The hotel is in good lcoation, close to Bayswater and Queensway tube stations and plenty of restaurants and life around it. however, this is about the only redeeming quality! Although the hotel is meant to be non-smoking, the room reeked of cigarettes and stranegly the smell gor worse through the night, especially in the bathroom - this tells me that guests or staff are clearly smoking on the premises.
The TV remote didn't work and when I reported this to reception, I was told, the receptionist having rooted around in a shoe box looking for another one, that it didn't really matter as it was already 7pm and i was only staying for 1 night. Ordinarily i wouldn't be as bothered but the TV was mounted high up on the wall, so to change channels or switch it on/off I had to stand on the foot of the bed with one foot on the rickety table next to it - not great health and safety! The walls & ceilings were lined with dirty marks too and the laminate on the floor was peeling off.
The bathroom was tiny, even for London standards, the toilet seat was loose and ready to come off at any moment. The shower and sink areas really needed a good clean but the worse thing was that the water didnt drain away in the very shallow cubicle, which meant i couldn't have a proper shower without flooding the place. Altogether a very unpleasant evening spent in a dirty, unfriendly place - I would advise people to never stay there - don't be fooled by the cheap price - I have stayed in far nicer places for less than £59 in London!!!!!!
Summary
Customer Service
Quality of Room
Quality of Food
Cleanliness of Hotel
Value for Money
Family Friendly