Royal Norfolk Hotel Reviews

Good hotel Nice staff Bit noisy because of...
Good hotel. Nice staff. Bit noisy because of the trains/underground. Breakfast was ok. Small breakfastroom so sometimes we had to wait a little. Room and bathroom were clean and nice.
I'd go here again if I'd be in London again.
Reviewed by Steven; Reviewed in 11:13 6 Aug 2009

Great location welcoming nice clean room excellent breakfast...
Great location, welcoming, nice clean room,excellent breakfast. I will be back again.
Reviewed by Jean Soper; Reviewed in 08:11 26 Jun 2009

The room was too small and the bathroom...
The room was too small and the bathroom almost to small to use. I expect more for £ 65-70. I will never stay at this hotel again.
Breakfast was ok, the staff was friendly but the standard of the room was poor.
Reviewed by T. Nordby; Reviewed in 07:12 21 May 2009

People were friendly and helpful Carried my luggage...
People were friendly and helpful. Carried my luggage up 2 flights of stairs when elevator was out of commission:
Reviewed by Ms Cheryl Luther; Reviewed in 09:43 16 Feb 2009

Great location for the tube and mainline station...
Great location for the tube and mainline station, you can't get much closer without staying in the Paddington Hilton. Very cheap and the room was small but clean. The staff were helpful and the breakfast quite acceptable, although be prepared to pay a small supplement if you want a full English breakfast. The place is a bit like a rabbit warren with stairs leading everywhere. The lift was not working during my stay which made getting a heavy suitcase up to the room a bit difficult. The was some noise and vibration from the tube line which runs under part of the hotel, but this was not too bad.
Reviewed by John; Reviewed in 04:23 22 Jan 2009

Pleasant stay though room was noisy in the...
Pleasant stay, though room was noisy in the mornings with the sound coming from the breakfast room. Breakfast itself was very good.
Reviewed by Dr Savva; Reviewed in 01:00 18 Nov 2008

Exactly the kind of hotel I love to...
Exactly the kind of hotel I love to stay at. The rooms are clean and nice, the bathroom is large enough to be comfortable even for a long stay and the crew is polite and friendly. The 24/7 shop right across the street and the 2 minutes walk to the Paddington underground station just make it better. I'll go back for sure.
Reviewed by Aurora Fumagalli ; Reviewed in 12:57 18 Nov 2008

I booked this hotel specifically because it had...
I booked this hotel specifically because it had a lift, but when I arrived the lift was not operating and still not operating when I left. Continental breakfast cornflakes only for cereal, yoghurt but no fruit-ham and cheese were included if you wanted it. Rooms well tended for, though sone water damage to wallpaper on tsterior walls. Overall OK for reasonable price,
Reviewed by Dinah Franklin; Reviewed in 09:55 22 Oct 2008

Hotel is okay - a little worn out...
Hotel is okay - a little worn out in terms of wall-paper and bathroom. But the rate commensurate with what you can get in London for that price. No lift so so have to carry your own luggage up the stairs! Good location. Cleanliness is fair - I have seen worse ones!
Reviewed by Salma Latiff; Reviewed in 09:15 14 Oct 2008

very below average hotel but what do you...
very below average hotel but what do you expect for <100 pounds in London. Breakfast was ok, best part of stay. Would definately not recommend for a romantic extended stay in London, ok for one night desperation.
Reviewed by simon bakshi; Reviewed in 06:14 19 Sep 2008

best feature is it's location single room very...
best feature is it's location.single room very tiny,however, clean and bed comfortable.fair bit of noise from other rooms and outside street.narrow steep staircases could pose a problem for some people,there is only one ancient lift.english breakfast good.a cheap hotel,don't expect much.
Reviewed by A Faulds; Reviewed in 06:10 20 Aug 2008

Hotel location was excellent being very close to...
Hotel location was excellent, being very close to Paddington Tube Station and numerous bars and restaurants.
The hotel's decor appeared rather old and faded.
The room was clean, comfortable and quite spacious for a single room. The decor and furniture was however quite old and faded. A good selection of channels were available on the television. However there was no remote control.
The continental breakfast seemed quite limited and without many options. The hotel does not have it's own Bar.
Although the hotel is quite basic, I would recommend it for a short stay.
Reviewed by Priya Mahawatte; Reviewed in 04:58 3 Mar 2008

ok for the money and great spot for...
ok for the money and great spot for getting out and about around London. Tiny bathroom but hey it did the job. For the price it was better than i expected. Have stayed in a lot worse for same money
Reviewed by C Ward; Reviewed in 04:06 5 Nov 2007

A bit of a mix up on the...
A bit of a mix up on the room arrangements. Good breakfast. Great tea. Clean room, bed, walls, great views from the top floor, friendly staff. I've had better, but for the price, actually a good deal. I'd recommend it from September to June. Time of the year makes a difference. Great location!
Reviewed by Jenny Smith; Reviewed in 04:28 3 Aug 2005

Very good bargain Reasonable prices perfect location and...
Very good bargain! Reasonable prices, perfect location and especially friendly staff. Rooms well equiped and clean. Recommended.
Reviewed by M.Akayushi; Reviewed in 02:14 22 Apr 2004

Very good value for money Nice and clean...
Very good value for money. Nice and clean, friendly staff, very good bed, very small but ok bathroom, lovely view over Norfolk Square. Perfect location, nice pubs around.
Reviewed by Helle Jacobsen; Reviewed in 06:40 16 Feb 2004

Adequate for a couple of nights and very...
Adequate for a couple of nights and very good value for money. The rooms were small but clean and comfortable.
Reviewed by Phil Ennis; Reviewed in 07:37 25 Nov 2003

I agree with the shower head taps comments...
I agree with the shower head/taps comments below..they still haven't fixed it and on complaining three times they eventually moved me another room...AWFUL, SMELLY, TINY, DRAUGHTY, I could continue! Worst hotel I have ever stayed in. Also toilets in reception area were the worst I have ever seen, public or otherwise. The Pizza place next door was nice enough but they share the toilets and believe me, you wouldn't feel like eating after going in there.
Reviewed by Nikki; Reviewed in 05:37 16 Nov 2003

I travel frequently on business in the UK...
I travel frequently on business in the UK and have stayed at many hotels - some good, some bad. I'm afraid this hotel falls into the latter category. The room, although fairly clean was tiny as was the bathroom which appeared to occupy what was once a wardrobe space. When the flush on the loo was pulled, waste water would erupt from the sink plug hole which stank. The shower wasn't properly attached to the wall so when showering, the water would only run down the wall. The satelitte coverage on the TV was non-existent and the batteries in the remote control had long died. The breakfast was awful. No cereal and the fried breakfast was horrendous with oregano sprinkled over the mushrooms (from a tin) and beans.

I was only there for one night so put up with it. I would not stay there again and would certainly advise others to avoid.
Reviewed by G N Jones; Reviewed in 12:09 11 Nov 2003

we found this to be a clean pleasant...
we found this to be a clean pleasant hotel with all good local ammenities good value for the money.
Reviewed by R Wright; Reviewed in 05:21 9 Oct 2003

Does the job for a cheap B amp...
Does the job for a cheap B&B not far from central London. Rooms are basic-beds are comfortable and I was happy to see there's a TV in the room. Bathroom could be improved by being able to attach the hand-held shower unit to the wall at head height, rather than at about 1 foot about the taps - not very practical/well-designed! (also, a shower curtain would have been useful!).
Breakfast was tasty but on the small side.
Spanish-looking receptionist was cute and friendly, which was a nice bonus!
;-)
Good value - recommended for a short-stay in London when time spent in the hotel is going to be minimal (also v.good for access to Paddington Station).
Reviewed by Lins Samaraweera; Reviewed in 04:02 5 Aug 2003

second time Stay in June Again very friendly...
second time Stay in June2003. Again very friendly Staff, nice Rooms. Good Breakfast (somtimes a little bit chaotic if all the guests appears at the same time)
Reviewed by christiane ; Reviewed in 12:15 14 Jul 2003

Very noisy and chaotic in August The rooms...
Very noisy and chaotic in August. The rooms qere very cramped and the breakfast was poor. The situation is good and the rooms were clean
Reviewed by A Gardiner; Reviewed in 12:13 19 Jan 2003

Great location That's about it They messed up...
Great location. That's about it. They messed up our reservation and gave us a twin instead of a double, then couldn't move us, then said we couldn't have a refund (oh, I think not..). We only ended up staying one night and the room was the size of a matchbox....very basic....hilariously small bathroom in cupboard. How this got its 3 star rating we'll never know. Stayed at the Blakemore 2nd night which is also 3 star and is in a totally different league! Caution advised.
Reviewed by G.Anderton; Reviewed in 10:39 11 Dec 2002

Noisy cramped and not particularly clean rooms Smallest...
Noisy, cramped and not particularly clean rooms. Smallest 'bathroom' I have ever seen. Breakfast arrangements chaotic.
Reviewed by Kevin; Reviewed in 08:36 2 Nov 2002

Never been in a such lousy hotel Room...
Never been in a such lousy hotel.
Room to small, light but not plug available, batthroon in miserable condition, all hangers broken.
Satellite is science fiction.
Worst than a B&B Hotel.
Reviewed by Silvano Elia; Reviewed in 04:47 21 Oct 2002

This place was an absolute disappointment The room...
This place was an absolute disappointment. The room had dirty carpets, walls and bathroom. It literally reeked of stale smoke - more like the pub than a bedroom. Only one window could be opened, and only by crawling over the bed and by standing on the ledge (also dirty). Fortunately, we were able to cancel after one night and found a lovely hotel just around the corner. It was a bit more expensive, but well worth it for cleanliness.
Reviewed by Sarah L.; Reviewed in 01:48 16 Oct 2002

Dirty rooms unhelpful staff apart from the lady...
Dirty rooms, unhelpful staff (apart from the lady in the breakfast room) and small bathrooms. In addition, windows that couldn't be closed, so you heard the tube passing every five minutes.
Not a pleasant experience at all.
Reviewed by P Albores; Reviewed in 06:57 3 Oct 2002

having stayed in some of the other hotels...
having stayed in some of the other hotels in the area this one wasnt one of the best, but for the money it`s not to bad.
Reviewed by j oakley; Reviewed in 09:24 7 Sep 2002

Although the bed was clean and comfortable the...
Although the bed was clean and comfortable, the carpet and the bathroom were filthy. The breakfast was actually pretty good. The hotel is in an excellent location to reach Hyde Park and Buckingham Palace or the Thames in less than 15 minutes walk.
May be quite loud at night as London Street is pretty busy, but there are quiet rooms as well. If it was cleaner the hotel would be just fine.
Reviewed by ulf h.; Reviewed in 05:58 14 Aug 2002

Stayed here in March friendly staff smallish but...
Stayed here in March 2002; friendly staff, smallish but comfortable rooms, can't beat the location, overall great value. Recommended.
Reviewed by Onnie G.; Reviewed in 09:13 12 Aug 2002

The rooms are very small The shower room...
The rooms are very small. The shower room is so small it is nearly impossible to use and the hot water tab produces a trickle of luke warm water. The 'full English breakfast' is poor as is the restaurant service. Not to be recommended.
Reviewed by M.Kuypers; Reviewed in 10:29 9 Aug 2002

I can't actually say I'm a past guest...
I can't actually say I'm a past guest of the hotel because even though I had a valid reservation, I couldn't actually stay there. When we arrived on the Saturday morning to check in, we were informed that the front desk had no knowledge of my booking - despite the fact that they had already taken £54 from my account. The clerk was very gracious and got on the phone to the hotel manager who informed her that for some reason we couldn't have our room and he had booked us around the corner at the Pacific Hotel (therein lies another story). Because I didn't have the foreknowledge of a problem, I didn't think to bring my bank statements showing that payment had already been taken, and for that, I had to pay out another £54 at the next hotel. I am still trying to recover my money from the Royal Norfolk (over a month since it was taken and 10 days since the aborted reservation).
Reviewed by Tracy; Reviewed in 04:54 6 Aug 2002

When I arrived I found the room to...
When I arrived I found the room to be little more than a cupboard, the TV did not work and the room reaked of cigarette smoke. I was treated dreadfully and am putting in a formal complaint about the awful standard of this hotel. DO NOT GO THERE!!
Reviewed by Disappointed; Reviewed in 11:30 20 Jun 2002

I am a student traveler so I don't...
I am a student traveler, so I don't have very posh tastes when it comes to hotels and hostels, but the Royal Norfolk is the WORST hotel I've ever stayed in. They messed up our reservation each of the 3 nights we were there, we never had a working shower, and one of the rooms was filthy and smelled awful. The staff was no help at all. You could not pay me to stay here again. Judging by the other comments, it's possible that I just had a bad experience, but I wouldn't take the risk.
Reviewed by Beth; Reviewed in 12:24 26 May 2002

Excellent value for money - clean comfortable friendly...
Excellent value for money - clean, comfortable, friendly staff. Very convenient for underground with a direct line to Picadilly Circus. Room rather hot and bathroom a bit cramped. Also some noise in room from nearby Circle Underground cutting. Would definitely stay here again.
Reviewed by Bob Rodgers; Reviewed in 11:29 24 Feb 2002

Excellent value for money Good location friendly and...
Excellent value for money.Good location,friendly and helpful staff.
The room though was a bit noisy being next to the street.
recommended
Reviewed by Sanjiv M.; Reviewed in 05:34 19 Dec 2001

Clean and comfortable Very good location and staff...
Clean and comfortable. Very good location and staff very friendly. The bath was a little bit small.
Reviewed by Andrea G; Reviewed in 09:43 13 Dec 2001

Excellent price and location Hopefully you will have...
Excellent price and location. Hopefully you will have Eurosport channel next time.
Reviewed by Yelena; Reviewed in 08:38 4 Dec 2001

Very good location - only across road from...
Very good location - only across road from tube station. Bargain prices for London however, rooms were very small. Quite a few problems with room - no lights working in bedroom, no kettle and drains blocked in bathroom.
Reviewed by Mark N; Reviewed in 02:39 4 Dec 2001

A nice hotel price quality ratio was just...
A nice hotel, price/quality ratio was just exellent. Staff was nice and the hotel was half a minute from Paddington underground station. If only there was more pressure in the shower....
Reviewed by Juha; Reviewed in 09:31 1 Dec 2001

Clean and Quiet Room was small compared to...
Clean and Quiet. Room was small compared to American standards, but comfortable. Staff was very gracious and helpful. Extremely convenient to Paddington Station. Good pubs/restaurants in area.
Reviewed by Tina V; Reviewed in 08:53 27 Nov 2001

Quiet and clean Very helpful and pleasant staff...
Quiet and clean. Very helpful and pleasant staff. Room was quite small by American standards, but still comfortable. Couldn't ask for a better price in London. Very easy access to Paddington Station. Good pubs and restaurants in area as well.
Reviewed by Tina V.; Reviewed in 02:53 26 Nov 2001

Good location and great value for but the...
Good location and great value for £29, but the room temperature was hot (could not turn down the heat on radiator..) and there was no hot water in the bathroom...
Reviewed by Johanna N; Reviewed in 09:53 13 Nov 2001

Clean tidy and excellent value for London V...
Clean tidy and excellent value for London. V.Good location and friendly staff. Local ammenities good. Shops Pubs and Restaurants. Quiet too. Recommended.
Reviewed by K.Doyle; Reviewed in 08:48 12 Nov 2001