Shaftesbury Kensington Hotel Reviews

We stayed at the hotel as we were...
We stayed at the hotel as we were in London to watch the football. The location was excellent being two minutes walk from the nearest tube station. A good selection of local shops and eateries nearby. The room was clean and comfortable and the upgrade to a club room was well worth it. The full English breakfast was well cooked and there was an excallent selection of food. The only downside was the shower which was not very powerful but that was only a minor grumble. Well worth a visit.
Reviewed by KAREN S; Reviewed in Jun 2010

I started looking for a hotel room at...
I started looking for a hotel room at 11.15, which is cutting it fine. Within half an hour I had an excellent room in a good hotel for £55 - a massive discount.
Reviewed by C Wilson; Reviewed in Jun 2010

We booked a club room and had every...
We booked a club room and had every facility provided as advertised with the exception of the turn down service, not the hotels fault they were unaware we were out for the evening. Stated we had use of the club lounge although we didn't find that as we were only there one night and in the hotel fairly briefly. excellent selection for breakfast (included in the club room) although could have done with small plates being provided in the service area for bakery products (rolls croissants etc).superbly located approx three mins walk from earls court underground station. We paid £119 for the club room but they were advertised in the hotel for between £200 & £300 per room, don't think i would have paid that! but was happy with my stay
Reviewed by Emma L; Reviewed in May 2010

Let's be clear from the start - this...
Let's be clear from the start - this hotel is probably fine, but I doubt you will get to find out. The 4-star status of this hotel is used to lure people in so they book it at what seems a good rate, then you get shipped of to one of their other hotels which otherwise wouldn't get the business.We were moved to the Kensington House which is across the road. It's acceptable, but the rooms are small - even for London. The only reason you could walk around the bed was because it was 6 inches shorter than normal. The room was clean, apart from an odd stain on the ceiling, but the TV was badly tuned and the water pressure was low. We also got a twin instead of a double.Because we were moved we got a free breakfast back in the main hotel, which was a bit of a shambles - poorly organised and slow. The cooked food was OK, if a little greasy. Pastries were stale and the yoghurts were terrible.Overall it was OK for one night, but if we were staying any longer I would have made a fuss about getting a room in this actual hotel. For £95, the Premier Shaftesbury Kensington would be OK, but be aware that you will most likely be moved to a hotel which you might be able to get for less.
Reviewed by Tom G; Reviewed in May 2010

The room we had was in the basement...
The room we had was in the basement and didn't have a window but this wasn't a problem as we were there only one night and the room was air conditioned, the staff were also very friendly.
Reviewed by Frances R; Reviewed in May 2010

Llegamos a las de la ma ana pensando...
Llegamos a las 10 de la mañana pensando en refrescarnos dejar las maletas y hacer lo que teniamos en agenda, cual fue nuestra sorpresa que no nos podian ofrecer una habitacion asi que nos cambian de hotel claro esta en peor barrio y mucho mas lejos de donde ibamos a estar en londres. Bueno llegamos al nuevo hotel en taxi y cual es nuestra sorpresa que tampoco hay habitacion!! para esto habiamos quedado en el primero, un desastre, total al final dejamos las maletas y nos fuimos esperando que al final del dia llegaríamos a tener una habitacion. Bueno despues de un dia super largo volvimos al hotel a las 12 de la noche y cual fue nuestra sorpresa que no nos habian reservado ninguna habitacion!! ya el colmo!! monté en colera y nos dieron una habitacion reservado creo a estos menesteres, estaba bien y durmimos bien pero desde luego atencion al cliente y compaginacion entre hoteles del mismo cadena un desastre! una pena ya que el hotel parecia bonita pero despues de perder clientes y trabajo no volvería a hospedarme en esta cadena de hoteles.
Reviewed by Anna S; Reviewed in May 2010

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Reviewed by Ana S; Reviewed in May 2010

muito agradavel limpo mesmo em frente do metro...
É muito agradavel,limpo,mesmo em frente do metro,tem de tudo em volta, Supermecado,Ctt,bares,rest,farmacia,banco etc.
Reviewed by Sandra G; Reviewed in May 2010

Pay the extra for a club room -...
Pay the extra for a club room - its worth it..
Reviewed by J O'connor; Reviewed in May 2010

Its not that the hotel was disgusting just...
Its not that the hotel was disgusting, just not what we experienced last year or expect from a 4 star hotel. When we arrived we were advised we were in the extension of the hotel. The extension is actually down the road, across the road and on the corner of the next street. Not staffed, just like a halls of residence. We didn't like that it was not staffed as you feel quite vulnerable. Also, we paid and booked into the hotel, not the extension - it should have been advised when the booking was made. In my room the back was missing of the remote control, I could only get channel 1 and 4 on the tv, the headboard was hanging off the wall - velcro attachment visible, there were no shampoos etc in the room either.My colleague had a duff TV with crappy signal and no shampoos. When we went down across the room to the main hotel for breakfast there was cleaners equipment in our hallways which my colleague managed to trip over - this was at 9am. When I got the lift down there was a vacuum cleaner (henry type) with the lid off and a dead cockroach in the hoover. Nice. We met the clients at the hotel for a drink before going to the awards ceremony and had to wait over 20 minutes for a G&T as they had run out of tonic and had to run to the shop to buy some. After the show we had to wait for 15 minutes to collect our bags as the man who does this was giving extensive directions to other customers for tourist attractions, this is fine, what is not was the two other reception staff stood there doing nothing who could have gotten our bags for us. The whole hotel looked tired and grubby and smelt of old food.It was more like a youth hostel than a four star hotel.
Reviewed by Mike J; Reviewed in May 2010

You may find it hard to stay at...
You may find it hard to stay at the actual hotel anyway. I was shipped off to another hotel more than a mile away that would class as no more than 2 star and yet I was still charged the full amount!!! How do they think they can get away with this? I will NEVER stay here again.
Reviewed by M Jones; Reviewed in May 2010

a seperate building and in a basement a...
a seperate building and in a basement. a very small single room with faulty air conditioning that meant the room was uncomfortably hot. This was reported to reception on my arrival but no resolution was achieved and no compensation offered.
Reviewed by Tom Morton; Reviewed in May 2010

On check-in I was presented with the key...
On check-in I was presented with the key to a windowless room in the basement. This couldn't possibly have had a 200+ rack rate. In fairness to the staff, when I complained they relocated me to a room in a different building about 200 metres from the main hotel. It was tiny, but at least it had a window. Although the bathroom had been recently refitted, the sink wouldn't drain. The internet connection didn't work, and the tv barely worked. The A/C cut out when I turned the lights off. I should have checked trip advisor before booking...
Reviewed by B O'Neill; Reviewed in May 2010

Excellent room Club Room and great value at...
Excellent room (Club Room) and great value at £95/night including full breakfast. B/fast was excellent and restaurant staff were very attentive and courteous. Coffee was piping hot. Free bottle of wine (French not Chilean!) and bowl of fruit in the very nice club room. Arrived too late to take advantage of the free snacks and drinks in the Club Lounge 5-8pm. If you can get this rate by booking early and mid week it's worth it!!!
Reviewed by Robin W; Reviewed in May 2010

The hotel was clean and comfortable but the...
The hotel was clean and comfortable but the electronic door key did not work once I had carried my luggage down the stairs to the underground floor.I asked a passing housekeeping employee to let me in but she could not believe that I had been allocated a deluxe room. It took some time for her to agree to let me in. The rrom was nice and comfortable but the tv signal was scrambled for the terrestrial channels which was frustrating as news was just breaking about Gordon Brown resigning and I wanted to keep in touch with current affairs. I asked for assistance but little could be given by fiddling with the tv itself. It later fixed itself so I suspect they realised they has scrambled the signal by accident. Apart from that all was well and I got a very good price for booking it on the same day.
Reviewed by H Phillips; Reviewed in May 2010

Having read some of the mixed reviews for...
Having read some of the mixed reviews for this hotel I thought I would try it anyway knowing that some people are never satisfied. Well on this occasion I could not fault the place, although we didn't eat there so I can't comment on the food. The hotel is ideally situated for Earl's court tube station. The staff on reception were polite and the room was very clean and modern with tea and coffee making facities/ironing board/iron/flat screen tv and even had a microwave. It wasn't the biggest room I have ever stayed in but it served our purpose, which was somewhere to sleep for a couple of nights.
Reviewed by Nigel D; Reviewed in May 2010

Just right for a city theatre break ...
Just right for a city/theatre break
Reviewed by GEORGE K; Reviewed in May 2010

booked this hotel through late rooms days later...
booked this hotel through late rooms, 3 days later the night before we were due, we got an email saying the room was unavailible due to maintenance and that we were put into a room at another hotel, which was far less in quality and didnt include the extras, yet they were still advertising for the room on late rooms, these people are cons in my honest opinion it seems to have happened to many people before me, AVOID
Reviewed by l squires; Reviewed in May 2010

The hotel contacted me and said they were...
The hotel contacted me and said they were undergoing maintenance. They offered me an alternate hotel, miles away, same price, but no breakfast, none of the other complimentary items, and a lesser room. When I phoned the hotel later and asked about booking direct they made no mention of maintenance. I cancelled. Beware of this hotel.
Reviewed by G Boyce; Reviewed in May 2010

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Reviewed by CYRIL N; Reviewed in May 2010

When we arrived we were told we were...
When we arrived we were told we were being transfered to a sister hotel 20 minutes away.We complained as we were meeting friends from France who were staying in this hotel.When we said we would cancel they found us a room. The room was so bad we canceled and asked for our money back. We then telephoned Late Rooms and explained our situation. We were advised to check that we had been fully refunded.
Reviewed by B Pringle; Reviewed in May 2010

all brand new rooms stayed here after being...
all brand new rooms stayed here after being moved last minute don't expect a reciept though as have been chasing for one for my expenses for months
Reviewed by n stokes; Reviewed in May 2010

We had a room on the first floor...
We had a room on the first floor which was very small!! The Bed must have been 130x200 or so.. it is nearly impossible to sleep with two people in it. There were only two pillows and instead of a normal duvet there was a rug on the bed (without a top sheet). There where three black hair on the bed which made me think if they actually changed the lining on the bed. The carpet wasn't hovered properly, the blind was broken, batteries in the TV remote and the A/C were broken, Iron board was dangerous to use as it kept folding together (lucky I was holding the iron in my hand) and the main light switch for the room didn't work as well so we needed to take to room card out of the holder next to the door to switch off all electrics in the room. The towel rail was half broken out of the wall to that the towels nearly fall into the bathtub. I asked the reception staff for extra pillows and they looked at me if they didn't know what I am talking about. After explaining to the supervisor we finally got two extra pillows after 20 minutes. I work myself in a AA 4 star inspectors choice hotel. We have inspections from Mystery Shopper, AA, Michelin.... and I know why we got our 4 stars. They should be rated 2 or less! Next time I will stay within our Hotel Group (at least I know what I get). If you go to Tripadvisor you will find more of this. I don't know why they call them self Premier - the only premier thing was the working sink. Oh I forgot to tell that the toilet flush didn't work. Well my advise is to avoid this hotel.
Reviewed by Jonas D; Reviewed in May 2010

Overall a very enjoyable stay with my girlfriend...
Overall a very enjoyable stay with my girlfriend indeed, staff were very polite, friendly and helpful. The room was spacious and kitted out with exactly what was advertised which is not always the case with hotels. In fact the only complaint I would have is with the restaurant, not to say the food was bad at all just felt it was average considering the price. The breakfast was very good however with cooked breakfast and continental with a lot of variety, with the option of eggs to order etc. Location is very good being a 2-3 minute walk from earls court. I would definitely stay at this hotel again as it has the high standards I expect.
Reviewed by Stefano D; Reviewed in May 2010

Good hotel and great location inside Zone of...
Good hotel and great location inside Zone 1 of the underground. I was very relieved to find the hotel located down a quiet street and not on the main road. Our room was at the back of the hotel and I upgraded us to a Club Room to ensure the bed was larger than a standard double. Room was very nice, plenty of space, big bed and nice furnishings. Bathroom was also good - great shower! Hotel is a very short walk from the underground and there was plenty going on in the surrounding streets. Breakfast was a little hectic and the buffet a little weak on selection - no porridge - but these are minor details.
Reviewed by Jennifer H; Reviewed in May 2010

Room was in annexe microwave had not been...
Room was in annexe, microwave had not been cleaned so room smelled of food. Sharp edges on bed casued bruises 3 or 4 times. Bed linen and towels clean, bed blanket ripped...previous occupant had obviously caught the blnaket on the sharp bed edge.
Reviewed by Alison C; Reviewed in Apr 2010

Breakfast was fine althought the beans were cold...
Breakfast was fine (althought the beans were cold. Very poor!!!). Other than that - hotel was spot on for the money and location.
Reviewed by William N; Reviewed in Apr 2010

I was put into a basement room in...
I was put into a basement room in the annex which meant you always had to have your curtains closed as people could look right in. Very tight for space so difficult to work in. It was very good value though and the location is close to the action. The internet was not very good there.
Reviewed by N Avery; Reviewed in Apr 2010

Considering its Earls Court the hotel is better...
Considering its Earls Court, the hotel is better than I expected. I had a Club Room with far more space then a standard room. It was comfortable, spacious, quiet and very nice indeed - room 320. The gym is good, for a london hotel gym, and had it to myself while I was there. Can't comment on the breakfast/food as I never ate there.
Reviewed by W Khammo; Reviewed in Apr 2010

This is a great hotel for getting into...
This is a great hotel for getting into London city centre and all attractions and only a few min's walk to the tube station. Very clean and tidy and staff were very freindly, would definaltley stay there again. Not sure I'd have liked paying the full price but as we got it cheap from LateRooms.com, it was great.
Reviewed by M Barnes; Reviewed in Apr 2010

Great savings through late rooms gym room and...
Great savings through late rooms, gym room and fantastic room - got caught out on the congestion charge by not knowing about it! so watch your parking
Reviewed by Mark Ledsom; Reviewed in Apr 2010

What an quot topsy turvy quot hotel The...
What an "topsy turvy" hotel. The rooms are fine, in fact I was given a club room which was superb. However this was let down by the 3rd world and puerile idea of paying "upfront" for the rooms and then having to check out to pay for add ons! Absolute nonsense, it is quite obvious that the owners are not from Western Europe. If they can change that, improve the public areas it would be nice. Breakfast?? It was dire and cold and all for £16.00, an outrage!
Reviewed by j walsh; Reviewed in Apr 2010

no room - had to be taken to...
no room - had to be taken to Rydges Kensington instead.Comments apply to Rydges - consider cutomer service poor for bothRoom was very good.Breakfast / restaurant was expensive and very poorly organised / understaffed.
Reviewed by Laurence Goode; Reviewed in Apr 2010

How this hotel can be considered four star...
How this hotel can be considered four star is a joke. The double room I booked was very small. The desk chair was so close to the bed, I could not move it out from under the desk to sit down. Wardrobe doors could not be opened fully unless I stood on the bed to do so. When I checked in to the room, the waste bin from the previous occupant had not been emptied. Decor was shabby and tired looking. Take my advice, spend a little more and check in to the Premier Inn just around the corner.
Reviewed by Gerry M; Reviewed in Apr 2010

Much better than my other recent stay in...
Much better than my other recent stay in a big name Hotel just off Kensington High St.if you are staying in the area you won't be dissapointed with this one.
Reviewed by Steve W; Reviewed in Apr 2010

Although we checked in at the main hotel...
Although we checked in at the main hotel we were then taken to a separate building further along the street where our room was located. The brass plaque on the wall inside the building suggested we would be staying in an executive suite. When we were shown to our ground floor room we were slightly disappointed to find the room was very small and felt a little bit like a cupboard. The room was very dark and lighting was poor. A single wardrobe was supplied but stored inside was an iron and ironing board, a quilt and extra pillows which didn't leave much room for hanging clothes. There was a portable radiator and a standard lamp in the room which took up essential floor space. On a positive note the accommodation was clean and the bathroom, although some of the spotlights weren't working and there was no extractor fan, was clean and modern. Being located near the front door was rather loud and annoying, especially early morning and late night. Location was good for tube station and local amenities. On a positive note we were only in the room to sleep and shower and had an enjoyable time in London.
Reviewed by J Mills; Reviewed in Apr 2010

Nice clean room quiet and relatively spacious the...
Nice, clean room, quiet and relatively spacious. the club room touches were nice, although I would have thought the fruit and soft drinks would have been replenished. The dressing gown had been washed that often it was threadbare with holes and there were red wine stains on the 'turn over' of the sheets. The staff were courteous and helpful and the breakfast was great - the earlier you got there the better though!
Reviewed by alasdair m; Reviewed in Apr 2010

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Reviewed by G KETTRICK; Reviewed in Apr 2010

excellent hotel great value will be booking again...
excellent hotel great value will be booking again club room fantastic
Reviewed by K MELIA; Reviewed in Apr 2010

We stayed at this hotel on a business...
We stayed at this hotel on a business/pleasure trip and I was very happy with it. The room we had was small and they'd missed a few bits whilst cleaning but it was nicely finished and had everything we needed. The microwave took up lots of the desk space and for us was not necessary but I could imagine it being useful for a longer stay. All in all, very good value - a nice hotel in a great location and we got it for a superb price (£69) so not complaining!
Reviewed by L Stephens; Reviewed in Apr 2010

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Reviewed by J Burn; Reviewed in Apr 2010

Great London hotel Very close to the Tube...
Great London hotel. Very close to the Tube. Super comfy room and great value through Laterooms. We were upgraded which was lovely and the room we got was very spacious.
Reviewed by j dobson; Reviewed in Apr 2010

The room was great but when I arrived...
The room was great but when I arrived having booked by phone and been texted the details the previous day, the hotel had no trace of my booking....not impressed !!!!! We had to sit and wait while they sorted it out and staff were helpful and made us a cup of tea. There were no standard rooms left so we were upgraded quickly to a club room which was fantastic - very well equipped amd immaculate so in the end we had a great few days. Hotel is well situated in a lovely area and handy for tube, restaurants, central London etc. Will definitely return but not impressed with Late Rooms service.
Reviewed by Lyn B; Reviewed in Apr 2010

i dont expect to book into a hotel...
i dont expect to book into a hotel & be sent to a scummy room round the corner i shall be looking & a full refund the barman had no manners and was extra expensive the breakfast was cold and again expensive the bed was like sleeping on spring s i want my money back it was very very 0%
Reviewed by s hempstock; Reviewed in Apr 2010

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Reviewed by j parmar; Reviewed in Apr 2010

The price we paid was a night would...
The price we paid was 89.00 a night, would say it is not worth anymore than this. So don't be fooled you are having a bargain when the price says 500 a night normally.........
Reviewed by lisa s; Reviewed in Apr 2010

The staff were friendly efficient and helpful The...
The staff were friendly, efficient and helpful. The room was good quality, quiet, with microwave and fridge. Bathroom very clean and modern. Bed very comfortable. Wish all London hotels were that good for that price!
Reviewed by Jackie N; Reviewed in Apr 2010

I was understandably concerned about booking this hotel...
I was understandably concerned about booking this hotel as it had very mixed reviews. However, I was more than happy with my stay there and I would certainly go back. The room (club room) was spacious and quiet. I had to ask in the bar for a cork screw to open my complimentary bottle of wine(!!) but that was no real effort. The breakfast was very good, with a pretty good selection. The staff were mostly very pleasent and helpful.The main benefit of the hotel though is it's position. Very close to many places to eat and drink and a very short walk to the tube.I paid £169 for 1 night in the club room which I think is good value.
Reviewed by I Lowe; Reviewed in Mar 2010

A pretty nice hotel with this room advertised...
A pretty nice hotel, with this room advertised on Late Rooms as a £300+ reduced to £80. The room was remote from ther main hotel, very small and cramped, uncomfortably hot (aircon was poor) and various items were broken - these must have been obvious to the cleaning staff, but went unfixed. So, OK at £80 (+ breakfast), but wouldn't have paid a penny more and no way would anyone be paying over £100 for this type and size of accommodation.
Reviewed by Ben A; Reviewed in Mar 2010

Out of a party of four three had...
Out of a party of four three had poor experiences with this hotel. One member of our party was told that his room was across the room at a 'sister' hotel because the hotel was fully booked but that the rooms were of the same standard. When he got to his room it was extremely small and completely unacceptable. He was then given a room in another 'sister' hotel with pretty much the same result. He was then given a room in the basement that was also small but this time had the 'advantage' of not having a window! When he complained about this room the hotel miraculously found a room which was on the third floor and was fine. Another member of the party's room had air conditioning which was only capable of producing cold air; when he asked for it to be fixed he was told that it was not possible to fix it until the next day. The third member of our party was perfectly happy with his room until 0300 when there was a very loud rattling noise which went on for 20 minutes. This was repeated twice more during the night.
Reviewed by Christopher G; Reviewed in Mar 2010

Contacted Best Western in order to cancel due...
Contacted Best Western in order to cancel due to a suspected blood clot in leg(deep vein thrombosis) a life threatening complaint, who informed me that they would still be charging me for the room.No sympathy offered whatsoever.I will not be using this service again.
Reviewed by Tim Dunning; Reviewed in Mar 2010

hotel ok apart from serious overbooking problems i...
hotel ok apart from serious overbooking problems, i saw four different parties moved to another hotel. they tried to move me for one of my three nights which i refused to do. one tip dont let them order you a taxi, i did it took hal an hour to arrive, then got lost completely for which he charged me for the privilage and then short changed me by a couple of pounds for good measure
Reviewed by P Birtles; Reviewed in Mar 2010

Chose to stay here as I had used...
Chose to stay here as I had used the hotel on my last trip. At that time the window of the room was stuck so it was very noisy, but on the second night I was moved to a room on a higher floor at the back of the hotel- perfect. So I booked it because I was familiar with the area, it was close to where I needed to be, and I'd felt the service and value previously was very good- assuming I didn't get a room at the front of the hotel (quite noisy). I requested a room at the back on a high floor, and arrived to get... a room in the basement. Granted, they'd upgraded me, which was nice as the rooms are very small and it does give that little bit of extra space, but I did feel a bit like I was suffocating. The alternative was a miniscule room at street level to the front, which meant that I could hear every passer-by, so I took the basement. It was fine- I didn't suffocate and other than hotel doors being slammed every ten minutes until the wee small hours, and being able to hear a conversation in a room across the hall, and the wardrobe door being opened in the room next door (go figure) I didn't hear anything:o) It is well located and great value-for-money when you get it at £85 as I did. Also, the first time I stayed I used tesco clubcard points and got it for 2 nights for just under £2. That was nice!
Reviewed by L MANN; Reviewed in Mar 2010

I have stayed here before as it is...
I have stayed here before as it is a generally very good quality hotel in an excellent and convenient location. However, I was very disappointed in this most recent stay. The room I was originally allocated (008 on the basement floor) was fine and actually a really good size and well finished. However, the flatscreen TV didn't seem to work so I called reception to ask someone to take a look at it. When noone had arrived 20 minutes later I called again and someone came round, took the TV off the wall but was then unable to fix it back on again. After calling another colleage to help they were still unable to fix it - all the while I was trying to get ready to go out to attend a work function. Just before I left reception called to say they would transfer me to another room whilst I was out so I didn't have time to see the new room before I left. When I returned late in the evening it turned out that my room was literally just off the reception area (room 14). It was much smaller and more shabby than my original room, very overheated, and worst of all very noisy as adjoined both reception and the street. Also, the volume on the TV in this room didn't have a very loud maximum volume. But by this point I was too tired and felt it was too late to be asked to move again. I felt the room I was in should not have been used as a guest room as it was far too small and noisy. Especially for £95 per night! I would be very wary of staying here again to be honest despite the great location.
Reviewed by R Stanley; Reviewed in Mar 2010

The room was not available It was late...
The room was not available. It was late at night - dreadful experience!
Reviewed by Felmai L; Reviewed in Mar 2010

The only criticism that we had was that...
The only criticism that we had was that the corridor on which we were staying was quite noisy with people moving about very early in the morning.
Reviewed by K Barker; Reviewed in Mar 2010

room excellent TV control broken ...
room excellent TV control broken
Reviewed by t humphries; Reviewed in Mar 2010

Great value for money excellent customer service and...
Great value for money, excellent customer service and a few 100 yards from nearest tube station and local amenities.
Reviewed by brigitte b; Reviewed in Mar 2010

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Reviewed by tom r; Reviewed in Mar 2010

This was the smallest room we have ever...
This was the smallest room we have ever had in a London 4* hotel. We have had bigger cabins on cruise ships! The bed barely qualified as a double because of the lack of space.Staff were very good, especially in Restaurant, food average for a London hotel.All in all it was OK for one night ; any longer and claustrophobia will soon set in.
Reviewed by G Jones; Reviewed in Mar 2010

Good value for money We only stayed one...
Good value for money.We only stayed one night but the room was clean, modern and quiet. It was on the small size but sufficient for our purpose. the lift is very slow though and it was quicker taking the stairs. Not to much a burden as the hotel only has 4 floors but may be an inconvienence if you have a disability and have to rely on the lift.
Reviewed by D Ross; Reviewed in Mar 2010

A great hotel in Kensington we had a...
A great hotel in Kensington; we had a very good weekend. The hotel is conveniently situated near Earls Court tube station and lots of reasonably priced restaurants. Given this proximity the hotel itself is in a quiet street.We had a club room which was very spacious and generously equipped. We found the staff very polite and helpful. Breakfast was good and the food plentiful. Highly recommended!
Reviewed by Peter G; Reviewed in Mar 2010

Excellent ...
Excellent
Reviewed by M W; Reviewed in Mar 2010

This is in an excellent location for the...
This is in an excellent location for the tube and the rooms were above my expectations for the area and the rate I was charged through Laterooms. I was upgraded free of charge to a club room and the staff were excellent. There is a great little souk themed bar/restaurant that was very welcoming and open late. Check-in and check-out were efficiently dealt with and I would recommend this to anyone looking for clean, comfortable rooms in a great location.
Reviewed by Neil S; Reviewed in Mar 2010

Found the hotel very clean and the staff...
Found the hotel very clean and the staff very friendly
Reviewed by Shaun Davies; Reviewed in Mar 2010

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Reviewed by tom r; Reviewed in Mar 2010

Booked my hotel at Earls Court for a...
Booked my hotel at Earls Court for a reason, when I got there I was informed the bolier was broken and two floors were unusable. I enquired why the hotel was not shut down as there was only one boiler, no decent answer and back tracking on the one boiler story.. I was informed someone had tried to call me on my mobile to inform me of this, a call I never recieved. After being told I was being moved to a hotel 5 minutes away by taxi, I was asked to wait in the bar for a couple of minutes whilst the taxi came, this took 20 minutes. When we got to the new hotel 20 minutes later, I was given my room key. I went to the room and there was a gentleman in the room, he had been there for two nights. I went back to reception and was upgraded to a club room (not the kind of upgrade you want). I had to argue to get taxis between the hotels paid for by the Shaftesbury as I had plans back in Earls Court and I now found myself in Paddington. To make matters worse on the taxi journey back later that evening from Earls Court to Paddington, the driver dropped me at the wrong hotel, when I explained this to staff they told me it was not their fault, I disagree you put me in another hotel. What was noticeable in both hotels was the lack of Duty & General Managers to deal with these issues. I travel to London often as do my colleagues and large amount of friends, acquaintances and clients. I will be making everyone aware of the Earls Court scam, where they overbook then blame a boiler and move you 5 tube stops away to a wholly inappropriate location.
Reviewed by Brian C; Reviewed in Mar 2010

After arriving and told we were being Transferred...
After arriving, and told we were being Transferred to their sister hotel, Park Grand, In Paddington,( www.parkgrandlondon.co.uk ) room was very small, and no space for anything! If you dont want moved dont book this hotel!
Reviewed by A Murray; Reviewed in Mar 2010

This hotel has its main building but also...
This hotel has its main building but also has rooms elsewhere. My rooms was actually across the road and around the corner in an unstaffed building. I did not feel safe with this and was not pleased my room was in the basement!The bathroom smelled awful and there was no in room information about the hotel, or its services - most disappointing! I ate i the hotel restaurant and the service was a bit patchy. Sometimes very good although my plates were taken away from me while I was still eating!
Reviewed by L Dickson; Reviewed in Mar 2010

The most thing that I liked about that...
The most thing that I liked about that hotel room is that its fully equiped with microwave, hire dryer and even Iron tabel.I've just felt that I'm in flat not in a hotel room with such amazing instruments avalabel.
Reviewed by Abdulaziz A; Reviewed in Mar 2010

This is my third experience with attempting to...
This is my third experience with attempting to book accommodation at a Best Western in London and this is the third time that my booking was messed up. The first time I actually got a room. The second and third times I was transferred to other hotels. In each case because of a "maintenance problem". On one of those occasions to a very poor quality hotel.On each occasion I've had colleagues travelling with me who have all suffered the exact same problem. In all cases the hotel is still open for other guests. Its pretty clear that the hotel is accepting more bookings than it can possible manage to ensure that rooms are full and is then shedding customers to other locations without warning and without options.Do not stay here.
Reviewed by L Dodds; Reviewed in Mar 2010

Right from the start this hotel was easy...
Right from the start this hotel was easy to get to from the tube at Earls court. Good service at the reception straight to a lovelly clean and comfortable room, complimentary gift in club rooms. Food good and snacks and drinks again complimentary. Goood breakfast and speedy check out.
Reviewed by julie jacques; Reviewed in Feb 2010

Beware of this you might not get the...
Beware of this, you might not get the hotel you are expecting.I arrived in the late evening to be told there was a problem with the hot water at this hotel and that i had been moved to an equivalent sister hotel across the road. The room i got was tiny, with a double bed and about 2 foot of space around it. The shower room was very small, about 1.2m x 2m. This contained a shower, sink and toilet, so almost no room to move around (and i am not a large person)I could hear the trains going under the hotel all night (every 5 minutes or so) and so got very little sleep. The room was also very cold so i had to ask for extra blankets.The iron and ironing board were also missing (not that there was any space to have stored it) but the staff brought one within 10 minutes of requesting one.Over all I was very disappointed with my stay and would not recommend using this chain of hotels.
Reviewed by M Aldridge; Reviewed in Feb 2010

Great Location Speedy check-in Nicely done rooms with...
Great Location! Speedy check-in. Nicely done rooms, with bathroom of a high standard. Helpful staff!
Reviewed by D Khan; Reviewed in Feb 2010

I paid for a double room The room...
I paid £75 for a double room. The room was large enough, double bed, desk, free internet, new and clean bathroom. Fixtures and fitting were traditional style but newish. The room was quiet - so I got a great nights sleep. Lots of places to eat at the end of the road as was the tube station. Very convenient for Earls Court which was a 5 minute walk.
Reviewed by B Rees; Reviewed in Feb 2010

Due to a broken boiler I got moved...
Due to a broken boiler I got moved into another hotel 'The Kensington Rooms'. This was both annoying and disruptive to my experience. Once at the second hotel I was placed in a tiny room underneath the staircase. My two colleagues got upgraded at the Best Western into Executive rooms and we all booked at the same time and for the same price.The customer service at the Best Western was extremely slow, rude and unhelpful. The hotel itself looked decent enough (although I hardly saw it) - I would not recommend booking here!
Reviewed by Richard Baldwin; Reviewed in Feb 2010

Excellent room appalling customer service shame about the...
Excellent room, appalling customer service, shame about the rats in the walls too.
Reviewed by S Ashworth; Reviewed in Feb 2010

Got to the Hotel and there was a...
Got to the Hotel and there was a problem with the Boiler and we were told we couldnt stay there, but they put us in the bar with some free drinks and ordered us a Taxi to their Sister hotel in Paddington, all for free with apologies followingArrived, checked in and everything was absolutely brilliant, the room and Service was excellent and friendly, the shower was massive, big flatscreen plasma TV, beautiful suite.Breakfast was brilliant, waited on hand and foot, I will go back
Reviewed by Rex Bygate; Reviewed in Feb 2010

Stayed here for the weekend in one of...
Stayed here for the weekend in one of their Club Double Rooms. As with all hotels in London the room was cosy but there were some nice touches to it such as a small bottle of wine, fruit, flowers and with the turn down service a chocolate was put on each of our pillows! The room was very clean and the bathroom was very nice also. It was very quiet also. The location was perfect for a tourist break - the hotel's within walking distance of Earl's Court tube station, Natural History Museum etc and even Harrods. Chez Patrick, the French restaurant, is also well worth a visit for something special.
Reviewed by K Foote; Reviewed in Feb 2010

The room was directly over a main road...
The room was directly over a main road, and whilst I would not have expected any different from its location, the single glazed windows kept no noise out whatsoever. The doors on my floor were also banging all night, and are not soft close. Not good at all when you have an important interview the next morning!
Reviewed by Nicholas L; Reviewed in Feb 2010

Having made my booking at approximately hrs online...
Having made my booking at approximately 1600hrs online, and then driving to the hotel arriving at 2045, i was extremely unhappy to be told that there was no accommodation there that night as they had had boiler problems all day, and that there was no hot water. I was told that i would have to move to their sister hotel in Paddington. This was pretty poor, as it was another 35 minute drive (not 10 minutes like they said), and subsequently miles away from my meeting in Kensington the next morning. On arrival at Paddington, i was but in a box room, with not enough room to put the ironing board up, with a single bed (despite booking a double). On complaint, i was transfered to a suite which was good. The next morning, guess what, no hot water due to an airlock, and also that my shower hose was broken (as explained by the maintenance man). Was offered chance to move room, but with a very short time left to my meeting, i had to have a stand up wash with cold water. Asked for my money back to the manager, who said that i had could have 20%. I declined, and will be taking it further. I spend approximately £20k in hotels on business each year, i will not return to best western until this is sorted.
Reviewed by Ian Jinks; Reviewed in Feb 2010

Room says it all To say this was...
Room 101 says it all. To say this was meant to be a club room is a joke. Before you start offering a turn down service and free newspaper you have to get the basics right. The bed was uncomfortable to say the least and the bedding was of such poor quality. you could actually see through the duvet with the cover on, with the occasional clump of stuffing, it looked like mole hills.The radiator cover was propped up away from the radiator, which was handy when we reported that there was no heating in the room ,it gave the maintanance man easy access, but alas we never had any heating. Must be a long running problem i think and the sink probably still doesn't have a plug that fits. It's not a good look when the staff are congregated at a side door at the front of the Hotel having a cigarette break.
Reviewed by V Wiggins; Reviewed in Feb 2010

lt br gt Bunch of yobs in the...
Bunch of yobs in the bar smashed a glass table by accident. Staff quite happy to leave broken glass/ wine glasses all over the floor all evening - even after we had a word with them twice. This bit did not make it feel like a 4* star stay. However room was very nice and good breakfast. Do Best Western have a problem with employing just one person with a London accent?
Reviewed by David H; Reviewed in Feb 2010

Had we paid the full rate of per...
Had we paid the full rate of £475 per night for this hotel there would have been uproar! As it was £99 per night is all it is worth. The room was not very clean and extremely cramped and this was supposed to be an upgrade or Club room - dread to think what an ordinary room must be like!! We were looking forward to 4* and ended up with shabby. Not impressed at all.
Reviewed by Jayne S; Reviewed in Feb 2010

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Reviewed by Teresa K; Reviewed in Feb 2010

Hotel was nicely appointed with well set up...
Hotel was nicely appointed with well set up rooms and attractive decor. Only glitch was a broken bath plug mechanism which wasn't rectified during our short stay. Really close to the tube and shops in Earls Court which made life very simple. Well priced after taking up an internet offer at £79 per nt for a double room. Recommended, I would definitely stay there again.
Reviewed by David C; Reviewed in Feb 2010

I have stayed in a club room at...
I have stayed in a club room at the hotel before. This time I arrived late in the evening and instead of being allocated a club room on the top floor I was given one in the basement. Tiny, with no windows, but there was a bowl of fruit! I complained and was told there were no other rooms available. After further complaint I was given another club room in the basement. This one was of a decent size but still If you are booking a club room make sure you do not get a dungeon, they are not very nice.
Reviewed by Mick J; Reviewed in Feb 2010

Having stayed at many of London's hotels on...
Having stayed at many of London's hotels on business for a number of years now I found for perhaps the first time the complete package at the Shaftesbury, Kensington. The hotel is clean, well presented with great facilities in the room which itself was very well decorated with a nice luxurious feel.The best part of my experience was the exceptional service from the staff who were attentive, informed and willing to go that extra distance to ensure my stay was more than expected. The food was very good (and I know my food) so all in all I look forward to staying there again soon.RegardsLee
Reviewed by L Young; Reviewed in Feb 2010

Satisfactory room reasonable value but there were some...
Satisfactory room, reasonable value, but... there were some serious faults with the room. 1) the toilet bowl was badly cracked and looked as if it might collapse at any time, this was also unhygienic. 2)The towel rail in the bathroom was not working, therefore the bathroom was cold. 3)Three of the room lights were not working. To be fair, when the toilet was reported to the staff, we were offered another room but we had unpacked and did not wish to move. This room should be closed until the faults have been corrected.
Reviewed by John R; Reviewed in Feb 2010

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Reviewed by Paul Evans; Reviewed in Feb 2010

we were very pleased with the location of...
we were very pleased with the location of the hotel as it was just a fews minutes from the tube station. the room had a 4 poster bed, microwave and fridge. It was clean and comfortable. Only very slight problem was the lighting in the room was dark. We would stay here again.
Reviewed by B Graham; Reviewed in Feb 2010

Where do I start Well we arrived at...
Where do I start! Well, we arrived at the the hotel in question at around 20.30 only to be told that we were being moved to a differnet hotel due to the room we should have stayed in 'having a leaking roof', funny that as they told the people in front of us the same story, were we all booked into the same room? For our troubles they gave us a 'complimentary drink' whilst we waited for the taxi to take us to the new hotel and a 'complimentary breakfast' for the morning......wow.On the way to our new hotel our taxi driver laughed and said, 'what is their excuse this time', I also chuckled as I thought they were upto something and apparently this excuse is used quite a lot amongst others! So we ended up 3 miles out the way in Paddington, ok not the end of the world. The room in 'Park Grand Hotel'. It was very very cold when we went in, o this was after they first sent us to a room with two single beds, they put us into a room with a double which I had booked no problem. So yes, very cold, seemed like it had not been used for a while. Single glazed windows so noise from outside was very clear. Im not too sure that the air con worked in the room as it didnt make any noise, nor could I feel anything coming out the vent. The tv kept turning itself on, so I had to unplug it everythime we had finished with it. The shower in the bathroom took a very long time to drain therefore it flowed out the shower cubicle and on to the bathroom floor (had to put spare towels on the floor to soak it up). The worst part was the noise that was coming from the air con system/vent area, I dont think it was the air con itself it sounded more like a toilet cistern filling up but very loudly and went on for a good 30mins at various times throughout the night and woke me up on many occasion.So all in all not the best stay in a hotel I have ever had! It was more like faulty towers than a '4*' hotel. Will not be staying with Best Western nor the Shaftesbury group again. Very disappointed.
Reviewed by T Cox; Reviewed in Feb 2010

We stayed in a Club double which was...
We stayed in a Club double which was size of most average rooms. Imagine ordinary rooms must be small. Room was clean and well maintained but bathroom small. Breakfast was average, reasonable choice but things like fried eggs had to be asked for specifically. No Tomato ketchup either morning, when asked for 1 sachet was found but last one in the entire hotel it seems. Staff were for the most part unsmiling and not very welcoming. Location good but hotel lacked little extras. We paid £99 including breakfast, certainly don't think it was worth any more. Wouldn't stay again, mostly because of staff attitude.
Reviewed by Timothy H; Reviewed in Feb 2010

Apart from the booking being lost which we...
Apart from the booking being lost which we understand was Late Rooms fault and not the hotel itself, the rooms were clean although small, the t.v had a mind of its own and if you turned it off it switched itself back on again!! The service was good though and i do wonder if we were put in a smaller room because of the cock up at late rooms!! x
Reviewed by A Wealthall; Reviewed in Feb 2010

A big smile from recption when we arrived...
A big smile from recption when we arrived. very clean. the room was very clean & a great room.A bit small, but very good quality
Reviewed by a barker; Reviewed in Feb 2010

Upon arrival staff were pleasant enough and our...
Upon arrival staff were pleasant enough and our room was ready straight away. Room and bathroom were very clean . Very small and dingy though, bed was suppose to sleep two but it was ridiculously small!
Reviewed by Jamie C; Reviewed in Feb 2010

Having read may of the recent comments it...
Having read may of the recent comments it was with trepidation and foreboding that I booked a Club Room on Late Rooms for £99. This included breakfast. Even more concerned that this showed a price slash of over £300 on the rack rate. The reason for going ahead was the location of the Hotel. Anyway my experience was frankly brilliant. Great room, great facilities, neat size, great service, ok breakfast, great bar service after hours, free internet access with printer. Half bottle of wine which was actually not that bad in the room- free newspaper in the morning. I have stayed in many many hotels both in the UK Europe and North America and for the price this was outstanding. I honestly do not recognise the pictures of rooms here from Trip Advisor posted by some folks and I do have a pretty high standard expectation in life! Guess you get what you pays for and I highly recommend.
Reviewed by Kenneth B; Reviewed in Feb 2010

Great location room had nice decor but it...
Great location, room had nice decor but it was very small , as it was an attic room we hit our head on the ceiling as we got out of bed! Maybe other rooms are bigger but ours was too small for 2 people.
Reviewed by A Young; Reviewed in Feb 2010

Enjoyed the stay - staff were polite and...
Enjoyed the stay - staff were polite and efficient, room was not that big but for the price we were very happy. The standard of the room was high.
Reviewed by I Alexander; Reviewed in Feb 2010

Upgraded to club room on arrival which was...
Upgraded to club room on arrival which was a nice touch, every thing was clean, comfortable and well furnished,considering the location it was great value for money with easy access to the tube at Earls Court, only down side is the lack of parking provisions however i was directed to the marriott hotel carpark (NCP) £30.00 overnight parking. i would recommend it and have booked to stay there again albeit not by car., if you do drive be carful of the parking wardens as i spotted one every time i left the hotel.
Reviewed by Ian G; Reviewed in Feb 2010

Bathroom was not very clean black hair was...
Bathroom was not very clean.black hair was all over the floor plus the bath was not clean.Radiator in bedroom was making a very loud noise at intervals, so had a very restless sleep.
Reviewed by s bradbury; Reviewed in Feb 2010

The hotel cancelled the booking only a day...
The hotel cancelled the booking only a day prior to arrival another hotel was offered but was too far away from the venue we were attending so we had to find alternative accommodation ourselves - the reason for the hotel canceling was due to "maintenance work" we beleive they had over booked. Not happy with the way this was handled.
Reviewed by S Howarth; Reviewed in Feb 2010

We booked into a hotel near Earls Court...
We booked into a hotel near Earls Court as a Company that was Exhibited at Earls court so the unexpected move to a hotel in paddington was not a welcome one! The staff at the Shaftesbury hotel were rude and very slow (took 45mins to check in!!!!) The change of a twin room to a double room was the icing on the cake, would have been fine if the 2 people sharing were a couple. Heber Ltd will never choose this hotel when exhibiting in London next year.
Reviewed by S Davies; Reviewed in Feb 2010

Whilst the hotel was clean and the furnishings...
Whilst the hotel was clean and the furnishings good I would not wish to stay in a windowless bedroom situated under the footpath and hotel layby again! I joke not .......................... make sure you do not accept a basement room.
Reviewed by C Blair; Reviewed in Jan 2010

Has a romantic week-end in London with my...
Has a romantic week-end in London with my girlfriend, stayed in the Clubclass room which was lovely and had all the facilities you could wish for, comfortable room, fresh fruit and newspapers everyday, and friendly hotel staff, would definitely stay there again, and would recommend it to everyone. Very Close to Earls Court tube Station. Restaurant was good, and easy to get to Central from there....Only one minor point, our newspaper didn't arrive the first morning, but that's nothing. So follow my recommendation, You'll enjoy your stay
Reviewed by C Williams; Reviewed in Jan 2010

Second time i've stayed here This time opted...
Second time i've stayed here. This time opted for a club room as i wanted to be sure of a reasonable sized room that wasn't in the basement. Actually the room was no different to the twin i stayed in the first time, although the bed wasn't as good, which was strange as it was more expensive. Breakfast is a basic hot and cold buffet, but ok if included in the price.Overall a reasonable stay at a reasonable price for central London, though I wouldn't pay more than the discounted online price. It's proximity to Earl's Court tube station is a definite plus.
Reviewed by R Taylor; Reviewed in Jan 2010

I first discovered the hotel through laterooms in...
I first discovered the hotel through laterooms in December where we stayed in room on the first floor, a Club Room which was just palacial. The decor was clean and well done, the light in the room made it feel airy and welcoming, the space was unbeatable because its at a premium in London. We had breakfast in our room at 11.00am and were served very well. I couldn't have asked for a better stay. The hotel is a stone's throw away off the A4 and is easy to find at Earl's Court. Parking is a drawback as we had to pay £30 per day to park in the Marriott car park but managed, on the weekend (Saturday) to park locally for free on one of the side streets. I aimed to stay for 2 nights fir next time as we'd had such a great stay.On the second occasion (January for 2 nights), we opted for another Club Room but were served very substandardly. The room was half the size, the fruit as presented in cling film baskets rather than presented freshly in ceramic bowls, the beds was positioned in a place where we smacked our shins several times a day and the bath size was small. The television failed to work. This was nowhere near to the size of room we had before and it was boiling in the night despite having the AirCon on all night on 16degrees. We were horridly rushed at breakfast and staff cleaned around our table and acted as though they were desperate for people to leave before being forced to leave the table. Once I put my knife or fork or spoon down, it was whisked away and I often had to ask for another piece of cutlery in its place.I get the feeling that they call every room a Club room. I think its at their discretion to give out the best rooms to those who they think might spend some money in the hotel. Don't get a basement room as there are no windows. I refused the first one we were given. Overall, the hotel is great but nowhere near 4 Star. The bar closes early and forget drinking past midnight even if you're a resident. The location is fab and if you're lucky, the rooms very plush but we were unlucky this time. They're a bit inconsistent and staff anf young and very studenty perhaps needing a few lessons in speaking to customers but I think that's quite common in inner cities.Wouldn't put me off coming again, maybe next year and at that price, who can argue?!!
Reviewed by O Griffiths; Reviewed in Jan 2010

Everything about the hotel was average Evertyhing looks...
Everything about the hotel was average. Evertyhing looks OK as per the hotels pictures but its purely cosmetic and the quality does not pass through the rest of the hotel. Staff were emotioness robots, which appeared to be broken.Fridge in the room didnt work and the "designer bedding" was crap with the blanket barley having enough fill for one person let alone a couple.If you just want to spend £100 and its just to get your head down its ok but save yourself some money and base yourself somewhere which is just a bed!
Reviewed by Mark F; Reviewed in Jan 2010

We were 'upgraded' to a clubroom which was...
We were 'upgraded' to a clubroom which was in the basement and with no windows, so no natural light. As we only stayed for one night this wasn't a problem. If it had been for a few nights it would have been quite unpleasant. However, the room was good, extremely comfortable bed and decent facilities and it was quiet. Well placed if you are visiting the museums or the Hammersmith Apollo. Would I recommend it? Definitely.
Reviewed by Robert J; Reviewed in Jan 2010

Great Staff very friendy and helpful As the...
Great Staff...very friendy and helpful. As the accomadation was in another buiding, the hotel have me a free complimentary breakfast.
Reviewed by g patel; Reviewed in Jan 2010

Good value for money given location Was asked...
Good value for money given location. Was asked to stay in sister hotel as boiler had broken down on two floors. Didn't like room in sister hotel and went back to main hotel where they found me a room. So, bit of a hassle, but probably at least they did make an effort to resolve.
Reviewed by BRIAN G; Reviewed in Jan 2010

Nicely featured room but one if the lamps...
Nicely featured room but one if the lamps wasn't plugged in, the bath plug didn't self open you had to lever it out, and the tv built into the bathroom wallworked for about 3 mins
Reviewed by Stuart B; Reviewed in Jan 2010

The hotel is exactly what is needed for...
The hotel is exactly what is needed for a short break in London. 5 minute walk from Earl's Court Tube station. A decent sized room, very tidy and with staff doing everything that was asked or needed. For only £59 per night, this could not have been better.
Reviewed by J Pitt; Reviewed in Jan 2010

Room was below street level which I didnt...
Room was below street level which I didnt like however it was just like the pictures on here. Large bed and bathroom! A microwave for some strange reason? Bar was nice, open till 1am.
Reviewed by T CAVANAGH; Reviewed in Jan 2010

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Reviewed by P Birkett; Reviewed in Jan 2010

This was typical of the worst type of...
This was typical of the worst type of London hotel. The first fault was that we had to pay up front (they obviously get dodgy customers ie you and me). I was then put into a sister hotel across the road (the excuse was faulty heating). The sister hotel was very noisy being next to the underground at Earl's Court and the quality of room cleaning was poor - cream stains on the blanket, grey towels covered in what looked like cigarette ash and water marks round the sink. Clearly low grade service for travelling cattle.
Reviewed by Nick H; Reviewed in Jan 2010

The hotel was excellent although they had a...
The hotel was excellent although they had a problem with their boiler the morning I left so I had a cold shower. All good albeit that the room was very small and no room for bags especially if you wanted to work at the desk.
Reviewed by Philippa S; Reviewed in Jan 2010

We had tickets booked to see Les Mis...
We had tickets booked to see Les Mis on Monday 10 Jan 10. Due to severe weather warnings we genuinely thought we would not be able to travel from Coventry to London and thus cancelled our original hotel which we had booked months in advance. On Sun eve the weather appeared fine so we booked a room laterooms.com. Wow what a surprise. We absolutely loved it. Minutes if not seconds from Earls Court Tube Station we were very impressed. Room was little compact but in London, who cares? It was clean, new and impressive. Thank you.
Reviewed by J McBrearty; Reviewed in Jan 2010

The room was beautifully furnished the decoration was...
The room was beautifully furnished; the decoration was tasteful.The bed was very comfortable and the room was quiet.The fridge was useful and the room servcie was of a high standard.Can I suggest you have smaller chairs in the room and one small enough to fit comfortably beneath the desk area?Also I didn't like the screen being on all night. I couldn't find a way of powering it down.However, apart from those 2 minor points, I had an enjoyable stay.
Reviewed by Geraldine Walker; Reviewed in Jan 2010

No welcome at reception and told neede to...
No welcome at reception and told neede to leave a £10 deposit.Room was subterranean and dark with a damaged carpet of poor quality.No hot water on arrival and room cold.Complained and later the radiator was mended and the hot water reinstated.Manager came later to ask if we were happy with the solution and was told we were.Radiator made a noise all night and in the morning there was no hot water again!I told the hotel of this when we left.Apologies given.We shall never stay there again and advise others not to do so.It was like living in a cave.I'm considering taking action to have my money repaid.
Reviewed by L Grundy; Reviewed in Jan 2010

Bedroom had everything you would need including free...
Bedroom had everything you would need including free internet connection, but you didn't have any lighting over the working desk area, not even enough light to see to plug in the internet cable. was going to do some work at night, but was impossible until daylight.Wardrobe doors only opened half way as they bumped in to the side of the bed. Apalling size room.
Reviewed by Ian R; Reviewed in Jan 2010

We particularly enjoyed the select few pub bars...
We particularly enjoyed the select few pub/bars and restaurants at the end of the street. It was very easy to get breakfast, lunch, daytime drinks and an evening meal without going far. Very useful when only in London for a few hours (we went for a show). The reception staff were friendly and the manager charming. Large hotels can be soulless but this was good value and a small place meant it was peaceful yet in the hub of London (Harrods, museums etc close by).
Reviewed by H Baird; Reviewed in Jan 2010

Reception staff were unfriendly lt br gt Our...
Reception staff were unfriendlyOur room was in a separate building, across the road - not a nice walk to breakfast in the snowThe room was newly decorated but tinyBreakfast was good.
Reviewed by B Kinley; Reviewed in Jan 2010

The room had good facilities but somewhat cramped...
The room had good facilities, but somewhat cramped for 2. The area feels very friendly and cosmopolitan - lots of interesting shops , pubs and restaurants nearby in and around Earls Court Road.
Reviewed by Richard B; Reviewed in Jan 2010

Excellent price for this hotel ...
Excellent price for this hotel
Reviewed by Tivian M; Reviewed in Jan 2010

Thoroughly enjoyed my stay in a clean comfortable...
Thoroughly enjoyed my stay in a clean, comfortable room - helpful staff, high end finishes and walking distance to the tube even with a suitcase. Broadband cable free of charge in hotel rooms, also wireless available in lobby and complimentary access to a communal computer for all guests.
Reviewed by Nicole D; Reviewed in Jan 2010

Was very pleased with our stay at this...
Was very pleased with our stay at this hotel.Was very different from how it is shown on the internet and could do with updating the site as on appearance it is far more pleasant than it shows.very helpfull staff and very clean room, had an airvent directly above our bed so was a bit chilly but had a room heater to counter that. No noise to disturb us, and overall was impressed. would reccomend.
Reviewed by b wallis; Reviewed in Jan 2010

We booked this room through Late Rooms when...
We booked this room through Late Rooms when we knew the snow would stop us getting home after a night out in London. The hotel is easy to find. The reception staff were happy to move our room to one on a higher floor when requested. The room was very clean and well fitted out. I had to return to the same hotel the following night as the snow meant I could not get home. The reception staff remembered me and kindly offered me an updgraded room. The Clubroom was great and a welcome treat.
Reviewed by Tracy W; Reviewed in Jan 2010

Booked as quot Top Secret quot Hotel Cold...
Booked as "Top Secret" Hotel. Cold room, small size, TV not working.... Bad staff. Best avoided....
Reviewed by Mark D; Reviewed in Jan 2010

The quality of the hot breakfast food was...
The quality of the hot breakfast food was poor - very poor!!
Reviewed by Mark Yeo; Reviewed in Jan 2010

I have used this hotel on various occasions...
I have used this hotel on various occasions and to say it varies is an understatement! On my most recent visit the whole experience was the best so far. I had booked a "club" room and was allocated room 101, which was in fairness very good. Previous "club" rooms have been lacking. Also because of the time of year, this trip represented very good value where as previous trips have been a lot more expensive for no apparent reason. Its a well situated hotel for both business and leisure. The staff can be a little careless in their attention to detail. Overall I have very mixed feelings. If I could get the last room at the last rate I would use it regularly and it would be great value for money. However because of the massive price changes it leaves a bit to be desired. Would I stay again, depends on "the deal" and a specified room!
Reviewed by Tim D; Reviewed in Jan 2010

A small room but it was nice and...
A small room but it was nice and comfortable for the little time I stayed at the hotel.
Reviewed by Andrew S; Reviewed in Jan 2010

This hotel was pathetic On my first night...
This hotel was pathetic. On my first night, i stayed in a room downstairs. The single window was concreted over, so there was no natural light. The fridge didn't work, the tv didn't work, the bathroom tv turned on and off when it felt like it, the radiator was broken and the bathroom sink was clogged. I began to tell a man at the reception everything that was not working - he cut me off with a look that suggested he'd heard what i was saying quite a few times and told me he'd have someone check the appliances in my room. When i got back from dinner, surprise surprise, nothing had been checked. the next day i complained and a different woman at the reception, offered to move me to a different room. The new room was upstairs and had windows at least. However, again, the fridge didn't work, and actually looked like something out of stalinist russia. Furthermore, the bathroom sink was clogged and was actually omitting quite a dirty smell, like garbage. Finally, the bathroom fan, in the roof, was very noisy and occassionally would speed up and make an extremely loud whistling noise... The only way to stop it was to turn of the room's power at the front door. i couldn't be bothered to complain a second time, so i put up with this room. This hotel is just so pathetic, nothing seems to work, even the water cooler in the gym is broken. I also thought it was pathetic when the man i initially complained to, on the front desk, explained to me that the fridges were only supposed to keep things mildly cold. A fridge is a fridge! The temperature of them was no different to the room. What sort of four star hotel uses obviously dodgy fridges and then pretends that they are in working order.
Reviewed by A Simpson; Reviewed in Jan 2010

overall i was not expecting much for what...
overall i was not expecting much for what i paid for the room. it was clean enough. all of the rooms faciltiys were fine. hotel was not the one that i was checked into. had to be escorted across the road with lots of luggage. not ideal after a long day. hotel was very nosiey slow close doors would be a benifit to guests who are not out to all hours of the night. overall i would stay again if i was looking for a budget price. Bigger rooms might be a bit better.
Reviewed by a jones; Reviewed in Jan 2010

On arrival staff advised us that due to...
On arrival, staff advised us that due to a problem with 'noisy pipework' they could not offer us the double room we had booked. Instead they were offering a double room at a sister hotel in Paddington, with a free transfer. As we came by car we decided to drive. Staff were helpful enough, although not particularly apologetic. I suspected that they may have simply double booked our room.
Reviewed by Katie T; Reviewed in Jan 2010

I got this deal for pounds for 'deluxe...
I got this deal for 65 pounds for 'deluxe double room', and it being a 4 star hotel as rated by AA, I thought I might try here- It is near Earl's court station so very easy to get to. However, stairs to get upto the hotel so those with heavy luggage should watch out! We got the deluxe room which is nicely done actually with flat screen TV and nice big bed, everything seems nicely decorated. Also has a fridge and microwave. Only problem being, the shower is so weak, you could take 10 minutes longer having a shower, it is extremely weak! Also for light sleepers, be aware that there is radiator water flowing noise all throughout the night. Also can here virtually everything from next door room.
Reviewed by S Choi; Reviewed in Dec 2009

Despite a few small snags within the room...
Despite a few small snags within the room and bathroom on our first day, they were attended to quickly and efficiently by maintenance staff. We enjoyed our stay; it was quiet and we slept well and its location was excellent for access to Central London.
Reviewed by William Mitchell; Reviewed in Dec 2009

Did not spend much time there but hotel...
Did not spend much time there but hotel was clean, staff friendly and room confortable. The room as TINY but all nicely refurbished and a complete bargain at £65 for a Friday night the weekend before Christmas. Probably would have still rated it well at £100 but much above that and the size of the room would get to you....
Reviewed by Chris S; Reviewed in Dec 2009

I only needed a room for one night...
I only needed a room for one night and it was great value - high quality, clean room which was quiet, but 2 mins walk to Earls Court tube.
Reviewed by Fraser C; Reviewed in Dec 2009

Great value hotel that is clean and efficient...
Great value hotel that is clean and efficient. Near public transport and very easy to get to. Bathroom was spotless and very modern. Good business hotel.
Reviewed by Marcel P; Reviewed in Dec 2009

Nothing to complain about excellent value for money...
Nothing to complain about, excellent value for money. I have stayed in London in many hotels for more than double the cost of this one and they have been very shabby indeed.
Reviewed by D Stewart; Reviewed in Dec 2009

Great room Excellent price Good location near tube...
Great room. Excellent price. Good location, near tube station, close to West End. I will use it again.
Reviewed by Mick J; Reviewed in Dec 2009

the headline rate of something like is an...
the headline rate of something like £440 is an absolute nonsense. i would have arrested the staff if they had tried to charge me that. also the shower did not work which is an absolute no no. that aside good room and good value at the paid rate of £89.
Reviewed by peter m; Reviewed in Dec 2009

We did not stay in Kensington as they...
We did not stay in Kensington as they said they had a problem with the boiler. We were moved to the Royal Court in Paddington. It took a while to check in and the room though lovely was not cleaned during our two night stay.
Reviewed by J Dempsey; Reviewed in Dec 2009

El servicio fu exquisito la habitaci n muy...
El servicio fué exquisito, la habitación muy bonita aunque muy pequeña.La primera noche nos dieron una habitación sin ventanas y al día siguiente le dijimos que no nos gustaba y nos la cambiaron enseguida.Fueron en todo momento muy atentos. No pongo nada sobre la comida porque no comí nunca en el hotel.
Reviewed by D SOCORRO GRANADOS; Reviewed in Dec 2009

I was shocked to be assigned the smallest...
I was shocked to be assigned the smallest hotel room I had every seen in my professional life. The cost was 78 Pounds. Booked a single room, and boy, was it ever a single!!! ould ever get around the bed which was next to the door. I went back to the reception desk and demanded a larger room which they instantly granted me, but under duresss from a snooty Indian woman. Hotel has been renovated, bathroms very nice with tubs. Mattresses were old, towels crusty, not soft. The location is great, 4 minute walk from Earl's court tube station. Do yourself a favor, book a double room for 20 pounds more. You'll be glad you did. But I hope the hotel understands 100 Pounds is 175. USD. That is very pricy.
Reviewed by Joseph V; Reviewed in Dec 2009

I had to stay in an annex No...
I had to stay in an annex. No parking available, only for residents. So I had to park in a car park which costed me another £ 30 for the night. No double windows which made the room quite noisy during the night. It was very warm in the whole building. In the room was an air conditioning (18° C. was the minimum) which made so much noise that you couldn't use it during the night. Breakfast was very good with friendly service.
Reviewed by Bernard Thiel; Reviewed in Dec 2009

We loved our w end here and excellent...
We loved our w/end here and excellent for access to central London. We booked a club room and felt wonderfully spoilt with the late room price. First night we ate in the restaurant and had a very good meal and excellent service. Breakfast was included and all you can eat buffet, fantastic start to the day!Disappointment was that the room temp wasn't individually regulated for heat - just for air con, so I was a bit chilly. And water for showers was just 'warm enough' in the mornings - wonderfully hot in the evening!
Reviewed by H Carter; Reviewed in Dec 2009

Hotel looked like it was refurbished recently room...
Hotel looked like it was refurbished recently, room I had was in basement with window below pavement level but that was Ok, it was very clean, nice decor, large LCD TV, and excellent bathroom, newly tiled.
Reviewed by Vince T; Reviewed in Dec 2009

Front desk was a bit disorganised on arrival...
Front desk was a bit disorganised on arrival and slow to process arriving and departing guests. However, the rooms are excellent - nicely decorated and very clean with everything you could need, including tea/coffeee making facilities, fridge, microwave etc. The location is also excellent, just off earls court main street and very close to the tube.Try and get an outside room - inside courtyard has loud aircon fans on first thing in the morning.Excellent overall though.
Reviewed by Gareth C; Reviewed in Dec 2009

stay there again ...
stay there again
Reviewed by Duncan T; Reviewed in Dec 2009

The hotel does not look anything out of...
The hotel does not look anything out of this world when you arrive but the club rooms are absolute luxury and well worth paying a little more for.
Reviewed by Alan Watkins; Reviewed in Dec 2009

It was by far one of the worst...
It was by far one of the worst  hotel stays I have encountered ever.I originally booked a room at the best western Shaftesbury and did so  because I have stayed at Best Western Hotels before and associate the  brand with good quality so I was actually looking forward to my stop  over in London and having a good night sleep.Upon arrival I was told that I would not be staying at the Shaftesbury  but instead would stay at the Hogarth across the road due to  maintenance issues and my breakfast would be complimentary as an  apology for this. The member of staff on the desk assured me that the  room would be "exactly the same".I have to say that my initial impressions of the room were of  disappointment, very small, very small window but I assumed the bed  would e comfy, the tv would recieve a good reception, there would be  free wifi and the bathroom would be functional and I went for a drink  at the Shaftesbury.Later, I climbed into bed and heard a very loud creak and realised the  bed was leaning out beneath me, the bed was too short (and I'm only  5ft5) and the matress very lumpy. The bedding was damp and not of good  quality. The tv didn't recieve an adaquate signal, the toilet cisturn  wa constantly running until I flushed it again in the bathroom and the  noise from the trains and from the bathrooms of the surrounding noise  was too much. I tried to phone reception but there wasn't a phone in  the room so i got dressed and went to reception to see if I could be  moved, I was told that the manager would visit and sort it out, I  stayed up to wait for him or her, 45 minutes later there was still no  manager so I informed reception that I was going to bed, the man at  reception offered to bring up a bottle of wine... So I could drink  myself to sleep?The final straw was at 6:25am when the lights in the room switched on.  No light switch would turn them off. So I had a shower and went to  breakfast.I recieved £15 off my bill as compensation and was told by the lady at  reception to email her next time I come to stay. I'm still not happy,  I'm currently sat in a coffee shop trying to boost myself with  caffiene as I have had no real sleep!
Reviewed by Henry B; Reviewed in Dec 2009

The hotel is very conveniently located close to...
The hotel is very conveniently located, close to the underground, some good pubs and lots of small restaurants., and well priced for the business/budget traveller. The room was comfortable, but the sink in the bathroom was blocked and very unhygienic. The staff responded and unblocked it, but much of the "gunk" that floated to the surface stuck to the bowl. Had to clean it out myself.The ethernet internet link in the room was "spotty" in performance, and would have liked more speed and reliability for business purposes as I was downloading major documents. Also it was annoying not to have wi-fi in the room, as I couldn't use my Canadian iPhone without huge data download costs.Didn't try the Full English Breakfast at the hotel price as I got the same thing a block away for 5GBP.
Reviewed by Derek C; Reviewed in Dec 2009

Overall stay was fine - I don't expect...
Overall stay was fine - I don't expect too much from central London. Stayed one night based on previous reviews. Room was small (expected) and quiet but extremely dark. . Decor I would describe as dated but for one night I didn't mind. Cleanliness of the bathroom though was a disappointment. Lifted the toilet seat and quite clearly it hadn't been cleaned which then made me wonder whether anything else really had been cleaned. Perhaps this is why it was so incredibly dark!
Reviewed by Carol C; Reviewed in Dec 2009

We would recommend this hotel to anyone visiting...
We would recommend this hotel to anyone visiting London.It's not near the West End of course but is within walking distance of The South Kensington Museums and all that they have to offer.It's in a stylish side road so is blissfully quiet yet a couple of hundred yards from Earls Court Road with its shops,pubs and restaurants.The staff were all friendly and helpful without exception .The decor in the rooms.lounges and restaurant was unusual and stylish.The evening menu was limited but the food was extremely good and worth staying in for.
Reviewed by Don Sims; Reviewed in Dec 2009

Room was nice smelt of smoke too much...
Room was nice, smelt of smoke too much for my likeing, shame the heating wasn;t working till the morning and there was no hot water as the boiler had broken down but the breakfast was lovely and the location good. Would return - good value for money.
Reviewed by A Dalton; Reviewed in Nov 2009

Booked a Thu night for and on arrival...
Booked a Thu night for 85.00 and on arrival was offered free upgrade to junior suite! Nice-size bathroom, no view, but very quiet. Room design not up to the latest trends, but spotlessly clean. 2 minutes from Underground station, brilliant location. Really friendly staff, free morning paper. Fantastic value for an unbelievably cheap price, considering that looking at other hotel sites I thought I was going to have to spend 180 pounds at least.
Reviewed by I Weiss; Reviewed in Nov 2009

I stayed here for a weekend with my...
I stayed here for a weekend with my mum. The hotel is very nice from the outside and only a 2min walk to earls court tube and to earls court road which has pubs, nandos, kfc and a somerfield as well as various others. The double room was small but very modern and clean. We had a plasma TV on the wall, a fridge, microwave and kettle in the room and the also a broadband connection, so I was able to use my netbook. Their was a restaurant in the Hotel, which looked really nice but I didn't try it.
Reviewed by L FORD; Reviewed in Nov 2009

given that we had also stayed in another...
given that we had also stayed in another 4* hotel around the corner for the previous 2 nights which was half the price and 100% more facilities, modern and comfortable, even with a beautifully landscaped garden and wonderful lobby/reception with free internet access; we were very disappointed with this hotel. the air conditioner did not work and took 2 attempts and one visit to the desk to get mended, the room was incredibly small, old-fashioned in decor, the lobby leaves much to be desired and the restaruant and bar were overpriced in comparison to others in the area. Would not recomment this hotel. K and K hotel St. George should be looked at by others as a more viable, affordable and pleasant option (which also inclues champagne breakfast - whearas Best Western did not even have decent tea on offer!)
Reviewed by Anastasia F; Reviewed in Nov 2009

As I was checking in I listened to...
As I was checking in I listened to the gent complaining about being sent "over the road" to another hotel - how he had wanted to stay at this hotel and though he would stay over there for one night, for his second night he wanted to stay in the hotel he had booked. I was then told I would be going "across the road"..... but reassured it wasn't the same place the man had complained about. Tired and hungry I went. Room 206 at what was (according to the welcome message on the tv) the Hogarth Hotel, was the smallest double room I have ever seen. Superior? I cannot imagine what a non-superior room was like. Thak goodness my husband missed his flight - we wouldn't quite simply, have both fitted in the room, except on the bed. I "saved" over £300 apparently - what a joke - not only was the room miniscule, the air con unit kept interjecting with a loud buzz, even when it wasn't on. Awful few hours sleep. Shall steer clear of Best Western entirely in future - and I thought it would be nicer to stay somewhere other than a Premier Travel Inn - big mstake - you know what you'll get; it's consistent and it doesn't routinely overbook. Shame on you Best Western...
Reviewed by L Benson; Reviewed in Nov 2009

althought the room was small this was made...
althought the room was small this was made clear in the reviews, suitable for single traveller
Reviewed by Catherine C; Reviewed in Nov 2009

The room was a little small but very...
The room was a little small but very nice, modern and clean. The room was a bit warm. The foreign lady on Reception could have been friendlier but the following morning the man on reception was very helpful with any query we had and he was pleasant. The Breakfast had everything you could want which was very nice, the breakfast room manager was very polite and helpful. The hotel is situated on a attractive street and the Earls Court underground is at the end of the road, very handy.
Reviewed by sue mcguigan; Reviewed in Nov 2009

This is quite simply a good hotel with...
This is quite simply a good hotel with nice rooms at very good prices for the area. If your looking for something thats not overpriced but still has quality then this is the place.
Reviewed by P Swift; Reviewed in Nov 2009

This room size is extremely small It was...
This room size is extremely small. It was like staying in a small box. The rooms are right next to the train tracks so you will hear trains going by constantly. If you are from the states and pay with a credit card they will deny the exchange rate the card uses and use their own inflated exchange rate. The breakfast is not free but no one tells you so you end up paying 15 pounds for a lousy breakfast that should only cost 3 pounds.
Reviewed by Scott S; Reviewed in Nov 2009

We were a large delegation from my office...
We were a large delegation from my office/country and there was a receptionist who was unpolite and with bad manners. The first room I was assigned was in the basement level and very cold humid...... no changes were allowed and notices that all reservations made by laterooms where assigned in other building (not the main one....)
Reviewed by Ericka G; Reviewed in Nov 2009

room clean but quite small and a little...
room clean but quite small and a little dark for working. quiet.
Reviewed by r greaves; Reviewed in Nov 2009

much better room than my previous stay Still...
much better room than my previous stay. Still a little tight on space but v clean and functional. Good bathrooms. Very friendly and helpful staff.
Reviewed by r greaves; Reviewed in Nov 2009

Very pleasant hotel clean comfortable would stay again...
Very pleasant hotel, clean, comfortable, would stay again. One thing to be aware of is that, if you get put in a basement room, reception for mobile phones is very poor.
Reviewed by K Robson; Reviewed in Nov 2009

Had a lovely stay in a deluxe room...
Had a lovely stay in a deluxe room - complimentary half bottle of wine waiting for us and lots of little extra in the room. Our room was half underground which meant it was very quiet but may not suit everyone. Excellent value for money
Reviewed by ROGER D; Reviewed in Nov 2009

Exactly as promised in the description A very...
Exactly as promised in the description. A very nice room- good proportions, large LCD TV directly in front of the bed, all sorts of extras (microwave, safe etc etc). Location good- a bit of walk to The Albert Hall but no harm in walking for a while to take in the atmosphere.Would recommend this hotel. A bit of a gem hidden away and slightly off the beaten track. Not really in Kensington- much nearer Earls Court end. Even the taxi driver got confused by address and relied on postcode.The only suggestion I would make is the hotel needs to replace the red carpet up the main entrance steps- this really is past its best and more soiled/black than red.
Reviewed by J Ryland; Reviewed in Nov 2009

Very convenient location just around the corner from...
Very convenient location: just around the corner from Earl's Court and therefore on Distrist, Circle and Piccadily tube lines. Hotel occupies both sides of the street, and I was a bit disappointed to find I had been given a room across the street, on a corner, and on the ground floor. I experienced a fair bit of street noise and the windows weren't double-glazed so it was a bit chilly. I also disliked being a lone female traveller in a ground floor room. I had to keep the curtains drawn to have any privacy when I was trying to work in the morning, and there weren't enough lamps in the room to prvide suffiencient light. The heating/air-con system didn't seem very effective and I ended up using the extra wool blanket provided. First impression of the room was one of luxury, but on closer inspection little things were wrong: no milk in the tray for tea, plugs that had to be fully removed to allow water to flow out of the bath or sink... Everything was obviously fairly new, but the room was really quite small, and it might've been worthwhile getting the furniture custom-fit to the small, oddly shaped room (obviously part of a much larger room at one point and noisy neighbours would have been a nightmare). Great to have microwave, kettle, fridge, iron and ironing board... although getting the latter out made moving around the room something of a challenge. Breakfast was good, tea and coffee brought to the table, but at over £11, make sure you've got an appetite and take full advantage!
Reviewed by Holly C; Reviewed in Nov 2009

Efficient friendly staff We found our room extremely...
Efficient friendly staff. We found our room extremely comfortable, well furnished, clean and cosily presented. Room initially smelt a little of cooking, presumably from previous occupants use of microwave facility within room, but nothing a waft of unpolluted London air through an open window could'nt blow away! A continental/or full breakfast for 2 at £30 was rather Ott, and we would recommend any of several quirky cafe bars further down the road if you prefer a casual brekker.
Reviewed by Alexandra M; Reviewed in Nov 2009

bedroom was definitely the smallest double i have...
bedroom was definitely the smallest double i have ever stayed in.Too cluttered with very little space and too many gadgets.room was very dark.found empty condom packet by bed!!Location of hotel good..only two min walk from underground.
Reviewed by geraaldine f; Reviewed in Nov 2009

We arrived at pm and had to wait...
We arrived at 2.10pm and had to wait half an hour until our room was ready. once in the room it had not been cleaned or prepared so overall not impressed
Reviewed by Katharine M; Reviewed in Nov 2009

Hotel is in a great location a couple...
Hotel is in a great location, a couple of minutes walk from Earls Court tube station. I have no complains about the hotel, service was fine and room was a great size with a nice bathroom and comfortable bed, but that said I agree with other reviewers who have stated that the basement rooms are very hot with a loud airconditioning unit and very thin walls. Room is well equiped with a microwave and a fridge and checkout time being that bit later than some hotels at 12 midday was very convenient.If I got another good deal I would definitely stay here again.
Reviewed by E Marshall; Reviewed in Nov 2009

Small but nicely furnished quiet clean room on...
Small but nicely furnished, quiet, clean room on 5th floor. Enjoyed a good night's sleep. Room was quite warm, so glad to have a window that could be opened, unlike in the first basement room we were offered.Hotel is very convenient for the London Underground and offers good value for money. Fruit in room, complimentary newspaper and bathrobes and slippers all very nice touches for accommodation at this price in central London.Would definitely stay again and recommend to others.
Reviewed by Rebecca T; Reviewed in Oct 2009

Ideal location Terrific reception on check in and...
Ideal location! Terrific reception on check in and shown to my room. The route to my room was quite convoluted as the hotel has expanded by taking over adjoining houses, meaning a trip down stairs along various corridors and back up stairs was necessary. The receptionist showed me a very convenient short cut - back out the front door and then in through a side door a little down the pavement and Voila! There was the corridor to my room. The room by the way was superb, as was the ensuite! I was in and out quite a lot during the evening and used the side door all the time. The BIG downside was that some staff have chosen the enclosed stairwell here as their smoking place, instead of going out onto the street. There was a big smelly blue cloud of smoke to walk through from the hotel, down the short flight of steps out to the street and some of the lazier ones sat right by the inner door so that their smoke was polluting the hotel corridor as well. Cannot stand having to hold my breath, usually too late - or having my clothes smell !! If that issue is sorted out, I would not hesitate to stay here again later in the year when I bring my family over.
Reviewed by KEN JENNINGS; Reviewed in Oct 2009

Excellent rooms and good value for money but...
Excellent rooms and good value for money but I don't return to hotels that try and turn me away on arrival and relocate me "somewhere more central". I also had serious concerns about security - a fire exit propped open onto the street that the porter invited me to use as a quick way in and out of the hotel - and other guests were smoking in non-smoking rooms. Finally the design of the beds may leave your shins bruised!
Reviewed by Phillipa S; Reviewed in Oct 2009

I cant believe the value of this for...
I cant believe the value of this for a London hotel - I booked a club room via late rooms at £139 and it is possibly one of the nicest rooms I have had in London, although a bit small the decor, style, facilities and service where excellent. I did expect wi-fi in the room though but it is wired broadband. Lovely hotel excellent position for earls court tube 1 min walk in nice area. I will be back.
Reviewed by james w; Reviewed in Oct 2009

My partner and i had chosen to stay...
My partner and i had chosen to stay in the Best Western Inn Shaftsbury Kensington as it was within walking distance to our evening pre-booked entertainment and resturant booking. However, upon arrival we were informed of a maintenace problem and told we were being upgraded to a sister hotel in Paddington. This was inconvenient as our 2-days stay in London had been pre-booked and original hotel chosen due to it's location and value for money, however, my partner and i appreciated that there were unforseen circumstances for the change of hotel. Unfortunately, we were moved to the Park Grand hotel in Paddington and although this is marked as a five star hotel, the set-up and service at this hotel was laughable. In fact, if you didn't laugh you'd cry!!!It was the hotel's first day of openning. It was chaotic, full of unhappy guests and workmen! We were dropped off at this hotel as the hotel entrance step was still being built. The door was stuck. The water was brown and we were asked not to drink from the tap. The hairdryer didn't work, we had to call for a housekeeper who later called a workman. The sockets weren't activated. There wasn't an iron board or iron in the room and when we phoned for one, it took three phonecalls and one hour and a half later for an iron to be brought to the room (i went downstairs and had to bring the board up to the room myself). The lift nearest our room took us to the groundfloor full of workmen painting and laying carpet. Finally, our complementary taxi was going to be 40minutes late, we had a pre-booked planned - the hotel manager did walk us 10 minutes to a main street to haul a taxi in the main street.I appreciate that the original hotel found us alternative accomodation, but this is far from what is expected from a five star hotel.In my opinnion, the Park Grand hotel should not have been opened to the public without being fully prepared. The staff were very stressed out and embarressed with the service they were providing. Both myself and my partner were very disappointed with the service and accomodation provided to us from using this service and would think twice before using it again.
Reviewed by L Thomas; Reviewed in Oct 2009

I usually stay in London hotels to times...
I usually stay in London hotels 2 to 3 times a year, it's never easy finding decent accommodation at affordable prices, this hotel was an exception. I paid £89 room only, which for London is cheap. Friendly staff, a comfortable, clean and modern room but much better than I expected for the price. I will stay here again. Earls Court is not exactly central but perfectly suitable for getting around London easily, and locally there are some nice restaurants and pubs if you don't want to go into the west end. I have stayed in far worse hotels and paid £150 a night without breakfast.
Reviewed by Robert S; Reviewed in Oct 2009

Hotel great position Rude reception staff Asked for...
Hotel great position .Rude reception staff .Asked for £10 deposit in case of room service .I only had £7 change or a £20 .I wasn't going to have anything anyway .They had no change .The lady kept saying I had to give her £10 !!!In the end after 10 mins they went out to a shop to get chjange and brought a reciept to my room .Room lovely .
Reviewed by Jo-Anne T; Reviewed in Oct 2009

Having read existing reviews to the effect that...
Having read existing reviews to the effect that booking at a discount rate online sees you placed in the lower basement in a room without a window, I requested a room *with window* at the time of making the reservation. I checked in, mentioned this, and things seemed to be going OK -- until I was given the key for a room in the lower basement without a window. Basement living has advantages: it is sometimes very quiet and strangely restfull in the bowels of the earth, with no moonlight, still less sunlight, to disturb one's dreams. Alas, in this hotel, the basement rooms are poorly sound proofed. That said, my neighbour responded promptly to a polite knock on the partition wall, reducing the volume of their TV (affixed to the same partition). And so the night passed uneventfully. I even figured out how to reduce the stifling heat (it *is* possible to switch off the furnace-radiator in the bathroom if you get down and and twiddle awhile).Come the next morning I fancied the continental breakfast, which I had not booked or paid for, so requested a single setting in the near empty breakfast room via the youthful hostess with the clipboard and smart black trouser suit. Since the charge for the *self-service* breakfast is only £5, while the required deposit (in addition to full payment on arrival) is £10, I didn't imagine this would cause particular concern. Surprisingly, I met with a worried, flustered look, and the possibly inexperienced maitresse was obliged to consult with colleagues while I waited at the head of a gradually forming queue. After time enough for my stomach to rumble and my cheeks to flush, I turned tail and headed to Starbucks where I had a perfectly satisfactory muffin and coffee for £3.50.So, in all, a mixed experience. Many staff appear to be well trained and working hard. Others appear to be floundering or even have peculiar attitudes. I probably wouldn't recommend this place, but if you did end up crashing here late in the evening you'll almost certainly emerge unscathed: if hungry.
Reviewed by Matthew H; Reviewed in Oct 2009

Staff in the hotel were very polite and...
Staff in the hotel were very polite and helpful - I wanted to switch room for a better view and they accommodated immediately. The club room is excellent value for money, with fresh flowers, wine, fruit, softdrinks and nibbles in the club bar included. Quiet and relaxing. Breakfast enjoyable. The only negative comment I would give them is that the restaurant staff were not very friendly.
Reviewed by Natasha OBrien; Reviewed in Oct 2009

Good find good value Given nice room in...
Good find, good value. Given nice room, in basement level, so no window, but very common in London and hotel, being aware of this, make proper effort to enhance this drawback. There is still a window frame, curtains and backdrop is lit with daylight when room is lit....and stars at night when lights are off. Sounds corny, but is very sweet and much appreciated.TV in bath in our room however wasn't working and we were told rooms were being upgraded but tv didn't look like a new addition. Also, although it said internet through tv free in every room, it also didn't work and only broadband connection available to plug into laptop.All small faults, staff friendly, 2 minute walk from earl's court tube station, close to lots of pubs, restaurants, cafe's and great for Earl's Court convention centre. Will return again for sure, will ask for room on ground of first floor but staying in our room was perfect for short stays.
Reviewed by Joannes v; Reviewed in Oct 2009

Something was wrong at Best Western so they...
Something was wrong at Best Western so they transferred to a place across the road with complimentary breakfast which I didn't get to use. Hopefully they gave me an equivalent accommodation.
Reviewed by B Molina; Reviewed in Oct 2009

First impressions of the hotel were average I...
First impressions of the hotel were average. I was disapointed to realize that my second room booking was not on the system, but was corrected. However, the front office staff were appalling. I've worked in hotels for several years myself, and this hotel's biggest problem was the staff. At one point, the receptionists were having a personal arguement, and the other receptionist was telling a guest that Notting Hill Market was open, even though it was Sunday... The hotel otherwise was clean and nicely decorated, even though the room was very small. Location wise, great spot, just a stroll to Earls Court Station.Rated as a 4 Star, no chance, lucky to be granted 3 stars in my opinion.
Reviewed by S Losee; Reviewed in Oct 2009

Unfortunately did not stay in hotel in the...
Unfortunately did not stay in hotel in the end due to some maintenance issue. Was moved to the Best Western Shaftesbury Paddington Court Hotel.
Reviewed by T Yeoman; Reviewed in Oct 2009

This hotel located near the underground was ideal...
This hotel located near the underground was ideal for my needs in conducting business in Central London.
Reviewed by John Petrie ; Reviewed in Oct 2009

I stayed here when visiting Earls Court lt...
I stayed here when visiting Earls Court.It is worth upgrading to a superior room, I paid £129 inc breakfast and thought this was excellent value for money. Great range of TV channels, large flat screen TV, desk, free wi-fi, free wine and fruit.The staff were superb, at breakfast, in the bar and on reception. If you like small hotels with a bit of character you will like this. Not sure what the normal rooms are like.
Reviewed by Debbie Nice; Reviewed in Oct 2009

We were booked in to the Shaftsbury at...
We were booked in to the Shaftsbury at Hogarth rd, and were moved to the Paddington Suite, which was poor service, given we had specifically chosen the Earls Court area because of business reasons. We did not find out the change in hotels until the day and had to pay for taxis which we were not compensated for and had we known in advance we would have chosen somewhere else closer to our business venue. The rooms were tiny and the costs of what we paid did not match the quality at all.
Reviewed by Hasib B; Reviewed in Oct 2009

The room was well-appointed if a little small...
The room was well-appointed if a little small. However, the room was in the basement and there was no natural light, which I was not expecting and made the room claustrophobic. The room had lots of facilities, including a fridge and microwave, but the fridge barely kept my milk at room temperature, which was a bit pointless, and a complaint at reception did not improve this. Everything looked very nice, but not everything worked as well as it should. However, for my purpose it was absolutely fine, since I wasn't in the room during the day, but if you'd been expecting a luxury room you might have been disappointed.
Reviewed by Suzanne W; Reviewed in Oct 2009

This was the th time I have booked...
This was the 4th time I have booked this hotel. This time I was with 2 colleagues. We were horrified to find out at check in that one of us was being transferred to Paddington, another was being transferred to Bayswater, however another collegue was staying put - all because of a "plumbing problem" which we later were told by a taxi driver was a rouse to cover sever over booking. He said that Earls Court is often overbooked and he ferries customers to less booked sister hotels! They were unable to find 2 rooms so we could both stay, the best they could do was to find a room for one of us! This was across the road in their sister building. The room smelt of damp, Lights didn't work properly, there were 2 areas on the ceiling where there had been previous leaks, the shower hose had a rather large hole in in that meant a secondary spray was going on, the TV didn't work, the walls were severely marked. Over all it made the room feel very substandard. Room 644 also suffers really badly from noise from the neighbouring room, I think the occupant showered or bathed at least twice, which kept me awake until gone midnight. My colleague stay in bayswater wasn't much better, with the room being so small she couldn't get round the bed to close the curtains and it being in an a residential area with no local conveniences from food. Not good.
Reviewed by Johanne B; Reviewed in Oct 2009

We started October with a two night stay...
We started October with a two night stay in a nicely appointed but dark bedroom on the lower ground floor - room 12. The overhead 'mood' lighting meant it was too dark to see in the mirror to use the hairdryer! and to see what you had stored in the wardrobe safe. However, the fridge and microwave were spotlessly clean as were the bathroom and towels provided. We never dined in the restaurant. Although all staff we had dealings with were very friendly, attentive and knowledgable, especially when offering their 'left luggage facility' when we checked out so we could make the most of our stay without our bags in tow.All communal areas we explored were clean and vases of lilies located throughout the labyrinth of corridors provided a heady natural perfume as you wandered through the hotel.One negative point we encountered was an emergency exit a staff member showed us as a short cut for a way out of the building ....it had been left wide open on a couple of occasions enabling the public to gain access to the hotel posing apotential security risk.This exit area also had an inviting lobby area for any potential homeless individual looking for shelter .Excellent location for Earls Court tube though.We would consider a return visit but perhaps opt for a bedroom that was not in the basement.
Reviewed by janet p; Reviewed in Oct 2009

Stayed one night in a club room which...
Stayed one night in a club room, which had plenty of room. Great location, two minutes from Earls Court Road and tube station, but hotel nice and quiet. Only minor point was that the shower was not very strong. Otherwise no hesitation in recommending. The only meal we had was breakfast, which was very good. Customer service was fine, but we only needed it for checking in and out.
Reviewed by F Keeling; Reviewed in Oct 2009

I had a single room It was a...
I had a single room. It was a small box room that was too small and cramped to enable any meaningful working environment. Even changing was difficult. I have been in bigger camper vans. The TV allegedly satellite was poor, and it did not receive standard UK freeview stations. It did get CNN and sky news.
Reviewed by Neil G; Reviewed in Oct 2009

The staff were very friendly but the hotel...
The staff were very friendly but the hotel was a bit shabby. I often wonder if you book your room and get a reduced rate you get less favourable room. That seems to be my experience and I book a room every week. I had a room on the lower flor under street level and the room was OK, a decent size with everything needed but the walk down a maze of narrow dark corriders made me feel oppressed. THe hotel smelt of air freshener or carpet cleaner and hid a musty smell. The gym consisted of a running machine that dind't work and an excercise bike that was jammed in position with a height for some one much taller than me. It obviously wasn't well used. Excellent location for the tube and earls court but not somewhere I'd choose to stay again unless I really had to
Reviewed by f austin; Reviewed in Oct 2009

The room was very comfortable exactly as pictured...
The room was very comfortable, exactly as pictured on the website, and the hotel is very well located. However, the air vents in the bathroom could not be turned off and were quite loud. We had also problems with our room card keys demagnetizing on both nights of our stay and the staff acted very put out that we bothered them with such trivialities! All in all a decent stay - would have been perfect if the staff were friendly.
Reviewed by Denise H; Reviewed in Sep 2009

After considering hotel facilities such as lift tv...
After considering hotel facilities such as lift, tv, fridge, and etc., I made a booking for my parents.The location was nice, close by tube. However, we got a small room without window at the basement. There's no lift access to that floor. TV and fridge were also out of order. As my dad's medicine must be kept refrigerated, the fridge was important. Firstly, the hotel staff suggested us to put it in the kitchen fridge. It's very inconvenience as my dad had to take it at certain hrs. So, I couldn't accept that. Finally, they replaced a new one for us. For the tv, they came to fix it another day. Is it what you expect from a 4-star hotel?? I don't think so.
Reviewed by Siriluck S; Reviewed in Sep 2009

I left an expensive mm camera in my...
I left an expensive 35mm camera in my hotel room - when I phoned concerned for it's well being - a member of staff said we can't store it we will have to sell it!! I explained that I had arrived back in the West Midlands and wouldn't be able to collect it for a few days - they begrudgingly said they would keep it til then?! I had stayed in one of the best rooms. They treat you another tourist they won't see again so why should they bother?
Reviewed by s webb; Reviewed in Sep 2009

Checked in and then got taken around the...
Checked in and then got taken around the corner into a basement. I wouldn't have minded, the room was neat and clean except that the AC had to be left off as it rattled so lout it probably kept other rooms awake as well. The fan in the bathrom was the same and fell out of the ceiling at one point.
Reviewed by Scott B; Reviewed in Sep 2009