Well I really should read the reviews before I book through Lateroom...For starters I couldnt find how to get into the hotel car park. After calling the hotel for directions, I was non the wiser as the receptionist couldnt speak very good english, so struggled to give me adequate directions. Once arrived, I found the car park very small, and already full. I had to park in an unmarked bay in front of the broken barrier. Once parked it didnt get much better, as the rear entrance to the hotel from the car park is electronically controlled, so after buzzing for a few minutes it finally let me in. As I walked up the corridor I met the receptionist who was rushing back to the kitchen, and when she saw I had a suitcase and needed checking in, I was tutted at. She reluctantly turned round and checked me in, charged me 5% for using Amex, but assured me it would all be detailed on the invoice. She threw the key at me, and ran off back to the kitchen to make herself a sandwich, without telling me how to get to the room or when breakfast was served or anything. I found another guest in the bar who very kindly directed me to the lift, and I found my room. The room itself was very spacious, more than enough room so long as I didnt want to use the en-suite. I have since read some comments on here and people are saying that the bathroom being small is not an issue, but I am a stocky man who is 6'4 and couldn't get into the bathroom, let alone use it without throwing my back out. The room was clean, but very noisy, as the glazing was single, and I could hear every siren and every plane that went past. Slept about two hours each night I was there. On the second night, I went to reception as the invoice they gave me was nonsense. Waited for half an hour coughing and calling out, no one came, so in the end went looking for a member of staff. He couldnt give me a full invoice until check out, which was understandable, but still no apology for keeping me waiting for half an hour. Finally checked out the next day, and spent another half an hour arguing with the receptionist that the invoice she had given me a) didnt detail what I had paid for, b) didnt include the 5% Amex fee on it, c) didnt have any VAT on it. She eventually gave in and reprinted my invoice, and then had to hand write the Amex fee on and sign it. No pleasantries where exchanged, so all in all if you are travelling on business stay somewhere else, as claiming back on expenses will be a nightmare!!!!
Summary
Customer Service
Quality of Room
Quality of Food
Cleanliness of Hotel
Value for Money
Family Friendly