Arrived at the hotel late evening to be told that payment hadn't been taken by the person I booked with and I needed to show my credit card again. As this was booked on a company credit card, I didn't have this with me. The reception kept saying to me that it wasn't his fault.... regardless of whose fault it was, I had to put it on my own cc - what would have happened if I didn't have one, was I to be stranded in London for three days?? There were no lifts and my room was on the second floor. The room itself was very quaint and the facilities were very clean and spacious. The bath was big enough to take a swim in and there was plenty of hot water, the bed was very comfortable. There was nowhere to sit in the evening on the first night as there was a meeting taking place in their lounge and unfortunately the TV station selection and the reception in my room was very poor - lights out at 9pm! This is not ideal when you are travelling alone and don't wish to wander the streets. There is no dining room - if you wish to have breakfast you have to put a sign of your door and they will deliver it to your room. There is an honour system in place in the lounge (when you can get in) but this area does not have a great selection. All in all, it is not a hotel I would recommend for a single traveller unless they have plenty of external entertainment planned.
Summary
Customer Service
Quality of Room
Quality of Food
Cleanliness of Hotel
Value for Money
Family Friendly