Shaftesbury Hyde Park Hotel Reviews

Like warm water broken toilet seat ...
Like warm water/ broken toilet seat
Reviewed by Mike Sayers; Reviewed in 02:18 11 Nov 2009

Room was not as expected very small and...
Room was not as expected, very small and poor facilities
available, did not feel it matched up with what was seen on website.
Hardly any English staff working at hotel.

Reviewed by Brendan Connolly; Reviewed in 09:40 4 Oct 2009

Surprisingly nice little hotel usually stay at Millenium...
Surprisingly nice little hotel (usually stay at Millenium Mayfair, Hilton, Hempel) - could not believe the size of the room but good use of space and nice finishings. Only problem was no hot water both in the afternoon and late evening I was there
Reviewed by Nadya Bhettay; Reviewed in 02:19 1 Oct 2009

Surprisingly nice little hotel usually stay at Millenium...
Surprisingly nice little hotel (usually stay at Millenium Mayfair, Hilton, Hempel) - could not believe the size of the room but good use of space and nice finishings. Only problem was no hot water both in the afternoon and late evening I was there.
Reviewed by Nadya Bhettay ; Reviewed in 09:25 30 Sep 2009

On arriving at the hotel at pm I...
On arriving at the hotel at 11.30 pm I was informed that there were maintenance problems and that I would be taken to apartments elsewhere. A taxi eventually took me to some apartments in Kensington, where there were difficulties in finding a key to my room. By this time it was 12.30 am. The taxi the hotel had booked for me in the morning did not arrive and I had to get a black cab to take me back to Paddington station at my own expense. The only reason I stayed at this hotel was to be near the station for an early morning train. As a single woman, this was a horrible experience and the staff had no customer service or understanding. This was the worst experience I've come across in hotels.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Sep 2009

Due to issues at this hotel I ended...
Due to issues at this hotel, I ended up staying at a 'sister' hotel at Earls Court. This hotel was very nice. However, I was very disappointed at not staying at the chosen hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Sep 2009

Excellent Location Nice clean well equiped Room although...
Excellent Location, Nice clean well equiped Room although small. Free broadband a plus.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Sep 2009

Great size beds and room although Ive never...
Great size beds and room although Ive never ever seen a bathroom quite that small before now. Good value for money but wish the bathroom had been larger. Good quiet location close to paddington station. All in all good value for money!!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Sep 2009

single room was very small lt br gt...
single room was very small.<br />double rom too small for 2 teenage boys<br />dining area poor and snack food very expensive<br />discounted rooms are at top floor and have very poor sound proofing between rooms<br />noisy neighbours<br />noisy room cleaners especially snday morning!<br />location good and nice restaurants nearby
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Sep 2009

I found it quite strange that a hotel...
I found it quite strange that a 4* hotel had no duvet - just a hairy woolen blanket with a sheet underneath it which doesn't seem particularly hygienic! Otherwise, everything was fine, room and bathroom quite small (but what do you expect in London for 60?!), it had a BATH!!, staff were perfectly polite (except for somebody coming into our room unannounced at 8.30 am), and best of all, had the window open all night and couldn't hear a single noise - not from within the hotel or traffic. Miracle!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Sep 2009

Hotel is in a very convenient location only...
Hotel is in a very convenient location only 3 minutes walk from Paddington Station. The staff were helpful and friendly. The only problem I encountered was that the hot water seemed to take at least 15 minutes to come through after turning on the tap.<br />I'd definitely stay again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Aug 2009

Good quality Hotel didnt cost the earth to...
Good quality Hotel, didnt cost the earth to stay there. Great location, 2 minute walk to Paddington Underground subway. Close to the wonderful Hyde park.<br />One minor complaint, the shower head broke off the shower lead on my first shower. Fortunatly it was repaired quickly.<br />People could complain that it is small, but for the price and location is wonderful
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Aug 2009

This is the second time we've satyed here...
This is the second time we've satyed here and we would definitely stay here again. Staff were all very friendly and helpful (except for one rather disorganised receptionist who seemed unable to remember even the simplest request without at least three reminders). We had booked a family room but ended up with one twin and one double which wasn't a huge problem but if we had wanted two rooms we'd have reserved them! Saying that, the rooms were nicely furbished and very clean, the beds were comfortable and the bathrooms were very modern (if not he tiniest I've ever been in!) Overall good value for money in a convenient location (5 mins walk from Paddington Station in one direction and Hyde Park in the other) and there are a few shops and restaurants nearby.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Aug 2009

we booked into this hotel to meet family...
we booked into this hotel to meet family who we had not seen for many years, on arrival we were told that due to maintenance work we would be staying in a different hotel, we explained that our family were staying here and that was the reason for our booking that specific hotel. During the next few days we saw many people checking in and booking out when we queried this no explanation was given as to why we could not have stayed there. Although our accommodation was a short distance away what should have been a memorable reunion was spoilt by what appeared to be an unnecessary separation.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Aug 2009

The high standard of rooms and central location...
The high standard of rooms and central location enabled me to work and carry out the visits needed. Free Wifi in room and lobby and late 12 o clock check out were also a big plus. Finally staff were extemely helpful. What a great hotel!!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Aug 2009

I complained at the first room I was...
I complained at the first room I was given. The second one I accepted as it was a double, though it was not much larger. No room for bed-side tables - watch/glass of water had to go on floor. The bathroom was a joke - room for only 2 paces. The shower was the only fitment that could be used in any comfort. There was no room for the toilet roll holder, it was out of reach under the sink. The "restaurant" was a room in the basement serving "snacks only" and a 15 breakfast. The "bar" was "bottles at reception". The only good points were the cleanliness which could not be faulted, and the late-check out of 12 noon, which was extended to 1pm at my request.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Aug 2009

Bathroom incredibly small for such a large room...
Bathroom incredibly small for such a large room.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Aug 2009

Front desk staff was abrupt Room was very...
Front desk staff was abrupt. Room was very clean, and smelled fresh when we got in. Bathroom was small, but clean. Downfall being no bath plug, and limited to showering only. Room doors are very close together and at times loud, but that was only on the first night. Breakfast was good. Not extravagent, but good value for money. Again, road noisy the first night, OK the second. Would probably stay there again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Aug 2009

Excellent value for money when available for the...
Excellent value for money when available for the lowest rates,especially considering the location.But on two seperate occaisions we were told that there was a problem with the water and that we would be sent to one of their sister hotels. They just overbook and move people and blatantly lie to you. We refused to move the second night so three other people would of had to be moved.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Aug 2009

This worked out particulary well for us as...
This worked out particulary well for us as we had theatre tickets. The reception staff were very helpful and organised a complementary taxi for us. We booked two rooms. Mine was a twin and was fantastic! The room and bathroom were spacious and luxuriously decorated. However, my friend had a double room which was small and pokey. At the discount price, we got very good value for money however, I would've been disappointed if I'd paid full price. Despite being in the midst of the West End, you couldn't hear any traffic or noise from passers by which I was very impressed with. We also received a complementary breakfast for our inconvenience which I thought was a nice touch and the breakfast was of a high standard.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Aug 2009

Booked for an aged relative who told me...
Booked for an aged relative who told me the hotel was very helpful.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Jul 2009

Hotel room was clean and tidy staff were...
Hotel room was clean and tidy. staff were very helpful. glad i only paid internet price, wasnt worth the amount of money hotel wanted.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Jul 2009

It was fine That sums it up Nothing...
It was fine. That sums it up! Nothing special. Room was small, air con wasn't brilliant, bathroom was tiny. But bed was comfy and clean
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Jul 2009

the room was reasonably clean but not up...
the room was reasonably clean but not up to the standards of a so called "4 star" hotel.<br />location was good room was tiny.<br />65 yes but think there is some false advertising going on there somewhere to say that they can charge 395. No Chance!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Jul 2009

Arrived at the hotel and were informed we...
Arrived at the hotel and were informed we would have to stay at the other Shaftesbury hotel across the road as they had problems with our rooms, then on arriving at the other hotel we get told the twin rooms we'd booked were in fact doubles (not good for 4 lads sharing!) so they then offer us 4 single rooms but these are back at the other hotel again...<br />When finally checked in we got offered complimentary breakfast and free parking for the inconvenience (but the parking would have to be back at the other hotel again...).<br />Rooms were clean but very small, the air con was very noisy but if it wasn't on the room became unbearably hot as they were very small and in the basement. The noise from the doors in the corridor was never ending and very loud which meant you couldn't have any peace and quiet or a lie in.<br />Finally the breakfast was atrocious, it's a good job we got it for free because if we'd of paid then I'd have been demanding my money back. It was 15 per person for cereal, bread, and the most disgusting boiled bacon and what looked and tasted like microwaved eggs. When the tiny amount they put out was eaten it took an eternity for them to restock anything and even when they did it was in very slow dribs and drabs, probably to try and put you off waiting around to for any more.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Jul 2009

I recently enjoyed at night at this hotel...
I recently enjoyed at night at this hotel...the staff were very helpful and polite. The only let down was this size of the room. The bathroom in particular was extremely small and I had to back into it which wasn't great. The room was small but adequate for a nights stay, I wouldn't advise staying there for a long period of time but for one night it was fine. The room was clean and nicely decorated and I would stay there again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Jul 2009

The room was small but adequate On the...
The room was small but adequate. On the down side there was a distict lack of hot water and the kitchens were closed.<br />Ideally situated for Paddington tube and mainline railway which made movement around the city very easy.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Jul 2009

The only thing that disappointed me about the...
The only thing that disappointed me about the single room that i stayed in was that i didn't feel that it was very secure. It was on the lower ground floor with a window which slid open and shut from side to side and had no lock on -not ideal when on business with a laptop in your room!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Jul 2009

Room was too small and basic for four...
Room was too small and basic for four woman to share even just for one night. <br />If there is maintenance work on you should advise the customers before they arrive as this causes unnecessary inconvenience.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Jul 2009

On business company spent several thousand pounds over...
On business, company spent several thousand pounds over two weeks. Several colleagues will cocur with this assessment, other than no water one day and only cold watera second day, this organisation took a booking for a room knowing they were already over subscribed and transferred me to another hotel at 00.30 hours when I arrived. Managers were faceless and not available. Inexperienced students behind the reception desk. Never again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Jul 2009

I booked this knowing I would get a...
I booked this knowing I would get a budget experience and I'm not sure this hotel can be described as a true 4*. It was an extremely hot day and night and I ensured that the room would have air-con: which it did, but it was set for a minimum of 19 degrees, which was far too hot for me and failed to cool the room down. The hotel staff were unable to adjust this. apart from this, the room was extremely small and only just got the double bed in, the chair for the desk could not fit in from of the desk! Only a shower was available in the 'bathroom'. I'd rather spend another 20 and go to a proper 4* hotel next time.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Jul 2009

hotel was fine room decent size not too...
hotel was fine, room decent size not too cramped. the bathroom only had a shower which was a bit difficult to temperature control. room came with iron, tv, tea making facilities, A/C so was suitable for a short business trip.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Jun 2009

The hotel was clean and tidy albeit i...
The hotel was clean and tidy albeit i do not think it warrents 4 *'s, the statement the hotel has car parking is miss leading as there are only 6 places available at 25 per day. The hotel would be better of telling clients there is parking available at paddington station which is only a 5 min walk and is cheaper at 22 per 24 hrs.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Jun 2009

The room was described as 'deluxe' It was...
The room was described as 'deluxe'. It was the smallest I have ever slept in. There literally was not room to swing a cat. The TV was limited to 8 channels, two of which did not have any reception. The only redeeming feature was that there was air conditioning - a boon on a hot night in London.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Jun 2009

When we made the booking it was based...
When we made the booking it was based upon the understanding we'd have a double and single bed in an apartment style room. That was not what we got, we had two doubles which didn't work at all. As the hotel was full we ended up having to find an extra room in a nearby hotel. Need to be clearer on what you're getting
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Jun 2009

Upgraded to better class of room because one...
Upgraded to better class of room because one was available on arrival. The room was on 2 levels and while a little past its best it was clean and very comfortable with huge bed upstairs and kitchen unit with microwave and lounge on the entry level. Two quibbles; there were 2 TVs in the room - lounge and bedroom - but both tiny. Really need to be bigger but I understand that will happen soon. Also the wardrobe door would not open fully because of the position of the bed.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Jun 2009

I accidently ended up being booked for this...
I accidently ended up being booked for this hotel group again after a very bad experience previously - No hot awater, hardly any TV and no internet....<br />This time arrived sad to realise i was back but open to the experience, only to be transfered to another sister hotel following over booking. There there were no towles in my room, the window catch was broken and the shower door was broken!<br />My advise is stay away if you want a restful time away when you are working!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Jun 2009

Can't fault the room or value for money...
Can't fault the room or value for money.<br />However I have major concerns about how you process credit cards.<br />You don't use chip and pin and the credit card slip I signed had my full credit card number on it.<br />I was uncomfortable with the amount of time the receptionist studied my card and am concerned that this process leaves customers open to fraud and identity theft.<br />For my own security I felt the need to cancel my card which was an inconvenience.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Jun 2009

Disappointing experience Room in basement was the size...
Disappointing experience. Room in basement was the size of a broom cupboard. Very limited catering facilities.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Jun 2009

Booked a so called superior double room Admittedly...
Booked a so called superior double room. Admittedly I was in central london and did get at late rooms rate. Other guests were getting luggage taken to rooms. I had to use small back stair case to get into what must be the smallest room I have ever stayed in. Terrible. I also met with a colleague from Ireland who was transferred from another Shaftbbury Hyde park hotel(very confusing ) we were supposed to be staying in same hotel. I had to get taxi to Nottinghill hotel. Overall not a good experience at all but ok for a cheep one night stay with business, would not recomend for anything else!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Jun 2009

A small hotel that has been very well...
A small hotel that has been very well refurbished. Although our room was small it was very well appointed with very comfortable beds, and spotlessly clean. The breakfast that we pre-booked at the hotel was excellent with a very good range of food. The staff in the dining room were also very attentive. Not too far from Paddington station with good connections to central London.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jun 2009

I have stayed here several times - but...
I have stayed here several times - but on this occasion got a room infested with ants and the shower proved impossible to regulate. ie. all hot or all cold.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Jun 2009

rooms were considerably small ...
rooms were considerably small
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Jun 2009

If you have to stay near Paddington station...
If you have to stay near Paddington station and book through laterooms.com this is an excellent hotel. My only remark is that the doors should close more gently or some of the guests could be more careful --since they slam their doors! Other than that, the room was perfect!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Jun 2009

The hotel was of a good standard clean...
The hotel was of a good standard, clean and the breakfast though rather expensive ( 12 if pre-booked / 15 if not) was of a good quality.<br />The single rooms are a little on the small size, people who have concerns over claustraphobia should take a double option.<br />For London the hotel was alround good value.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Jun 2009

Location is very good close to Hyde Park...
Location is very good, close to Hyde Park, Paddington station. Clean room, good full english breakfast. Check in needs to improve, didn't find my revervation, once got to the hotel I was asked to show them on my email the confirmation of my reservation ????. However overall good and convinient for the money you pay. L
Reviewed by L; Reviewed in 06:23 14 Jun 2009

Overall very satisfied and very clean premises though...
Overall very satisfied and very clean premises though single room in the basement can be very cramped. Rates can vary from day to day and it gets pricer nearer the weekend because of larger infux of tourist. 10 mins walk to Paddington. No complaints - what you pay is what you get in life and business
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Jun 2009

all the key details for are in place...
all the key details for 4* are in place - 24hr helful staff, lift, details in the room (decent selections of soaps and rummage), plenty of towels etc.<br />however it remains a building which has clearly upgraded as bestr it can in a physically unsuitable structure. many tiny, narrow steps , some of them spiralling between the lift and bedroom and so on. they have done the best they can.<br />feels like a 2/3* that has had a bit of a leg-up. not a disaster but really nothing special either
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Jun 2009

We were very pleased with the Executive twin...
We were very pleased with the Executive twin room we reserved for our stay in London recently. It was ideal for our commute to and from the theatre and the west end pubs/restaurants.<br />Only one point, the hotel is split in two across two sides of the same road, run by a different franchise each, so directions can be confusing. Just make sure you know which one you are going to.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Jun 2009

We booked this hotel because of its convenience...
We booked this hotel because of its convenience to Paddington station and the Heathrow express as we were carrying 3 very large suitcase. When we got there we were told our room was on the 7th floor, and the lift only went to 6 - so we had to drag the suitcase through a tiny fire door, up a narrow stair case and through another fire door to our room. Anyone over 6ft would need to duck through nearly every door way. <br />When we tried to have a shower - there was no hot water. After telling reception, they told us to "run it for 10 minutes as it takes a long time to get to the 7th floor". We tried this again the next morning, but again no hot water! This is something that we should have been advised of at check-in.<br />We made a complaint at checkout and still no apology or offer of compensation from management, which is why we will never stay here again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Jun 2009

I only gave a middle of the road...
I only gave a middle of the road score for the quality of the room because, it was good for the offer price I paid for it, but if I was paying full price, I wouldn't have been impressed.<br />Overall the staff were pleasant, and the hotel and room were clean.<br />This hotel is a short taxi journey from Marylebone Station, and walking distance to both Paddington Railway and tube stations.<br />Great Hotel location wise, and peaceful at night.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Jun 2009

Good hotel close to Paddington station ...
Good hotel close to Paddington station
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Jun 2009

I enjoyed staying at your hotel It's very...
I enjoyed staying at your hotel. It's very clean, tidy, comfortable, very good service. There are almost all conviniences you need. I like customer oriented stuff and their friendlyness.<br /> I would like to have lower price for one night stying for such traveller as I am, cause I don't spend much time in the hotel, I stay there just fot night sleeping. I arrived to London for sight seeing and I'd like to spend less money for hotel. If it would be cheaper I could stay here again this week with great pleasure!<br />Thank you very much and good luck with your hotel business!<br />P.S. Sorry for grammar mistakes, I'm in a process of studying English.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Jun 2009

there is no way on earth this is...
there is no way on earth this is a 4 star
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Jun 2009

Small double with dirty windows and a wobbly...
Small double, with dirty windows and a wobbly bed. Good location and friendly staff.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Jun 2009

The reception looks really nice which is why...
The reception looks really nice, which is why i booked the room for 2 nights stay. But the room was terribly sad, with dirty looking carpet, a bathroom door that creaks, bathtub's partition is loose, there was only 4 channels on tv and all the reception was bad. the pillows were so flat that you can't feel it anymore..... in all, avoid this hotel at all cost!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Jun 2009

Bed small with sag poor support Room tiny...
Bed small with sag (poor support). Room tiny with rediculously tiny bathroom - sink too small to wash face in! Would not recommend to a business user.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Jun 2009

Fair value at per night but definitely not...
Fair value at 65 per night, but definitely not the "published rate" of 350 plus.<br />Even the reception showed a published rate of just 89 per night.<br />Very limited food offering (bar snacks, not even meals) and very limited availability.<br />Great location, but this is a budget hotel, pretending to be something grander.<br />If that's what you expect, you'll not be surprised and you'll not be disappointed.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Jun 2009

Stayed here earlier in the month and got...
Stayed here earlier in the month and got a double room which was very well equipped and comfortable, far better than I've ever experienced for this kind of money in this area (laterooms 59). I had no hesitation in booking again, but this weeks stay was a little different. I was in a single room on the oppositte side of the hotel, and the room was this time tiny, albeit fairly well equipped. Free internet was not available (on either of my visits) which was dissapointing and inconvenient for me. I also heard my neighbour return to his room at 11pm (which woke me up), and he immediately called recpetion to complain that the tap in his room was still running even though it had been reported at 9am that morning. After much arguing with reception and a couple of visits from hotel porters, it went quiet at around 11.40. The walls must be paper thin because I heard absolutely everything from the chap next door, including his flatulence. My problems came the following morning when I came to clean my teeth, both the hot and cold taps were coming out BOILING hot. I started running the shower and this also was BOILING hot and too hot to step into. I called reception, they sent somebody up to my room, and offered to take me to another room to shower. The other room was a good 3 minute walk across to the other side of the hotel. Extremely inconvenient and now starting to eat into time I did not have. No reduction was offered to me for my inconvenience, and to be honest, I was now in a rush to leave the hotel for my first appointment so no time to argue, In summary, the double room was excellent in my experience, and well worth the extra few pounds. I wouldn't be confident that this would be consistent across the hotel however. Not far off being a really nice place, but I can't believe they let people stay in rooms with such obvious plumbing defects. I drank the water from the tap and now I know it probably came from, or got mixed with water from a hot water tank, which is not hygeinic at all.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 May 2009

After paying for our room they made us...
1. After paying for our room, they made us wait an additional 30 minutes before the room was ready, a half hour past our booking time. We waited patiently in the small lobby, but then finally asked what was up, and they had become completely unaware that we were still waiting. They were so lost that they thought we needed to pay again.<br />2. On the top floor, we had to run hot water for 30 minutes before we ever got the water warm enough to bathe.<br />3. The room was quite warm, with inadequate ventilation to the outside. We asked for a fan, but despite a sign saying fans were available on request, customer service could find no fan.<br />4. Many things went quite well. Conveniently located to dining and Paddington station, in a safe looking community.<br />5. We are tempted to go back next time because a) the price was good; b) the room was otherwise perfect for us; c) finding a good hotel is stressful.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 May 2009

The room was very small and some fixtures...
The room was very small and some fixtures and fittings were loose. The air-conditioning broke down for the first night - fortunately I had a quiet room, not on the street, so I was able to open the window and still get some sleep. When I reported this to reception in the morning, someone went straight away to check it and it was promptly fixed. On the third night, my keycard didn't work, and when I reported this to reception I was immediately given a new one, as I'd expect. Overall, the room was better than some I'd stayed in in the Paddington area, the shower was powerful, the air-conditioning was effective (when it was working) and the staff were very helpful throughout. If the price was right, I'd be happy to stay there again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 May 2009

I was given a tiny basement room with...
I was given a tiny basement room with a window that opened onto a basement patio used by hotel staff for smoking and for storing broken furniture - unpleasant view and unpleasant smell of smoke resulted if one left the window open. Also room security was poor in that the window, easily accessible from the street, only had an ordinary lock. I asked to be moved and was given a room on the ground floor even smaller than the first. There was no room to even open my suitcase. On a positive note, the Night Manager was very attentive.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 May 2009

we arrived at the hotel and got told...
we arrived at the hotel and got told that due to works being carried out (over booking??) they had to transfer us to their sister hotel, best western round the corner. we had to leave our car at this hotel though. once there the room was not ready even though we had advised them about our arrival time. so we had to freshen up and get changed in the toilets and leave our bags in the luggage storage. this was all abit annoying after hours of driving. however the location was good, just next to hyde park and handy for the tube. also the area was nice. hotel room was ok, although very small. the bathroom/ shower was tiny! i wouldnt pay the normal room tariff, its ridiculous! but if i got it for the price we did (55 pounds per night) then i might consider stopping there again, mainly for the location.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 May 2009

Unfortunately we arrived at the hotel which we...
Unfortunately we arrived at the hotel which we purposfully picked as it was close to the event, only to find we were being transferred across London due to building works at the Hotel. If we already had known about it we wouldn't have booked that hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 May 2009

On the night I arrived the boiler had...
On the night I arrived (13/5) the boiler had broken and so initially I could not check in and was told I would be booked into another hotel. The young woman on reception was incredibly professional and courteous and I thought she handled the situation very well. She explained the problem tactfully and didn't pass on any of her stress and frustration with the situation. As it happened a late cancellation for a room in a part of the hotel where the boiler was working came in while I was waitiing and so it all turned out OK. The room was lovely. The receptionist had made me feel welcome under difficult circumstances. <br />I think the calibre of reception staff is incredibly important - it sets the scene and first impressions really do count. My high rating is probably in part influenced by the positive encounter in reception.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 May 2009

Well not sure where to start Upon arrival...
Well not sure where to start. Upon arrival not a warm welcome e.g no eye contact from staff and no real greeting just hello. This hotel shows that it is normally over 300 per night to be honest I barely think it is worth the 95 we paid. The main problem with this hotel is the staff, they were not not friendly or welcoming in any way or at all during our stay. In fact when we left nobody even asked if we enjoyed our stay just took our room key and checked us out without any eye contact or even a goodbye. Training of staff is certainly needed. The room was okay, the windows didn't shut properly, the beds were well worn you could even see the dip in the middle of them before you even got on it. the bathroom was tiny and very worn, when i say tiny i mean 3/4 bath toilet and sink with no room at all around. The enamal on the bath was coming off the shower screen was rusty and didn't stop the water going all over the floor, and the general decoration was a very low standard and well worn. My overall view would be alot of staff training and the rooms certainly need a refurb. Wouldn't stay again and very dissapointed.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 May 2009

I found the location of hotel ideal for...
I found the location of hotel ideal for my purpose. The staff were extremely polite and welcoming.<br />My room was advertised as 'luxury' but I considered it to be a room just full of 'beds'. Two large king size beds practically filled the room. <br />I was very pleased to be placed on the back of the hotel, away from the road, so it was quiet.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 May 2009

Lack of hot water on first evening ...
Lack of hot water on first evening.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 May 2009

Staff were courteous and friendly Room was entirely...
Staff were courteous and friendly. Room was entirely adaquate for the pupose of the stay.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 May 2009

Paid for a room and having stayed in...
Paid 52 for a room and having stayed in lots of places around here for similar price, this was really good. Room was nicely decorated and didn't feel tired like so many other hotels around Paddington. Only problem was that I got no hot water from shower in the morning. Otherwise an excellent choice for the price paid.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 May 2009

A very nice hotel staff very helpful rooms...
A very nice hotel, staff very helpful, rooms very clean and had everything you need, a perfect hotel to travel around London as very close to Paddington station. A short walk to Hyde Park plenty of good eating places close by.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 May 2009

Reception staff were lovely and friendly I had...
Reception staff were lovely and friendly. I had a double bed (although paid for single room) with lots of pillows and crisp sheets, plenty of tea and coffee, hot shower, pleasant decor - perfectly clean. It was actually excellent value for money....
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 May 2009

The room was advertised at something rediculous saving...
The room was advertised at something rediculous, saving more than 300 ( sound too good?) you're right, the twin room was a size of a regular single with an extra bed magically squashed in. The bathroom didn't even have room for a toilet roll holder. It was left in the middle of the bathroom. <br />It was my worst night sleep, as the room was situated right behind the elevator and from 6am it sounded like i was in the elevator. From 7am non-stop squeaky noises from the room above kept us both awake and with the window open we could hear the construction drilling.<br />Although i didn't have to get up first thing in the morning, i had to get away from this nightmare. We were offered a breakfast for 15 each. Instead we had a great English breakfast at Paddington, for 15 for both of us. <br />In summary, my point is - i will never stay in this hotel again, however attractive the offer might be, because overall poor experince overweighted good service from the front desk.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 May 2009

Smallest hotel room ever but with all you...
Smallest hotel room ever, but with all you need for a comfortable stay. Bit difficult to work out where to put my (small) case as there really was not space and you'd struggle with lots of luggage. However, 59 quid for central London was ideal, and the room had a lovely shower, hairdryer, tv etc .. all you needed. And the breakfast was excellent. I'd stay here again, but request a larger room.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 May 2009

for in london you can't really complain yes...
for 65 in london you can't really complain, yes the rooms are small but if you want somewhere to stay if you're in town on a night out it's perfect.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 May 2009

it's ok ...
it's ok
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 May 2009

Room was small but very clean and ideal...
Room was small but very clean and ideal for short stay in London
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 May 2009

Very convenient for Paddington trains and good value...
Very convenient for Paddington trains and good value. But don't book through an agent - book direct with the hotel's website. You will get better value and a free breakfast!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 May 2009

If you are looking for a cheap overnight...
If you are looking for a cheap overnight stay in London, then this is worth a look. The building is a bit of a rabbit warren and my room in the basement was a little difficult to locate at first, but it was clean and tidy and well equipped. Great for a single night but I wouldn't have wanted to be there for a week!<br />Tip - order and pay for breakfast when you check in - it's cheaper that way, 12 instead of 15. The breakfast was a well-stocked buffet, fairly standard, but hot and fresh.<br />Free use of internet was a plus.<br />Staff were very polite and customer friendly and very helpful when I needed them.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 May 2009

we was up on the th floor and...
we was up on the 6th floor and the shower was cold . told reseption and they told us to run the hot water for ten minutes but it made not differance and told them and nothing was done so wasnt happy . i would stat again if the showers was sorted out .but didnt even give me any offers to say sorry .
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 May 2009

As noted the room at this hotel was...
As noted the room at this hotel was very very small and ultimately a poor experience. The shower room door opened on to the wash basin such that it was a squeeze to enter the shower - I suspect that some people would not have been able to use the shower. The TV was side on to the bed and despite 3 reminders to the front desk staff the pay movies never worked for the duration of the stay. The toilet seat lid was broken and fell off. Lastly my room was accessed only by stairs - no elevator was available. So in total not a good experience.<br />Oh and a last thought. On the first day the room was not cleaned at all.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 May 2009

OK for an overnight sleep if on business...
OK for an overnight sleep if on business. Single room is very small but well maintained. Shower seemed very small. I am only 5'8'' tall but found it difficult to use shower without bumping my arms on the doors. In room broadband connection convenient but difficult to utilise because desk is very small. Had to move tea making factltiy to window sill to make enough room on the desk to set up lap top. Definetely only recommend for one nighter..
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 May 2009

Good Value for money close to Paddington Station...
Good Value for money, close to Paddington Station.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 May 2009

There is no way that this hotel is...
There is no way that this hotel is 4star or that the rooms usually go for 400. Something was wring with every order we made through room service, the room was small and stuffy with no duvet and the shower took about 10mins to heat up. The one positive aspect of our stay was the fact that they let us check in early (9.30am) which was great as we had been up all night with no accommodation the previous eve. Aside from this we felt really let down and thought that the hotel was seriously mismarketing itself. Avoid if you value service and the ability to communicate with the staff.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 May 2009

Our room was clean and good value but...
Our room was clean and good value but the sound proofing was terrible. We were woken at midnight by the couple in the room next door, talking, laughing etc. etc. etc.!! for two hours. It was as if they were in our room it was so loud. Our rooms shared a window, which was why the sound proofing was so bad. Also the window wouldn't shut so the noise of the traffic made it very difficult to sleep.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 May 2009

it says complimentary internet usage Most people who...
it says complimentary internet usage. Most people who work will connect to an external server such as a virtual private network yet this group of hotels blocks access to any external network which is just stunning. I was there for two days and couldnt work and they simply said yes but we give you internet access dont we? The website should be clear and state that you cannot access any external networks or servers.<br />Apart from that the staff where excellent and extremley helpful where they could be
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 May 2009

Room was small but what do you expect...
Room was small but what do you expect for the money. Was very clean well decorated and a nice neat place to stay
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 May 2009

War alles wie erhofft ...
War alles wie erhofft
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 May 2009

Room facilities are adequate - though often cramped...
Room facilities are adequate - though often cramped, unless paying the higher prices. I have stayed on a number of occasions (so obviously have no great complaints!) - but the shower is often diffivcult to get hot - particularly later in the day.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 May 2009

I was a little apprehensive about the hotel...
I was a little apprehensive about the hotel after reading some of the reviews. But, for one night's stay, it was worth the risk. The room was very clean, everything worked ok and nothing leaked. There are three points to be aware of though. First, every time a door shut somewhere near, the window rattled (I was in Room 003 in the basement, btw). I had to prop a newspaper under the pane to stop the rattling. Second, the lighting in the room was very dark and depressing. Third, the air conditioning was a bit difficult. If the temperature was between 17-19 degrees C, then it was ok. Put it up to 20 or more, you got hot air blowing from the unit which is situation right about your head! So, I had to decide whether to put up with a headache from the hot air or feel a bit chilly. I opted for chilly, but, couldn't find any spare sheets, blankets or duvets! So, if you are using the room just to sleep, then it is adequate. You could survive there another night. I couldn't bear the thought of coming back to the hotel early to relax and watch some mindless TV before going to bed. I went to the theatre and came back tired in time to sleep. One of my desert island items is Boots wax earplugs - these were very handy! The staff were cordial and my check-in and check-out processes were very efficient. The hotel is 2-3 mins walk from Paddington and a great location to explore central London. The free newspaper in the room is a nice touch, although Daily Mail isn't me! Overall, 'would I stay here again'? Yes, if and only if the price is similar to what I paid this trip (69) and for a maximum for 2 nights.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 May 2009

Others have commented on the small size of...
Others have commented on the small size of the bathrooms. They do not exaggerate. There is room for one person to stand in the floorspace and that is it. You could not even begin to swing a cat and so any felines needing lathering would not fit in anyway.<br />I was told that I had a complimentary upgrade to a club room. The downstairs part of this arrangement whereby a mezzanine kithenette and sofa area is built into the raised height rooms from the old building is clever in concept, but awkward in execution. The stairs are steep and narrow so any luggage is not easily taken up them, yet this is where the main wardrobe space is. It is also quite a trek from the kitchenette to the bedside, not that there was much room around the double bed. If I had been staying several days or using this as a base for exploring London, then I would have had time and would probaby appreciate the microwave and kitchenette area. No dining table so would have to be used to eating off laps. <br />In the extended stay I would have definitely been more irritated about the lack of function of the free broadband connection. This was one of the main features for which I selected this hotel, but it didn't work, neither did the movies or other links through the in-house entertainment system so they didn't extract any extra payment from me for that.<br />Unlike several others, I did eat here. The English breakfast was acceptable and better value when booked the night ahead as it then costs 12 and not 15 per head.<br />All the staff were polite and helpful and cleanliness was not an issue.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Apr 2009

Great stay - would def stay again if...
Great stay - would def stay again, if there was anything that could be better is there is no room service after 11pm. Would recommend, but we did have a great deal.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Apr 2009

I stayed in a single room which was...
I stayed in a single room which was so small there was no room for my suitcase other than to squeeze it in between the bed and a desk which also doubled as a television base/kettle holder etc., The shower head would not sit in the cradle. Iasked for maintenance and when I retunrned to my room laterin the day the shower head had simply been balanced on the broken holder. I went again to reception and asked for something to be done. I waited and was told that it had to be replaced. On this basis I was moved to another toom. This thankfully was an upgarde to a double room - also tiny). In this room I had to run the shower for a full seven minutes to get any hot water for a shower. I was told by one customer service officer at reception that this was because the boiler was in the basement. On bookin out and being asked if thigs were ok, I mentioned the water situation to another person at reception who said that they did not have nay problems with water in that room which contradicted the previous advice. There was no place for the toilet roll to sit beside the toilet in either room. The toilet roll was on a separate stand which one had to stand up to reach! Or be pre-prepared. The tissues provided would had sanded paint. Had this been budget accommodation then fair enough. But this level of accommodation for the price is completely unsatisfactory. It was clear that the staff are constanlty fielding complaints. I would not recommend this hotel to anyone.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Apr 2009

good location clean and quiet perfect base for...
good location. clean and quiet. perfect base for a short stay. room very small but was only there to sleep
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Apr 2009

Everything about this hotel was great the staff...
Everything about this hotel was great, the staff were really friendly, even found the time to take photos outside for us. The rooms were really clean and very good value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Apr 2009

They upgraded me to the club house as...
They upgraded me to the club house as the internet was down and this was the main reason I chose this hotel was for the free internet access. They were attentive and I would def stay here again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Apr 2009

Everything about this hotel is of a high...
Everything about this hotel is of a high quality, from the friendliness of the staff, to the decor and cleanliness of the room. The hotel has a quiet location and is easily accessible to public transport. The dining room was spotless and the breakfast was very nice.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Apr 2009

Small but comfortable room Good value for money...
Small but comfortable room. Good value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Apr 2009

I decided to get a room that was...
I decided to get a room that was 119 rather than 75 because it included breakfast. This was advertised as a Club twin. It was very spacious, with inside staircase so two levels, with the bedroom (and vast bed - two beds put together but well done) on the mezzanine. This included fruit, microwave, flowers, half bottle of wine and v. small kitchen area. A sofa and tv in the lounge area, another bigger tv in the bedroom area.<br />It was very comfortable and quite stylish - no horrible pictures, all done out in brown and taupe. Quite restful. The water was not hot just lukewarm at 2pm when we arrived so a bath was impossible, but water was hot enough later that night. Breakfast nothing special, but fine.<br />Two minutes from paddington station, 5 mins from lancaster gate, this is a well located and good value hotel. Next time I'd go for the cheapest room and just get breakfast at a local cafe.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Apr 2009

Very clean quiet Quite small for more than...
Very clean, quiet. Quite small for more than a couple of nights . Great for overnight and a nice walk to Hyde park and to Kensington. Handy for Heathrow shuttle. Would use again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Apr 2009

The room was clean and we were upgraded...
The room was clean and we were upgraded to a bigger room. Staff were appraochable and the accesibility from Paddington train station was amazing!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Apr 2009

Arrived late at this hotel Found that i...
Arrived late at this hotel. Found that i had a tiny room that should never be advertised as a double. The air con was not working and when i called the receptionist to ask why she turned round and said "what do you want me to do about it?" Not really what you expect from a hotel that costs 80 a night to stay in <br />Cleanliness was poor, the windows were broken, bed uncomfortable, room tiny, noise throughout the night. I'm not one to complain frequently but this was just appalling.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Apr 2009

Pros - location Very close to Paddington Station...
Pros: - location: Very close to Paddington Station (underground and rail) and Hyde Park. Paddington also has a very convenient express train to Heathrow which is much less expensive (and faster) than taking a cab. I was able to get around pretty well once I got a map. - staff: All the staff were very courteous and very helpful. Cons: - security: The exterior windows to my room could not be locked or latched. (They just slide back and forth) It would've been easy for someone to climb into my window. In addition, the safe which I could "safely" store my valuables was not attached to anything! Anyone could've easily picked up the safe and carried it away. At the very least, the safe should've been bolted to the closet.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Apr 2009

As I stayed in the hotel on a...
As I stayed in the hotel on a late room offer price the standard of the room was acceptable. However I would not have been happy if I was paying the full alleged room rate as the overall room size and bathroom in particular was very small. I would say that the staff were very polite and the decor of the rooms very nice. The location near Paddington station is ideal if you are catching an early Heathrow Express train. The only snag I would say is that the invoice that you receive for the hotel doesnt have a logo/letterhead which could cause problems when reclaiming under companies expense processes.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Apr 2009

The room was of a high standard of...
The room was of a high standard of decoration. with very comfortable and large beds with good amenities. Bathroom was just the right size with both a shower and a bath.<br />Breakfast was delicious would reccomend every time as it was of a very high quality and worth every penny. Would definatly visit again!!!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Apr 2009

In my opinion - room was very basic...
In my opinion - room was very basic.<br />I could not get a decent shower temperature - either boiling or cold.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Apr 2009

My wife and I thoroughly enjoyed our stay...
My wife and I thoroughly enjoyed our stay at this hotel. Situated on a tree lined street within 5 minutes walk from Paddington station, we found this city hotel surprisingly quiet at night with street traffic light. We were given a Club Room which is on two levels - a downstairs lounge, a kitchen area and bathroom, with the bedroom situated above on a mezzanine floor. The bathroom was very small but this didn't detract from our overall enjoyment. We found the accommodation to be very clean and comfortable and the staff helpful and friendly. Complimentary extras such as red wine, fresh fruit tray and cold drinks in fridge were all very welcome. The room rate was normally 450 but we had booked this for 155 (which included a nice full English breakfast). Overall this was excellent value for money and I would recommend this hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Apr 2009

What a pleasant change from bad rooms cheap...
What a pleasant change from bad rooms, cheap sheets, and lumpy mattresses. I will be definately be returning.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Apr 2009

Hotel is clean and modern nice location Staff...
Hotel is clean and modern, nice location. Staff are friendly and helpful. Room was small but adequate for one night stay. Didn't use the restaurant.Would return in the future.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Apr 2009

Small room but very clean Very good value...
Small room but very clean. Very good value for money (I paid 55).
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Mar 2009

The room my niece and I stayed in...
The room my niece and I stayed in was deplorable. The TV did not work, neither did the internet. The window was broken and didn't shut. The bathroom was so small there wasn't even enough room to get changed or bend down!<br />The room stank of cigarette smoke eventhough it was meant to be a non- smoking room. You could hear other guests cleraly through the walls.<br />A fire alarm went off at 7 am without an apology or an explanation.<br />The staff were unhelpful and disinterested and were determined not to provide me with a refund. My complaints were never responded to despite sending emails and leaving telephone messages for the manager, Nema da Silva.<br />Disgusting.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Mar 2009

Convenient and generally quiet except for fire alerm...
Convenient and generally quiet except for fire alerm going off briefly twice! Major let down is no breakfast.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Mar 2009

I expected to find Philip Schofield Phillipa Forrester...
I expected to find Philip Schofield, Phillipa Forrester, Andy Crane, Gordon the Gopher and Ed the Duck alongside me in this tiniest of hotel rooms.<br />It was very clean and well presented though.<br />Noise was a problem as there was some sort of box located right next to the pillow-end of the bed that had water rushing through it at various points of the evening. Also had the fire alarm go off at 7am for 10 seconds.<br />Bathroom was small, I'm not the biggest chap but I can imagine it would have been a tight squeeze for some to get in the shower.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Mar 2009

We were welcomed by a very friendly chap...
We were welcomed by a very friendly chap on reception, who gave us an upgrade to a club room which was fab, on 2 levels. The only complaint was the bathroom was very small and a bit dated, but very good value for money, and we even managed to get a parking spot in service road in front of hotel, Would definatly use again and reccomend to a friend.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Mar 2009

Rooms on a split level- on entering-small bathroom...
Rooms on a split level- on entering-small bathroom off to the right with stairs to the left. Short walkway to bedroom area with usual facilities, tv on unit next to dressing table and mirror, small wardrobe with safe. large window allows ample daylight into the room on opening the heavy almost black out curtains. On taking the stairs to the lounge area - good space with tea/coffee facilities, microwave, sink, seating,table wall mounted flatsceen tv and refridgerator. The fresh fuit replenished each day,fresh flowers, complimentary soft drinks and papers. Good selection for breakfast. Limited food in an evening.Easy walking distance to Paddington H/Row Express. Will I stay here again- too right.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Mar 2009

A lovely hotel to relax and enjoy a...
A lovely hotel to relax and enjoy a trip to the theatre and to explore the sight of London.<br />Easy access from paddington station and the tube lines.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Mar 2009

I was in a basement room with the...
I was in a basement room with the only window facing directly into the dining area.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Mar 2009

I found the hotel to be noisy due...
I found the hotel to be noisy due to the cavernous room design. I got a poor sleep on both nights due to noisy neighbours but, primarily, a bed that was rock-like
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Mar 2009

A well appointed hotel which offers good value...
A well appointed hotel which offers good value for money. I was however a bit annoyed at the cold shower on my first morning, which was rectified on the second day by running the water for ten minutes so that the hot water could make it all the way up from the basement to the sixth floor. Even though this is not very eco friendly and they really should look at the plumbing - it would in the interim be useful for there to be a notice in the room advising the guests of the action to take to have a hot shower.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Mar 2009

great location ...
great location
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Mar 2009

good ...
good
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Mar 2009

Due to building works at my home I...
Due to building works at my home, I needed a central place to stay, and at 65 for that night, it was good and acceptable. The room had been termed 'superior single', which did have all the facilities that had been described, but the room was very small indeed! I cannot imagine that this very room (size: tiny; view: looking onto a high white wall) could ever be charged at 346 (normal rate), but at 65 it was fine for my purpose. I also wonder about the 4-star rating. At check-in, I was informed that they did not have my reservation; and it was after some verbal exchanges that it was accepted that the hotel needed to do the follow-up with 'late rooms' (i.e. what had or had not happened), not myself. I was given a room (perhaps it was not quite the 'superior single' I had booked!) and I was given complimentary breakfast in the morning. <br />Conclusion: a good enough room for my particular purpose.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Feb 2009

Lovely place tho small corridoors and tiny bathroom...
Lovely place tho small corridoors and tiny bathroom but you expect this in a place so central. Stairs to climb- hard with a suitcase. Lovely service
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Feb 2009

Room was quite comfortable However it was extremely...
Room was quite comfortable. However, it was extremely warm even though the heating was off! This made it necessary to open the window which allowed a lot of noise from the busy road below to come in. The bathroom was TINY! Anyone suffering from claustrophia would be advised to avoid a room like this. The price was good for London and the hotel's location was good.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Feb 2009

Had we paid in excess of for the...
Had we paid in excess of 400 for the room (Club) we'd have cause to complain, but at 99 including breakfast, it was a bargain. Companions paid only 59 for a standard room which was probably an even better bargain (no breakfast though). Yes, the bathroom was tiny, and our room had an open plan staircase leading up to the sleeping area (no good for elderly or less mobile people) and it could have benefitted from a duster prior to our arrival, but I've stayed in hotels charging twice as much for less. If you're on a budget you could do a lot worse.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Feb 2009

I was given a very spacious room but...
I was given a very spacious room but the bathroom was exceedingly small. The decor was a bit gloomy but on the whole it was excellent value for money for the price I paid with LateRooms. Excellent location for the Paddington/ Bayswater/ Hyde Park area of central London, and helpful staff.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Feb 2009

Staff was very helpful and extremely nice and...
Staff was very helpful and extremely nice and room was very clean, but very small and cramped. Bathroom tiny. I had to change rooms 2x before I could settle in one where everything was working. Really makes one wonder where the 4 star-rating comes from. Looking for good hotels in London has become something like a roulette and room ammenities offered compare badly with other European (big) cities. The only positive constant is the staff, always friendly and helpful.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Feb 2009

Staff are always friendly and helpful As ever...
Staff are always friendly and helpful. As ever - rooms are of a good standard and "you get what you pay for!"
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Feb 2009

Single rooms very small but if you can...
Single rooms very small but if you can get one for 55 it's a bargain in central London. Also very well positioned just by Paddington. Breakfast at 15 is expensive - pop into a local sandwich shop to get an excellent cooked breakfast for 4.95.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Feb 2009

very good deal through laterooms will definitely recommend...
very good deal through laterooms, will definitely recommend to others.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Feb 2009

Perfect location Great rooms Possibly wouldn't choose at...
Perfect location. Great rooms. Possibly wouldn't choose at full price.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Feb 2009

This was meant to be a superior single...
This was meant to be a superior single room. It wasn't. It could barely be described as a room. More like a cupboard. The shower was small and hardly worked and the sink had no plug. Even for the low cost I got from laterooms.com did was not good value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Feb 2009

this hotel is no where near what you...
this hotel is no where near what you would expect from a 4 star hotel and should be classified as 3 star, which would mean that i would not have booked it - i feel conned!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Jan 2009

Well the rooms are a little tiny but...
Well the rooms are a little tiny, but they have packed in a lot of services in it.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Jan 2009

The club room is very nice for an...
The club room is very nice for an occasion, shame about the very small bathroom.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Jan 2009

Good Location and friendly helpful staff The single...
Good Location and friendly/helpful staff. The single room was rather small and the toilet was even smaller. You need to be a contortionist to ba able to use the WC or the shower! The pay tv facility did not work. Having said that I would stay there again if it was for the same price.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Jan 2009

Really convenient for Paddington station My room was...
Really convenient for Paddington station. My room was upgraded to a Duplex which was great. My colleague had a single room which he said was too small. On a weekend rate this was great value but would not have been happy to pay the rack rate.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Jan 2009

Both my partner and found the room to...
Both my partner and found the room to be spacious and modern in appearance, the white cotton sheets and red cushions gave an airy and seductive feel while basic accommodation needs were well catered for (Complimentary tea/Coffee etc)<br />I was a little surprised to find that the bathroom (Although again equipped with a bountiful amount of the usual hair and body shampoos) lacked size in fact we both commented that two queen sized beds were a little inappropriate for a couple ,and that one less bed and some more bathroom space would have been beneficial.<br />I had to get dressed in the bedroom as so little room was available.. if you can put this matter to one side I can fully recommend a stay its great value and the staff had permanent smiles.. a clean and comfortable hotel with a penchant for small bathrooms..<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Jan 2009

Nice hotel One major complaint however was the...
Nice hotel. One major complaint however was the size of the double bed. It was little more than a single bed.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Jan 2009

we found the hotel to be very clean...
we found the hotel to be very clean & tidy ,the room we was allocated was very small for double room you had to walk crab style to get to the far side of the bed it so narrow but otherwise very comfortable, as we were only there 2 nights and not stay inthe room that long we chose to stay in it ,we were asked if we want to change. We found it very handy for Paddington Underground to get to the usual tourist spots (St James,Westminister).
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Jan 2009

We had a clubroom which far exceeded our...
We had a clubroom which far exceeded our expectations. The room itself was spacious and clean with the enormous double bed on a mezzanine floor and a comfortable sofa and chairs on the ground floor. Bathroom was very clean and robes and slippers were provided. There was a fridge with complimentary soft drinks, microwave, half bottle of wine and really delicious chocolates! The staff were very friendly and it was no problem to leave our bags even after we had checked out. The breakfast wasn't the best we had had but it was still absolutely fine. A wonderful weekend and I only wished we had stayed for longer!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Jan 2009

The room was tiny but clean but over...
The room was tiny but clean but over looked other rooms and was above the restaurant but was ideal to get to paddington so can't really complain much for the price i paid.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Jan 2009

Not at all happy Booked online about pm...
Not at all happy. Booked online about 5pm. Got to hotel about 8pm to be told a pack of lies about maintenance being carried out in our room and that we have had our booking transfered to their "sister hotel" which when we got there the guy told us they were in no way connected and had overbooked tonight hence we got moved! The new hotel was pretty poor, the room was more like a bedsit and was freezing cold. Very disappointed! No mention of a refund or an appology!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Jan 2009

They started cleaning very early about am and...
They started cleaning very early about 7.30am and you could hear them in the corridor they kept coming back to do more and didn't finish until 10am very annoying as we wanted to sleep in .
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jan 2009

Room was small but very clean and for...
Room was small, but very clean and for business travel good value
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jan 2009

a very small room considering it was a...
a very small room considering it was a superior option,saying that for a london hotel it was a great price but i would not pay the normal rate to stay there.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jan 2009

Nice hotel in a good location - mins...
Nice hotel in a good location - 5 mins walk from Paddington tube. On arrival we were told we had been upgraded from a double to a king-size room. It was fairly small but was nicely decorated, clean and had everything we needed. Reception staff didn't seem to know what was going on which made service slow but overall a satisfactory stay.
Reviewed by J; Reviewed in 01:37 15 Jan 2009

We arrived at the hotel about hours before...
We arrived at the hotel about 2 hours before check in time but they gave us our room right away. The room was a clubroom and it was more than we expected. Great value for money. It was perfect for our short stay in London and I would stay here again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Jan 2009

Hotel was very good - particularly bearing in...
Hotel was very good - particularly bearing in mind it's location and then rate I was able to achieve via Late Rooms
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Jan 2009

We stayed between - th Jan Would definitely...
We stayed between 7-10th Jan 09. Would definitely stay again. We stayed in a double room with an en-suite bath/shower. The room was clean and nicely decorated. Although the room was compact every amenity needed was available. Broadband/Heating system/air con all worked fine. Staff were friendly and helpful. Good value for money and the available car park was a bonus.
Reviewed by TK; Reviewed in 11:36 9 Jan 2009

IN FRENCH quot indispensable et magnifique quot ...
IN FRENCH, "indispensable et magnifique"
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Jan 2009

First class short break in superb hotel My...
First class short break in superb hotel. My daughter and I visit every Christmas but this is the first time at this hotel although we have stayed at a Shaftesbury before. A couple of problems - one with the air conditioning and the other a wonky loo seat but both rectified immediately. Will definitely be staying there again*****************************
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Dec 2008

Compact rooms but every facility you'll need for...
Compact rooms but every facility you'll need for a comfortable stay. <br />Parking available on site, within walking distance of Paddington Station, Hyde Park and Oxford Street.<br />Ideal location for shopping / theatre / sightseeing break.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Dec 2008

I thought each for breakfast was laughable when...
I thought 12 each for breakfast was laughable when several cafes etc.. where around the corner where we had full breakfast plus extras drinks all for less than 10 for 2 people, staff where great very freindly and helpful, rooms where smaller than expected so if your a beefcafe maybe this place isnt for you.. rooms where very warm so master the AC and the window combination because to much AC an it gets to cold.. overall great value for money especially due to location well presented good effort also get a 6th floor room walls are thin!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Dec 2008

Room was extremley small and not that clean...
Room was extremley small, and not that clean, couldn't even walk around teh bed, Shower didn't work Porperly and to be honest if This is a 4* hotel, Im surprised!!! If you had to pay full price of 375 you would be slightly put out and feel like you have been ripped off, Lucky for me I only paid 55 so not all bad!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Dec 2008

Paying GBP in my opinion was not worth...
Paying 85GBP, in my opinion was not worth the value; This hotel in my opinion is not worth the value. I was dissappointed with the overall appearance of the value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Dec 2008

My stay at this hotel was far from...
My stay at this hotel was far from satisfactory ! The room was dirty! The staff were mostly disinterested in anything I mentioned to them regarding my dissatisfaction. The food was inedible. The description on their web site and lateRooms was inaccurate. The room was very noisy. I chose to upgrade to a Club Room as my Wife was having an operation in a nearby hospital and I wanted her to relax in luxury the night before her operation, this was not the case, in fact it was quite the opposite! I would not recommend this hotel to anyone!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Dec 2008

Clean bright very professional good location staff helpful...
Clean, bright, very professional, good location, staff helpful.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Dec 2008

Room was cold lots of dust in areas...
Room was cold, lots of dust in areas so not a reflection of cleanliness overall. Very basic for 4 star. Poor quality bathroom- taps not connected properly. We asked to move room as the first one was so cold in the bathroom. Overall it did for one night but I would not stay again or recommend to anyone - staff were friendly and nice. Pity that it was refurbished recently but poor quality materials and fittings used.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Dec 2008

radiator was on volcanic and was impossible to...
radiator was on volcanic and was impossible to turn it off. Room incredibly small - although functional. had to sleep with window wide open (was amazed this was possible to do as a mighty drop below) when we awoke early am to get ready - switching the bedside light on meant the lights in the room blew and we had to get ready in the dark.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Dec 2008

Hotal was as described and Club Room was...
Hotal was as described and Club Room was good standard for reduced rate. Reception booked us a Taxi but it failed to arrive so they had to sort another one which was done immediately. Only slight concern was other guests noise overhead as the loft style room means you are close to the floor above and we had two heavy footed guests above us who woke us up in the morning! Breakfast was good. Would stay again - perhaps a top floor room?
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Dec 2008

It is a nice hotel close to Paddington...
It is a nice hotel close to Paddington at a good price. The only complaint I have was that did not accept Irish credit cards so I had to use a non-business card from the U.S. This cost me additional exchange rate fees that I cannot recoup from my employer. Annoying, but not a deal breaker. I do not remember seeing that on their web page.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Nov 2008

Very nice hotel nice big room V Impressed...
Very nice hotel. nice big room. V.Impressed.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Nov 2008

An excellently located hotel close to paddington train...
An excellently located hotel close to paddington train station within a 10 minute walk. A good clean hotel at a resonable price. We were unfortunately put in noisy room 801 on the ground floor close to double doors for the main stairs and the restaurant. Unfortunately it wasnt until the morning until we realised the full extent of the noise. Would stay in this hotel again but would request a move from this room
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Nov 2008

We only stayed one night but we were...
We only stayed one night but we were extremely impressed with the hotel room. We had a <br />"club room" and it was very comfortable. There was fruit, chocolates, tea coffe etc. I would certainly use the hotel again if I could get the same rate. We also had 2 tvs with internet access.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Nov 2008

Hotel was excellent well worth the money The...
Hotel was excellent, well worth the money. The room was luxiorous and excellent value for money. Staff excellent very friendly and helpful and would definitely stay again
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Nov 2008

Very good hotel clean and value for money...
Very good hotel, clean and value for money. 2 minute walk from paddington tube which was handy as everywhere is accesible. The staff let us keep our bag there while venturing out after check out. Breakfast is not worthwile at 15 as there are cafe's around the corner, so we got what we wanted and ate it in our hotel room.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Nov 2008

Rooms were pokey more cells than rooms Internet...
Rooms were pokey. more cells than rooms. Internet on TV did not work, pictures on TV fuzzy. No radio 4. No hot water in the morning!!!!!!! The hotel sent someone to fix the problem but as a business customer I had to leave for a morning meeting without a shower. The hotel did not seem sorry for my experience. No manager or senior staff member appologised! Was given a 30 refund but that went back to my employer and did not replace the need for an appolgy to me personally!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Nov 2008

Hotel was generally clean and tidy room was...
Hotel was generally clean and tidy. room was small but reasonable for London. The bathroom was tiny however. I could just about get thorugh the gap between the shower door when open and the wall. This was due to the sink blocking the door opening! Not suitable for anyone with more than a 36" waist!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Nov 2008

Good location near Paddington Station Though the size...
Good location, near Paddington Station. Though the size of the room was bit small.
Reviewed by A Roy; Reviewed in 10:00 19 Nov 2008

Room was a bit small - even for...
Room was a bit small - even for London - but balanced by reasonable rate via laterooms
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Nov 2008

Room clean and accomodating although not actually what...
Room clean and accomodating although not actually what we booked.<br />Bathrooms very small but adequate for 2/3 days
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Nov 2008

Only boiling hot water from shower - the...
Only boiling hot water from shower - the staff were excellent and moved me to a new room within minutes
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Nov 2008

great to have a bath shame it had...
great to have a bath...shame it had no hot water !!! This hotel claims to charge 400 for the rooms, so I assume this is to make the discount look bigger, but overall this was a good value central hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Nov 2008

I have stayed here twice and both times...
I have stayed here twice, and both times the stay has been very pleasant. The staff are good, friendly and helpful. The single room I stayed in the second time was small, but this is a minor quibble. Overall a clean friendly, well equipped hotel in a great location.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Nov 2008

Good value standard room for Much better than...
Good value, standard room for 79. Much better than much accommodation in Paddington.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Nov 2008

The room was small and the facilities were...
The room was small and the facilities were poor - It was not possible to view the television whilst in bed and the reception was poor on most channels - The en-suite was very small and the water flow to the basin was next to useless.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Oct 2008

Not a bad stay room was small but...
Not a bad stay, room was small but it is London so much to be expected. Rooms clean and tidy.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Oct 2008

My booking was for a superior room When...
My booking was for a superior room. When I arrived it was clear the paperwork had been amended and i was given a very small single room instead of the one that was origianlly allocated. As such my expectations were not met. Having said that I did not complain and all in all my stay was acceptable. I would probably try a different hotel if I were to stay in the area again as I felt I had been misled which has left a bad feeling.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Oct 2008

Excellent value for money Some nice touches on...
Excellent value for money. Some nice touches, on arrival we were given 2 small bottles of wine, a lovely box of chocolates, a bowl of fruit, 2 bottles of water and 2 cans of soft drinks. The room or should I say rooms comprised of a bedroom (with TV) and bathroom downstairs and a small sitting room upstairs (with TV) with tea/coffee making facilities and microwave (plus plates and cuttelery). The only very small criticism of the accomodation was that the bathroom was a bit cramped.<br />The hotel is in a great location for seeing London being just beside Paddington station and with a very regular bus service which ran all night just around the corner.<br />All staff were very friendly and helpful and I was more than satisfied with the service.<br />Overall I feel that I got a bargain and would have no hesitation in returning to this hotel again if I got it at the same rate.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Oct 2008

Small compact room but clean and quirky A...
Small compact room, but clean and quirky. A small issue with the hot water supply, but pletiful breakfast making the stay certainly worth while.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Oct 2008

Loved every minute of my brief stay I...
Loved every minute of my brief stay. I booked a single and I got exactly that - I could have done with something just a little bit larger. I don"t drink so a few non-alcoholic lagers or beers would have been better than coke. Too busy to eat in so I can"t comment about the food. TV could do with attention (Room 106). Internet connection was a godsend. Staff excellent , cleanliness couldn"t fault. Thank you I shall be back. I know what I want and I got it. Thank you again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Sep 2008

We were upgraded to a club room and...
We were upgraded to a club room and had a really room, with loft style bedroom above a lounge......so much space for london! the bathroom, however, was tiny in comparison and needed a little tlc. 5* room+, but bathroom and food not so good. will come again!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Sep 2008

Confusingly nowhere near Shsaftesbury Lane or Hyde Park...
Confusingly nowhere near Shsaftesbury Lane or Hyde Park. Also two Shaftesbury Premier hotels on same road.<br />Breakfast was good and staff helpful and friendly. No lift to room, which was slight minus, also bathroom was as small as was possible to contain shower, basin and WC. walls a little this could hear phone ringing in next room for example<br />Close to Paddington Stn and overall fine
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Sep 2008

I paid for a single room for one...
I paid 89 for a single room for one night. My room was in the Basement and was perhpas larger than some of the single rooms other reviewers have mentioned as it was a reasonable size. The Hotel seemed clean and tidy, it was easy to find, and my room was perfect for my needs. The shower cubicle was small, but the water was hot with good pressure, far more important to me than the size, but if you are above an XL you may struggle! I didn't eat there as I had other arrangements. If I had business in the area again I would stay here.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Sep 2008

My single room was not big enough for...
My single room was not big enough for me to unpack and the furniture was very old and bashed. However the staff were superb! I thought Paris rooms were small but this one took the biscuit!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Sep 2008

For the money this hotel was ok Our...
For the money this hotel was ok. Our room was very, very small - ideally suited for a single person not a couple. The redecoration was good but only superficial - our airconditioning unit was old and did not work, the bathroom was average, a safe was in the room but not secured to anything, and the bed was broken. Positives - the location was good, short walk to Paddington Station, shops & restaurants within easy walk.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Sep 2008

Ultimately this was good value on the deal...
Ultimately this was good value on the deal we had, but the hotel itself left a lot to be desired, and was in no way a 4 star experience.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Sep 2008

Extremely small room Shower cubical must be one...
Extremely small room. Shower cubical must be one of the smallest ever made.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Aug 2008

Hotel was clean and tidy and staff were...
Hotel was clean and tidy and staff were efficient and friendly. Our room was ridiculously small and the shower door could only be opened about 1 foot because of the location of the sink. TV didn't work. As a single room the room we had would be acceptable and the fridge with bottled water was a welcome touch.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Aug 2008

overall clean and decent to stay in although...
overall clean and decent to stay in, although bathroom very small and a bit random with the rooms, ended up with a room with two double beds after booking a double. not complaining though because at least that made it a decent size. air conditioner didnt work very well though and was a very hot day so difficult to get to sleep. customer service was good, i ordered a curry for delivery and when it came the staff brought up plates and knives and forks for us. lounge was pleasant, cant comment on restaurant as didnt go there.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Jul 2008

I've travelled this whole world of ours from...
I've travelled this whole world of ours from Barnsley to Peru <br />I've had sunstroke in the Arctic and a swim in Timbuktu <br />I've seen Unicorns in Burma and a Yeti in Nepal <br />And I've danced with ten-foot Pygmies in a Montezuma hall <br />I've met the king of China and the working Yorkshire miner.<br />But I've never, ever, spent the night in such a ridiculously small room.<br />I could touch each wall if I stretched out my arms. I've seen pigs in bigger pens.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Jul 2008

I was telephoned in my hotel room at...
I was telephoned in my hotel room at 11:40pm by hoel reception querying whether I had paid (which I had, and had the receipt to prove it), I was not particulary impressed by being woken up at that time of night, nor with the reason for the call.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Jul 2008

I thought that the price of the room...
I thought that the price of the room was very reasonable. However, the room was the smallest single I have ever stayed in - the bathroom was almost as big as the room itself - and despite extremely good service at reception when I arrived very early - they checked me in at 0800hrs - I would think twice about staying here again - at least until the air conditioning in the hotel is fixed - the room was unbearably hot - and the fans provided just made the room even smaller - so a mixed reaction.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jul 2008

stayed on a sunday so it was a...
stayed on a sunday so it was a hugely reduced rate. They upgraded us to a bigger room too. :) Not sure I would ever pay the full rate. Location is superb for paddington, hyde park and central london.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jul 2008

Bathroom was so small the shower door hitting...
Bathroom was so small the shower door hitting the sink !! I found it difficult to evengo to the toilet it was so small <br />The room generally was so small itfelt like prison<br />Neverstay at the place again
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Jul 2008

Stayed in a Club Room - quite small...
Stayed in a Club Room - quite small but extremely clean - nice finishing touches. Loved the breakfast - excellent poached eggs (my main stardard test for breakfast!). Good value.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Jul 2008

We were given a free upgrade to a...
We were given a free upgrade to a split level room with a small lounge area and kitchen. Great value deals for Sunday nights.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Jul 2008

Very smart hotel we stayed in a superior...
Very smart hotel, we stayed in a superior twin and got a double bed each. We booked primarily due to the hotels proximity fo Hyde Park and it was literally about a 5 minute walk away. The hotel has parking right outside which is great for convenience, but the 20 on top of the room is a little steep - although I suppose this is London!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Jul 2008

I aksed for a hotel near Hyde Park...
I aksed for a hotel near Hyde Park and this was not as close as I was led to believe. The room was awful, although we were apparently upgraded. The bathroom was too small and the rest of the room taken up by a bed and a staircase to a mezzanine floor that we didn't use. The room also smelled of stale smoke and was overheated.<br />Staff were pleasant enough but not familiar enough with the area to really help us find our way around.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Jul 2008

Booked on a discounted rate and was surprisingly...
Booked on a discounted rate and was surprisingly upgraded to a club room on check in, this is like a mini self catering flat.<br />Very comforatable, helpful and friendly staff, would definitely stay again if similarly discounted but could not see the value at anything like full rate.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Jul 2008

Small funny rooms Poor heating and ventilation Only...
Small funny rooms. Poor heating and ventilation. Only stay here if you need something close to Paddington. Unpleasant hotel but<br />convenient.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Jul 2008

Good value great location ...
Good value, great location.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Jul 2008

Only minor hiccup was that the hot water...
Only minor hiccup was that the hot water didnt come on early enough for a hot shower in the morning. Staff very helpful and am sure that they would change the timer for anyone requiring a specifically early shower!<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Jun 2008

Great location - taxi ride from paddington in...
Great location, 4-5 taxi ride from paddington in the day. Staff were courteous, well trained and helpful. Tiny room can be overlooked due to location, but if you're a big guy, then advise them. The room was fine to crash and go though..... Also, remember to book your breakfast in advance as it's 3 less. I had a really good experience here and would definietely return.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Jun 2008

If you want a single room there are...
If you want a single room there are loads better available elsewhere in London, this was basically a shoe box with a bed squeezed into it.!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Jun 2008

On the whole - it was an enjoyable...
On the whole - it was an enjoyable experience. The single room I stayed in was quite predictably small but more than sufficient. <br />The staff were friendly enough and knowledgeable. There was however a very strong smell of breakfast cooking at approximately 6:00 am (bacon, sausages etc.) which may be attractive to some...but a little off putting to the vegetarians.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Jun 2008

Very friendly and efficient staff clean tidy and...
Very friendly and efficient staff, clean tidy and modern looking hotel. Room not the biggest but ideal if you're just using it as a base, 5 minutes from Hyde Park and excellent value.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Jun 2008

A very small room i e couldn't walk...
A very small room (i.e. couldn't walk around the bed to get to the window), but the room was clean and very well appointed with air-con, free internet connection, a good choice of TV channels and a very comfy bed. One minor annoyance was the shower screen which wouldn't stay in place becasue of the compact size of the bathrrom which meant water went everywhere. Overall however a thumbs up in terms of value for money for the facilities and central location (two blocks from Paddington Rail).
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Jun 2008

Front desk person was extremely helpful and friendly...
Front desk person was extremely helpful and friendly - a big asset. Great parking - I was literally outside the front door. Fantastic location for either Paddington station or for getting onto the Westway. Room was clean and quirky(on two levels) - a bit small but everything you needed was there.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Jun 2008

No cleaning of the room in my opinion...
No cleaning of the room, in my opinion! Rubbish was not taken out of the room; milkbottles etc. I had placed it readily to be taken away.
No info from the desk about the price of breakfast - if I had ordered the breakfast the day before the price was 9,95 £ would have saved app. £6,- a day - £18,- more than neccessary..............
08.06-12.06.2008
The smallest single room I have ever had, difficult to take a proper shower - the cubicle too small and no airconditioning! The window had to be kept open all day and night ; app 27 to 30 degr. at the time.
The Internet did not work!
NO!! Not my hotel next time I am visiting London - and I am travelling to London quite a lot!
Reviewed by John E Haug; Reviewed in 07:52 12 Jun 2008

Thi shotel was probably my worst experience veer...
Thi shotel was probably my worst experience veer. My room was tiny , there was no restaurant andf they only sold sandwiches in the bar - which closed before 11pm on a Saturday night. I could not adjust my shower and the water was scalding hot and they then had me traipsing all over the hotel to use a shower in another room and to cap it all one of the rooms they sent me to someone climbed out of th window as I opened the door - this hotel was worse than Fawlty Towers!!!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Jun 2008

For my first stay at this hotel I...
For my first stay at this hotel, I was upgraded from a single to a twin room, which was very pleasant. Very helpful and efficient staff and a peaceful room. I did not have the optional breakfast as I felt the additional 10 was extortionate in relation to the value of the room. I would stay here again - it's really handy for Paddington and access to the whole of London via the underground.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Jun 2008

For my second visit to this hotel I...
For my second visit to this hotel I had a small single room with en-suite. It was in the basement, with huge generators whirring outside the window and the door in the corridor constantly banging as people went through. I did not have a good night's sleep despite the comfort of the room. Overall it's still value for money, but I think a quiet door-closer mechanism in the corridor would be a great investment for the hotel. I would still be happy to stay at this hotel again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Jun 2008

Room wasn't as big as we hoped Overall...
Room wasn't as big as we hoped. Overall quite small and cramped. Air con very noisy.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jun 2008

Having checked in for a nice weekend break...
Having checked in for a nice weekend break with my wife, it turned out to be a terrible choice of hotel.<br />The first room we were given was on the ground floor next to reception. My wife went to use the bathroom and found that someone had decided to leave a present in the toilet. It had not been cleaned by 'house keeping' and it stunk.<br />The second room we were offered was the size of a postage stamp.<br />The third and final room was located on the top floor, away from the traffic noise.<br />We finally managed to get to sleep at 4am having gone through 5 hours of door slamming from the group of guests in the opposite rooms., constant phone calls which they decided to take in the corridors and the couple next door going at it behind the paper thin walls.<br />All in all a terrible experience, partly the hotels fault, partly the adjoining guests. <br />We stayed on a friends floor the following night on an air mattress and slept wonderfully.<br />Also, not sure how 4 stars were given with a 5 channel tv with poor reception and 2 lonely bottles of water in an empty 'mini bar' fridge.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Jun 2008

Single room nicely equipped but minute lt br...
Single room nicely equipped but minute<br />Breakfast very expensive so did not use
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Jun 2008

Thought the room was lovely although the bathroom...
Thought the room was lovely although the bathroom was very small. Good value for money as we found a good deal on the internet and close by to Paddington tube. However the staff were not particularly helpful and a couple of times bordered on plain rude. Despite this, if I'd stay again for similar price as location and room were both ideal for what I was looking for.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 May 2008

Location is good with a short walk to...
Location is good with a short walk to Lancaster Gate tube. The service was good and the breakfast was nice. The rooms were supposed to be refurbished - but although there was some nice decor, the bathroom was old, tired and tiny the television was an old portable with an alomost unwatchable picture and the room was not particulary clean. I would stay again if it was cheap enough (max. 100) for the location but not somewhere I would specifically recommend.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 May 2008

Superbly located club room gave exceptional value for...
Superbly located, club room gave exceptional value for money for a London hotel. Easy to find - would strongly recommend for a "West End" trip.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 May 2008

The size of the bathroom is not extensive...
The size of the bathroom is not extensive. In fact it is pretty small. I am able to clearly hear my neighbor's conversation while sitting on the bed. The towels are soft but once I have wiped my body, I am covered in white lint fuzz. There is a head and body wash in the shower that smells like urine or something similar. The floors squeak when you walk around the bed. The staff is pretty nice but you have to call them two times before they will remember your request.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 May 2008

Everything was fine although the room I had...
Everything was fine although the room I had was small - especially the en-suite bathroom. You couldn't close the door when using the sink and getting into the shower past the sink was a tight fit! MB
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 May 2008

Great hotel close by Paddington Train Station ...
Great hotel, close by Paddington Train Station
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 May 2008

Staff seemed to have the attitude quot We...
Staff seemed to have the attitude "We are a central London Hotel and can do and charge what we want" Didn't find it very welcoming and the room (although upgraded) was filled with beds and not much room. The Bathroom was Clean but Old.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Apr 2008

The proximity to Paddington station was very convenient...
The proximity to Paddington station was very convenient and breakfast was very good. However, I booked and paid for a club/luxury room but our room did not have the 'luxuries' advertised, nor did it say 'Club Room' on the door as did others. The staff insisted I was in a club room even after showing them the confirmation and pointing out the things that the room did not contain. They finally admitted there was an error at check in, apologized and gave me 20% off. The room we did have was cramped and the bathroom was tiny. Not the 4* experience I was expecting.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Apr 2008

The club room that I booked was a...
The club room that I booked was a duplex, which I was not aware of on booking. Because of walking difficulties of my travelling companion I had to request a change of room to one where the bed and bathroom were on the same level. The hotel staff were very helpful in changing our room. We were, however, slightly disappointed at not getting the "extras" that we had paid for in our original booking.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Apr 2008

Disregard the directions from Lanaster Gate Come out...
Disregard the directions from Lanaster Gate. Come out, take a right, and right again. Up to zebra crossing, cross over and stay on road for two big blocks - then you are there.<br />I had booked cheapest single room. 114 is the smallest hotel room in the world. So small there isnt room for the ironing board, that they advertise as being in every room.<br />Clean but microscopic.<br />The Earls Court version is much better. Enlgish is a problem both places
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Apr 2008

Whilst the public areas were promising I could...
Whilst the public areas were promising, I could not believe that hotels could still get away with converted corridors as rooms. My single room was minute, albeit adequate if sleep was your sole requirement. 24 hour room service emerged to be a limited range of microwave snacks.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Apr 2008

The hotel was really cheap for its location...
The hotel was really cheap for its location - a few minutes walking from Paddington and Hyde Park - and it was fine. The room wasn't big, in fact it was small, but the bed was really comfortable and the room offered everything you'd need for a nights stay. I was there alone and in a single room and it was fine. Small, but perfectly formed!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Apr 2008

Room was very small and although the heating...
Room was very small and although the heating was switched off, it was too hot. Cannot fault the cleanliness and it was fine considering the small amount we paid to stay there.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Apr 2008

This is not a hotel per-se If all...
This is not a hotel per-se. If all you want is a room then this is okay. Albeit the rooms are small. There is no bar or restaurant to speak of. For food you will need to go out, but there are plenty of shops and restaurants in the area.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Apr 2008

The room was very small indeed no working...
The room was very small indeed, no working space and no access to the internet although it was stated this was available. Very steep stairs going down to the basement where the breakfast was was.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Mar 2008

We booked the hotel so that we were...
We booked the hotel so that we were in London for an "Eagles Concert" at the O2 . However we arrived at the hotel to be told that we were to be transferred to the sister hotel at Piccadilly. A private hire taxi (Mercedes) was provided and we had a good room there, but it meant that we were late for the start of the concert. Having paid 85 per ticket it was upsetting to be 20 minutes late for the concert when if we were at the Hyde Park hotel our timings would have been good. Of course the hotel had no prior knowledge of our intentions and we did not complain because they were just doing the best they could. The remaining parts of the concert were good and overall our London trip was a success.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Mar 2008

Despite having a confirmed LateRooms booking for a...
Despite having a confirmed LateRooms booking for a double, when I arrived I was told that no room was available and they proposed to send me to another hotel in the group, in Notting Hill. As an alternative I accepted a single room, in return for a 15% discount and free breakfast. The room was extremely small, even by notorious London standards. Inclusive internet connection is a plus, and reception staff were polite, but I wouldn't rush back.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Mar 2008

The hotel is in walking distance from Hyde...
The hotel is in walking distance from Hyde Park and Paddington Station.<br />Very quiet, and mostly clean - i found a pair of shoes and a bag under the bed, probably missed by the housekeeper when cleaning the room.<br />The TV and Air Conditioning start whenever someone enters one of the rooms around you.<br />The minibar wasn't working, and the Air Conditioning unit was almost melted plastic - it was positioned too close to the lamps.<br />The broadband internet connection was great, especially for a city like London where you can barely find pubs or cafes with complementary wireless connections.<br />The staff was very helpful and polite.<br />I would definitely stay there again next time i'm in London.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Mar 2008

We did not eat at all in the...
We did not eat at all in the restarant , it seemed hidden away and difficult to find.<br />My biggest gripe was the noise from the cockneys in the room next door.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Mar 2008

stayed for night in room which is well...
stayed for 1 night in room 603 which is well equiped with large bed iron/board tea/coffee internet etc. located 2 min walk to paddington station.<br />parking at the front for 20 day.<br />the hotel bar is located downstairs in the breakfast room, a bottle bar no draft, bit of a let down
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Mar 2008

All in all the hotel was good with...
All in all the hotel was good with good facilities. On arrival the electrical supplies to the room had tripped. TV reception in the room was dire and worst of all on getting up at 6:00am there was no hot water so I was unable to shower before leaving. Breakfast was also not available until 7am and as I wanted to leave at 6:30 this was also an inconvenience.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Mar 2008

Very close to Paddington station Room small but...
Very close to Paddington station. Room small but clean. Room cheap but was next to Reception and street so very noisy and cold. If staying again would upgrade room
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Mar 2008

Easy hotel to get to Central location excellent...
Easy hotel to get to. Central location excellent for access to Oxford Street and Kensington. Set off the main road, in it's own drive way, so is quiet. Definite value for money through late rooms. No smoking rooms but you cannot have everything. Staff very pleasant and helpful.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Feb 2008

Great looking rooms albeit small Handy for paddington...
Great looking rooms, albeit small. Handy for paddington/tube. Stayed 4 nights on business.. 7th floor, lift to 6 and then more stairs. The room electrics blew in room one day, repaired fast by the porter, No water form shower one morning... made me late. Shower problem not resolved next day, still no water at all. Reaction was to give me key to another room.. wrong reaction. should have been fixed. This room had a very small shower... And Guess.... Cold water only. Very disappointed. Potential to be a great inexpensive hotel but need to sort out the problems with water/showers/electrics etc...
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Feb 2008

to park your car for a night on...
20 to park your car for a night on a sunday?<br />32 plasma in room must of got wet and shrunk to a 15 inch<br />complimentry bottled water was 2 bottles of mixer tonic water
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Jan 2008

Rooms small but very well equipped Hotel clean...
Rooms small, but very well equipped. Hotel clean and modern
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Jan 2008

The Shaftesbury is a guest house which is...
The Shaftesbury is a guest house which is value for money and is not too far from the centre of London or the tube station. The double room is of a good size by London standards. However the room is dated and could really do with modernisation, the lighting is poor in all rooms and the bathroom is small but functional. My other gripe was the dirty kettle in the room which contained mould and was not really suitable for drinking purposes. Nevertheless overall i was impressed with the lobby and dining room and would recommend it to friends as a budget hotel/guest house. Paddington is also awash with areas to eat from so i didnt try the inhouse catering. As for the staff, they are really friendly and make you feel at home. The overall feeling was one of welcoming from the staff and they would go out their way to help especially the duty manager. Thanks guys!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Dec 2007

Very convenient hotel for London rail shopping sight-seeing...
Very convenient hotel for London rail, shopping, sight-seeing, shows and eating out. Better than earlier reviews had suggested - staff cheerful and efficient, hotel v. clean and room which was 'superior' was good quality and value.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Dec 2007

room size wasvery small asked for aquiet room...
room size wasvery small, asked for aquiet room and was put right beside restaurant, was moved but to a room with a boiler outside window and walls were like paper, was moved again upstairs,room was better but very cold.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Nov 2007

Room was very small and had a very...
Room was very small, and had a very limited room service menu.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Oct 2007

Whilst the hotel was very nice the room...
Whilst the hotel was very nice, the room a good size and very clean, sadly the room next door had a party, finishing after 4:30am. Despite 3 phone calls to reception, nothing was achieved in stopping this noise, not good when you are 5 months pregnant! They also dont haev double glazing , so from 4:30am you then hear the road cleaning machines, rubbish lorries and a bussy main road.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Oct 2007

The hotel appears to have just started a...
The hotel appears to have just started a refurbishment. The room was incredibly small.<br />There is another part of Shaftesbury Premier just opposite att 55 Westbourne which appears to be much further into the refurb programme - a colleague stayed there and had an excellent room but the reservation for that hotel is seperate.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Sep 2007

My weekend in London was spoilt by my...
My weekend in London was spoilt by my choice of Hotel. I cant believe this is rated as a 4* hotel. I have honestly seen better IBIS Hotels! <br />The room was tiny, it had an over powering smell of smelly socks! The TV had no reception, the light over the bed was flickering. Only half the curtain could be drawn and not forgetting the shower screen which kept swinging away allowing the shower to spray the whole bathroom. I would never stay here again! I would rather sleep in the streets! and to think the daily rate is 250. outrageous!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Sep 2007

Please be aware that this hotel charges a...
Please be aware that this hotel charges 20 a night to park and if you aren't careful you could end up in a congestion charging zone whilst trying to find the hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Sep 2007

Rooms too small Seems to be in an...
Rooms too small. Seems to be in an elevator.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Sep 2007

I got a great price for booking online...
I got a great price for booking online and while it was suppose to be 4 star, I would say that was 10 years ago. The rooms are getting dated. Wireless is more of a use in lobby, unless you are lucky with room location. For 4 stars the rooms are on the small side even for London. Though they put me in a duplex and that may have play a role in the bedroom area. My real beef was with the staff when I was trying to get a taxi lined up. We had a bit of a misunderstanding and rather than listen to me, they spent their time trying to prove how right they were, rather than just helping sort the situation. I finally just walked over to Paddington and grabbed a blackcab. Their taxi company is fine for the airport, but in town it is seriously overpriced. <br />Location is great easy to get to Paddington is just a few minutes walk<br />I would stay there again at the internet prices I got, but their walk in prices are near 200 which is way overpriced for the quality of the hotel and staff. A very 2-3star experience
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Sep 2007

My single room was very small but clean...
My single room was very small, but clean. Decent value for money considering it was in London.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Aug 2007

Quite possibly the worst hotel I've ever stayed...
Quite possibly the worst hotel I've ever stayed in. Room was small, basic, shabby. Bathroom tiny. Breakfast barely warm. If anyone ever pays full price for this hotel they would justifiably be furious. I felt I was over-charged at a third of the price.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Aug 2007

Miserable receptionists no towels in the room shower...
Miserable receptionists, no towels in the room, shower water took 15minutes to warm, pathetically tiny room - no space to get out of the double bed on 1 side. Compact for a single but ridiculous for a double. Microscopic bathroom - so small the toilet roll holder couldn't be sited within arms reach of the toilet ! Lousy value for money when there are equally cheap but infinitely better options in the neighbourhood. 4 stars ? Laughable !
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Jul 2007

The single room was VERY small There was...
The single room was VERY small. There was no lift (elevator) to the lower room that I had and the stairs were difficult to negotiate with a heavy suitcase. There were no towels in the room when I arrived - found out after I stepped from the shower! Apart from these comments - the hotel was excellent - staff very friendly and the breakfast superb value.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Jul 2007

Hotel clean but did not live up to...
Hotel clean but did not live up to 4 star status at all. There was no hot water-was told to leave tap running as the boiler was on ground floor but 30-40 minutes later still no hot water.A bit appalling really as is basic necessity on a cold day. Also poor reception service.
Reviewed by LL; Reviewed in 11:12 29 May 2007

The entrance to the hotel is welcoming trendy...
The entrance to the hotel is welcoming, trendy and polished but the room was not up to scratch. We spoke to hotels-london who effeciently sorted out the problem - thanks!
Reviewed by SW; Reviewed in 06:11 14 Feb 2005

the hotel was very satisfactory it was ideal...
the hotel was very satisfactory, it was ideal location providing good access to the underground. The rooms were clean and comfortable,also the free internet and tv service was excellent. The staff was friendly and efficient at all times.
Reviewed by GWT; Reviewed in 08:26 1 Jan 2005

Room was allright and nicely refurbished but reception...
Room was allright and nicely refurbished but reception staff was very slow. Not hugely impressed.
Reviewed by Chantal; Reviewed in 03:16 2 Sep 2004

Whilst the hotel was bright amp clean it...
Whilst the hotel was bright & clean it did not live up to expectations rooms were very small and didn't even have a wardrobe. Shower cubicles were difficult to get in to, bathroom sinks small and due to shelf above couldn't rinse properly. Hotel advertised bottled water inlcuded but notice in room said there was a £1 charge per bottle. Staff understanding of English was poor and reception understaffed meaning long waits for attention.
Reviewed by Liz; Reviewed in 11:14 8 Jul 2004

The hotel was cosy the breakfast was good...
The hotel was cosy, the breakfast was good.
I was a bit worried about fire safety when I stayed there, because of mattresses and other large items being stored in the hallways and in front of doors. A lot of construction work was in progress during my stay, but I was never bothered by any noise at all.
Reviewed by AGB (from Norway); Reviewed in 09:01 26 May 2004