We stay frequently and have no complaints
SummaryOverall Rating
We stay frequently and have no complaints
Summary
A bit disappointed to find that after being handed a key to a 12th floor room that the corner room that I had with windows on both side of the room provided a non existent view. The glowing BT tower is viewed through a particulary fragile plastic sliding window behind which grubby net curtains hang. Beyond those some very old metal window frames did little or nothing to prevent the draft, hence the region for the sliding plastic one I would imagine. Despite trying to move the curtain in both directions it was impossible to see out.
Summary
Looking shabby, but great location!
Summary
The room had only a shower and no bath, which we were disappointed about. The heated towel rail didn't work.
The room wasn't big enough to accommodate the large leather sofa it was supposed to have had.
Curtains/widows filthy.
On our penultimate day, our room wasn't serviced at all. We complained and maid said she had cleaned room, therefore calling us liars.
Because of faulty towel rail, had to use wet towels again.
Slept ok until about 6am when was awoken by the wind. I was only on the 9th floor and it wasn't even that windy outside but it sounded like it was blowing a gale outside. Room was clean, and just a shame the breakfast wasn't included in the room rate. Nice touch with the free drink in the bar for every guest.
Summary
The hotel is tired and past its sell by date.
the 15th floor is tardy, dated and unwelcoming.
Good friendly reception and offered free upgrade to jnr suite and free glass of wine in the penthouse bar. Hotel was a bit faded but clean and comfortable. and with the upgrade a nice large room with super view of N London. Hotel is in a nice quiet spot at the top of Regent St opposite broadcasting house, but really at the heart of the west end and being on 10th floor meant room was also quiet too. Made me wish i had been there when U2 played on the roof !! Would have had best seat in the house. Bed was Std 4'6" so a bit smaller than one would expect at this price, but comfortable none the less. A first for me was a cafetier in the room, with real coffee ! Perfect ! Would without doubt stay again.
Summary
Good location.Verty Pleasant staff and good food at reasonable cost.
Summary
After reading what some people thought of this hotel we were in 2 minds wheather 2 book, really glad we did room was exellent as was the location would stay again for our next visit to london.
Summary
The Hotel was idealy situated minutes walk away from all the main shops Oxford St ect, we was met on the car park where the hotel staff reseved a parking bay for us, and the Gentleman transfered our Luggage from the car to the Room, we was met at the reception very pleasently and the check in was very quick and efficient, i would reccomend this hotel in the future and would definatley use Again.
SummaryGood friendly reception and offered free upgrade to jnr suite and free glass of wine in the penthouse bar. Hotel was a bit faded but clean and comfortable. and with the upgrade a nice large room with super view of N London. Hotel is in a nice quiet spot at the top of Regent St opposite broadcasting house, but really at the heart of the west end and being on 10th floor meant room was also quiet too. Made me wish i had been there when U2 played on the roof !! Would have had best seat in the house. Bed was Std 4'6" so a bit smaller than one would expect at this price, but comfortable none the less. A first for me was a cafetier in the room, with real coffee ! Perfect ! Would without doubt stay again. Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Ian T
The room had only a shower and no bath, which we were disappointed about. The heated towel rail didn't work.
The room wasn't big enough to accommodate the large leather sofa it was supposed to have had.
Curtains/widows filthy.
On our penultimate day, our room wasn't serviced at all. We complained and maid said she had cleaned room, therefore calling us liars.
Because of faulty towel rail, had to use wet towels again.
Customer Service
Quality of Room
Quality of Food
Cleanliness of Hotel
Value for Money
Family Friendly
Reviewed by Neil Lamont Reviews can only be left by customers of Hotels-London.co.uk and LateRooms.com who have booked and stayed at this property. All reviews are left in accordance with our conditions of posting. All reviews posted are the opinions of people who have stayed at this accommodation, not of Hotels-London.co.uk. These opinions may vary greatly and should be considered alongside all the other information available for this property. If you have more questions regarding our guest reviews read our FAQS.