Park Plaza Victoria Reviews

Overall a great experience a shame that the...
Overall a great experience, a shame that the entrance to the executive lounge was not put on our key, as it should have been. Woman who checked us in was very friendly and helpful.
Reviewed by Roger Egloff; Reviewed in 02:11 8 Nov 2009

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Reviewed by Tom Shorter; Reviewed in 11:36 28 Oct 2009

Beware all if you are paying your bill...
Beware all if you are paying your bill with cash after they have taken any card details at reception which is their policy for reservations please check that they have credited back any monies against that card. We did pay cash and they still took payment against the card which i am having a awful job getting back.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Sep 2009

The hotel is right in the heart of...
The hotel is right in the heart of London Victoria, precisley where we wanted to be. The rooms are good. I was a little diapointed that we informed the hotel we were arriving at 9pm, I was suprised that the room was not ready. We asked for more milk to be provided, this was agreed, however it never arrived. It is clear that they have a problem with housekeepinh. Other than those small problems, we would stay at this hotel again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Aug 2009

We were attending our son's engagement party in...
We were attending our son's engagement party in London and booked one night at the Park Plaza.<br />We were very impressed from the moment we arrived with the staff, the rooms and cleanliness. The breakfast was great with plenty of choice.<br />One of the rooms was even upgraded free of charge to an apartment which was amazing with superb views over London Eye, St Pauls, Big Ben & Canary Wharf.<br />Wish we could have stayed longer!<br />Will definitely use this hotel again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Aug 2009

Hotel was excellently located for various theatres It...
Hotel was excellently located for various theatres. It was a lovely hotel but our only complaint was their executive lounge was like a public bar - over used with too many children running around it.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Aug 2009

Excellent and central location close to Victoria Station...
Excellent and central location close to Victoria Station, which is especially convenient for people using Gatwick Airport. Good and friendly service, decently sized rooms - in short: a very solid hotel suitable for both business and leisure trips.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Jul 2009

I know it's London but for the price...
I know it's London but for the price you'd think you could have a quiet room - a bad nights sleep ruined an otherwise nice stay.<br />If you're thinking of staying here, perhaps earmuffs are the answer!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Jul 2009

I booked this hotel as it was close...
I booked this hotel as it was close to Victoria and we experiencing the Orient Express. It was a lovely hotel, although a little pricey I felt. However, the room was very spacious, the bed was HUGE and the bathroom and bedroom was clean with fresh towels and bedding every day.<br />We didnt experience the food, or drinks in the hotel but there are plenty places to eat and drink around the hotel.<br />Fab Mexican down the road which we ate at the first night.<br />Husband disappointed no biscuits with the complimentary tea/coffee which is unusual for hotels.<br />Would stay again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Jul 2009

The room was very clean and modern however...
The room was very clean and modern however I felt the goods in the mini-bar where a little over the top cost wise and for how much I paid for the room I thought there would have been more TV channel access. It was also a shame that many rooms can hear lots of noise from Victoria bus station but that is to be expected.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Jul 2009

i got this room for a bargain on...
i got this room for a bargain on late rooms, but could not have been disappointed with anything! I was able to check in 2 hours early and a courteous gentlemen on reception did this, all the staff were brilliant, subtle and efficient throughout the stay.<br />I didn't eat breakfast, but did use the gym, which was reasonably basic, but had enough equipment (treadmills, eliptical trainer, bike, weights etc) .
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Jul 2009

We only stayed the one night but the...
We only stayed the one night but the experience was a very positive one. Staff were extremely helpful and curteous, the whole hotel and rooms were very clean and well presented. The facilities and small touches impressed us - ice available on all floors, huge comfy beds. The only slightly disappointing part was the price of the drinks - nearly 12 for a Corona and a glass of white wine!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Jul 2009

Great location good staff Really nice sizey rooms...
Great location, good staff. Really nice sizey rooms
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Jun 2009

We stayed here at the weekend and had...
We stayed here at the weekend and had a great time. It is right on the doorstep of Victoria Railway station/underground but you do not here any noise from within the hotel. We walked several times from here into town (about 2 miles) and you get a great relaxing walk past buckingham palace, st james park and up to piccadilly square. Its an ideal base for shoppers, theatre (Wicked and Billy Elliot are just a few hundred yards from the hotel itself).<br />I would definitely stay here again, rates were reasonable and the only complaint was our telly kept going on the blink and despite complaining several times it wasnt fixed or compensated. <br />We didnt have any food at the hotel, breakfast rates were quite expensive so we chose to eat out. There's a great Mexican just down the street from it, looks cheesy outside but the food was excellent and massive portions!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Jun 2009

Great Location close to Victoria Station and the...
Great Location close to Victoria Station and the surrounding attractions. All the staff were superb. Will definitely stay here in the future.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Jun 2009

The Victoria Park Plaza was what i would...
The Victoria Park Plaza was what i would expect from a 4 star hotel in central london. The location is excellently placed close to Victoria station and the theatres and restaurants. The hotel is clean and well presented.<br />The only bad thing was at 4am there was a loud clanging sound within the room which sounded like a pipe was about to burst which we eventually worked out was the mini bar fridge. Also being woken up by the fire alarm at 8am and having to evacuate but that was not the hotels fault.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Jun 2009

Had a problem checking in we arrived half...
Had a problem checking in, we arrived half an hour before check in time and was asked to come back in 1 hour, we left case and bags with concierge which was fine, we came back 1 hour later only to be told the room would be at least another half an hour before it was ready, so I said I wanted a room which was reasy now not waiting. We had booked an Executive Package and my partner as ked if specific rooms were allocated for this package to be told no they can put the package in any room, we went to the room and someone arrived with out Executive Welcome Tray, with enhanced toiletries, water and fruit, well the fruit was 2 apples and an orange which were covered in dust and well past their sell by date, they went in the bin.<br />Other than this hiccup at the begining we enjoyed the Executive experience was worth the extra money, the hotel is situated in really good place for site seeing and there's lots of places to eat near by and supermarkets.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Jun 2009

Airy modern clean - fantastic service ...
Airy, modern, clean - fantastic service.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 May 2009

Excellent hotel with superb service Staff exceptionally helpful...
Excellent hotel with superb service. Staff exceptionally helpful and polite.<br />Very close to Voctoria staion and 'Wicked' theatre.<br />Could find no faults.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 May 2009

perfect location for chelsea flower show theatres and...
perfect location for chelsea flower show, theatres and shops.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 May 2009

Will definitely visit this hotel again for theatre...
Will definitely visit this hotel again for theatre break. Very good location for most shows .food was good, staff very helpful, and the room was very clean.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 May 2009

Stayed at the Park Plaza Victoria for the...
Stayed at the Park Plaza Victoria for the weekend of the marathon and had a wonderful stay. A really lovely hotel, fantastic breakfast, great service and a free room upgrade for each of the three rooms we booked. Brilliant hotel to choose for the marathon as they provided an early breakfast option for the runners and free showers later on in the day. We were really pleased.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 May 2009

the hotel was lovely and we were treated...
the hotel was lovely, and we were treated well. the view was nice from our window of the london eye and it was a fantastic distance from london victoria...... the only negative thing was that breakfast as not included, but overall very nice hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 May 2009

good size room exec lounge disappointing ...
good size room exec lounge disappointing
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 May 2009

This hotel was clean comfortable and in an...
This hotel was clean, comfortable and in an ideal location for us (being just a few hundred metres away from the Apollo theatre where Wicked is staged). We upgraded to an 'executive' room which gives access to a lounge where drinks and snacks are available. However, the hotel was pretty impersonal and customer service was a bit lacking - we didn't get our paper in the morning (and we overheard others with the same issue) and it didn't seem that any attempt had been made to try and fix the dodgy AC. <br />We would stay here again in similar circumstances but it's not on our list of favourite hotels.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 May 2009

Hotel was excellent I only stayed one night...
Hotel was excellent. I only stayed one night as we were in the Victoria area. It was so<br />convenient and is only a 2 minute walk from the Victoria underground. The breakfast<br />was excellent with plenty of juices, fresh fruit and hot food and cost 25 for 2 people.<br />Value for money ..... probably not as we only needed a place to sleep. The beds in our <br />twin room were very soft and not good for peoplewith a bad back. <br />All in all I would go back as it was clean, the staff were very helpful and it was close to everything.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Apr 2009

We chose this hotel as it was also...
We chose this hotel as it was also the check in place for our Orient Express trip. Everything lived up to our expectations, though one always has to remember that an Executive Double in London is about the same size as a normal double elsewhere in the country. Staff polite and courteous and check in/out very easy. Would recommend without hesitation.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Apr 2009

My colleague and i enjoyed our stay but...
My colleague and i enjoyed our stay, but i was disappointed that i was charged 2 per minute for a telephone call inside the UK and it was stated on a leaflet in the room that it was 1 per minute. Apart from that the breakfast was delicious and very pleased with the room
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Apr 2009

Got upgraded to a suite Very nice ...
Got upgraded to a suite. Very nice.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Mar 2009

Very convenient for Victoria and very good quality...
Very convenient for Victoria, and very good quality room, if a little on the expensive side.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Mar 2009

A superb location for Theatre and Central London...
A superb location for Theatre and Central London at a reasonable price. Excellent hotel and good quality. We enjoyed our stay.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Mar 2009

We booked this hotel as we were seeing...
We booked this hotel as we were seeing Wicked at the theatre and this hotel is ideally placed (2 minutes walk from theatre and Victoria Station). Reception was very noisy as there was a hen party staying there but the executive room was clean and spacious with sitting area and very nice large bathroom. As we had booked an executive room we had access to the executive lounge on the 1st floor so we had a nice quiet relaxed breakfast in there (away from the raucous hen party guests). Nice experience would come again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Mar 2009

Excellent hotel ...
Excellent hotel
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Feb 2009

Had room on top floor that suffered from...
Had room on top floor that suffered from excessive noise from the chiller units above. Advised reception and they immediately moved us to room on lower floor which was much better.<br />Breakfast was excellent but expensive.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Feb 2009

Good quality room at a decent price ...
Good quality room at a decent price.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Feb 2009

After reading some of the reviews for this...
After reading some of the reviews for this hotel I was a little nervous about what to expect, however it was perfect for our 1 night stop and our theatre trip to Wicked! It is in a different area to London then i've stayed before, however the hotel was well placed for this theatre, restaurants, the tube and lovely walks past Buckingham Palcae and down Pall Mall. Early check in couldn't be guarenteed and parking was first come first served, however we had no problems with either and both were honoured. Our room was lovely and really big and the bathroom was great with a large shower and separate bath! Great place for short stop in London and the staff were really friendly!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Jan 2009

The entire experience was fabulous ...
The entire experience was fabulous
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Jan 2009

We would recommend the cooked breakfast as it...
We would recommend the cooked breakfast as it was really nice and it set you up for a busy day in London! It is also in a fantasic location, being only 1 minute from Victoria and the Apollo theatre!<br />It was a lovely place to stay.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Dec 2008

Great location and the staff was well trained...
Great location and the staff was well trained in customer service. No complaints at all.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Dec 2008

Lovely hotel yards or so from the Appollo...
Lovely hotel 100yards or so from the Appollo Theatre with a nice Italian restuarant opposite, 1st class room nice surrounding and basement parking available , executive lounge wasa nice treat and reasonably priced
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Dec 2008

The rooms should not be advertised as Superior...
The rooms should not be advertised as Superior.<br /> I frequent many hotels, business and pleasure. The bedrooms are very basic. In fact we were a tad disappointed at the quality - given the misleading title.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Dec 2008

Lovely room Felt it was a bit expensive...
Lovely room. Felt it was a bit expensive, but have not stayed in London for years, so maybe out of touch
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Dec 2008

Perfect accommodation for a business trip Clean amp...
Perfect accommodation for a business trip. Clean & efficient; everything one needs
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Dec 2008

Excellent hotel Very good gym large rooms Parking...
Excellent hotel. Very good gym, large rooms. Parking available at 30 quid a night.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Nov 2008

Excellent hotel definately worth the price I paid...
Excellent hotel, definately worth the price I paid. Fairly luxurious rooms, especially for London. Great service and food in the bar downstairs although it was a little pricey. Only downsize is the bathroom was freezing and had no way of heating it.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Nov 2008

Didn't eat at the hotel but location was...
Didn't eat at the hotel, but location was very central for where we wanted. Reception staff were very helpful and friendly, and the room was very clean and to a high standard.<br />The hotel also offers leisure facilities, but unfortunately due to timescales, we were unable to use, maybe next time, as would definately stay at this hotel again.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Nov 2008

Perfect location - near to railway tube and...
Perfect location - near to railway, tube and buses.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Nov 2008

What a cracking Hotel - will definitely be...
What a cracking Hotel - will definitely be back !!
Reviewed by J powell; Reviewed in 09:19 17 Nov 2008

Hotel was comfortable and very hospitable but the...
Hotel was comfortable and very hospitable but the price paid for an executive double was not really value for money. It was c25% dearer than equivalent hotels. I may stay there again because it is convenient for transportation but would think twice because of the price.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Nov 2008

We paid for a quot Superior quot room...
We paid for a "Superior" room, but on arrival got upgraded to an apartment...so were very pleased with the hotel!! We had a separate lounge/kitchen area, 2 bathrooms and a huge roof terrace. The room was lovely, spacious and very clean.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Nov 2008

The hotel is ideally located - just a...
The hotel is ideally located - just a stone's throw from Victoria railway/tube station. For anyone flying into Gatwick it is a half hour on the Gatwick Express - direct to Victoria and the incredibly short walk to the hotel from the Wilton Road exit. Will stay there whenever we are in London.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Sep 2008

Hotel is a disappointment after staying at other...
Hotel is a disappointment after staying at other park plaza hotels (riverbank park plaza and park plaza country hall are fab! Overall its ok and central location, but rooms definitely tired.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Aug 2008

The hotel is very expensive for what it...
The hotel is very expensive for what it is. The bar and reception is good but the room looks like a Travelodge.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Jul 2008

On the booking form I specified a double...
On the booking form I specified a double bed but was only offered twin beds with no apology or explanation. There was a broken plug socket in the room & the light switches for each bed were on the wrong side (ie. The switch for the light over the left-hand bed was set to the right-hand side of the right-hand bed & vice-versa very confusing). In addition to this, the room did not have a trouser press, Iron or ironing board as advertised. The things Ive complained about are relatively small but lets face it when youre paying for quality, you expect it. On a positive note the hotels proximity to the west end theatres is excellent, just a 3 minute walk, door to door to see the show we travelled to see.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Jul 2008

Great place relaxing environment Location perfect Staff very...
Great place relaxing environment, Location perfect, Staff very friendly,
Great food.
Will be back
Reviewed by Patrick O'Connor; Reviewed in 04:22 24 Jun 2008

Excellent hotel at extremely reasonable pricing Friendly staff...
Excellent hotel at extremely reasonable pricing. Friendly staff, pleasant rooms.
Would stay again next time in London.
Reviewed by K & J.Needham; Reviewed in 06:35 15 Jun 2008

The breakfast in the quot executive quot lounge...
The breakfast in the "executive" lounge was poor and cold - the bain maries were useless. The bar prices were excessive. That said overall it was a nice hotel and ideally situated for Victoria.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Apr 2008

The room was noisy - the walls are...
The room was noisy - the walls are paper thin.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Feb 2008

Brilliant location staff very friendly only had breakfast...
Brilliant location; staff very friendly; only had breakfast but the food was very good. Drinks very expensive; service charge added even though we collected the drinks from the bar.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Feb 2008

Great location for the west end Just outside...
Great location for the west end. Just outside Victoria Station.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Jan 2008

Executive room was good - if a little...
Executive room was good - if a little small. Splendid bathroom tho'<br />Disappointed that the vegetarian options for the lounge were so sparse.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Dec 2007

Location near Victoria Station was an added convenience...
Location near Victoria Station was an added convenience and a real bonus.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Sep 2007

If you are going to Twickemham excellent location...
If you are going to Twickemham excellent location close to Victoria Station <br />The ambience of the Executive lounge was very relaxing and the service was excellent.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Aug 2007

I booked the Executve Package for two nights...
I booked the Executve Package for two nights, and was allocated a key to the executuve lounge which did not work as we always had to get someone to let us in the room. <br />My boyfriend had a great deal of problem getting into our room despite me leave a note and the key with a member of staff at receiption as he was trying to getting in to london from Surrey on the friday we experience train and traffic problems due to the earlier heavy rain. <br />At breakfast despite the buffet meals for breakfast being on a hot plate the food was luke warm and when i asked to have it warmed up I was told that I would have to wait 5 minutes as the microwave was downstairs in the main kitchen. <br />We had to call the receiption twice as we were unable to view the movie channel. <br />The hotel is in a prime location next to Victoria Station which is why I choose it. But after our experience we won't be staying there again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Jul 2007

The staff were very abrupt on reception and...
The staff were very abrupt on reception and the executive suite was nothing to write home about, cups were left out and tables not cleared away. Breakfast was good although again the staff were very abrpt. We overheard staff telling other guests that they could not have hot food for breakfast as they did not have this in their package. This was done in a rude manner rather than explaining to the customers.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jul 2007

In the real-world I'd expect a palace for...
In the real-world, I'd expect a palace for 129 quid. But this is London. So a reasonably sized, comfortable, clean room - whose bed didn't feel like it had more insects than an African swamp - was something of a surprise. And right next to Victoria station too. So a big thumbs-up
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Jul 2007

Good location close to tube and train station...
Good location close to tube and train station in Victoria. Restaurant closed on Sunday evenings which is inconvenient when on a weekend break. Executive lounge not up to much for the extra money involved. Reception staff very attentive.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Jun 2007

We arrived at the hotel at and were...
We arrived at the hotel at 13:00 and were told that there was a room awaiting us and we could go straight up. Not a great view but then there aren't many in central London. We were able to use the gym and steam/sauna rooms straight away and there were very few people in either. Not disturbed at all in the morning and left our room at 11:35 after a good nights sleep.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Jun 2007

An excellent large room with a massive bathroom...
An excellent large room with a massive bathroom, finished to a very high quality and well appointed. Room servce dinner was much better than I expected with the food being both copious and well cooked with good ingredients.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Apr 2007

Palacial I think describes this hotel - the...
Palacial I think describes this hotel - the rooms were exceptionally laid out and all your needs were provided for - having a gym in the basement was an extra bonus and being near the underground it was an excellent meeting point with friends. The surrounding area was vibrant and there were many places to eat and shop within a short walk of the hotel for the adventurous.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Apr 2007

I arrived at the hotel only to find...
I arrived at the hotel only to find my booking cancelled (By fax for some reason). I never did find out who was supposed to have cancelled it whether it was Laterooms or Park Plaza reservations. The front desk were very slow checking all guests in and people were made to queue. They add a 25 suppliment charge for mini-bar use at check-In which I think creates an element of mistrust, but reimburse it on check-out.... A quick reveal of my confirmation paperwork/ booking reference and I was given a decent spacious room. My relatives were kept waiting for nearly 3 hours to access their rooms (4.30pm) because of a delay with chamber-maids. We were very late for an important appointment because of it.....The guest relations manager stepped in and offered the whole family extra services which was really appreciated. Executive lounge facilities. Health Spa etc . In fact the attitude of the guest -relations manager Peter Torok and his his colleague Luke made our stay very worthwhile in the end and contributed to an excellent Easter break. Both were non-English. In contrast to the English Concierge, a native Londoner I think, who was indifferent and very matter of fact in his attitude when I initially and politely explained our problems. His apperance and demeanour was uncharming....Facilities in the hotel are good and it was only this and the professional courteous attitude of the guest-relations managers that would make me recommend this hotel to a friend if the above problems were alleviated.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Apr 2007

We had a slight hickup when we arrived...
We had a slight hickup when we arrived in that the hotel had not been told that we were coming (laterooms had cancelled our reservation in error) so our room did not have the executive extras ready. The room did not have a hairdryer but as soon as I phoned the customer service manager he personally delivered one to the room and could not have been more helpful. We ordered breakfast in the room. it was delivered exactly on time, had a great selection and was one of the most delicious I have eaten. Every member of staff was polite and friendly and was eager to help. I would recommend it to anyone and advice you to book the executive package to make it a bit more special.<br /><br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Mar 2007

The hotel was large spacious minimalist well organised...
The hotel was large, spacious, minimalist well organised but appeared unfinished. The booking in process was excellent although confusion over payment as you have to use your card twice on arrival and departure which is a bit inconvenient and worrying. The rooms were of a good quality however, the cleaning staff were banging on the door on two occasions at 8.30am and 9am which was unacceptable.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Feb 2007

The website for this hotell does not do...
The website for this hotell does not do the hotel justice. It is a lovely modern hotel right in the heart of the city. I will definately return to this hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Feb 2007

Great location for the Apollo theatre and literally...
Great location for the Apollo theatre and literally 2 minutes walk from Victoria station. I would recommend the upgrade to the Executive suite as it entitles you to not only a larger room but free access to the Executive lounge that serves complementary drinks and canaps in the evening.<br />Clean hotel with friendly staff and modern / stylish design<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Feb 2007

We misplaced a piece of our luggage and...
We misplaced a piece of our luggage, and after contacting concierge they could not locate it. We mentioned it again to the girls on the front check in desk and the took it into there hands to do everything they could to find it. As if by magic, the bag turned up with all the contents intact. Don't always take it for granted that concierge know everything ! The girls were extremely helpful and friendly too. Many thanks
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Feb 2007

Had a major argument with concierge about a...
Had a major argument with concierge about a freephone number that I had dialled and then they charged me 40 for the privilege - even when they saw on the bill on that the freefone number had been dialled. For info - only 0800 numbers count as free, any other freefone number (e.g., 0808) don't count, even though they are free.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Jan 2007

Very close to Victoria Tube Station and all...
Very close to Victoria Tube Station and all attractions.<br />Easy express checkout - nothing was a problem to any of the staff they were always one step ahead with impeccable service - which does not always apply these days... so it was a pleasure to stay.<br />Would definitely recommend!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Jan 2007

Confused staff at check in had no record...
Confused staff at check in had no record of booking at first, then told me it had been cancelled, then told me it had been booked twice. As a result there was a long check-in which was most frustrating.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Jan 2007

The hotel was very nice and comfortable Its...
The hotel was very nice and comfortable. Its location suited us and we enjoyed our stay. If I were to pick holes the faults would be as follows. Firstly my room had adjoining doors with the next room. I could easily hear the television and conversations in the next room. For a new hotel the sound insulation was poor. (I did hear a comment from another guest about the lift noise being excessive in a room near the lift shaft). And secondly the bed felt worn; it sagged towards the middle, as an old matress would do (ie like a boat!). I thought this was poor as we had booked an executive package. A good plus point was the attitude of the staff. During our short stay we did not see a single member of staff with a frown on their face. All the members of staff were helpful and courteous. These comments are meant as constructive views and in no way are critical. I would most definately use the hotel again if staying in the area.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Dec 2006

Thanks very much for our fabulous stay in...
Thanks very much for our fabulous stay in your wonderful hotel. Your staff could not have been more helpful. We will now always stay at The Victoria Park Plaza. Thanks again - We will be back
Reviewed by JENNY STILLER; Reviewed in 06:03 23 Mar 2005

Fantastic This has to be one of the...
Fantastic!!!!! This has to be one of the best hotels we have ever stayed in.
Reviewed by Mr Hickman; Reviewed in 09:48 17 Jan 2004

Great contempory hotel in good location ...
Great contempory hotel in good location.
Reviewed by L Marshall; Reviewed in 01:30 20 Nov 2003

Thanks very much for our fabulous stay in...
Thanks very much for our fabulous stay in your wonderful hotel. Your staff could not have been more helpful. What a treat it was, our room was very spacious and exceptionally comfortable. Dave is still dreaming of returning for the great breakfast. Thanks again - We will be back.
Reviewed by Sarah & Dave Blunt; Reviewed in 10:11 20 Nov 2003

Excellent hotel modern rooms brill bath room one...
Excellent hotel,modern rooms,brill bath room..one of the most comfortable beds we have ever slept and played in!
Lovely food in JBs restaurant..great location if going to the local theatres
which are a 2 minutes walk away
Reviewed by Mr K.Blake; Reviewed in 11:25 16 Nov 2003

Stylish modern excellent location when travelling to from...
Stylish, modern, excellent location when travelling to/from Gatwick. "Hotel - London" rates very favourable compared to other quotes.
Reviewed by Frode; Reviewed in 09:47 13 Dec 2001

A very comfortable hotel with friendly enthusiastic staff...
A very comfortable hotel with friendly, enthusiastic staff.
Reviewed by eileen; Reviewed in 09:42 1 Dec 2001

Brand new hotel with vibrant atmosphere Without exception...
Brand new hotel with vibrant atmosphere. Without exception the staff were very helpful and happy to see you. Food in restaurant was top class and rooms and beds very comfortable. Highly recommended.
Reviewed by Mrs P Llewellyn-Jones; Reviewed in 09:35 15 Nov 2001

A very well furnished and decorated hotel in...
A very well furnished and decorated hotel in a great location. The staff were very friendly and helpful. Good size rooms for London and a fantastic bathroom.
Reviewed by Mrs J Oliver; Reviewed in 02:06 31 Oct 2001