Radisson Edwardian Vanderbilt Hotel Reviews

We had a very relaxing stay at this hotel - the main purpose of the trip was to visit the Natural History Museum and go out at night. The hotel is a couple of minutes walk from the museum - very convenient. Staff were friendly, helpful and polite. We had a very good evening meal in the hotel restaurant on one night and we would have no hesitation in staying here again.

This hotel is awful. We were charged twice for the room. The room was grubby, small and just plain awful, what you would expect of a 2 star hotel.
Have complained to manager and CEO, this is truly the worst hotel I've ever been to.

This hotel was in an excellent situation/location with parking available all around after hours and at weekends. The Natural History Museum is easy walking distance and it was comfortable and quiet too. The staff polite, pleasant and keen to please.

Lovely stay and will come back

Warm and professional welcome from the Receptionist. Overall a good stay. Room very small but adequate enough as I was going out to an event and so only needed to sleep. However, I got a wake up call that was not requested at 7.30am and Housekeeping staff talking outside my rooms despite the 'do not disturb sign'. Shower temperture was challenging to change - instructions on tiles would be useful as the water was scalding hot. Breakfast staff need to improve on friendliness.

As usual, we had en exellent stay at Radisson. The staff is very friendly and offers exellent service. The breakfast selection and quality are first class.

Reception staff were very welcoming, smiling friendly.
Waiter was excellent very customer focused

A pleasant experience all round. The chap who met us at reception was particularly helpful (can't remember his name, unfortunately). Breakfast was on top of the room cost, but was very nice. Slight complication with payment on checking out, but was all sorted out OK.

As all hotels in the Radisson Edwardian group, this is a very nice hotel. Clean and quiet. My only wish is for a bit more closet space as I hate keeping my clothes in the suitcase.

The reception staff were absolutely fantastic. After realising I had been booked into the hotel for the wrong day, the reception staff did all they could to accommodate me for the night I required.