Regency Hotel Reviews

A nice hotel in a great location. We had an elipsium room and it was small, but furnished to a high standard.

A lovely little hotel all round. We stayed on New Years Eve (2011 into 2012), so didn't stay in the room much, but the room was very comfortable and value for money booking at such a late date. The front desk staff were very friendly and the check in process was simple enough. The location was fabulous in Kensington, meaning it was central enough for all attractions and the tube (South Kensington) was a 5 minute walk away. My only minor problem that I was not expecting was that as I was paying by Debit Card, opposed to Credit Card, I was charged an extra £50 on booking in. There were no quibbles in getting the refund upon check out the next morning, but having not been made ware of this in advance, I was slightly shocked. But no harm done - I thought I ought to make travellers on a tight budget aware in case this impacted there stay, but a good hotel. We didn't eat at the hotel so cannot comment on the food quality.

We stayed in one of the refurbished rooms with a King Sized bed. It was clean, new, modern and comfortable. The bed especially was very comfortable - memory-foam mattress I think. Reception staff were polite and helpful as were door staff. Our room was internal facing and we had no noise (but also no view of course). It's on a reasonably quiet road (for London), and about a 10 minute brisk walk to Gloucester road or Kensington South tube. This whole area has much more of a small-town feel than other areas of the west-end - considering this was mid December, there were not huge crowds around. Some of the corridors and stairs had yet to be refurbished - we understand some standard rooms are not yet refurbished. The reception area has some comfy sofa's and a nice open fire. We didn't use the bar or restaurant. It's walking distance to Hyde Park, Museums, Royal Albert Hall, Kings Road and Chelsea. No complaints. For us the room and location were the most important factors, and both lived up to our expectations.

We felt at home immediatly we walked through the door.The reception staff were excellent,the
concierge was the best ive ever had to deal with.He was professional at all times,without you realising it he had his experienced eye on everything.I felt looked after and everything without a fuss was perfect.The hotel was warm and inviting and we will definatly be staying again.

Although I have only given the Customer service a mark of 4, its hard to access it properly as we hardly saw them or had any reason to. The Hotel is clean, modern bathroom, great shower.
Would stay here again although pricey, great location for the West End and the museums.

Firstly, reception staff really friendly and the concierge, a nicer guy you couldnt meet. He lent my husband his tie, he forget his, no ruprise there, and we were rushing to a wedding. He also went into the street and around the side of the hoel to fins us a cab - top marks!
Room we stayed in had been newly refurbed. Small rooms but tastefully done, comfy bed and lovely shower room, nice flat screen TV's. View from the room of a wall, so not very picturesque but we were hungover, so not an issue :) The rooms are a bit of a rabbit warren, but again the hallways to the rooms are all newly refurbed, so nice. Cant comment on the food, we didnt eat there. For central London, great value for money. Would definitely stay again. And thanks again to Mr. Concierge!

The hotel was only a short walk from the tube station, and was in a very nice area. The room was fantastic and felt very luxurious. The bed was the most comfortable hotel bed I have every slept in! Very impressed. Would definitely stay there again.

My daughter and I enjoyed our stay at the Regency, the staff were very friendly and helpful.
The room was comfortable and very clean, however I did find that the noise from the heating duct outside of our bedroom window was slightly annoying. (my daughter didn't hear a thing!)
We would certainly stay there again if we had occasion to stay overnight in London as the hotel is in a very convenient location and we felt very safe walking back on our own after a night at the Royal Albert Hall.

Thoroughly enjoyed stay, perfect location, very central for what we were doing. Enjoyed the lighting features in the room. Thought it was nicely decorated and modern, clean etc. would def stay again. Staff very friendly and efficient. Very good value for money. Thank you for making stay so easy.

We came to London for a shopping day and stayed at the Regency Hotel, Covent Garden, This is my first visit to London, the hotel staff were very helpful and also upgraded us with no extra charge. Very impressed with the stay and the staff and the location.