked on...
Good location and good price if booked on laterooms. Room and bathrom were absolutely fine.<br />Not so good were noise..banging fire door right outside our room, and could hear our neighbours through the interconnecting door. Swipe card key was de-activated twice, but reception re-activated it without fuss; just a bore for us. Breakfast very expensive, so we had it in a pub close by in Earl's Court road.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Jan 2009

Lovely bathroom The smallest double bedroom I have...
Lovely bathroom. The smallest double bedroom I have ever stayed in! Really should be a single. Couldn't even open the doors on wardrobe etc because bed in the way. Shame because it was very well appointed.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Jan 2009

lt br gt Very cold night and hotel...
<br />Very cold night and hotel had no heating and no hot water otherwise okay and good quiet location
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Jan 2009

I book hotels via laterooms com at least...
I book hotels via laterooms.com at least once per month and this was the best ever!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Jan 2009

Excellent location and value The room was small...
Excellent location and value. The room was small but came equipped with everything including free in-room internet connection. Quite posh.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jan 2009

Small but very comfortable accomodation in a great...
Small but very comfortable accomodation in a great location. Great value for 65
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jan 2009

The room I was given was too small...
The room I was given was too small to be called a double room. The wardrobe could not be opened fully because the bed took up nearly all the available space in the room, consequently you needed to be a contortionist to place and retrieve clothes from the wardrobe
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jan 2009

Lovely stay close to the tube and great...
Lovely stay close to the tube and great value for money
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jan 2009

My friend and I were not happy at...
My friend and I were not happy at being put in basement rooms in the hotel annexe across the road rather than in the main building itself as we did not feel it was secure. There was no reception or staff based in this building and we found a door leading outside open and unlocked, anyone could have walked in off the street. Most hotels have a policy of not putting single women in low level rooms for this very reason. We asked to be moved, but the hotel was full, so we had to stay where we were. I believe the hotel should review its' policy in this area. Having read other guests comments it appears this is a common occurance and one that should be addressed by the hotel management without delay. I would have used the hotel again, but following this experience, I doubt I will.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Jan 2009

Good value for location The only downside to...
Good value for location. The only downside to the room was that it was in the basement and the radiator in the bathroom was rusty. Apart from this the room was very clean and comfy.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Jan 2009

I stayed in a single room which although...
I stayed in a single room which, although small, was well presented with comfortable bed, fridge, flat-screen TV, desk. Bathroom was great and very clean, the room had everything I needed for a 1 night stay. Would stay here again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Jan 2009

when I arrived I was told my room...
when I arrived I was told my room was in another building. Then taken by the male receptionist about 75 metres away to a completely different building on the other side of the road , round the corner. I was not well pleased with this as the building had no facilities only rooms. However, the room, although a little small was immaculate and both in the room and the bathroom. everything was in excellent condition, hot water was instant. The room was very well equiped and furnished. Paid 75 so overall was satisfied as I only use the room anyway. Very close to tube and shops at Earls Court.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Dec 2008

From the outside and reception this hotel doesn't...
From the outside and reception this hotel doesn't look like much, but staff were excellent, and I was given a free upgrade to a club room without asking and it was a fantastic room. Would like to have spent more time there. Close to High St Ken for shopping and very short walk from Earls court tube. I am definitely going to stay there again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Dec 2008

Great Hotel rd stay there and will definatley...
Great Hotel, 3rd stay there and will definatley go back. Very close to tube and high quality hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Dec 2008

A nice clean room Rather small but perfectly...
A nice clean room. Rather small but perfectly formed. Fine for an overnight stay and very close to Earls Court tube. I was disappointed to be taken out of the hotel to a room in a building across the road, hence I have marked it downon service - they should warn when you book if this is the case. I was a little uneasy about security of sleeping in a basement room alone as a woman - could they allocate single women to first floor and above?
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Dec 2008

I was a little disappointed with the customer...
I was a little disappointed with the customer service that I received when I arrived. First, the directions to the room were incorrect (and I was sent in the wrong direction three times), then the access card didnt work and finally there was no mobile signal as I was in the basement bed rooms. I didnt feel that I was given the customer service that the people before and after me received. <br />The second room they moved me to was very small and we both hit our knees on the corner of the bed when trying to walk from one end of the room to another. Overall the room was comfortable, except for the cold shower the next morning - it seemed that all the hot water was used up at 9am.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Dec 2008

Room pretty small for a double ...
Room pretty small for a double
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Dec 2008

Good clean hotel Excellent location Niggly things wrong...
Good, clean hotel. Excellent location. Niggly things wrong with the room but for the Laterooms rate I think the Club Room was great value. Box of chocolates, flowers, half a bottle of wine, soft drinks and fresh fruit in the room when we arrived. Nice touch and all complimentary. Good slection of toiletries as well.<br />Had to complain about the door being left unlocked by the cleaners, but they were straight on to them. <br />Breakfast included and good selection although not always very hot!<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Dec 2008

Comfotable clean and quiet room in a nice...
Comfotable, clean and quiet room in a nice hotel with friendly and good staff. Close to Earl's Court tube station - good value for a central London hotel. Staff were helpful on early checkin and leaving luggage for later collection. Free papers, tea, coffee, water, toiletries and inroom fridge, microwave and flat screen tv.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Dec 2008

This hotel is right next to Earls Court...
This hotel is right next to Earls Court station, so 'Kensington' might be a little misleading. My 'boutique room' was in the basement with a small skylight and no other windows. Apart from the lack of windows the room was well designed and not too cramped.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Nov 2008

Having read some mixed reviews about this hotel...
Having read some mixed reviews about this hotel I was a little apprehensive about my booking. I needn`t have been as I was more than happy with my choice and would have no hesitation about staying here again. The double room was compact, but more than acceptable, clean, well furnished, quiet and with a lovely flat screen TV (working !) The hotel itself is in an exellent location, just a 2 minute work from Earls court tube station with plenty of bars, pubs, shops and restaurants nearby.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Nov 2008

continental breakfast in room very poor for ...
continental breakfast in room very poor for 17.95!!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Nov 2008

Very nice hotel good value for money and...
Very nice hotel, good value for money and had a lovely time staying there. Left something in the hotel and the staff were very helpful. They found my lost property and sent it to me first class the next day.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Nov 2008

The hotel was very friendly but the room...
The hotel was very friendly, but the room we had was very small. On arrival there was no milk in the room to make a cup of tea (very much needed after walking around London)!! My partner went to the reception and asked for milk, but unfortunatley the lady behind the desk did not understand. We were brought soap instead. When we explained to the porter we did eventually get the milk requested. Apart from that the hotel was very clean and I would stay there again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Nov 2008

Excellent breakfast and hotel generally very good however...
Excellent breakfast and hotel generally very good however, please ensure that valuables are put in the safe. The contents of our wardrobe and washbag had been interfered with on the Saturday during our stay and on the Sunday despite having a do not disturb sign on the door we returned from breakfast to find room service had entered our room which was disconcerting as we had left our valuables out. However, thankfully everything was in tact and nothing had been taken during the stay. All in all the hotel is in a good location only a few minutes walk from Earls Court tube and on a quiet street. Would stay again but would be security conscious.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Nov 2008

I am a very experienced traveler and this...
I am a very experienced traveler and this hotel is perfectly fine as long as you are prepared to accept an inferior type room which could even be underground. It is perfectly located within walking distance of Earls Court Tube Station and the rooms are fine for the price however I don't think its fair to advertise a superior room then be given a room which could hardly be given at a normal room rate. The hotel is in the congestion zone and there is no parking near the hotel even if it is advertised. The nearest car park is a very long walk away.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Oct 2008

Friendly service with modern room design ...
Friendly service with modern room design.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Oct 2008

Very nice rooms indeed especially after the refurb...
Very nice rooms indeed, especially after the refurb.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Oct 2008

Place was very very dirty The men on...
Place was very very dirty. The 3 men on front desk were more intrested in talking to each other than booking me in and it wasnt even busy. The actual front desk was so dirty I didnt want to touch it. <br />The carpet in the room needs a good shampoo.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Oct 2008

This is a great Hotel ...
This is a great Hotel
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Oct 2008

The room was a box lt br gt...
The room was a box<br />There was a tiny window with frosted type glass<br />There was no bath<br />The shower room door could not be shut without either getting in the shower or standing behind the loo...<br />I think this room was a converted lugage store...<br />The worst hotel room I have ever stayed in...<br />VERY VERY POOR INDEED
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Oct 2008

Very nice Hotel room service was very good...
Very nice Hotel, room service was very good
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Oct 2008

Clean comfortable rooms Definately stay again ...
Clean, comfortable rooms. Definately stay again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Oct 2008

We were given an itinerary regarding what to...
We were given an itinerary regarding what to expect from the hotel room, however, I was very, very dissapointed with what was actually in the rooms<br />For example, within the Club Rooms (which I booked) we were told that we were to get Lavish Bed and Duvets (very debatable) comfort bathroom and slippers (where on earth were these!), a mini fridge with complimentary soft drinks (okay again were where these??), Cookies (think I am making a point now) half a bottle of wine (thanks, I did get this but without something to open this with not of much help too me) fruit basket (a plate with a apple on, thanks!!!!), newspapers and magazines (Let me think, again no!!!!).<br />As you will appreciate and understand, when you are being told you are too receive things, when you arrive in your room and now have this available it is a little (to say the least) dissapointing. <br />As an example, how on earth are you supposed to have a bath / shower in the room with no towels. Now I did eventually get some of these (after chasing for a couple times) by which time I missed what I was supposed to have done in the evening and had to phone to cancel my booking.<br />To ask rephrase your above question would I recommend this to a friend, not in a million years.<br />You promote this hotel as 450 pounds a night, I would not have paid half of what I eventually did after my discounts.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Oct 2008

Right next to Earls Court tube easy access...
Right next to Earls Court tube, easy access west end. Quick check-in, small but compact room, everything you need. A/C woreked well. Only down-side was get telly to work
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Oct 2008

It's a shame that I have stayed here...
It's a shame that I have stayed here twice now and both times the TV is not working properly. The stock reply from reception is that they have got problems in all the rooms, which is not too encouraging. Whilst the rooms are reasonable and the beds comfortable, I am not too keen on the sub-terranean nature of the rooms!<br />I shall not stay again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Oct 2008

Very good hotel lt br gt Clean lt...
Very good hotel<br />Clean<br />Quiet<br />Good customer service (excellent in fact)<br />Make sure you get a B&B rate as breakfast was 11-15 quid but lots of Pret, Eat cafes near by!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Oct 2008

I would not stay in this hotel again...
I would not stay in this hotel again, reception and staff very unhelpful and for 150 a night excluding breakfast was terrible, the room was the size of a shoe box and i would not reccommend any business person travelling to stay in this hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Oct 2008

Room was tiny and found in the basement...
Room was tiny and found in the basement down very small stairs. Lift was broken in annex building. My collegue found a cockroach in his bed!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Oct 2008

i can honestly say this has been my...
i can honestly say this has been my worst experience of staying in an hotel, i will not be using best western again and will actively encourage friends and colleagues to do the same. the quality of service is extremely poor, the lift was broken, the room had a broken door, my collegues room was damp and he had a cockroach in his bed! i went out for dinner as i did not trust the hotel to provide a decent meal, whilst cheking in i overheard other guests complaining, i only wish i had had more time to find an alternative.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Oct 2008

I've asked for a backyard room and was...
I've asked for a backyard room and was told that they didn't know all the rooms and therefore I would get whatever was available. I got a room which was not part of the main hotel but was part on an annex next door. There were no elevators and I finally ended up in a very noisy room on the street. The train was also bearby and I couldn't sleep...
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Oct 2008

Excellent hotel Single room was small but well...
Excellent hotel. Single room was small but well furnished with large LDC screen and wide range of channels. General standard of everything was very high and offers excellent value for money in comparison to other other hotels offering single rooms in the 60-80 region.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Oct 2008

Overall the condition of this hotel is modern...
Overall, the condition of this hotel is modern, friendly, and clean. The rooms are well appointed, and the bed was comfortable. It is located close to a range of restaurants, shops, and tube station. The only drawback is the size of the bedroom and bathroom. There was very minimal space between the bottom of the bed and tV cabinet, as well as in the bathroom. The shower was quite nice. However, toilet space was a bit cramped. I did not use the bar or restaurant.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Oct 2008

Staff was trying to put me into a...
Staff was trying to put me into a room in the basement with no window, even though another room with a window was available upon request. Wonder why they didn't give me the nicer one to begin with, it was late afternoon already anyhow. For this reason ratings are not so positive this time. <br />Recommendation only with the clear instruction to ask for things if you don't like what you're given.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Sep 2008

this hotel was excellent value for money a...
this hotel was excellent value for money, a real nice feel of luxury. lovely contemporary bathroom you could have a nice relaxing bath in. decor was very nice. overall, i could not fault anything. stayed on business but would like to stay again maybe on a short leiseure break. position is excellent, very close to earls court tube.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Sep 2008

Located in a beautiful street absolutely clean but...
Located in a beautiful street, absolutely clean, but left with a few bruises as the room and also bathroom were very small. 2 min to Earls Court station!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Sep 2008

Clean amp bright But a number of items...
Clean & bright. But a number of items were not functioning properly in the rrom: TV problems (didn't work for 75% of the time we were there), bath towel rack and soap holder falling down.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Sep 2008

I had a great stay at this hotel...
I had a great stay at this hotel. The staff were welcoming and I had no problems with a quick and easy check-in. About 5 minutes from Earl's Court station, it was in a fantastic location. The pillows in the room were very hard, but I asked at the desk and was given two soft ones straight away. The room was brilliant; a great shower, good sized double bed, nice air conditioning, microwave and fridge. The plasma TV was a great addition, even though the signal picture quality was fairly poor. All in all we had a fantastic time and would definitely stay here again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Sep 2008

This was our second stay at this hotel...
This was our second stay at this hotel. It is in an excellent location, very convenient - only a very short walk from Earls Couirt station yet very quiet and in easy proximity to London and Heathrow. Would thorough;y recommend this hotel and will definitely stay there again next time we are in London.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Sep 2008

Good quality hotel recently redecorated It's on a...
Good quality hotel, recently redecorated. It's on a quiet street, very conveniently situated for Earl's Court tube so if you're going to Heathrow or up to Kings Cross/St Pancras then the location is ideal. Despite the modern exterior it's a bit of a rabbit warren inside so maybe not ideal for people with mobility problems. <br />The only niggle was, on my second stay I got a room on the lower ground floor which had a slight smell of cigarette smoke (despite being non-smoking). I assume this was due to smokers on the pavement outside. If this bothers you, make sure you get a room on one of the upper floors.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Sep 2008

I stayed in a single room that was...
I stayed in a single room that was small but clean and comfortable, the staff were friendly and when I had problems with the FREE internet connection I had 2 IT guys with me in less than 5 minutes. The bottom line - I had a good 3 nights sleep.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Sep 2008

This was my second business stay at this...
This was my second (business) stay at this hotel and I have reserved a room for a further visit. Reception is efficient but a little dowdy in appearance. The room this time was at the front of the building and so a little noisy, but my first stay was at the back and was really quiet. The room was of good size (it was a "club" room aith plenty of extras" - bathrobe, half bottle of wine, fancy chocs etc. Only real complaint was that the promised "free" soft drinks were not in the room but had to be obtained from the bar within certain times; a bit of a cheapskate approach considering the value of the extras in the room - somebody not thinking things through.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Sep 2008

Really lovely location and got a great deal...
Really lovely location and got a great deal and upgraded room. Lift right near the Front entrance and as discreet as you would want it to be x
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Sep 2008

a good value hotel well appointed and convenient...
a good value hotel, well appointed and convenient for earls court , we would use it again
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Sep 2008

The parking at the hotel is for Resident...
The parking at the hotel is for Resident Permit holders only but if you arrive before 6pm you can find a meter near by. After 6.30pm it is free to park in a bay.<br />Hotel lobby is spacious and lift to the left of the desk. Easy to check in. the room was absolutely lovely.(room 312) I was upgraded as they were not busy....no extra cost which is rare in london. Nice bed, great bathroom with shower and bath, fridge for your own drinks and a microwave......very clean and well equipped. Easy to enter lobby late at night and restaurant smelt lovely, although I did not eat there. Its location in London is perfect....right near Earls Court Station!<br />FREE INTERNET in the roomand free access in the lobby if you dont have a lap top. I got a great deal through Late Rooms and it was the best hotel in terms of value for money that I have stayed in for a long time!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Sep 2008

Decent hotel reasonable location shame my room was...
Decent hotel, reasonable location, shame my room was in the basement with no natural light because otherwise the size of the room and decor etc was fine. For 99 I would say it offered fair value.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Sep 2008

The only thing was when I arrived asking...
The only thing was when I arrived asking for food at 12:00 midnight, I was sent from reception to the dining room and they advised me that I could not order any food when reception said I could !! Apart from that very good !
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Aug 2008

Awesome awesome hotel Highly reccommend it Great location...
Awesome, awesome hotel! Highly reccommend it! Great location (close to tube), great customer service, very clean and the room was beautiful! Comfortable bed too! Did not try the food, so I cannot say much for that, but I would definitly go back to this hotel again!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Aug 2008

Very nice hotel and very good value for...
Very nice hotel and very good value for money at 69 per night. My only criticism is that our room was a touch small. it was however nicely furnished and decorated and the bathroom was superb with its double ended bath a particularly nice feature especially compared to the half size baths you often get in hotels!<br />Location is excellent for the tube an Earls Court exhibition centre. Would certainly recommend. Parking is a problem as the road is very tight and spaces extremely limited outside the hotel entrance.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Aug 2008

Very small room Disorganised during check in and...
Very small room. Disorganised during check in, and took full payment for the room in advance - having seen the size of the room, I understand why. Lift very slow. In its favour, a great location, a couple of minutes walk from Earls Court Underground.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Aug 2008

Nice room but very small Positioned by Fire...
Nice room, but very small. Positioned by Fire Exit where all the staff smoke. Woken at 6am to smell of cigarettes. Would only stay here if not located on lower floors. Bit of a maze and had to leave through fire escape to get to main foyer (not great with bags)
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Aug 2008

Only drawback was that the hotel had no...
Only drawback was that the hotel had no parking and we therefore had to park at the nearby Marriott, which was very expensive, even for Central London.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Aug 2008

As a frequent business traveller who is bored...
As a frequent business traveller who is bored of room service, I like the microwave and fridge in each room which allows for a little more variety in my hotel diet! The free internet is also great (when it works - which to be fair is most of the time) and the standard of the rooms is pretty good. Value for money depends on rate achieved.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Aug 2008

The hotel was very nice our room was...
The hotel was very nice, our room was beautiful, it had everything you could imagine! The bathroom was gorgeous. We did have a few problems as the wireless wasnt working nor was the television. The reception staff were a little rude too but we were compensated for this with a discount. All in all the stay was very nice!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Aug 2008

We were expected at first to take room...
We were expected at first to take room in the "dungeons" below ground level where no lift.<br />We finally had a good room<br />Surrounding of hotel a little hectic but 7 minutes from Tube and bus links<br />Would stay again only if visiting Earls Court area.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Aug 2008

have stayed in this hotel twice now Both...
have stayed in this hotel twice now , Both times we had a very nice room , very clean and we thought very good value for money for a london hotel
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Aug 2008

very pleasant hotel well situated have stayed twice...
very pleasant hotel , well situated, have stayed twice now and would recomend
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Aug 2008

On arrival I was shown a horribly small...
On arrival I was shown a horribly small room which was underground and in an apartment block around the corner from the main hotel. I refused this room. On the whole the staff were lovely but they never managed to fix the TV in my room, which would not show BBC and there was a catastrophic failure of some description in the kitchen which meant that for the two days I stayed at the hotel there was no restaurant, no breakfast and no room service!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Aug 2008

The room was tiny but decorated to a...
The room was tiny, but decorated to a very high spec. It was comfortable and in a good location. I wouldn't recommend it as a base for several nights as it was too small to relax comfortably with the 2 of us in it, but for a single night it was excellent value.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Aug 2008

After a few room changes we eventually found...
After a few room changes we eventually found a decent room. Good location.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Aug 2008

We had a basement room which was not...
We had a basement room, which was not great. However, I guess it was OK for the price.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Aug 2008

Excellent location - min walk to Earls Court...
Excellent location - 5 min walk to Earls Court station whilst being set back from the hustle and bustle of the main road. Rooms were of very good quality and not too small. Free broadband in room is very uselful for business users. No time to enjoy the large flat screen TV though!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Aug 2008

The hotel was well presented and had friendly...
The hotel was well presented and had friendly staff who helped. The room was a good size, the room was dull as there were no windows becuase it was on the ground floor but the lighting was more than adequate. There was a problem with the door card which was resolved promptly. I would stay here again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Aug 2008

Really good location handy for the tube Room...
Really good location, handy for the tube. Room was a good size with plasma telly and an ironing board. The hash browns were cooked properly rather than the usual soft uncooked offerings elsewhere so that makes it the best breakfast hotel in London! Good Thai resteraunt up the road, will definitely be staying here again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Aug 2008

My room was nicely furnished and a nice...
My room was nicely furnished and a nice clean bathroom with thick towels. I had a good tv , air con and good lighting. The room though had no windows and was in the basement and did smell a bit of old socks. But all in all, if I could get the same good deal again I would stay in this hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Jul 2008

This hotel is only a short walk to...
This hotel is only a short walk to Earls Court tube station so very conveniently located for a few days in London.We were given a "Club" room which was very tastefully furnished,lovely bedlinen etc.We only stayed one night but were very happy with this hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Jul 2008

I had booked a single room for night...
I had booked a single room for 1 night on 26th July costing 89. The room was like a rabbit hutch with no windows, only artifical light which made it feel extremely claustrophobic. There was no kettle or iron in the room which I had to ask for (despite it being advertised on their website). The hairdryer was broken (unfortuntely I didn't check this before washing my hair!), the air conditioning made an unbearable rattling noise every 3-4 minutes therefore had to be turned off to try and get some sleep, which was then impossible due to the heat. There were no complimentary toiletries whatsoever (again, despite the ad on their website). The room was just off the reception area and I could hear all activity throughout the night. On the plus side, the gym was reasonably well equipped.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Jul 2008

The hotel is quite close to Earl's Court...
The hotel is quite close to Earl's Court and Gloucester Road tube stations but my stay was quiet. The club room in which I stayed was reasonably sized, clean and comfortable - my only complaint that there was limited room to walk around the end of the bed! But this is a minor quibble. <br />I didn't eat in the restaurant and I only had a croissant for breakfast so I cannot comment on the food.<br />The chocolates, fruit and flowers were a nice touch.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Jul 2008

The reception area is not inviting it is...
The reception area is not inviting; it is small and not well decorated. The standard of service at reception was very good, as was the standard of service at breakfast, although the some of the cooked food looked a little tired, especially the scrambled egg. Overall it was excellent value for money and I have re-booked.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Jul 2008

Good location for tube Friendly service but slow...
Good location for tube. Friendly service but slow to check-in
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Jul 2008

I did not get to see the hotel...
I did not get to see the hotel as having queued for 20 minutes to check in I was told they were full and I was taken to a 3 star hotel over the road. The staff there tried their best and gave me a complimentary bottle of wine but this did not compensate for the small cramped room and the fact that this hotel was not in the same league, as the Shaftsbury led you to beleive they were in. The Shaftsbury also said I would have to pay for the room on my own credit card as they needed a faxed confirmation from my company who had booked it, even though they had all the credit card details right down to the 3 digit security number. This delayed check in by another 10 minutes or so but they had managed to sort it by the time checked out in the morning.<br />I would not recommend this hotel to any business traveller as this is not the kind of service a business traveller arriving mid evening and departing early morning needs. The hotel needs to get their act together and sort out over booking and their check in procedures.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Jul 2008

I was very disappointed that when I checked...
I was very disappointed that when I checked in to the hotel I was actually shown to a smaller hotel across the road which did not have the facilities as advertised at the main hotel - specifically no air conditioning and no gym with a much smaller breakfast area in the basement of the facility
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Jul 2008

The only thing that stops this rating being...
The only thing that stops this rating being 1 for appalling is th friendly and helpful staff. The room was a disgrace, no window or natrural light even - just a box in the basement (beware when booking that you make sure you're not in the basement floors!) stains on the bedclothes that left nothing to the imagination, filty carpets (clean, nice bathroom if small) tiny rooms.

The corridoors had no signs on so finding our room (no-one bothered to show us) took approximately 15 minutes.

The reception is old looking with no facilities and crowded with people all dissatisfied and being kept waiting to check in.

No proper bar (what's there only open from 6p.m. - 9 p.m.) and restaurant decor lloked good but choice and food appaling and over priced even by London standards.

Too far from town centre to easily go out so don't book this thinking you'll just pop to the West End - you'll pay more in travelling than you would paying the extra money to have a decent hotel in a good location.

Staff were on the whole friendly and helpful - doing a good job in impossible cirsumstances.

Please don't stay here. You have been warned!!!
Reviewed by Ashton; Reviewed in 11:20 16 Jul 2008

The Hotel room service was disappointing No food...
The Hotel room service was disappointing. No food or drink after 10pm. We managed to get a cople of sandwiches but would have beeb better to do with out. When they arrived they where poorly presented and lack flavour or fillings. The hotel tried to charge us 35 which we refused to pay.<br />We where staying in London to see a show. the hotel closes too early bearing in mind the night life in London begins around 8pm and goes on into the early hours
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Jul 2008

just the best hotel at earls court ...
just the best hotel at earls court!!!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Jul 2008

We called this the knocking shop as whilst...
We called this the knocking shop as whilst the room was well equipped it was so crampt you keep knock yourself<br />Having a room below ground level was most oppressive
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Jul 2008

Last minute purchase after missing the last train...
Last minute purchase after missing the last train home ! Staff profession but relaxed and very friendly. Single Room small but well furnished, clean bathroom immaculate. TV that only had "standby" and "on" settings wasn't very green but Good value for central-ish London at the last moment on a Saturday night. Would stay here again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Jul 2008

Found the staff to be quite abrupt and...
Found the staff to be quite abrupt and rude and not particularly helpful. The room was ok apart from a broken Iron, a TV with broken buttons and no interactive services. The extras were a nice touch.<br />Breakfast was ok but could have done without eggshells in the scrambled eggs.<br />To say this was supposed to be a 'premier' Best Western we were fairly dissapointed as we've stayed in better standard Best Western hotels in the past.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Jul 2008

internet not working air conditioning not working single...
internet not working, air conditioning not working, single glazing, creaky floors<br />bed good, TV good, bathroom overhauled
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Jul 2008

Very nice hotel great value for money would...
Very nice hotel, great value for money would definately stay there again!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Jul 2008

Very nice pleasant hotel good value for money...
Very nice, pleasant hotel....good value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Jul 2008

fantastic room beautifully decorated and bigger than the...
fantastic room, beautifully decorated and bigger than the usual for London. Was upgraded to the club room on both occassions. Fantastic value for money...highly recommended !
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Jun 2008

The only problem we had was a faulty...
The only problem we had was a faulty flush on the toilet. Prompt repairs carried out, but only a running repair only. The flush unit had become unsecured by its cement fixing, which meant that the whole flush unit kept coming loose. This was the only problem we experienced
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Jun 2008

Room very small but of a very high...
Room very small but of a very high standard
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Jun 2008

Hotel was in a really good location close...
Hotel was in a really good location, close to Earls Court tube station and the local shops and restaurants but tucked away on a side road so no disturbance from traffic. Room was slightly on the small side but very clean and good facilities. I would stay here again if the price was right.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Jun 2008

Did not know at the time of booking...
Did not know at the time of booking that we would be in an annex and not the main hotel. <br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Jun 2008

Arrived about pm and was told my room...
Arrived about 1.20pm and was told my room wasn't ready - was given a room in an annexe building around the corner. Room clean and bathroom well stocked with quality toiletries, but room was absolutely tiny. Bed was narrowest I've seen, and matress was old and sagging. Had to move chair across room just to see television, and I couldn't open the wardrobe door without the safe door swinging open. Also couldn't get wi-fi access in the annexe - had to tag onto the wireless system from the Premier Inn next door.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Jun 2008

Enjoyed my stay here Very good room in...
Enjoyed my stay here. Very good room in quiet location off the main road.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Jun 2008

This hotel is ideal for anyone wanting to...
This hotel is ideal for anyone wanting to visit London and not have to pay high London prices. The restaurants, grocery stores and underground are within walking distance (twocity blocks). I will stay here again the next time I visit.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Jun 2008

Lovely countryside location nice approach to hotel Room...
Lovely countryside location, nice approach to hotel. Room pleseant, though slightly tired, but inkeeping with hotel. However general improvements being carried out. Staff friendly, cooked breakfast tasty but a little greasy for personal preference. All in a wonderful restful stay. Would recommend a visit to spectacular gardens at Chatsworth if the weather is nice as it was for us.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Jun 2008

Although the room was small it was very...
Although the room was small, it was very clean and tidy with all the mod cons you need, including a microwave. The staff were extremely friendly and helpful.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Jun 2008

The reception was a bit messy but the...
The reception was a bit messy, but the room was nice and clean. Was a bit let down as there was no hairdryer to be found in the room, only descovered this after washing my hair! Good central location and very easy to get to from tube or by bus.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Jun 2008

just brilliant customer service a great stay super...
just brilliant customer service. a great stay. super close to tube station too!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jun 2008

We stayed in one of the 'clubrooms' which...
We stayed in one of the 'clubrooms' which was really nice and couldn't be faulted. The hotel is about 2 minutes from Earls Court Tube Station which was really handy to get to all the main tourist spots. It's in a quiet area of town and there are a variety of restaurants near by. The food was good and the staff were really helpful, we would definitely stay here again!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Jun 2008

Stay away from this hotel I do not...
Stay away from this hotel! I do not understand who could qualify this hotel as a four stars and even less how they have been authoridsed to operate in UK with rooms in the basement, no windows and a single exit. In case of fire these rooms are definitively a deadly trap. Rooms there are extremely small and dark just as a coffin.<br />On top of charging yuoin advance for your stay and leaving a creadit card presigned they ask you for a 40 sterling deposit. Obviously this happens before you see your room. Could it be just in case yuo want to run away after you see it?
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Jun 2008

Handy for the Tube Surprisingly quiet location Small...
Handy for the Tube. Surprisingly quiet location. Small number of restaurants nearby. Great room.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Jun 2008

A good location close to Earl's Court and...
A good location, close to Earl's Court and Gloucester Road tubes. Room slightly cramped but well furnished. Staff very polite and accommodating.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Jun 2008

hotel was conveniently situated near earls court tube...
hotel was conveniently situated near earls court tube with good connections to west end<br />also close to some excellent eating and drinking establishements<br />executive room was fine but not much more to add<br />ornamental lamps were chipped and radiator cover cracked<br />radiator in bathroom leaked and there was only one plug for bath and sink<br />our room was in an annexe away from the main hotel, no real problem with this but when our room key card stopped working it meant we had several trips back and forth to sort it out<br />our room was situated right next to a lift which PINGED throughout the night reminiscent of my alram clock at home so only a fitful nights skleep was achieved<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Jun 2008

The hotel was only mins away from Earls...
The hotel was only 2 mins away from Earls Courts station, which was useful as Earls Court is on most of the lines that lead to the main toursit attractions.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Jun 2008

Hotel easy to find minute walk from Earls...
Hotel easy to find, 5 minute walk from Earls Court tube station. If booking here, we definately recommend paying the extra and staying in a club room with breakfast included as it can be quite expensive to pay for afterwards and normal doubles can be quite small (as in most London hotels) for the money you are paying. No complaints really, we would stay there again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Jun 2008

Good value for money as room was quite...
Good value for money as room was quite nice, if a bit small. Bathroom was lovely.<br />The bed was a disaster, the cover comprised of a sheet and tiny fleece blanket (that would barely keep a mouse warm!) for a double bed, it was a bit cold. Furthermore I managed to bruise both my shins on the corner of the bed as the frame is much wider (and pointy) than the mattress, I think many people have done this.... so don't forget to pack your shin pads!<br />There is a fridge and a (well hidden) microwave (we didnt even know it was there!) handy for making your own food if you are on a budget .<br />We didn't receive any housekeeping service so after two days our bin was overflowing and we had no clean towels, ironically on the last day housekeeping did come, and let themselves in while we were in bed! I complained to reception who didn't seem to care.<br />On the whole the room was good value as it was at a discounted price, however, I would have been less than impressed if I had paid the usual rate.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 May 2008

I rate this room poor value for money...
I rate this room poor value for money on the basis that I stayed in a 'Superior' room normally retailing at over 200. At the cut price rate of 79 it was adequate for the area. At that price it is worth considering, but three negative factors spoilt my stay. First the room was in an annex, which makes one feel isolated at night. Secondly it was small, and so stuffed with unsuitably heavy, 'luxurious' furniture the overall impression was claustrophobic. The bathroom was excellent, but one does not sit in the bathroom. Thirdly it was stuffy, leaving one with the choice of losing sleep through sweat or noisy air conditioning. Good soundless air-conditioning is possible - see Travel Lodge - and at this price should be mandatory. Avoid summer visits, enquire at bit about your room, get a low rate and it might be worth a go.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 May 2008

When staying in London it is common to...
When staying in London it is common to follow any review of a hotel with the phrase "for London" as though the fact that it is the capital city excuses cramped and dirty conditions!! I am very happy to say that this hotel is the exception to the rule. The room was large and immaculately clean. It was quiet and the staff were very friendly. It's very conveniently placed (although it took the first day to realise that Earls court underground is on the doorstep as we were walking to High Street Kensington!!). I would recommend this hotel to anyone and it was the icing on the cake of a great weekend.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 May 2008

We booked this hotel to attend a concert...
We booked this hotel to attend a concert at The Royal Albert Hall. Although it was about a 20 minute walk to the concert we consider it well worth it as the hotel was lovely. Our room was spotlessly clean with a modern bathroom and comfortable furnishings. Reception staff were very pleasant and helpful. We literally wanted a bed for the night so can't comment on the restaurant, but all in all we were delighted with the hotel and will definitely choose this hotel for any furture trips to London
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 May 2008

Very nice hotel Would definitely stay here again...
Very nice hotel. Would definitely stay here again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 May 2008

I was rather surprised how large my room...
I was rather surprised how large my room was and how quiet it was too. The room was lovely and clean and it was nice to have fruit on my arrival and the general presentation was very good. The hotel was in a good location - easy to get to the tube.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 May 2008

Coming out of Earls Court tube I was...
Coming out of Earls Court tube, I was a bit dubious about the area. But having found the hotel (which was easy), it is a gem of a place. I was commuting back and forth the the west end with ease.<br />Not sure of the underground room, but it was extremely comfortable even though you didn't know when the sun was up (I found out how you do that in the morning, it is worth explaining to guests)
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 May 2008

Hotel is in a good location just a...
Hotel is in a good location just a short walk from Earl's Court tube. If you can get a good rate, fine but there are better hotels around. The only gripe having stayed there twice recently is the lack of windows in the rooms, mine had a cracked skylight, making it a claustrophobic experience. If you want a clean convenient hotel, look here, if i'ts a view you are after, you will be disappointed.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 May 2008

Lovely room but it was very expensive the...
Lovely room but it was very expensive.. the basic rooms are very small for the money. The Club lounge is in the normal lounge and we had to ask for the complementry snacks! So dont let the 'Club room' seal the deal.. its rubbish.<br />Location wise its good but I'm sure there are much better hotels for less money. Also there were no instructions for anything in the room and the Sky TV didnt work! Did get a free orange and Bananna though.. mmm
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 May 2008

Pay-per-view channels did not work in my room...
Pay-per-view channels did not work in my room for the duration. Once, a staff member was sent to investigate and he was rude and surly. I called the front desk and complained about him. If he worked for me with that attitude I would have fired him on the spot.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 May 2008

Found this hotel excellent value for money Room...
Found this hotel excellent value for money . Room was very clean and decorated to a high standard. Very modern and roomy I have paid lots more for a room of a lower standard. Breakfast was included in my offer and was very nice too. we had a choice of different items for different tastes. I would recomend this to anyone looking for a room with a taste of luxury added. Well worth it.!! would definately book again and have already recomended to my friends and colleagues.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 May 2008

Suprisingly good quality hotel for reasonable price We...
Suprisingly good quality hotel for reasonable price. We only ate breakfast there but this was lovely. The only downside for me was no parking.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 May 2008

i booked the hotel from the pics onlate...
i booked the hotel from the pics onlate rooms it looked good so i booked , then i read the reviews they all said the lower rooms were not good so i rang the hotel and asked to confirm i would get a decent room they said they would give me one <br />on arrival they tried to put me in the basement rooms which have no windows so its like staying in a cupboard when i objected they found a nice room on the 3rd flor which was good value for money i would stay again if the right room was given
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 May 2008

A good place to stay but a little...
A good place to stay but a little pricy.

Non-Smoking Rooms - Yes
Bed was comfortable.
In room Luggage storage - small space
Internet Access - Yes
Bathroom was clean

Lift to all Floors - slow

Reception - 24 hours - Friendly

Would stay again if the price was right

I give it an overall 5 rating, (average).




Reviewed by Ed ; Reviewed in 12:16 13 May 2008

The room was very small and nothing special...
The room was very small and nothing special about it. Breakfast was good, but a lot of waiting time as the orange juice had run out, the eggs were not ready and the table had no side plates or knives on it. Staff were pleasant, but again, had to wait to be seen to. Nice to have the complimentary wine and fruit.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 May 2008

Lovely room friendly and helpful staff Didnt eat...
Lovely room, friendly and helpful staff. Didnt eat at the hotel, though the restaurant looked welcoming. Nice touch with heated mirror in the bathroom!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 May 2008

very easy to get to as just minutes...
very easy to get to as just minutes away from earls court tube station. Excellent value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 May 2008

Great location very nice room and good service...
Great location very nice room and good service
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 May 2008

This hotel was great You need to arrive...
This hotel was great. You need to arrive from Earls court as this is the closest underground. The room was lovely and staff were extremely friendly. The hotel was great value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 May 2008

Good value for money The hotel is easily...
Good value for money. The hotel is easily accessible - a short walk from Earl's Court underground. Plenty of shops and eating places in the area. Room was small but well equipped (in an annex to the hotel, not the main building). Bathroom looked newly refurbished and was spotless.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 May 2008

They didn't tell you that the hotel is...
They didn't tell you that the hotel is split across a road with breakfast and main reception in a totally different building. Not good when its pouring with rain and you have luggage to carry.<br />The room was unbelievably cramped full of unnecessary and unusable furniture.<br />The drainage system made a frightful noise when use by other guests. There was no shower door so consequently the bathroom flooded.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 May 2008

The hotel is in a great location nice...
The hotel is in a great location, nice helpful friendly staff. The room was clean, and comfortable desipte being rather small. However, the bed was harder than marble, and I considered sleeping on the chair. <br />All in all, a nice place, and worth staying in again, if only mainly due to the price and location
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 May 2008

The room was very small and dark basement...
The room was very small and dark (basement) - I think for somebody like me who was staying for a longer period (5 nights), they should consider upgrading to better room - the room I was in would be fine for a 1 or 2 night stay. Otherwise my stay was good.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 May 2008

great location mins walk if that from earls...
great location , 5 mins walk if that from earls court tube, lots of great restaurants near by to try out if you dont want to eat in the hotel. room was super - had fridge, safe , microwave and free broadband access. would stay again and for longer this time
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 May 2008

The hotel is great IF you get a...
The hotel is great IF you get a good room. Often we have to request a room change 2 or 3 times till we get a room to the standard we expect. Some of the rooms really need upgrading and are in a very poor part of the hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Apr 2008

GOod hotel and good price Rooms nice and...
GOod hotel and good price. Rooms nice and facilities ok. Staff not great. had to move room once and 2nd room had problems. staff sorted some but others were ignored. <br />Dont accept an 'ajoining room' as the door that seperates the 2 rooms is very thin and blocks little noise etc.<br />Generally a good place.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Apr 2008

The room was very small and without a...
The room was very small and without a window... claustrophobic . I would have liked to know in advance that the room was underground and without a window.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Apr 2008

Booking should be in name of THORBURN Double...
Booking should be in name of THORBURN (Double). The name shown is an additonal member of staff. (single)<br />Water pressure lousy on 5th floor/moved to 1st and pressure OK.<br />Corners of wooden bedsted dangerous and sharp. Have both a few bruises on legs ouch!!!!<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Apr 2008

Toiletries and fruit not replenished on a daily...
Toiletries and fruit not replenished on a daily basis.Rooms are very small but nice,especially the bathrooms.Pay tv didnt work,despite many phonecalls to reception-appeared to be locked.<br />Hotel location very handy to tube.Lots of eateries in the area.Fantastic coffee at Milano cafe,next to tube.Great Lebanese place opposite Earls Court Inn.Real buzz in the area.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Apr 2008

Great location easy to get to from earls...
Great location, easy to get to from earls court tube station . Room was great except that it did not have any natural light, ok at night but a bit claustrophobic in the morning when daylight is expected!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Apr 2008

the service was poor however the room was...
the service was poor however the room was of a decent standard and good value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Apr 2008

Room on the th floor adequate if small...
Room on the 4th floor adequate if small, but there was a trickling dripping sound from the air conditioning the whole time, I didn't realise how annoying it was until my small son was already asleep so couldn't change rooms. The bed was hard and uncomfortable. However it was spotlessly clean,the breakfast was superb and the restaurant lovely, staff were friendly and helpful. Overall I think it was good value for the late rooms price I paid, but wouldn't pay more for it. I would stay again for that price as the location was fantastic, right by Earls Court tube station and handy for many attractions.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Apr 2008

Lovely hotel location is fantastic for all transportation...
Lovely hotel, location is fantastic for all transportation around london. Rooms are beautifully decorated and very high spec. You are left alone to enjoy your stay unlike some hotels where you are pestered constantly. We enjoyed our stay and its one of the nicest hotels we have stayed in.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Apr 2008

Excellent value for money considering the price of...
Excellent value for money considering the price of hotels in London. Very pleased with the room and would definitely stay there again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Apr 2008

Good quality hotel in earls court a few...
Good quality hotel in earls court, a few mins walk from the tube station, well served by a number of restaurants and pubs as well as newsagents etc. The rooms do not have decent views, other than houses/buildings opposite the hotel!!, so dont look to expect this, but the clubrooms are good quality, large in size and decent bathroom. However do not expect the same standard/size of room in the companies other hotels trading under the same name, eg notting hill hotel, as this surprised me, as I had expected similar quality and provision, but found out otherwise!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Apr 2008

Bedrooms were OK but quite small ...
Bedrooms were OK, but quite small.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Apr 2008

Easy to find from Earls Park tube -...
Easy to find from Earls Park tube - come out onto main rd, take the road straight across from you - walk 200 yards. Have stayed there many times now - it's not that exciting a hotel, but then again it's really good value My last room (on the ground floor) was an unusual shape and had a major pillar in the middle of the floor - but apart from having to lie across the bed to see the tv which is on a wall parallel to the bed, everything was fine. Free broadband in the room is brilliant.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Apr 2008

Rather a small room with an old holey...
Rather a small room with an old holey carpet, bed with sharp corners which catch your shins and zero view except if you like brick walls, but for 75 it was actually good value considering normal price for rooms in London. Huge TV but not a lot of Channels. I was in a seperate block which was quite a trek from the main reception, through under ground corridors etc. Worried about security as the staff left a back door open all day which led straight to guest rooms and was completely unmanned.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Apr 2008

Easy to find about minutes walk from Earls...
Easy to find about 2 minutes walk from Earls Court Tube Station. I only had buffet breakfast and the selecion was fine though not outstanding. The hotel has a strange maze of corridors - I could only access my room by going down 3 flights of stairs, along a corridoor, up a small step and then up 2 flights of stairs and along another corridoor. The room was small but had everything you would need though looked onto a cramped back court space. Not ideal if you need wheel access as there were 4 or 5 steps up to the main hotel entrance.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Apr 2008

After some whispering behind the desk and cocking...
After some whispering behind the desk and cocking up the charging, I was sent to the sister hotel. My heart sank!... but it was only 30 seconds walk closer to Earls Court Station. After the desk tried to charge me again, I was led to my room. The noise was terrible. The room backed on to the circle/district line and the sound proofing is poor. I couldn't sleep until after the last train and was woken by the first one in the morning. Maybe okay if you get a decent located room but it is russian roulette! Good luck!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Apr 2008

THe hotel was easy to find from Earls...
THe hotel was easy to find from Earls Court station - about 5 min walk. The staff were very friendly, the room was clean and had a really lovely decor. We didnt eat in the restaurant so unable to comment about that but overall we were very happy with the choice of accomodation. Would definately recommend the Best Western to others as a value hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Apr 2008

Excellent accomodation very friendly staff and good food...
Excellent accomodation, very friendly staff and good food. Wouldnt pay the rack rate (but wouldn't pay that for any Hotel) but certainly worth every penny I paid.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Apr 2008

Great location but the quot deal quot room...
Great location but the "deal" room they gave me was small and in the basement with NO windows. It was equiped well but only decided not to cancel because was out for a business meeting and was only going to be in there for 6 hours sleep.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Apr 2008

I was really impressed with this hotel I...
I was really impressed with this hotel. I have stayed in lots of hotels in London, and even compared with some of the 'luxury' hotels I have stayed in, this one compares really well. It was excellent value for money. The staff were very friendly and helpful and it seemed like a really well run hotel. It was literally opposite Earls Court tube station so it's really easy to get to. The hotel is located in a quiet and high class road in Earl's Court. I stayed on the 5th floor which was very quiet. Just generally really impressed and what a bargain!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Apr 2008

The hotel room was cosy for one person...
The hotel room was cosy for one person. However, it was very hot, even with no heating on in March. I couldn't leave the window open when I was sleeping as the road was too noisy. I would, hwoever, go back again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Apr 2008

Second time of staying here first time the...
Second time of staying here, first time the shower was useless but this time no problem. Ideal for visiting London - close to underground station, on a side road so very little noise.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Apr 2008

I booked a premier single room and requested...
I booked a premier single room and requested a view. I was given a basement room, which had no view at all. It was also across the road and around the corner from the main building. Which was very annoying with luggage. When i rang up and asked if i could possibly have another room. the staff was very helpful and gave me a top floor room in the main building. Which was very nice until i realised the plumbing didn't work. I informed the counter staff when i left and they didn't seem to care less. Over all though a very nice hotel for the money, but make sure you don't get a basement room or bad plumbing.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Apr 2008

My room was compact but functional A double...
My room was compact but functional. A double bed, large bathroom, Plasma TV and tea & coffee. The room had a safe, but I did not have the need to use it. My room also had remote control air conditioning. I did not eat in the hotel but did use the bar, this was a nice comfortable bar which was not over priced like some hotel bars, though I did find the choice a little limited - No beers were served on tap, all were served bottled. <br /> All in all I had a good stay at this hotel and would return again, I cannot comment on the hotel's family friendly credentials as I travelled on my own. The location is excellent - only a couple of minutes from the Tube station.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Apr 2008

good friendly customer service Well located and close...
good friendly customer service. Well located and close to the tube station. The superior room was nice and I would certainly consider staying again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Apr 2008

Go careful when trying to cancel accomodation with...
Go careful when trying to cancel accomodation with this hotel. It took me an awfull long time to cancel a second nights stay. I wasted a good portion of the first day trying to do it. My advice is to book somewhere with a more fair and open policy. Rooms are small but clean and well furnished. Breakfast is poor.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Apr 2008

The hotel is situated just inside the congestion...
The hotel is situated just inside the congestion charge limits, so if you are travelling by car, you can park quite near without having to enter the congestion charge area<br />I found the room very small, but overall I was pleased with my stay, I didn't eat in the restaurant
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Mar 2008

The room was really nice but small though...
The room was really nice, but small though. We managed to get lost in the corridors 4 times, so it's bit complicated. The room was tidy and bathroom looked great. We had a "great" view to a brick wall. The room got hot really quickly, but fortunately there was air conditioner which cooled it down quickly again. Would definately stay there again!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Mar 2008

The rooms are small but the features are...
The rooms are small but the features are great. Plasma TV is amazing, the ambience of the room is fantastic.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Mar 2008

Hotel easy to find Quiet street Good range...
Hotel easy to find. Quiet street. Good range of facilities with no extra charges. Staff efficient but not particularly friendly. Shame because it would take only that little extra something to turn it from a good experience into a great one.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Mar 2008

Staff were excellent and friendly and I had...
Staff were excellent and friendly and I had a fantastic room. My dinner was tasty although a little expensive, I didn't bother with breakfast as it was too expensive! Generally a lovely hotel though and very close to tube station.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Mar 2008

This hotel was great value for money It...
This hotel was great value for money. It is situated in a great location, minutes from Earls Court tube station. Quiet area and high street well placed for cafes and shops. Great location for Earls Court Arena. The room was really nice, well designed and decorated. We had a comfortable bed, great plasma TV and a very clean and well presented bathroom, cosmetics all supplied too. Tea and coffee facilities,ironing board, fridge and Microwave also supplied in the room. We would definitely stay here again ourselves and recommend to others. 10 minutes on tube to centre of London!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Mar 2008

Good value for money for a night or...
Good value for money for a night or two, but would not recommend a longer stay.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Mar 2008

Stayed in the single room which was cheap...
Stayed in the single room which was cheap but fine, though small... Food fine and good location for tube
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Mar 2008

only mins walk from earls court tube and...
only 2 mins walk from earls court tube and 15 mins walk to natural history museum. Was upgraded to a clubroom and could check in earlier. The only one complaint was the window was a bit draughty.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Mar 2008

We were very pleased to have booked a...
We were very pleased to have booked a hotel within 7 days of our visit to London. We booked 2 rooms at different times and found they were two different prices. On booking in we discovered why. The higher priced one was twice the size of the other but the smaller was perfectly adequate and had everything we needed even including a microwave.<br />The reception staff were very helpful. The only downside was the buffet breakfast for which we paid nearly 10 each. The breakfast room was understaffed and the tables were not laid ready for clients. There was no central area to pick up cutlery for instance and no plates next to the bread based items for example.<br />All in all we were very pleased.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Mar 2008

Very friendly helpful staff and a good location...
Very friendly helpful staff and a good location. However, our room was very cold, even though the radiator was on. The radiator in the bathroom was stone cold and we couldn't get it to work at all. Our two children, in an adjacent room, had the same problem, cold room and non-working bathroom radiator. The staff were as helpful as they could be but were unable to rectify the problem other than to move us to another room. As they could not move us to two adjacent rooms, or even two on the same floor we decided to stay put. The manager was very apologetic the following morning and we were given a 25% discount on our bill, but being cold all night did spoil our stay.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Mar 2008

The hotel was easy to get to and...
The hotel was easy to get to and in a nice area, the staff was quite helpfull, there was a couple of minor things ou room was not hoovered one day and the fruit tray was not replaced even tho I complained on the saturday, they still did not replace again on the sunday. it was abit noisey with doors banging thro the nite, but apart from that it was a nice stay rooms are small so its ok if you not not have alot of luggage.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Mar 2008

Actually nearest tube is Paddington This hotel has...
Actually nearest tube is Paddington, This hotel has a weird naming convention, especially as there is another Shaftesbury London Paddington over the road. <br />Other than that reasonable hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Mar 2008

good location nice room clean and pleasant room...
good location. nice room. clean and pleasant. room was in seperate building to rest of hotel (reception, restaurant etc) but not far away. Ground floor room a little noisy but still easy enough to sleep in. broadband connection provided but too slow to be useful.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Mar 2008

Positive lt br gt The room was clean...
Positive:<br />The room was clean, with all the basic essentials one would expect. The mounted wall TV was a nice touch. The bathroom had a modern design.<br />Negative:<br />Room was a little on the small side. The Shower wasn't particularly strong.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Mar 2008

Reasonable value in an expensive area Good size...
Reasonable value in an expensive area. Good size room rather crowded out with furniture. Reception staff were mechanically efficient rather than welcoming -obviously struggling to speak english.<br />Adequate breakfast. I would recommend it for a short business stay.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Mar 2008

Free internet access and the iron ironing board...
Free internet access and the iron/ironing board were the highlights as they are essential for me when on business. Otherwise, clean and comfortable. I also left my bag at reception after check-out, so I wouldn't have to struggle so much on the tube - the staff seemed to consider this as normal, which was great.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Mar 2008

On check in our room was not ready...
On check in our room was not ready (we were early) so they allowed us another room (which was executive). Nice room, bathroom lovely and clean. Our room overlooked the street but it is not a main road so there was no issue with traffic noice etc. I imagine the standard rooms must be quite small. Good area - some pubs, restaurants, shops close by - only 5 mins walk from Earls Court Tube, 20 minute walk to Chelsea.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Feb 2008

Good value for money although we did not...
Good value for money, although we did not eat in hotel - much cheaper to get breakfast out. Room was fine and while the view was of a wall, it didn't matter as we were only there to sleep. Not too noisy at night. They had a plumbing problem in the nearby plant room which meant some corridors were waterlogged, but did not directly affect us.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Feb 2008

Location - Suited us very well It is...
Location:- Suited us very well. It is 3 or 4 minutes walk from Earl's Court Tube and from there between 5 or 6 stops, without changing, to major parts of the West End (Piccadilly Circus, Leicester Square, Covent Garden). It is also only one stop away for the Natural History and Victoria & Albert museums. Although close to the tube, the hotel is on a very pleasant and quiet street and we had good nights sleep over both nights we were there. There is a mini supermarket, a pub and a few restaurants all within 5-7 minutes walk of the hotel if you don't want to venture further afield, including somewhere wher you can get breakfast if you are on a room-only basis.<br />Rooms:- Small but comfortable and well-appointed, with quality furnishings. Very clean. You even have a microwave oven which can be handy. Only one gripe about the room - we had a luxury room and the Late Rooms description says 'daily replenished fruit basket' but we only got fruit on the first day of our stay. When I mentioned this to the hotel staff, they said you only get fruit on the first day. It was the same with the turn-down service.<br />Service:- Patchy. Front of Desk staff were pleasant, friendly and efficient enough and housekeeping service was prompt and courteous. But the bar and restaurant was a different matter. Not rude but not especially welcoming either. You felt they were just going through the motions. The hotel is a little soulless - typical of many in London.<br />Food:- Breakfast offered a good choice of cereals, cold meats, cheese, fresh fruit cocktail, fresh fruit, pastries and breads in addition to the English Breakfast but was let down because the 'hot' items were not hot at all (don't you just hate a cold cooked breakfast???). This was a shame because the quality of the food was high.<br />Overall:- We like this hotel quite a lot - easy to get to the 'action' but far enough away for a good night's sleep. At Late Rooms rate it is good value for London. I say this in spite of some of the negative comments. Don't let those put you off too much because it is almost impossible to find everything good in a hotel in London without paying a fortune. We would definitely stay here again but maybe take a standard room next time and on a room only basis. It ticks most of the boxes for us.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Feb 2008

Convenient location lovely spacious room ...
Convenient location, lovely spacious room.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Feb 2008

Great location near the tube station Got an...
Great location, near the tube station. Got an excellent deal through late rooms so great vfm. Can only comment on the breakfast which was quite nice, not the best i've ever tasted but not the worst. Would definitely stay again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Feb 2008

Very handy for Earls Court tube station ...
Very handy for Earls Court tube station
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Feb 2008

Great location - a few minutes walk from...
Great location - a few minutes walk from Earl's Court Tube. Fantastic room with excellent facilities - in fact one of the nicest rooms we have ever had. Highly recommended.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Jan 2008

excellent value for money - make sure you...
excellent value for money - make sure you dont get a room on the 5th floor as there is no hot water pressure. <br />staff helpful, moved us to another room a floor below with much better pressure. great location, clean well presented, small rooms. going back regularly.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Jan 2008

Excellent location for Earls Court Check in process...
Excellent location for Earls Court. Check in process was lengthy but we were upgraded to a club room. For a one night business stay this hotel is ideal.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jan 2008

the hotel room was very spacious and clean...
the hotel room was very spacious and clean but the quality of the breakfast was very poor, the worst I have had in London. The hotel lso lacked any atmosphere
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Dec 2007

Most of the staff at this hotel need...
Most of the staff at this hotel need some lessons in manners. On arriving at the hotel we were taken by a member of staff down the road and around the corner to some other part of the hotel, which we weren't impressed with, they did move us back into the main hotel after we said it was not acceptable as we had booked to stay in the main hotel. Room very small but then again this is central london where every inch of space counts. We didn't eat in the restaurant as it was quite pricey. The actual location of the hotel was very good, about 10 mins walk to earls court tube station. It is the staff at this hotel that let it down.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Dec 2007

have heard many reviews about cheap london hotels...
have heard many reviews about cheap london hotels having small poorly decorated rooms, but with this hotel the rooms were great and a good size, also close to tube station, would definately stay again. we also asked for a comp upgrade and got it, so always ask.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Dec 2007

very easy to find from the Earl's Court...
very easy to find from the Earl's Court tube station. The room was very nice and clean, and in contrary to other guests reviews which I've read, fairly spacious! Heated floor and a bathtub was a pleasent surprice. Overal very nice and neat and overly comfortable. The room also has a little frigde (which didn't actually freeze very well) and a microwave. On our first day we only left the room in the afternoon for about 2 hours, but when we came back it was all cleaned up, very nice!<br />Overall a very nice room, cheap (59 p.n. excl. breakfast) and very good value for money. One thing that could have been better is the personnel... Not one smile... And that during the Christmas!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Dec 2007

Very good hotel Room was of a high...
Very good hotel. Room was of a high standard, the only problem was that the plasma TV didn't work all the time. However as we were only staying for 1 night this did not spoil our stay.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Dec 2007

Newly refurbished I was upgraded to a Club...
Newly refurbished, I was upgraded to a Club Room on arrival, for 65 a night this has to be one of the best 'value for quality' hotels in London. I have paid 3 times this and stayed in much poorer so called 4 star hotels. The only down side - the rooms are on the small size but that's often the case in City 'street' hotels.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Dec 2007

I am glad to have paid what I...
I am glad to have paid what I did as the room was very small but clean and convenient for the tube and restaurants etc.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Dec 2007

Room was very small and in a separate...
Room was very small and in a separate building to the main hotel which was not made clear at the time of booking.<br />Shower was slow & poor
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Dec 2007

We were put into basement rooms with no...
We were put into basement rooms with no natural daylight - disappointed!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Dec 2007

booked a Friday night via Laterooms for excl...
booked a Friday night via Laterooms for 75 excl breakfast & was very pleasantly suprised. Not the biggest single room in the world but not the smallest either for London. Bed was a large single, bathroom was great & modern, room had good aircon, in-room safe etc etc.<br />My TV didnt work when I arrived but a call to reception & 5 minutes later a man came up and fixed it - great service.<br />The location is great, about a 2 min walk from Earls Court tube<br />Overall I found the hotel to be great value for London & much better than others I have stayed in & payed more for.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Dec 2007

Very good value for money a stones throw...
Very good value for money, a stones throw from the tube station.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Nov 2007

We were really impressed with quality of the...
We were really impressed with quality of the room, great value for money and very close to the Earl's Court tube station. Cant really say a bad thing about the hotel. The Plasma TV and Tile TV in the bathroom was a very nice touch.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Nov 2007

I am a student went to London for...
I am a student went to London for the weekend for a course. Hotel was very easy to get to from Earls court staion :)<br />The room itself was double, very clean and modern, spacious, and the staff seemed willing to help at any time. The only slight problem I had was that the TV wouldn't switch channels but I was not there for very long so was ok really. I would stay here again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Nov 2007

Nice Hotel in a good location room was...
Nice Hotel in a good location, room was "compact" to say the least but was just fine for 1 night. <br />Walls were a little on the "Thin" side which the mating neighbours didnt seem to realise at 6.00 in the morning!!! (Better than "Waking up to Wogan" though!!!)<br />Interesting Restauraunt with Indian style decour which seemed a little surreal at Breakfast but despite that it was immaculate and the Breakfast was as good as any Hotel breakfast Ive had before and there was plenty of it (Self Service Buffet).<br />All in All if you are looking for a decent Hotel in London at sensible prices then you cant go wrong.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Nov 2007

I was very impressed with the service the...
I was very impressed with the service the Hotel provided. I arrived at the hotel at 10:00 AM after an overnight flight from Canada. I asked them if I could have the room then, instead of at 2:00 PM, being the usual check in time, because I was exhausted. They were very accommodating and I was assigned a room, an upgrade to the single room I reserved, within 15 minutes, at no extra charge. <br />All advertised services on the website were provided, such as free Broadband, plasma TV, cofee, tea, mini fridge, personal mini safe,, etc. Definitely a place to stay in again on my next visit to London, conveniently near Earl's Court Tube Station, Crommwell Road, Natural History and Science Museums and Imperial College. Good service, clean, and quiet.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Oct 2007

We are couple of mid s and pleased...
We are couple of mid 20s and pleased with our stay at this hotel. Stayed for one Friday night. Good location for Earls Court tube station (about 2 minute walk if that). We didn't check out any local restaurants, but noticed there were a few, and food shops near by. Looks like rooms had recently been refurbished, and 42 inch plasma screen tv was a nice touch! We had breakfast which offered a good variety, including fruit yoghrts bread cereal meat/cheese and traditional cooked breakfast, which wasn't greasy. Overall couldn't fault it.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Oct 2007

Excellent location with regards to public transport links...
Excellent location with regards to public transport links. My only criticism is that I had a basement room, which didn't have any windows in the main part of the room to let in natural light. The room itself was very comfortable and clean (I got a free executive upgrade). The room included free internet access (ethernet cable was supplied) and air conditioning. The breakfast was very overpriced for what it was and you should always check to see if it is included in the room rate, or you'll be stung for anoth 12 or so. On balance, this was a very comfortable hotel and if you can catch a good deal on here, I would recommend it without hesitation.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Oct 2007

I stayed in a superior single room for...
I stayed in a superior single room for 85.00 Yes, as other people have said it was small but the quality of the room more than made up for the size. Great location, a short walk from earls court station with lots of resturants available. Great having free WiFi available in the room.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Oct 2007

I arrived at the hotel and there was...
I arrived at the hotel and there was a bit of a queue at reception. However when I got checked in I was told my room had been upgraded. So I think I got a club double as opposed to a single. I was very impressed with this hotel. I had been concerned as it is normally a lot cheaper than I would normally stay in; but the room was very clean, large and the decor was nice! Also free internet in the room! I would definately recommend and stay here again! Great location.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Sep 2007

I wanted to make a reservation with the...
I wanted to make a reservation with the hotel directly but the Reservations Department was not really friendly and their rates were too high in comparison to the rates advertised on Laterooms. Also, When I wanted to make a booking over the telephone I was put through three different people as none of the other two was going to take my reservation. I think the reservation service is very poor. Cannot recommend.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Sep 2007

The hotel location was great although we were...
The hotel location was great although we were attending an exhibition at olympia and the hotel advised us that we could walk - the directions we were given by reception were incorrect resulting in 45 minute walk - a taxi /tube should have been suggested so not the best start. Rooms were very small and the cleanliness was a bit weak - bathroom not cleaned properly, products were not replaced after last guest, stationery was used by previous guests. Website was a bit misleading as the pictures looked better than the actual reality ! Dissapointing
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Sep 2007

Very impressed was a bargain - room was...
Very impressed. 59 was a bargain - room was small but everything you need was there. Free wireless access to net, some fresh fruit, wide screen flat tv.<br />Staff were really helpful - My reservation had been made in error for the day before I needed the room. I pitched up about midnight and the receptionist changed my booking and didn't charge me for the previous night.<br />Definitely go back - really handy for Earls Court tube so central London can be reached quickly.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Aug 2007

Easy access from Earls Court tube plenty of...
Easy access from Earls Court tube, plenty of choice of places to eat in the area. Fabric of building a bit tired but rooms have been refurished to quite a high standard. Good value for money. Steert not too busy or noisy.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Aug 2007

I was disappointed to say the very least...
I was disappointed to say the very least. I have stayed in the hotel previously and was impressed with the last stay. I booked two single rooms this time via an online site. <br />We arrived and checked into our rooms without incident. I then turned on the TV for my usual news check, just to find that the nice TV in the 4 Star hotel was not working. I immediately informed the front desk and they said it would be seen to. We returned to the hotel later that night and the TV was still not working. I called the front desk again and they said it would be resolved.<br />I spent two nights in the hotel without a functioning TV. They did not give me an alternative room. They did not pass a credit to my account. They did not apologize for the inconvenience, unhappiness and frustration. All they did was lie. They told me that none of the TVs in the hotel were functioning, obviously not knowing that I had in fact booked two rooms in the hotel and the one TV was working flawlessly.<br />Dont waste your time and money with this hotel. <br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Aug 2007

Good hotel and excellent location - minutes walk...
Good hotel and excellent location - 2 minutes walk from Earl's court Tube station.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Aug 2007

very convenient to Earls court and Olympia 'Double'...
very convenient to Earls court and Olympia. 'Double' bed was very small - more like large single! nicely decorated rooms with great plasma tv and microwave in room.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Aug 2007

The hotel was very close to Earls Court...
The hotel was very close to Earls Court Tube station. Facilities in the room were excellent, although a little cramped as expected in London. Didn't eat there so unsure about food. Considered 70 for a high quality clean room good value. Would stay there again without hesitation.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Aug 2007

Rooms well decorated clean and very comfortable Rooms...
Rooms well decorated, clean and very comfortable. Rooms downstairs have no natural light though so would request a room on the upper floors if I stayed there again. Nice bathroom, good shower in bath but the shower screen was tiny, totally inadequate, so the whole bathroom got a soaking when I used it. The gym seemed popular although I didn't use it myself. <br />Bar staff seemed inexperienced. I ordered a Vodka, Lime and Soda and the barman had difficulty grasping what I was ordering.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Aug 2007

Close to Earls Court tube which is a...
Close to Earls Court tube, which is a good spot for many connections all over london. Hotel was clean and rooms are very well designed will full amenities (iron, plasma, tea/coffee). We paid 79 per night and felt it was good value.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Jul 2007

I've stayed here a few times I once...
I've stayed here a few times. I once had a standard room which was horrible and pokey, and in an annex down the road. Otherwise the rooms are very we appointed and represent good value in London
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Jul 2007

Very nice room absolutely no complaints at all...
Very nice room, absolutely no complaints at all.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Jul 2007

Easy to get to I was searching for...
Easy to get to. I was searching for the safe. I was told where it was when i complained. Later I was told there was no safe in the room but one would be placed there. I would have expected the staff to apologise for forgetting it. Otherwise the location and the cleanliness scored highly. Breakfast was very good value.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Jul 2007

Not far in a straight line from Earls...
Not far in a straight line from Earls Court Tube. The hotel has been refurbished recently and even the single rooms have a queen sized bed. Compact but modern and clean. Phone calls to the hotel to try and book were a joke and a requested call-back wasn't fulfilled, however, I booked via laterooms.com and got a room.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Jul 2007

The hotel was good on the whole but...
The hotel was good on the whole but I had to fight to get my booking right as they wanted me to pay for breakfast which was in the laterooms rate. Two of the windows were stuck partly open and apart from the restaurant which was bright and pleasant the rest of the hotel was a little dingy
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 May 2007

Excellent serviceand the quality of the room was...
Excellent serviceand the quality of the room was above average for the price . May be an idea to mention that nearest parking is at the Marriott and quote charges.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Dec 2006

Hotel very nice - excellent value for the...
Hotel very nice - excellent value for the money.<br />Very impressed with room and especially bathroom<br />However the only down side was that reception staff could have been more friendly.<br />Being in the hotel trade ourselves we do compare to our own standards and we couldnt fault anything as such.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Dec 2006

Badly refurbished Air Con grill fell off ceiling...
Badly refurbished. Air Con grill fell off ceiling, radiator fell off the wall, bathroom tiles are loose - and I didn't have hot water one morning. Internet connection was also not working. Most staff were friendly and helpful but one member bought the team down.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Dec 2006

I arrived late at night I was given...
I arrived late at night. I was given a room which already had someone in it ! ( I did not feel my own security was good if I could so easily have access to someone elses room)<br />The next room I had aws just off the foyer. It was very noisy with people getting out of taxis and general comings and goings. There was no way to open a window so I had to have the air conditioning on even though it was winter. The room was very small.At midnight I gat dressed and asked for another room. The third room I was given was on the fifth floor. I had to walk up as the lift was not working. This third room was adequate but I had had a very disturbed time. I was one my own and for 75.00 expected better.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Dec 2006

A great little hotel - excellent value for...
A great little hotel - excellent value for money - grat flatscreen TV as well as free broadband access.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Nov 2006

We have stayed here before and been very...
We have stayed here before and been very satisfied. However, this time we found that there were significant changes and a drop in standards. There was no wardrobe (just an Argos hanging rail); bare wires stuck out of the wall, the bath took an hour to fill, air conditioning did not function, a scruffy extra bed was stuck in a corner leaving no room to walk round the bed, no bedside units (no room for them), a disgusting matress that was soiled with blood and urine, ripped and covered in pubic hair. There wass no apology from the staff when we raised our concerns so we walked out at 11 pm. We could not possibly have stayed. We spent two hours finding another hotel which was more expensive but 10 times cleaner and better equipped. We took photographs to prove just how disgusting the room was.
Reviewed by Dave; Reviewed in 09:11 22 Mar 2005

Dirty Cold noisy uncomfortable mattress and the bar...
Dirty,Cold, noisy, uncomfortable mattress, and the bar closes at 9pm. Good proximity to Earls Ct stn, its only recommendadtion.
Reviewed by Athas; Reviewed in 06:31 14 Feb 2005

The hotel rooms and corridors are very tired...
The hotel rooms and corridors are very tired. The room had not been cleaned properly and was very 1980s. Renovations were taking place but the nights I stayed there were gangs of drunken men shouting and swearing around the hotel.

The rooms are dated and limited services available.

Beaware of the telephone charges 60 minutes of 0845 call rate at 1p per minute was charged at £28.
Reviewed by Nigel; Reviewed in 07:42 17 Jan 2005

Generally fair place only but pricey Availability ok...
Generally fair place only but pricey.
Availability ok until electrical problem closed 2 floors and was taxied to Paddington Court Hotel which was not a good experience.
Beds are not comfortable, small double room at the back of hotel was scruffy. Hotel is 2* at best. Other hotels in the same street are better value.
Switched rooms after 1 night to one not as good one. Bathroom looked very dirty, hair on floor,black-brown water stains on walls, shower ok, bath dirty, toilet dirty.
Would not stay again. Gave a 3 rating for its friendly staff and low price at the time.
against the list:
Car Parking - NOT TRIED but ANOTHER GUEST COULD NOT GET SPACE.
Non-Smoking Rooms - YES
Internet Access - NOT TRIED
Lift to all Floors YES
Room Service - NOT TRIED (Restaurant closes at 21.00)
Dry Cleaning Service - NOT TRIED (nearby cleaners/laundry available)
Restaurant - UNTIL 21.00
Safety Deposit - NO LOCKABLE SAFES IN ROOM
Ironing Facilities - BROKEN
Luggage Store - YES
Reception - 24 hours - YES (Friendly)
Concierge - YES (Friendly)
Coffee Bar - UNTIL 21.00 ONLY (Friendly bar staff)
Conference Facilities - NOT TRIED
Gymnasium nearby - NOT TRIED

Reviewed by atha fokias; Reviewed in 02:28 15 Jan 2005

Absolutely terrible I can't give any comments about...
Absolutely terrible, I can't give any comments about the rooms as I didn't make it any further than the reception desk!

I was heading to London to attend an interview, and after assessing many different hotels in the appropriate area - Kensington/Earls Court, I chose the Hogarth. It was a 2 minute walk from the interview location, it had secure underground parking where I could leave my car until after the interview, it had en-suite double rooms available, and included breakfast in the price.

I contacted the Hogarth mid afternoon on the day of my journey down, firstly to confirm my booking, and also to advise them that I would arrive sometime around midnight.

On my arrival I was greeted by a completely clueless night porter, who initially kept me waiting at the reception desk for about 10 mins as he was finishing off some photocopying in the back room! When he eventually emerged he announced that the hotel was full, so they were transferring me to another hotel, which to my horror was at the opposite end of town in Bloomsbury!

The night porter didn't know where this was so he handed me a map to locate it. At that point the phone rang and he spent another 10 mins on the phone having a conversation to someone in India, and then attempting several times to transfer the call through to a room, which he couldn't do as he said he had no idea how to operate the phone correctly! When he eventually came back to me, he phoned the other hotel to ask for their location and confirm my booking. However, he eventually passed the phone to me as the person at the other end couldn't understand a word he was saying! After speaking with the guy at the other hotel I then waited a further 10 mins for the Hogarth guy to emerge from the backroom where he had now started more paperwork duties! This whole process took over an hour!

So, I find myself in a hotel that is miles away from my interview location, is inside the congestion zone, isn't within easy walking distance of my interview, which therefore entails a drive across town beforehand!

In conclusion, this was entirely unacceptable on the part of the Hogarth, and if I had made the reservation with them direct I would be looking for at least a partial refund for the inconvenience caused. However, having made the booking via a website similar to this, I doubt any redress is possible, "you pays your money, you takes your choice" as they say. Although the website did everything it was asked to do, in future I will always book direct, so that any subsequent problems can be redressed directly.

However, as far as the Hogarth is concerned, I won't be making any sort of booking with them in the future.
Reviewed by JC; Reviewed in 12:35 9 Dec 2004