We stayed in a room that hadn't been refurbished for what seemed, some considerable time.
It was fine for what we needed (a place to sleep and shower) but it wasn't a room we could of sat and relaxed in really. The bed was comfy, tea and coffee making facilities were fine, it was quiet too (but quite busy outside - cars, trucks etc through the night) and the room was Very warm but we were thankful that we could fully open the windows to let some relatively cool air in!
The room is in desperate need of updating, all through. The shower was good, towels were replenished daily. Good location (for Hyde Park etc)
We would stay there again, but would definately not want to be in that room again. Carpet was in need of replacing, dated furnishing and creaky floors, but we got what we paid for, staff were very nice and it's a great base for exploring. We walked to Maddamme Tussauds within about 45 minutes and ten mins to Hyde Park/Kensington Gardens.
So, advice would be, great budget place to sleep and shower and a good base to explore from.
Summary
Customer Service
Quality of Room
Quality of Food
Cleanliness of Hotel
Value for Money
Family Friendly