Spacious room, fantastic food but poor housekeeping & attention to detail
On arrival bedroom was freezing cold, heating had not been on and I didnt feel welcome. Room however was very spacious with ensuite.
TV freeview channels were slightly confusing and very old fashioned.
Shower following morning was difficult to operate, called reception to ask for assistance (twice) and a male was sent?? I was not very impressed, he turned shower on for me but it was freezing cold so I had a bath.
I then went to make myself a coffee in my room, it was poor cheap quality coffee that tasted nasty. The plug socket on the counter was not attached to the wall securely and needs urgent attention.
I had a lamb cutlet evening meal was delicious and very good value for money considering London location.
Staff were very friendly and parking was good
Summary
Customer Service
Quality of Room
Quality of Food
Cleanliness of Hotel
Value for Money
Family Friendly