Rubens Hotel Reviews

The room was much smaller than I had...
The room was much smaller than I had anticipated. I asked to be moved to another room but they were unable to accommodate me. The bed was not very comfortable and sloped to one side, the side that everyone probably sits on because the room is so small and it is almost impossible to sit in the other chairs.
Reviewed by Jeffrey Cresswell; Reviewed in 12:59 15 Nov 2009

Booked this hotel for the location as we...
Booked this hotel for the location as we were attending a show at the Victoria Theatre. We weren't disappointed as it was only a five minute walk from the theatre - and very central for lots of other tourists attractions. We couldn't fault the staff they were fantastic! The room itself wasn't quite as grand as we had expected (from the photos we had seen of the room online) and was a bit cramped for space (there seemed a lot of furniture in a small space) but it was fine for what we required. We wouldn't have paid anymore than the reduced late room fee. The view from the room was of the Royal Mews which was a bonus. We would stay at the hotel again mainly for the location and the friendly staff.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Aug 2009

This hotel in only a minute walk from...
This hotel in only a 5 minute walk from Wicked and Billy Elliott. Loads of places to eat ans very convenient for the tube. The hotel staff are very friendly and efficient. A great place to stay.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Aug 2009

We wanted a good hotel that would be...
We wanted a good hotel that would be nice and close to "Wicked", which was only a short walk away. Also handy for Buckingham Palace. Hotel was wonderful, food excellent, was perfect for what we wanted.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Aug 2009

Just opposite the Palace gates so very convenient...
Just opposite the Palace gates so very convenient if attending the garden parties at the Palace, but don't book through late rooms or if you do make sure everything is in writing.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Jul 2009

Staff on Reception very helpful and friendly Excellent...
Staff on Reception very helpful and friendly. Excellent food. Room had everything I needed and whilst not huge was very comfortable.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Jul 2009

Have stayed at this hotel numerous times since...
Have stayed at this hotel numerous times since the age of 14. Am now 36 and this hotel is by far my favourite in London due to its location and clean rooms, friendly attentive staff, and lovely breakfasts!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Jun 2009

We took my parents for a theatre break...
We took my parents for a theatre break to London at stayed two nights at Rubens at the Palace. The service from all staff we encountered was fantastic, everyone was very friendly - something I often find is not the case in other hotels. The rooms were immaculate and very clean, if on the small side. Breakfast was good with plenty of choice. Whilst the bar was very nice you may need a bank loan to pay for the drinks - I know you can expect to pay London prices but even against that the bill seemed high. Location was great, both within easy walking distance of the nearest tube and for those with who enjoy walking it's within easy distance of most major tourist attractions.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 May 2009

A real treat ...
A real treat
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 May 2009

The hotel staff were attentive respective and friendly...
The hotel staff were attentive, respective and friendly. The quality and range of produce at breakfast and lunch was very good. The cleanliness of all parts of the hotel was excellent. The room had an excellent view overlooking Buckingham Palace Mews. Sash windows supported by internal double glazing gave the double benefit of no noise but access to fresh air when desired.<br />I would certainly recommend a stay at the Rubens.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 May 2009

On this visit was allocated a poorer room...
On this visit was allocated a poorer room than usual, so was a little disappointed.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 May 2009

The Rubens is a great base for a...
The Rubens is a great base for a stay in London. The food was excellent, the staff very friendly and helpful. Our room was small but had every facility and was very nicely decorated. Good size bathroom. <br />Excellent value for money
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Apr 2009

always a pleasure to stay and so close...
always a pleasure to stay, and so close to the Park, and central London districts
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Mar 2009

All staff extremely helpful Initial room confortable but...
All staff extremely helpful. Initial room confortable but VERY small. Problem was central air conditioning duct outside window - noisy even through triple glazing.<br />Second room larger, decor a little tired but o.k. London trafic noise audible through closed window.<br />Carvery food very poor.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Jan 2009

Good location for Victoria and Buckingham Palace and...
Good location for Victoria and Buckingham Palace and so would be good for tourists, although I was using the hotel for business. Good hotel, very nice room and general facilities were good but the customer service wasn't too hot - I had to ask more than once for things and that is annoying. The communication between staff wasn't as good as it might be. I did complain and received a very comprehensive reply from the manager so they do take notice of visitors concerns but it seems that the staff training with regard to customer relations could be improved.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Jan 2009

The Rubens Hotel was a fantastic venue for...
The Rubens Hotel was a fantastic venue for a weekend break for my wife and i, our room was out of this world, very luxurious. We were greeted by a lovely young lady at reception,who was keen on finding out about us and our stay which was lovely and friendly. Concierge were always very willing to help as we had not been to London before and were unsure of transport available. Very good location to the train and underground rail. Thank you for everything.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Dec 2008

Very helpful friendly staff and nice feel to...
Very helpful friendly staff and nice feel to the hotel.
> Though the single bedroom was
small as to be expected the bathroom was generous and the bath great.
The actual bed was Terrible.
Overall though it was in a good location and the staff really make the difference in this place.
>

Reviewed by Ms Crewes; Reviewed in 09:36 1 Dec 2008

Excellent staff - particularly friendly helpful and efficient...
Excellent staff - particularly friendly, helpful and efficient at both front desk and restaurant. Hotel location perfect for central London being close to major attractions. Breakfast was excellent with plenty of choice.<br />Hotel and restaurant decor to a high standard and very clean. If I had to find someting to criticise the standard rooms are not particularly spacious and the decor is perhaps a bit of an aquired taste. However, these are minor points and I would definitely recommend this hotel for a city break.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Oct 2008

Great location but expensive for quite a small...
Great location but expensive for quite a small room. Initially given smoking room which smelled badly but changed on request.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Sep 2008

Very good location and good facilities and public...
Very good location and good facilities and public rooms. I found that the customer service when I stayed was not very good as I had made some specific requests for this visit when I stayed the previous week but these had been completely ignored and I had to speak to a manager to get some action. Better attention to detail is needed in this respect although I did subsequently have a letter of apology which was a nice touch. Otherwise a good hotel to stay in.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Sep 2008

Friendliest staff on front desk ever Nothing was...
Friendliest staff on front desk ever. Nothing was a problem. Worth upgrading if you get the chance, they have some lovely suites.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Sep 2008

Made to feel very welcome the moment we...
Made to feel very welcome the moment we entered the hotel. Staff very friendly and on hand to help with enquiries and information. Good value for money and the short stay was made to feel extra special on a very special occasion.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Sep 2008

The staff at this hotel are the most...
The staff at this hotel are the most helpful, friendly happy staff we as a family have ever encountered in the many hotels we have stayed in. Nothing was ever too much and it was always done with genuine warmth and eagerness to please. This was our second stay at this hotel and it definately won't be our last.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Aug 2008

Very central hotel - great location Staff very...
Very central hotel - great location. Staff very attentive and high service given. Room slightly small but then we are in central London, still very comfortable overall and would definitely return.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Aug 2008

Staff very friendly pleasure to stay there ...
Staff very friendly, pleasure to stay there
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Aug 2008

Stayed in a twin room - lovely comfy...
Stayed in a twin room - lovely comfy beds - minimal drawer space. Opted for evening meal as the optional extra (2 night stay deal) which was excellent as was inclusive breakfast. <br />Overall a very pleasant long weekend break would definitely use this hotel again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Aug 2008

The Ruebens Hotel is very high standard with...
The Ruebens Hotel is very high standard with a warm welcoming atmosphere- I really enjoyed my stay there
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Aug 2008

Excellent hotel for overseas visitors to get a...
Excellent hotel for overseas visitors to get a flavour of the England of yesteryear
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Aug 2008

We found that the hotel was very easy...
We found that the hotel was very easy to access from the station and was conveniently located for a lot of the tourist attractions. Overall very pleased with the visit
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Jul 2008

We really enjoyed our stay at The Rubens...
We really enjoyed our stay at The Rubens. Service was faultless - from the man opening the door, to reception and in the restaurant at breakfast. Although it was not particularly cheap we felt we got something special - robes and water in the room for instance. Location was perfect for Billy Elliott !
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Jul 2008

Superb location - just around the corner from...
Superb location - just around the corner from Buckingham Palace. Extremely friendly and courteous staff; excellent breakfast and the included carvery meal was top quality. Overall the stay was well worth the Lateroom's price.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Jun 2008

The service was excellant Two night stay option...
The service was excellant. Two night stay option with meal was very good value. Location of Hotel enabled us to visit many places of our interest within easy walking distance.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 May 2008

I booked this hotel after reading reviews of...
I booked this hotel after reading reviews of lots on this website and was extremely pleased with it. The staff were very helpful and the general ambiance of the whole hotel was one of great old fashioned style. Beware the creaky floorboards though :)
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 May 2008

Very good location although rooms are very small...
Very good location, although rooms are very small. We had a room facing the back so had no outlook from the window. Carvery food good and breakfast buffet very good, although quite expensive, but really what you would expect for London. No mini bar in room and no drawer space - just 4 very tiny drawers, that you could only just get underwear in. Most uncomfortable bed I have ever slept in!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Apr 2008

Excellent service again used resturant this time superb...
Excellent service again, used resturant this time, superb service, good food, staff as friendly as ever, nothing is to much trouble here. good location in London for west end and parks.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Apr 2008

Lovely hotel clean and smart staff Food service...
Lovely hotel,clean and smart staff.Food service was very slow,when it arived after waiting 75mins it was cold.Bar is expensive all plus service charge.Good location though,would stay there again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Mar 2008

Easy access to Victoria station The food was...
Easy access to Victoria station.The food was wonderful and the staff were exceptional.I look forward to returning .
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Mar 2008

Excellent service and a delightful stay Ideal for...
Excellent service and a delightful stay. Ideal for central London, the kids loved it.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Mar 2008

we had a fab time women in london...
we had a fab time 8 women in london for the weekend. The staff at the rubens were fantastic couldn't fault them. excellent service, food was lovely great value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Mar 2008

Very good and efficient friendly service from all...
Very good and efficient friendly service from all staff.<br />Nice room quiet and very comfortable.<br />Only small critcism was cleanliness of bathroom which had not been well cleaned.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Jan 2008

Totally first class you will not be disappointed...
Totally first class, you will not be disappointed if you chose to stay here
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Dec 2007

we stayed at rubens nov and it was...
we stayed at rubens nov 06 and it was fantastic - stayes again with my daughter jul 07 got upgraded to executive floor - totally amazing - stayed again nov 07- what can i say but the whole experience was fantastic
Reviewed by sandra baynham; Reviewed in 10:33 26 Nov 2007

Very well located for the victoria palace theatre...
Very well located for the victoria palace theatre, tube close by and good location.<br />We had a cup of tea in the longe on the last day and I do think 8-50 for 2 cups of tea is extortionate! <br />otherwise great
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Jun 2007

Superlative Exquisite Stylish Service Second To None Nothing...
Superlative, Exquisite, Stylish. Service Second To None. Nothing is left to chance here. This is Class, First Class and has the Accommodation and service to match. I stayed to celebrate my 50th Birthday, and from the moment i entered the lush foyer, i was treated like a Queen, (from the receptionist, to the bellboy to the concierge, to the housemaid, to the manager. A Truelly Stylish Class High Class Production in Every Possible Way). Her Majesty would be proud to stay here, and So was i. I have travelled far and wide on our planet, and The Rubens ranks Right up there with the Best of The Best World Wide. Well Done!!!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Mar 2007

The hotel was really nice and the rooms...
The hotel was really nice and the rooms individual. biggest gripe was the food and drinks were heavily overpriced and was annoyed that a service charge was also added to our bill for drinks! so for example a G&T and a Baileys was over 16.65 !! I know its London but they seem to just be taking advantage of residents who have no alternative to pay. This would possibly stop me from returning again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Mar 2007

Excellent service and very friendly staff ...
Excellent service and very friendly staff
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Feb 2007

Very attentive staff and furnished to a very...
Very attentive staff and furnished to a very high standard with good public rooms. I had two grouses about this hotel. The size of the room (I had a long thin executive double costing 150GBP on a Sunday night. Iit was not big enough to get a cat in let alone swing it) and my desk was not really big enough to work on in comfort for any length of time. The other grouse was the rate I was quoted for wireless access - only availiable in the public rooms - I was told it was a staggering 50GBP for 24 hours.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Feb 2007

Nice hotel in good location Breakfast should be...
Nice hotel in good location. Breakfast should be included in the price - it is ridiculously expensive
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Jan 2007

The quot classic single quot room was too...
The "classic single" room was too small for the cost, and compared to other "normal" rooms in the hotel, though all the appointments, accessories, bathroom etc. were excellent. Service was good, and the common rooms, bars and restaurants were very nice in an "old English" style. Recommend the 5 o'clock tea in the comfortable armchairs by the fire - good place to meet and have small group discussions (2-4 people). I did not get a chance to try the restaurants, which looked good but were also quite expensive.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Jan 2007

Check in and anything that I needed in...
Check in and anything that I needed in the room was very efficient and friendly.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Dec 2006

this is the sacond time that i have...
this is the sacond time that i have stayed at the Rubens ,this time sadly only for the weekend ,but service and staff fantastic .nothing is too much trouble .chambermaids exeellent and very friendly thanks will be back soon
Reviewed by mrs clothier; Reviewed in 11:37 7 Jul 2005

fantastic all round helpful staff everything was always...
fantastic all round helpful staff everything was always clean & tidy
only down side was tiny lift! apart from that i had a great stay
Reviewed by debbie; Reviewed in 01:21 28 Jun 2005

Fantastic hotel - staff always helpful and as...
Fantastic hotel - staff always helpful, and as most reviews already posted confirm, nothing seems too much trouble.
Would certainly recommend the 2 or 3 course carvery in the Old Masters Restaurant (5.30 - 7.30 daily) at £15.50/£19.50 it is exceptional value - food is wonderful and service first class (Non residents can have this pre-theatre offer also) To have this sort of luxury at such a small price is amazing - my tip is to take your coffee in the lounge and just enjoy the pianist and atmosphere !! House wine was £17 a bottle and very very good. Certainly beats any other London restaurant on all counts.

Reviewed by Mrs B White; Reviewed in 02:10 31 Jan 2005

Highly recommended the staff is top rate the...
Highly recommended, the staff is top rate, the decor exquisit, and the upkeep fine. I was surprised to be upgraded to two of the 'royal suites, an impressive layout of multiple rooms and baths. The afternoon tea is a must do. If the Buckingham Palace area is where you want to be, this is the place to stay - skip the 'major' hotels on this one - This is the real deal!
Reviewed by robert gates - USA; Reviewed in 12:51 3 Dec 2004

Our stay at the Rubens was most pleasant...
Our stay at the Rubens was most pleasant and the Christmas decorations were beautiful Although the rooms are too small for 2 people the decor was lovely and the staff most attentive. Having Buckingham Palace across the street was great as we were able to see the royals as the procession paraded to the opening of parliment.
Reviewed by m/m mike shelton; Reviewed in 10:35 8 Jan 2004

I loved the setting my comfortable and beautifully...
I loved the setting, my comfortable and beautifully maintanied small room and very clean bathroom. Enjoyed the availabity of tea/coffee etc. Overall very helpful staff. Unfortunately had two bad experiences (1) tried to settle my account with travellers cheques (in sterling) they were refused after soem debate about signature - since been cashed by bank who expressed amamzement aout the refusal, (2) one very noisy night with disco music so loud that sleep was out of the question - my last night at the Rubens - so began a 28 hour journey the next morning having had no rest. Fire alarm also went that night!
Reviewed by A. M . Sinnott; Reviewed in 08:28 5 Jan 2004

We've really enjoyed our - though short -...
We've really enjoyed our - though short - stay at the Rubens. Efficient service, clean and cosy room, beautiful Xmas decorations of the lounge and restaurant, superb location. Will certainly return to this hotel whenever in London.
Reviewed by Mr.&Mrs.O.Lotosh (Russia); Reviewed in 08:53 5 Jan 2004

Just arrived home from a short break at...
Just arrived home from a short break at the Rubens - wedding anniversary celebration - and we'll definitely be returning. Two small hitches (mistakes made with room service breakfast orders) were quickly rectified and definitely did NOT take the shine off the stay - comfortable room, great staff,good location - at a sensible price. One of our best stays in a London Hotel.
Reviewed by Geoff Walker; Reviewed in 09:57 26 Oct 2003

I have posted rave reviews on this gem...
I have posted rave reviews on this gem of a hotel on numerous web travel sites, as well as here on Trip Advisor. Just reading the comments above brought such pleasant and delightful memories that I am prompted to write again. We were back at The Rubens only a few months ago, in July. As the others attest, Nathan was great and a real charmer. The breakfasts are sumptuous and we always look forward to them. We had our same room this year, thanks to Estelle, who also was so helpful and always ready to assist. I can't say enough good things about this hotel, which is our home away from home while in London. Most probably we will return to London in April and look forward to staying at that wonderful grand dame of a hotel, The Rubens at the Palace.
We recommend this hotel to all of our friends going to London - it is truely a superb, well-managed, and beautiful facility.
Sandra K. Arjona and Edward F. Spates
Oct. 6, 2003


Reviewed by Sandra K. Arjona and Edward F. Spates; Reviewed in 01:34 6 Oct 2003

As soon as I entered the hotel I...
As soon as I entered the hotel, I was exuberantly greeted by our consierge, Dave. He was very warm and incredibly attentive to every need. The service was excellent. The hotel lounge is beautiful. Nathan, the doorman, was absolutely charming, as was the rest of the staff. I would recommend this hotel to anyone staying in London, and I would certainly return.
Reviewed by Ally; Reviewed in 01:08 27 Apr 2003

Our stay at the Rubens proved excellent value...
Our stay at the Rubens proved excellent value for money, benefitting as we did from last minute rates which included a sumptuous full English breakfast. Short walk to Westminster Abbey, Victoria Station, and Buckingham Palace. Service was truly outstanding, with informed concierge and doorman (Nathan). Room was a bit on the small side, but of high quality and cleanliness, with complimentary tea, coffee, and sweets! Hopefully management of this quality chain will remedy noisy chamber maids early in the morning. Would definitely return to this establishment.
Reviewed by Glasgow; Reviewed in 10:59 12 Nov 2001

What an excellent and enjoyable weekend we have...
What an excellent and enjoyable weekend we have just had.Everyone was so helpful and polite nothing, was too much trouble for any of the staff.[It makes a refreshing change.]My special thanks to Chris[hope I've got the name right.]the concierge who was most helpful and very approachable.Thanks again and we hope to come back again sometime. P.S. We were actually celebrating our Silver Anniversary[belated]at the time.
Reviewed by Mr&Mrs.Barnicle; Reviewed in 07:10 5 Apr 2001