Rembrandt Hotel Reviews

Stayed at this hotel while attending an event at the Royal Albert Hall which is an easy 15 min walk.Everything about the hotel was excellent and would definitely being returning next time we are in London.

My wife and I stayed here for 4 nights for a short honeymoon break. We thoroughly enjoyed our stay, with the room and breakfast being great. We even used the spa next door which was the perfect tonic for lots of walking and sightseeing!
This was all until the checkout where we left our room for the advised 12pm time only to find that our room card to use the lift to get to the ground floor was no longer working. After a few minutes trying the spare cards we eventually found a phone and called reception who had to send somone up to operate the lift for us. On complaining to the lady on reception about the unreasonable practice of deactivating room cards, with no sympathy we were informed "12pm promt is the checkout time". This might sound trivial but surely it would make sense to give 5-10minutes grace?! Another couple at reception also had the same complaint. This is an annoying unneccesary process which put a taint on an otherwise good stay!

Great location, great hotel, would definately stay again. Staff very helpful. Some renovation work going on but had no disruption to our stay. Breakfast great, restaurant evening food good too.

Friendly staff, efficient and helpful, excellent location, great accommodation. Great breakfast, would definately use again.

Friendly, Efficient, Welcoming. A thoroughly enjoyable experience.

Booked into the hotel as part of my birthday treat. made to feel welcome even though had not recieved confirmation of my booking from booking agent . Given the same grade of room executive but with added balcony view for same price .........lovely..
very comfortable room even though bedroom on the main road was very quiet slept well
Had good choice of breakfast to choose from cereal to continental to full breakfast
all in all a lovely stay

Great room. Friendly, helpful service. Great beds. All one could ask for.

This is such a good hotel, clean and well run
The people are very professional and i had a very warmn welcome from reception
Perfect for me as i need to get to the tube quickly and this is situated about 7 mins walk from South Kensington. Good wifi and whilct the room i have was a little narrow and the bath room quite small it didnt feel like a small room - great stay thanks!!

I took my partner as a late Christmas present and we both really enjoyed it. Ideal location for all the great things London has to offer. Definitely recommend it & we definitely would love to go again. Superb.

Lovely hotel, breakfast was 1st class. Staff at breakfast couldn't have been nicer or more helpful despite being extremely busy! Nothing was too much trouble. Food selection was well laid out and easy to get at with no queues. I liked the fact that a pot of tea/coffee was placed on the table not simply one cupful and you have to ask for a refill. Our room was immaculate, I would love to stay here again.

Our room was very spacious and nicely furnished and the bathroom had a whirpool bath which was great.
A huge bed was very comfortable and the pillows and duvet were good quality. The only downside was noisy ventilation system outside which was continous... I am very, very sensitive to noise so this was a bit of a draw back. I will definately return but will ask for a room on the other side of the hotel

I had principally come for the Conference taking place in the Hotel on Saturday so did not have a chance to use the other facilities. The room gave me everything I needed to rest and be prepared for the intensity of the day. Got very good directions re my onward journey from Porter at desk.

My friend and I stay here every time we visit London and have never had a single complaint about this hotel. We were upgraded free of charge this time due to me being disabled. (The disabled rooms were full) The room provided was of good proportions, clean and tidy and easy to get around with a wheelchair. Room service breakfast arrived at the specified time and was more than adequate. All the hotel staff from the reception desk staff, to the concierge, to the maids, were so polite and courteous during our stay, they were always there to help me get in and out of the hotel, and were around to help me to manouevre around inside. All in all yet another fabulous stay.

The location of The Rembrandt is opposite the V & A and round the corner from South Kensington. This was ideal for us as we wanted to visit the museums and also the centre of London. The accommodation was clean, comfortable and, overall: 'very good'. However, all the staff we had contact with added an extra dimension and were excellent! I felt slightly misled by the spa, gym and pool being adjacent to the hotel and subject to an extra charge rather than on site and free but that didn't impede us having a wonderful week there. The atmosphere created by the period features with modern comforts were appreciated as were the open fire in the sumptuous bar - especially during the frosty weather outside. We intend to return and would recommend it wholeheartedly.

Excellent two days in London. Will be returning soon and hope to stay at Rembrandt again. Very convenient for tube stations, museums, Royal Albert Hall, Hyde Park, Harrods and lots more.

Our stay was most pleasant and the room was good, offering excellent value. Super choice at the breakfast buffet. One minor downside was that the bathroom looked slightly tired (one cracked tile and some tile grouting around the bath a little sad; the washbasin wouldn't retain the water).

I expected cups and saucers for tea and coffee at Breakfast, rather than mugs which seemed inappropriate for this sort of high quality hotel

It's near to everything, clean room though a bit smaller. nice reception staff, good selection of breakfast.

Lovely hotel, breakfast everything to be expected from a breakfast "bar" they had everything you could possibly want (except hash browns!)
90% of the staff were very helpful indeed, some of the bar staff weren't as attentive.

I always stay here when in London
as a result stayed there too
It is well suited to family (museums on the doorstep) as well as adults (just 5mins from Harrods and shops) Plenty of taxi's to sweep you to the centre, then home again to the peace of kensington.

I booked the Rembrant because of its position and because the other reviews seemed fairly favourable. On arrival at the hotel we had to wait a fair time to check in because a group of French people were checking in before us. Although there were several staff behind the desk, only one seemed to be dealing with the checking-in which was slightly frustrating. The room itself was perfectly adequate and clean, nothing was broken and the bed was comfortable. The bathroom again was clean and adequate, although on the small side. We had a surprisingly quiet night for such a centrally positioned hotel. Breakfast was a bit of a scrum, we arrived at 9.30am (breakfast finished at 10) and had to wait for a table, along with several other couples in front of us. The wait was not long though and breakfast was absolutely fine. All in all our stay was perfectly satisfactory, the hotel has no frills but is clean and confortable.

Great location, rooms good but could be bigger

Well positioned hotel for access to V&A and Science Museums. We also used it for the Chelsea Flower Show.
We found all aspects of the hotel up to an excellent standard and would use it again on future visits to London.

The hotel is excellently located for numerous attractions.
We stayed at the hotel to attend an event at the Royal Albert Hall, a short walk away
The reception staff were attentive despite the hotel being busy and apparently almost full.
The room was in a very clean condition and was spacious with a large bed.
Despite being on the front of the hotel which abutts the main road, the double glazing assured a good nights sleep.
Breakfast was busy but the excellent staff ensured any questions were quickly resolved - they were very attentive. Breakfast itself was of a high standard and plentiful.
I would not hesitate to recommend the hotel, or to stay again in the future.

I was very disappointed that they charged me £7.50 for the use of the gym given the overnight charge was not exactly cheap. Hotels of this standard should provide these facilities free of charge.

Great location, near museums and Albert Hall. Professional Staff. Really well maintained hotel. Comfy Bar. Room comfortable, decent size (for London), good value -last minute booking and breakfast included. It was just overall a really nice place to stay. Will stay there again.

A well located hotel, short walking distance from Harrods and a c £4 taxi ride from Sloane Square. My room was clean comfortable and benefited from french windows, which gave the room lots of light, and they opened easily to let in fresh air. Every appliance in the room and ensuite bathroom was working. On the ground floor the bar area is standard , slightly boring London hotel, but if you've paid for this location there are plenty of exciting places within a walk which cater for most tastes.The lounge is in need of refurbishment, its tired , far too tired to be termed "shabby chic", and some of the chairs wouldn't get house room in a charity shop, its a shame because its not a bad space, Dining room is functional -certainly not a place to celebrate with your family or significant other- breakfast service is efficient but needs to be viewed as refuelling rather than a special meal . Check in and out , quick efficient , plenty of warm smiles. If your in this part of town for business it works fine; however it certainly cannot be seen as a "destination hotel".

We booked on a whim and couldn't have been happier with our experience at the Sarova Rembrandt. The staff were all helpful and polite; the room was clean and spacious; the complementary bottle of wine was a lovely touch; and the breakfast was delicious and filling!
Thank you for a great experience.

Its a great hotel, the rooms are large, comfortable and clean with all the kit you could need to iron shirts, press trousers etc.
Its location is fantastic and its impressive enough to bring back a date that went well!

Mixed views am afraid, but sad to say many being negative. Customer Service could be better, such as staff behind counter talking amongst themselves when guests were queuing, and some delays at breakfast with getting a drink served. I was irritated by room service knocking on my door at 8.20am and 10.10am to see if they could clean the room (even though clock out time was not until 12pm).
My initial impression of the hotel room was it being to a decent standard but the next morning when viewed with natural light I noticed well worn skirting boards, staining to the carpet and marks on the wall from where you could see where plastering had been done underneath for wiring. To my horror, when I got in the bath I could see dried, trickled faecal matter stuck down the outer side of the toilet bowl. I will try to upload some photos of the room (but will not post the faecal one!)
Food was dry and not as hot as I would have liked, altho there was reasonable choice of both hot and cold breakfast food.
If you want a one night stay and a bit of food to get you on your way, this hotel should be ok but if you want a few days break, with high cleanliness and a bit of pampering then I think this hotel is not for you.

Very good hotel, excellent location for museums and Knightsbridge shopping. Easy acess from South Kensington underground station. Staff were very efficient, breakfast restaurant was excellent with extensive buffet and very good service. Concierge was particularly helpful with arranging airport transportation. Hotel was expensive but not excessive when compared to other London 4 * hotels. Did not feel it was necessary to charge guests for internet access.

I arrived at the hotel having booked a superior room with a queen size bed, the bed was the reason for booking this hotel (i am 6' 3"). I checked in and then waited for lift (only one working other was broken), i walked past all the painting and renovation work and found my room which was not a superiour and had twin beds. I returned to reception explained i had book a superior room with a queen size bed, there was no apology, i was made to feel like i was a major inconveinance for her but reluctantly she booked me into another room. The new room was still not a superior and had a standard double bed not a queen size, so back i go to reception. I speak to a different person this time being hopeful that they may be bale to help me but at least the hotel can boast to be consistent, she too was rude and unhelpful. I was informed that laterooms has wrongly detailed the room and bed size and that the only queen size beds were in their executive rooms and if i wanted one of those i had to pay extra. I politly said that i was not worried about an executive room i just wanted a queen size bed and if they couldn't offer me that please could i cancel the booking and find another hotel. They said i could cancel the room but would be charged the whole amount. In frutration i said could i look at the room with the queen size bed, once in the room i phoned laterooms who were brilliant. Laterooms confirmed it was the hotel that put the room description on the site and not laterooms and that they would sort it out. 10 minutes later laterooms phone back, the lady from laterooms was exasperated with the hotel as i was, it was only when she threateened to remove them from laterooms website did they agree i could stay in the room. This whole exercise took 1 1/2 hours messed up my dinner plans and riuned the evening. Worst hotel i have stayed in for years (i stay away atleast once some times twice a week).

Why does the hotel antagonise guests by advertising the leisure facilities then charging extra for the privilege? £210 for one night B&B should cover a 10 minute dip in the pool!

The room whilst not large was nicely decorated and furnished in a traditional style with good quality furnishings. The bed was very comfortable and the bathroom large and very well presented. I chose to have breakfast in my room (a resaonable £3 tray charge) and the food was delivered on time, was ample, very tasty and nice and hot - one of the better breakfasts I have had in a London hotel!
I would have hapily made this a base for for a few days but was just here overnignt attending a formal dinner at another location.

Stayed 3 nights at this hotel through late rooms. Excellent location. Lovely room. Great breakfast included in the rate. Good value for such a smart hotel

Excellent position, great rooms and service, would stay there again

The staff were very helpful and plenty of them. The Hotel was clean and in a very convenient position for us as we were going to the museums just opposite. Had a very enjoyable stay.

We stayed here overnight whilst we attended a function elsewhere. Room was very good - no view but then we weren't there long enough for it to worry us. Breakfast in the room was very good although a little muddled to what we'd ordered !

A good hotel, staff were professional and courteous. The room was very small though, and the carpets and hallway shabby compared to the entrance.
All in all not a bad stay, pleasant, but a bit too expensive for what you get.