Radisson SAS Portman Hotel Reviews

Excellent hotel - upgraded free of charge rooms...
Excellent hotel - upgraded free of charge, rooms very clean and well equipped. Staff were all exceptionately helpful, courteous and friendly. A very enjoyable 3 night stay.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Sep 2009

We enjoyed a very comfortable couple of nights...
We enjoyed a very comfortable couple of nights at the hotel. Staff were very pleasant and helpful. Room very clean and comfortable. Well situated just off of oxford street and close to hyde park. U/ground just 10 mins or so away. We did eat a snack at the hotel which was very good but nit dinner or breakfast there so cannot comment.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Sep 2009

The location of this hotel is excellent but...
The location of this hotel is excellent, but the room we stayed in was very small with out-dated furniture, not enough closet space, it could do with refurbishment. For a 4 star hotel it was dissapointing, not enough value for money, I thought it to be a very expensive stay.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Aug 2009

I stayed in the Radisson SAS Portman last...
I stayed in the Radisson SAS Portman last week-end and overall was happy with my stay as my main requirement was to be very close to the centre of London. Being located just behind Marble Arch, the hotel location is great. However the room we were given had windows on the side of the building which were overlooking massive air con fans and the noise level was high and constant (the windows insulation was very poor). It's ok if you're in for a party week-end but not if you're on a business trip and trying to get some sleep. Also you could see that the room hadn't been revamped for the past few years, decoration was quite tacky and the carpet was a bit decrepit but clean. But again, great location if you're in for a city break.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Jul 2009

excellent hotel though expensive ...
excellent hotel though expensive
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Jul 2009

Nice hotel very clean friendly staff Food and...
Nice hotel, very clean, friendly staff. Food and drink a little pricey, even for London.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Jun 2009

Nice rooms small but nice Booked rooms one...
Nice rooms,small but nice. Booked 2 rooms one for me and one for my parents. Both rooms were small but had all working mod cons and a good shower. The room was warm but quiet. no biscuits with the tea amking facilities upset my parents! Bar was nice but expensive, didn't eat there. Well placed for shopping as it was only 5 minutes from Marble Arch Tube and Oxford St (selfridges end).
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jun 2009

Room unusually spacious for central London lt br...
Room unusually spacious for central London<br />Well equipped and quiet<br />Excellent fast, free wi fi connection<br />Only tea & coffe provided in the room - shame theer were no biscuits or fruit tea. <br />Mini bar very expensive<br />Room service food OK <br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Jun 2009

Staff were very friendly the hotel was clean...
Staff were very friendly, the hotel was clean. I would stay there again. Good value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Jun 2009

At plus VAT and with a free upgrade...
At 129 plus VAT and with a free upgrade to a top floor business room, we did well.<br />Beautifully furnished room with every facility. Really good value - only slight grump was the cost of food and drink in the hotel which was certainly not below average. However very good quality everything. Wonderful position.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 May 2009

Had a lovely stay The only negative point...
Had a lovely stay. The only negative point was that the bedroom (business class) was a little tired looking.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 May 2009

Pluses were the location and free internet access...
Pluses were the location and free internet access, but the (double) room was in need of redecoration and tiny (even by London standards) made worse by the lack of shelves or drawers: nowhere to store anything apart from the few things I could hang up. So a tiny room with shoes all over the floor because my T-shirts were sitting on the bottom of the wardrobe. Pure claustrophobia. Won't be going back.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 May 2009

my husband and i had very pleasand stay...
my husband and i had very pleasand stay in the radisson last week.<br />we will choose this hotel whenever we are in london again.<br />the only thing i notice is the light at the bed side not so good.<br />it would be helpful to have a lamp at each side of a double bed
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Apr 2009

There was a notice promoting water conservation yet...
There was a notice promoting water conservation yet the bath leaked through an ill fitting plug neccessitating regular topping up (Room 252)
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Feb 2009

We were upgraded to a business class room...
We were upgraded to a business class room at no extra charge - although they tried to charge a room rate of 134.50 instead of 114.50 - this was rectified as soon as I pointed this out, staff helpful at check in and very prompt to help with a broken coffee machine. No problems with noise. Room clean and spacious (for London). Very good location - 2 min walk to Oxford Street and lots of lovely shopping.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Dec 2008

We arrived at the hotel just after pm...
We arrived at the hotel just after 4pm, we were advised upon booking that we could check in at 3pm. Upon arrival we were informed that there were problems with the system and that we would have to wait. After half an hour of waiting i went to reception to see if i could again check in. We were then informed that there would be a further half an hour wait as our room was not ready! This was now around 2 hours later than the time we should have been checking in! As we had a show booked and needed to leave at 6:30pm, this meant that we were then unable to use the facilties that we had upgraded to use such as the gym and sauna etc. and we had to have room service (which i had to go to reception and order as the room's phone was not working) rather than using the restaurant. My wife was suffering with a bad chest infection and was therefore not really up to waiting in reception for over an hour before we could get in to our room. We were given a complimentary coffee and the price of our meal was taken off our final bill (this was 25.00) but i feel that this was insufficient as we i had booked the business class room to take advantage of the extra facilites that came along with it, which i could not use. Overall the hotel and room itself was excellent but the initial service was not up to standard for the price we paid. I would hope that we would receive some further gesture from the hotel to make up for this.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Nov 2008

The standard was what I would have expected...
The standard was what I would have expected from a quality establishment
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Nov 2008

The staff at this hotel were the best...
The staff at this hotel were the best I can remember having stayed with. When I told them my wife and I were there for our 10th Anniversary they gave us a free room upgrade and a tray of fruit. I had asked for some wine and flowers to be placed in the room and the flowers were beautiful and the wine excellent. They were friendly, helpful and extremely considerate. I would recommend this hotel to anyone. The only slight issue we had was the selection on the menu. I just did not feel there were enough choices.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Oct 2008

Upon arrival at the hotel at pm a...
Upon arrival at the hotel at 1:20pm, a room wasn't available (not been turned out yet). We had to wait until after 3pm for a room to be ready ...NOT NICE!<br />We were not alone in this.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Oct 2008

Great location for going out in West End...
Great location for going out in West End perfect for our night out. Upon arriving were upgraded to a business room so that made us happy :)
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Sep 2008

Just a stop over for us so we...
Just a stop over for us so we didn't try the food or any of the other facilities.<br />But the location was brilliant, just a short walk to Marble Arch and Patisserie Valerie<br />just around the corner - brilliant for breakfast.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Sep 2008

Although the hotel served it's purpose in so...
Although the hotel served it's purpose, in so far as the location went (v.near to the shops/concert we attended), the 'public' areas of the hotel were very smart. Unfortunately the same couldn't be said of our room (854). It was quite 'tired' and could've done with a re-vamp. My husband coulnd't believe it was a 4* hotel!<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Jun 2008

Good service excellent location Only gripe I have...
Good service, excellent location. Only gripe I have is that the bar was shut by 1am!! Unbelieveable!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Jun 2008

Stayed only night but was very pleased with...
Stayed only 1 night but was very pleased with room which was upgraded to Business class at no extra charge. Very well furnished, clean, and well equipped with bright and pleasant decor. Shower was excellent and free internet access was available. Did not eat in hotel. Found it excellent for short stay.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 May 2008

Overpriced small ''Business Class'' room on fifth floor...
Overpriced small ''Business Class'' room on fifth floor suffering badly from traffic noice. If light sleeper avoid rooms ending with 16. Handbasin with broken tap and stopper. Changed to room ending with 10 for second night, slightly larger and much, much quieter.<br />Stay again? Never at over a 1000 Pounds for 3 people in 2 rooms for a two night stay.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Apr 2008

Disappointing room for a hotel ...
Disappointing room for a 4* hotel
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Mar 2008

Horribly overpriced for a very average hotel ...
Horribly overpriced for a very average hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Oct 2007

The location of the hotel was great Just...
The location of the hotel was great. Just 2 minutes walk from Marble Arch underground & cost less than 5 in a taxi from Marylebone station. We stayed in a standard room & our laterooms price was 117 room only. On arrival the receptionist was quite aloof & we weren't "welcomed" or wished a nice stay. Our room was small but clean & nicely decorated. The queen size bed was comfortable & the air conditioning worked well. I don't have anything bad to say about the hotel but nothing particularly brilliant either. It was ok but nothing special. After reading so many good reviews I had high expectations but was left feeling quite disappointed.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Oct 2007

Hugely disappointed to learn after my return home...
Hugely disappointed to learn after my return home that my daughter had telephoned the hotel prior to my arrival to arrange wine or champagne in the room for me as it was a special ocassion. She was told this would be done but there was nothing there at all for me! I was not aware the trouble my daughter had gone to until I came back home.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Oct 2007

We were celebrating my husbands birthday which we...
We were celebrating my husbands birthday , which we notified the hotel at time of booking and they organized an upgrade ! Great! THe room was well proportioned, with a coffee maker and a great shower. Will be back!!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Aug 2007

Location was prime Choice for breakfast was varied...
Location was prime. Choice for breakfast was varied particularly for the non cooked section. We were given an upgrade so we were very pleased with the accommodation.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Jul 2007

Would definitely recommend this hotel Location service room...
Would definitely recommend this hotel. Location, service, room were all great. Small mix-up with the cost of the room but was dealt with without any problems.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Jun 2007

the location of the hotel was excellent for...
the location of the hotel was excellent for shopping in London and visiting restaurants etc. We got upgraded to a business class room which was fab, very modern rooms and facilities (molton brown toiletries gave it that extra buzz).
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Jun 2007

the room was excellent the breakfast was excellent...
the room was excellent. the breakfast was excellent . the staff, the location, the atmosphere, the way we were greeted upon our arrival, everything absolutely top drawer. would recommend to anyone.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jun 2007

I had room servcie - and the breakfast...
I had room servcie - and the breakfast was cold and very unappealing.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Apr 2007

Very friendly and efficient all round Received free...
Very friendly and efficient all round. Received free room upgrade due to some difficulties they were having with the lifts. This was not really an issue for me but it was a nice/thoughtful touch to provide the upgrade. Front desk staff & night porter were friendly and helpful. The minicab firm they use was excellent...a big S-class Merc (!) arrived very soon after ordering the minicab & it got me from the hotel to Stanstead airport in just 40 mins! OK, it was early on Sunday morning but that's still impressive...especially if you're running a bit late & you've just discovered the Stanstead Express trains have been replaced by a bus service that day! Like most hotels, their "rack-rate" is certainly a bit steep but, if I can get booked in for c120 a night in future, I will definitely stay here again - and would happily recommend it.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Mar 2007

Had a problem on checking in because the...
Had a problem on checking in because the reservation made via Laterooms at about 10.30pm the night before had not reached the hotel so there was in fact no reservation when we arrived at noon the next day. That said there was availability. Also on reserving on the website I specified 2 adults but was never asked for the second name although the booking confirmation specified 2 adults. Despite this they were only expecting 1 for breakfast the next morning.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Feb 2007