Parkwood at Marble Arch Reviews

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What is advertised on the website and the reality are very far apart. I was put in a 'single room' which was in fact a tiny little box room, accessed via an under-the-stairs door. It was cheap in extremis and the bed itself was sitting upon a shelf and clattery leg arrangement.

Great customer service. Very clean rooms.

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Booked a last minute room for a very reasonable price. Lovely room, very clean, and in a very central location. Definitely come back and stay again!

Pleasant, clean, quiet room with more than average coffee, tea and toiletries - friendly staff - all at a very reasonable price

Very pleasant stay, a small room but clean, a little too warm for us. Excellent location.

Ok, here we go. I booked a single room with shared bathroom. I knew there was no lift because it is a historic building. Nevertheless I expected 3 star standards. The bed itself was good and clean. The sink in the room had no plug and it smelled out of it. The cheap curtains were once white, but now a very dark grey with spots. The aluminium frame windows would need maintenance and cleaning too. Unfortunately the pipes of the sink next door go through the room, so every time your neighbour opens the tap you have the gargling noise of the water running through the pipes, day and night. The shared bathroom was cleaned once a day, but the silicon in the shower was largely black from mould and needs replacement. Most of the time the water wasn't draining properly and you had to wait for it to disappear a while in shower and sink in the room. Ok, enough about the room. The breakfast was alright, but when I ordered a tomato with scrambled eggs, I got one out of a can. Never had that one before.
If you like old hotels, you might be happy there. If they kept maintenance and housekeeping up to a 3 star standard, it would have been a faboulos place to stay, but so it was merely a place to sleep.

Situation of hotel perfect for access to many sites, buses, trains etc. Rooms very tired, ok for overnight stay, good value for money, breakfast plentiful. Would choose a travel lodge next time as bedroom room and shared shower room did depress me

As this was a late booking, we had a three bed room for a discounted rate. Handy for Marble Arch Tube. Full English breakfast freshly prepared and served with a smile.

The accommodation easily exceeded my expectations. The owner and staff were all friendly and the room was clean, warm and comfortable. The room was on the small side but, since I had only booked this so as to be be able to stay in town after a late meal, that was of no concern. The breakfast was great and the staff efficient and friendly. The room was at the very top of the building and I counted over 90 stairs when walking down to the basement breakfast room on the morning of departure. Obviously climbing those steps might be a problem for some people but this was a budget room and I found the climb quite acceptable. If I had to make any negative comment - and I'm reluctant to - the shared top floor shower room was little clunky and the shower head didn't really sit in the holder very convincingly. Overall a good experience and I would definitely use this hotel again should the need arise.

A small basic room, the staff were very friendly, and the room was clean. Good value for money. Ideal bed for the night for a business trip or an inexpensive weekend away in a good location. No lift and small rooms, not so good for large families or the less mobile.

Room was clean, comfortable and spacious with a nice Breakfast supplied in the morning. Would visit again

Great central location but other than that I would not recommnend this hotel, although the bed was very comfy. Room very small and very tired decor, tv miniscule, 4 flights of stairs and no lift and generally pretty shabby without the chic.

Due to the large number of steep steps this hotel is not suitable for people with mobility problems. The welcome I received was extremely friendly, personable and helpful. The breakfast was very nice. The carpet in my room was dirty and the shower leaked a bit. A lightbulb was gone in one of the lights over my bed but I pointed it out at Reception and they duly apologised. No air conditioning but a very nice fan in the room. Not bad value for money but as the service is a bed for the night and breakfast I don't see how they can call it a hotel.

It's a real pleasure to find friendly, well-run independent hotels amongst the morass of faceless chains in central London. The receptionist was friendly and helpful, and unnecessarily apologetic about the lack of lift. (The hotel is in an early 19th-century townhouse which retains many of its original features.) My room was clean, comfortable, and characterful - one of the old servant's bedrooms, I guess, up in the eaves. There was an abundance of free toiletries and the (shared) bathroom was spotless. Breakfast was delicious, prompt and in delightful surroundings. I would definitely stay here again.

Great location. Right in the heart of it all but on quiet side street so easy to sleep. Was in single room so small but had tv and kettle. what more does a single traveller need?!! Breakfast was nice. Great value for money.

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Great location, very friendly staff and a super breakfast. All the ingredients for a welcome stay in London

Location is just off the Edgware road, 5 minute walk from Marble Arch underground station.
Rooms are small but ample for a one night stay, shared bathrooms are spacious and clean, although somewhat busy, even at 7am!

The welcome from the lady on reception couldn't have been warmer - she was really lovely, incredibly polite and very helpful.
My room was right at the top of the hotel, and the steep stairs took some negotiating with a couple of cases, but the room was bright and airy, incredibly clean and well furnished. The general decor of most of the hotel was a little "tired" but it was all very clean.
Breakfast was excellent - good choice of food, beautifully cooked and not small portions!
An ideally located hotel for the Tube and the Oxford Street shops, and a very pleasant place to stay.

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On the good side, this is an excellently located hotel, with excellent, helpful staff both at reception and for breakfast. On the downside, there is no lift, the room was quite cramped, they are not ensuite. Yet I ended paying nearly £100, and this was 'a good deal'. You are paying for location, good service rather than a comfortable hotel.

My room was only so-so, a bit small and not the best for sound insulation, but all the staff were really friendly and the cooked breakfast was better than most.

Room was very tatty, although it looked clean.
Whilst a full english breakfast was provided, it arrived far too quickly to have been freshly cooked.
No lift!

Pity as the building style is one of my favourite type of London properties. Nice Edwardian white building seen in various period dramas. Right by Marble Arch, and walking distance of Edgware Road. It was ok. Bed was ok, sheets were clean, TV worked etc. WiFi was poor as would not work with my Mac. Bathroom showed signs of damp, think it was in bad need of a re-tile and there was no sink in the bathroom, it was in the room itself. Breakfast was pleasant enough as were staff.

Nice hotel, nice staff, great breakfast, good WiFi.

Excellent food friendly staff clean room ideally located what more could you want

Great Location clean and friendly

We received a friendly reception at Parkwood and although the room was basic, it was clean, everything worked OK, we had a great breakfast and were pleased with our stay. We would certainly consider it again if we needed a very central overnight stopover in London and it was good value for money.

Good location, good breakfast, comfy bed, very clean, bit dated, good value for money. but would stay there again and tell my friends to aswell

I was very happy with my stay at this hotel. My room was very pleasant, clean and comfortable. I did have to share a bathroom which I'd rather not do, but for the price you can't expect everything. The room was nicely furnished, with sink, tea & coffee-making facilities, and a nice comfortable temperature. As I booked the last room in the hotel I was on the very top floor, which meant climbing 80 stairs with my bag. This was fine for me, but others may want to consider whether they could manage this. The receptionist was friendly, pleasant and helpful. Overall I was happy and would stay here again.

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I enjoyed our stay there, clean with a small room. A bit disappointed that we didn't get the double room we booked (two beds pushed together) but all in all I would recommend this.

The hotel was clean and quiet, and staff were exceptionally nice. It's location is excellent. Bathroom is shared, but it was clean, so not a problem either.
Breakfast was ok - breakfast staff were extremely friendly. The only change I would suggest is to provide fruit or a fruit salad at breakfast.

Small and friendly hotel very conveniently situated within easy reach of London sights.
Hotel staff were very helpful and the breakfast had both variety and quality.

5 mins walk from nearest tube station and just across the road from Hyde Park. Room was clean and spacious. Staff were friendly and breakfast good.
However, had a bizzare experience when booking. My partner's card details were given to LateRooms over the phone by myself, and I was told this was not a problem. I was then contacted by the hotel who said that, because the booking and payment names did not match, my partner must send a copy of both the front and back of his debit card via email! Of course we refused to do this and instead, his signature was checked on arrival. Not a problem in the end but was slightly off-putting.

It was okay and it WAS in Westminster area - a bonus for us. It fitted the purpose. It looked good on the outside. We had to run the fan all night as the rooms have no central air-conditioning.

Booked thinking I had ensuite room but didn't. However, although bathroom very tatty, all basically clean and functional, room ok - actually lovely and quiet at the back of the hotel. Free wifi and location a definite bonus. Be careful about what floor you are on if not fit - 4th floor is quite a climb with your bags. Good value if you accept the limitations and don't want to be there too much