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Parkwood at Marble Arch Reviews

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Overall Rating

4
Summary For All Guests
Customer Service Quality of Room Quality of Food
Cleanliness of Hotel Value for Money Family Friendly
83%
would stay again
Showing reviews by All Guests

All these reviews are written by real guests who booked through Hotels-London.co.uk or LateRooms.com

 Parkwood at Marble Arch  out of 5 Customer Rating
Convenient location, but nothing else...

Ok, here we go. I booked a single room with shared bathroom. I knew there was no lift because it is a historic building. Nevertheless I expected 3 star standards. The bed itself was good and clean. The sink in the room had no plug and it smelled out of it. The cheap curtains were once white, but now a very dark grey with spots. The aluminium frame windows would need maintenance and cleaning too. Unfortunately the pipes of the sink next door go through the room, so every time your neighbour opens the tap you have the gargling noise of the water running through the pipes, day and night. The shared bathroom was cleaned once a day, but the silicon in the shower was largely black from mould and needs replacement. Most of the time the water wasn't draining properly and you had to wait for it to disappear a while in shower and sink in the room. Ok, enough about the room. The breakfast was alright, but when I ordered a tomato with scrambled eggs, I got one out of a can. Never had that one before.
If you like old hotels, you might be happy there. If they kept maintenance and housekeeping up to a 3 star standard, it would have been a faboulos place to stay, but so it was merely a place to sleep.

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Reviewed by Mirko K From Germany Who stayed in January 2012

 Parkwood at Marble Arch  out of 5 Customer Rating
Not suitable for people with mobility issues, we were up 4 flights of stairs, very steep and narrow

Situation of hotel perfect for access to many sites, buses, trains etc. Rooms very tired, ok for overnight stay, good value for money, breakfast plentiful. Would choose a travel lodge next time as bedroom room and shared shower room did depress me

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Reviewed by Kay B From Glasgow, Scotland Who stayed in January 2012

 Parkwood at Marble Arch  out of 5 Customer Rating
Friendly and convenient bed and breakfast

As this was a late booking, we had a three bed room for a discounted rate. Handy for Marble Arch Tube. Full English breakfast freshly prepared and served with a smile.

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Reviewed by Andy S From Broadstone, England Who stayed in January 2012

 Parkwood at Marble Arch  out of 5 Customer Rating
It's not the Ritz but then it is perfectly adequate, clean, warm and well-located accommodation

The accommodation easily exceeded my expectations. The owner and staff were all friendly and the room was clean, warm and comfortable. The room was on the small side but, since I had only booked this so as to be be able to stay in town after a late meal, that was of no concern. The breakfast was great and the staff efficient and friendly. The room was at the very top of the building and I counted over 90 stairs when walking down to the basement breakfast room on the morning of departure. Obviously climbing those steps might be a problem for some people but this was a budget room and I found the climb quite acceptable. If I had to make any negative comment - and I'm reluctant to - the shared top floor shower room was little clunky and the shower head didn't really sit in the holder very convincingly. Overall a good experience and I would definitely use this hotel again should the need arise.

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Reviewed by Martin W From Hindhead, England Who stayed in December 2011

 Parkwood at Marble Arch  out of 5 Customer Rating
Good value for money.

A small basic room, the staff were very friendly, and the room was clean. Good value for money. Ideal bed for the night for a business trip or an inexpensive weekend away in a good location. No lift and small rooms, not so good for large families or the less mobile.

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Reviewed by Rudd James From Preston, England Who stayed in December 2011

 Parkwood at Marble Arch  out of 5 Customer Rating
Good price for the location and relatively close to bars and restaurants

Room was clean, comfortable and spacious with a nice Breakfast supplied in the morning. Would visit again

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Reviewed by J Duffy From England Who stayed in November 2011

 Parkwood at Marble Arch  out of 5 Customer Rating
Disappointing for the price

Great central location but other than that I would not recommnend this hotel, although the bed was very comfy. Room very small and very tired decor, tv miniscule, 4 flights of stairs and no lift and generally pretty shabby without the chic.

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Reviewed by T Grant From Leeds, England Who stayed in October 2011

 Parkwood at Marble Arch  out of 5 Customer Rating
Reasonable accommodation for £80 per night.

Due to the large number of steep steps this hotel is not suitable for people with mobility problems. The welcome I received was extremely friendly, personable and helpful. The breakfast was very nice. The carpet in my room was dirty and the shower leaked a bit. A lightbulb was gone in one of the lights over my bed but I pointed it out at Reception and they duly apologised. No air conditioning but a very nice fan in the room. Not bad value for money but as the service is a bed for the night and breakfast I don't see how they can call it a hotel.

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Reviewed by Alison C From England Who stayed in September 2011

 Parkwood at Marble Arch  out of 5 Customer Rating
Friendly, pleasant, well located

It's a real pleasure to find friendly, well-run independent hotels amongst the morass of faceless chains in central London. The receptionist was friendly and helpful, and unnecessarily apologetic about the lack of lift. (The hotel is in an early 19th-century townhouse which retains many of its original features.) My room was clean, comfortable, and characterful - one of the old servant's bedrooms, I guess, up in the eaves. There was an abundance of free toiletries and the (shared) bathroom was spotless. Breakfast was delicious, prompt and in delightful surroundings. I would definitely stay here again.

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Reviewed by Eleanor R From Chipping Norton, England Who stayed in August 2011

 Parkwood at Marble Arch  out of 5 Customer Rating
Parkwood Marble Arch Review

Great location. Right in the heart of it all but on quiet side street so easy to sleep. Was in single room so small but had tv and kettle. what more does a single traveller need?!! Breakfast was nice. Great value for money.

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Reviewed by Stanley Milne From Arbroath, Scotland Who stayed in July 2011

WHAT DID THE BEST REVIEW SAY?

The accommodation easily exceeded my expectations. The owner and staff were all friendly and the room was clean, warm and comfortable. The room was on the small side but, since I had only booked this so as to be be able to stay in town after a late meal, that was of no concern. The breakfast was great and the staff efficient and friendly. The room was at the very top of the building and I counted over 90 stairs when walking down to the basement breakfast room on the morning of departure. Obviously climbing those steps might be a problem for some people but this was a budget room and I found the climb quite acceptable. If I had to make any negative comment - and I'm reluctant to - the shared top floor shower room was little clunky and the shower head didn't really sit in the holder very convincingly. Overall a good experience and I would definitely use this hotel again should the need arise. Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly

Show More/Less 5 out of 5 Reviewed by Martin W
From Hindhead, England
Who stayed in December 2011

WHAT DID THE WORST REVIEW SAY?

Great central location but other than that I would not recommnend this hotel, although the bed was very comfy. Room very small and very tired decor, tv miniscule, 4 flights of stairs and no lift and generally pretty shabby without the chic. Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly

Show More/Less 1 out of 5Reviewed by T Grant
From T Grant
Who stayed in October 2011
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