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Regency House Hotel Reviews

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Overall Rating

4
Summary For All Guests
Customer Service Quality of Room Quality of Food
Cleanliness of Hotel Value for Money Family Friendly
81%
would stay again
Showing reviews by All Guests

All these reviews are written by real guests who booked through Hotels-London.co.uk or LateRooms.com

 Regency House Hotel out of 5 Customer Rating
Definately recommend and will stay again!

Room was very spacious!!! You get everything you need inside,all you need after long trip is a nice warm shower =) Breakfast cooked at the place , and you can choose from Continental and English, both were awesome. Customer service is at the highest level!

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Reviewed by R German From Vilnius, Lithuania Who stayed in February 2012

 Regency House Hotel out of 5 Customer Rating
Great cheap alternative to big chains in a central location.

Had a lovely stay, a bit smaller than a big chain would be, but comfortable bed, excellant service and a really nice breakfast. We were allowed to leave our bags with management on day of departure and loved the central location. Would definately recommend people to stay here

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Reviewed by C Brown From Swindon, England Who stayed in January 2012

 Regency House Hotel out of 5 Customer Rating
Not worth it!

I am not a prude and have stayed in many places- good and questionable. This was awful!! Enough said!

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Reviewed by Joseph T From Manchester, England Who stayed in January 2012

 Regency House Hotel out of 5 Customer Rating
Shameful

I have been staying in London for 6 weeks on a course for one day a week & looked for a hotel near to where the course was. This hotel looked ideal although on arrival it was nothing like the internet description. As a single female, it was creepy, the door key didnt work & i had to carry my bags up & down the stairs twice! The room was tiny & smelt of stale food & I slept in my clothes as the bed was horrible & appeared dirty. On asking for a receipt the next day i was given a piece of card with the amount scrawled on it which as it was for business was totally unacceptable, unfortunately there was no alternative. I can honestly say i was appalled & would never stay here nor recommend anyone else did!

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Reviewed by J Smith From Ashby De La Zouch, England Who stayed in January 2012

 Regency House Hotel out of 5 Customer Rating

The managers couldn't have been more obliging and helpful.

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Reviewed by E A From Shepton Mallet, England Who stayed in December 2011

 Regency House Hotel out of 5 Customer Rating
Good!

Clean, tidy and friendly attentive staff!

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Reviewed by Miss Jo Sharp From Who stayed in November 2011

 Regency House Hotel out of 5 Customer Rating
Disappointing 2 night stay...

I stayed at this hotel for 2 nights based on pretty good feedback and some pretty (although clearly misleading) photos of the hotel interior.
The bad points:
The decor: tired and in serious need of redecorating.
The breakfast area has 4 tables only (with occupancy at least 3 times the capacity) - guests should not be expected to have to dine with strangers - this happened to me on both mornings.
The walls between rooms are paper thin and its is possible to hear another guests TV as if you were in a cinema with them until the wee hours - not fantastic preparation for the day ahead.
Receptionist/Owner person attempted to overcharge me by £60.
The positives:
Good location.
Immaculately cleaned during my 2 night stay.
I will not be staying here again for £180.

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Reviewed by A Brereton From Eastbourne, England Who stayed in November 2011

 Regency House Hotel out of 5 Customer Rating
Good location and service, room too small.

The hotel is located in a very nice and convenient location for Oxford-Circus and Soho visitors. The staff are freindly and helpful, breakfast was excellent. My room was VERY small unfortunately, but I received a discount for that. WiFi is free all over the house.

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Reviewed by G H From , Germany Who stayed in November 2011

 Regency House Hotel out of 5 Customer Rating

The full English breakfast was delicious and the service very attentive. The rooms were very clean. The road noise is a problem if you like to sleep with a window open. Shower was perfectly hot.

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Reviewed by S P From Stafford, England Who stayed in October 2011

 Regency House Hotel out of 5 Customer Rating

Good value for money, very friendly staff and loved the little touches like herbal tea bags in the room

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Reviewed by Joanne T From England Who stayed in October 2011

WHAT DID THE BEST REVIEW SAY?

Room was very spacious!!! You get everything you need inside,all you need after long trip is a nice warm shower =) Breakfast cooked at the place , and you can choose from Continental and English, both were awesome. Customer service is at the highest level! Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly

Show More/Less 5 out of 5 Reviewed by R German
From Vilnius, Lithuania
Who stayed in February 2012

WHAT DID THE WORST REVIEW SAY?

I am not a prude and have stayed in many places- good and questionable. This was awful!! Enough said! Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly

Show More/Less 1 out of 5Reviewed by Joseph T
From Joseph T
Who stayed in January 2012
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