Quality Crown Hotel Hyde Park Reviews

The hotel is close to Paddington, a plus for me. Rooms are small, clean, comfortable, and quiet, with en suite. But internet access is expensive (15GBP per day) so beware when booking. The breakfast as part of the tariff was good, and the staff very pleasant.

The hotel staff were very pleasant and helpful.. The room was rather small. For the price we paid for 2 nights (£258) it seemed rather poky. Apart from that one negative criticism, the hotel was fine. Very handy for central London and well serviced by underground and buses

We thought the location was excellent! The room needed more outlets to plug into, and the rooms needs an alarm clock/radio.
The TV channels were limited, there were no face cloths.
The staff were extremely helpful, the location was excellent. The hotel was very clean, It was quiet on the square, the breakfast was always the same but very well prepared, the coffee hot and strong, the tea hot, the hot chocolate delicious.
We would stay there again, but we really needed a clock in the room.

We booked a double room and was given a single after complaining we were told it was a small double which we had booked,we explained we would not both be able to sleep in the small, bed we were then told the hotel was full.I asked to see the manager or some one in charge and was told there was no one to complain to.Yet after saying I would give the hotel a bad review we were given a double room at 11.30 at night,by the we had had enough.Dont go

All the staff were very polite and helpful. I have no cause for complaint whatsoever.

Lovely quiet square very close to Paddington station and Hyde Park and within walking distance of Oxford Street.
Ensuite room was clean and furnished with hairdryer, safe etc. Staff were very friendly and helpful. Good breakfast. Would stay here again.

This is the worst hotel we have ever stayed in. Check in was incredibly slow, the lift is on its last legs, very slow and stops at random. The room was nice enough but at night it showed its true colours ! walls are paper thin , you can here people talking etc ! the door frame let so much light we had to try and block up the cracks with the throw on the bed , our clothes anything ! the corridor light was on all night and I couodnt see a way to turn it off. The next morning was even worse , we went down to breakfast at 8.45 to find about 30 people queuing to get into a small breakfast room that was already full. We went to check out and said that the room price included breakfast which they couldnt provide in reasonable time. They said that the breakfast was complimentary so no reduction for no breakfast. We went to a very nice italian cafe but still had to pay £20 for a breakfast that was included in the price of the hotel. Needless to say we do not recomend it and think you should take it off your books !!

At first the lady at the Crown Hotel made us feel as if we were getting an upgrade. We were the lucky ones to go to a new refurnished room. In fact we were dropped at the Mercure on a bussy road? Verry bad. We would like compensation!
Kind Regards, Jan and Monique

Small room, one side of the bed was against a wall, the wall was so thin, could hear the couple talking, good job that was all they were doing. No room to move, tea making was fixed on the wall, as there was nowhere else to put it. Bath taps were old and we could not turn the water off, and the taps were so close to the wall you could not get your hand around it. Only one slow lift and hotel was full, long queue for breakfast, but breakfast was good !! It looked as if the room had once been a nice big one but had been made into 2 as we had only 1/2 a window. With a wide choice of hotels in London why would we stay again.

Maybe I'm a spoiled American, but the room was about 9x12 and didn't allow for much more than sleep and shower. On the other hand, the room was clean and luxurious. The service was incredible. The buffet style breakfast was a little disappointing, but I went to breakfast near the end, so maybe it had just sat there a while.
It's a nice place overall. If you don't plan to do more than sleep and shower in the room, it's perfect. If you need anything and have questions about the London, the staff is amazingly helpful. I'd stay there again.

Fantastic hotel, very clean and in an ideal place for local attractions. Breakfast not very nice, the only downfall.

Great choice for visitors arriving at Paddington Stn. Hotel easy to find and good surrounding food and drink options. Hotel set back from main road and therefore quiet. Staff friendly, rooms clean and adequate for short stay as room a little small.

The hotel is only 5 minutes walk from Paddington Station so very convient for late arrivals there. It lies in a cul-de-sac off Sussex Gardens and is reasonably quiet. The room was of a high standard with a good bathroom and was a reasonable size with adequate space for your clothes. I didn't have dinner but the breakfast was good. The area is well served with a wide range of bars and restaurants within 10 minutes walk. Overall it was good value for money and I would stay there again.

For Central London this is an excellent value location and hotel

They made mistakes on my booking and never haven't say a sorry, one of the female staff on reception is very rude. The room is clean but very small, not worth 100 pound/night, less than 10m2, and the bed is half size compare what shown on their photo. Definitely not going to stay there any more

Tiny tiny room, paper thin walls, may as well as slept with the man in the room next to me!

Impressions of Paddington being a noisy built-up area to stay were disproved when we found this hotel in a quiet square which is not only within easy walking distance from Paddington railway station but also about the same distance to Hyde Park. A leisurely stroll through the park brings you to the Albert Hall and South Kensington. Access to the West End is easy either via the Central Line or on buses from Lancaster Gate.
A comfortable room and courteous service made our stay an enjoyable experience.

Booked on LateRooms after reading decent reviews mainly because of its convenience to Paddington as we had to catch Heathrow Express early next morning. The Receptionist was very helpful as we arrived too early for check-in. We were upgraded to a 4 poster room which was lovely at no extra charge which was great.Only disappointment was the breakfast which was all pretty tasteless mainly tinned we thought. Otherwise nice location in quiet square and easy to find. Would stay again.

Room extremely small. Breakfast room - tables packed so closely together, you could hardly sit down and I am not fat! Food half warm, half cold - left the breakfast as it was not up to standard.

The service at the hotel was very good and cleanliness was good. The room was very hot and had a stand alone fan on constantly and the windows open at all times (even through the night) to try and keep it cool. We had three single beds in the room and I feel it really is only big enough for two beds. Breakfast is also an adventure. The restuarant is not big enough to hold everyone and we waited for a table for half an hour on our first day. They don't have many tables of four and those in couples got in quicker than us, as a table for two became available, even though they had only just arrived for breakfast and we had been waiting for a long time. On our second morning we arrived earlier and got in much quicker. The early bird catches the breakfast! However, the service and attentiveness at the hotel was excellent and it is very well placed for visiting most of the top attractions in London.

Theowner was really helpful and friendly and the accomodation was first rate. I loved the wet room bathroom and it was so peaceful that I overslept! That is so unusual for me so I must have been totally relaxed! I only stopped one night as I wa son business but I will be back! Great value for money.

Stayed for one night on business and the experience summed up a trend of disinterested staff/management and lack of customer service which seems to be becoming more and more prevalent across the service sector.
TV in room not working, which was known to staff - said, I was happy to change rooms - but they insisted on trying to fix TV (which actually involved just coming back every 30 mins to see if it had sorted itself out!) - eventually I got fed up and asked to move rooms - ended up in a room with only single beds having specified souble room for single occupancy - no apology or urgency to serve the customer - staff completely disinterested - why didn't they just tell me that the hotel was full and that they were struggling to find another room in the first place!

The room looked quite pleasant until we tried to go to sleep around eleven when a generator outside Room 608 on a wall started up and the whole room shook with the volume of it for an hour or so then switched off to a low hum for a further hour then started up again.. There was a brief break between 2.30 and 6 when it started up again. The hotel manager heard it and we received a full refund. No sleep barely at all and had to curtail our stay in London as we were both exhausted.

We would definatelly use this hotel again. The foyer area is clean, pleasant and welcoming and the same can be said about the staff there! The room was very clean and attractive, but the only down side was that it was very hot. There was an electric fan in the room, so not too much of a problem.
Absolutely cannot fault the service-with-a-smile, in the dining room, and the breakfast was really first class, with lots of choice and everything fresh.
We will definately stay there again and highly recommend this hotel.

The hotel was easy to find . On arrival we had a swift check in . The room was great , very clean . I would recomend it to my freinds .

We thought the location of the hotel was great and although the hotel doesn't offer parking, we were able to park on the square outside the hotel for only a few pounds. We were disappointed with the size of the double room, for the money we paid we expected bigger. It was clean though and all the staff were pleasant and helpful.

Check-In was slow and very painful - a long wait and then when we finally got to the front they had no record of one of my bookings. The room was incredibly small. Was not too upset as got a good price through laterooms but would certainly not recommend paying full price!

Hotel room was clean and tidy. Not sure about 4 star AA for room due to the aircon unit venting out window with 4" ducting. Woken at about 6 am by music from breakfast room below so not that happy. Breakfast was good with excellent service. I would stay again

This is a well-positioned hotel on a lovey quiet square close to Hyde Park and Paddington, tidy and with great staff and a decent breakfast BUT for the umpteenth time this year I was kept awake by a horrendously noisy ventilation system. Not aircon this time but the bathroom extractor system which was on all the time and not just when the b/room was in use.
Sort it out. I come down the night before so that I am fresh for my early meeting. I may as well have got up at 04:30 to catch the early train and still turn up bleary-eyed!

A hotel trying (but not succeeding) to punch above its weight. Clean, but with small rooms (Standard Double just about accommodates the bed) and limited facilities. . Dining room in basement is full of tables- don't take a bag down. The Staff are willing, and tried to be helpful, but were not well trained, and there was typically only one person on quite a busy reception. Wi Fi is expensive too.

The quality of the room would be about 5, 4 being mean that it was two singles pushed together. The reality, beds aside, was that while the location and the price were great the room was not restful in the slightest. Situated at the back of the hotel the room must have been above the heating/cooling system and it was noisy, loud, ruinous to any sleep and not worth a penny of the price paid.
Before booking ensure your room is not near the back. If you can't avoid this hotel. It could only be considered a 4G if the offending rooms were removed from the availability altogether. Feel robbed to have had to pay for such a terrible room.

Disappointed that we could not have even the news on the tv or the internet unless we paid 14.99. people who worked there were friendly , beds comfy , very clean .

Hotel nicely situated near to Marylebone and in a quiet street. Staff were friendly, welcoming and happy to store bags when we arrived early and for later collect on our last day. Room was a good size although another guest we talked to said his was small (single occupant). Some room fittings a little tired, but room was clean and comfortable with all the expected facilities.

Hotel was good value, clean, good location, walking distance to Paddington but quiet for London. Beds were comfy and it was good breakfast was included although the breakfast was average for a 4*hotel. Staff were friendly and helpful, only slight downside was room was quite compact but that was fine for a weekend.

Nice clean hotel. Good service. reasonable breakfast. good location. would stay again

Great location in central London, only a short walk from Paddington Station, with lots of restaurants and bars nearby.
My room was small (a single), but adequate and clean, well laid out with a good en-suite.

This was on offer so you tend to expect that you may get second best but far from it - friendly welcome, good (and quiet) room, and hearty breakfast. The offer made it very good value and I would go again.

Good valve for money considering it is in the middle of London. Within walking from main line station. Very pleasant staff and comfortable room ..... but way, way too hot! had a ground floor room and was not comfortable about leaving windows open at night to keep room temperature down. Turn the temperature down and save on the heating bills!!
Will be happy tostay again in future and will tell friends.

Talbot square was a lovely quiet setting the hotel was very good and the staff could not have been more friendly and polite,nothing was too much trouble for them,the dining room was lovely and the breakfast was one of the best we have had,everything was very clean and beds very comfortable,we will definately stay here again

Hotel was very clean, staff we very helpful, breakfast was very nice. very pleased with the accomodation and staff.