Park Plaza Sherlock Holmes Hotel Reviews

Was in a De-Luxe room but bed did...
Was in a De-Luxe room but bed did not have a headboard and was pushed right up against the window.No curtains-only a blind very drafty.Pillows extremely soft and inadequate.Nice reception staff-good location but not value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Aug 2009

I've stayed here several times It is easy...
I've stayed here several times. It is easy to access by car (you can park just outside the congestion zone) and there is good walking and tube access to central London. Clean, modern, if somewhat sterile and impersonal
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Aug 2009

The Hotel is in a very good location...
The Hotel is in a very good location for West End visiting and the staff were friendly and courteous. <br />Reception is at the rear of the bar (showing football on a large screen during our stay) and you have to walk your luggage through tables of people drinking to reach it. Service was fast however.<br />Our "double" room was very small and poorly decorated. The carpet was quite marked and dirty. The bed was an old uncomfortable poor quality sprung mattress and the bed linen was old grey and tired. On the right side of the bed there was no room for a bedside table. On the left side the table was squeezed in beside the bed and the glass screen and sliding glass door to the bathroom. You share the experience of lying a couple of feet from your partner visibly using the toilet. No bedside lights were provided. The window didn't shut completely because it's warpeped and the catch broken. Overall the hotel was very dissapointing and we wouldn't use it again despite the friendliness of the staff or the excellent location.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Aug 2009

The location is great the room was beautiful...
The location is great, the room was beautiful and clean, the service was good as was the food, the bathroom was clean with a big 'but'. But the bathroom door consists of clear glass so there is absolutely no privacy whilst using the toilet or the bath. Additionally there is a mirror behind the bath so one was privy to a 360 degree view. There is no warning of this and if I had been travelling with my adult son I would have had to change hotels. Come on Sherlock Holmes; give us back our modesty.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Jul 2009

What a fantastic stay room not ready on...
What a fantastic stay, room not ready on arrival due to technical problems with the computer system, however able to leave luggage and go for a wander. On return room still not quite ready so offered complementary drink at bar, within ten minutes, we were told we had been upgraded to a suite to compensate for the inconvenience-WOW what a room, unbelievabley fantastic, clean comfortable, with a bedroom upstairs!!! Breakfast was fantastic too, fabulous choice including three hot choices (we were on continental breakfast rate)<br />Would definately stay here again, location spot on .
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Jul 2009

Very good room although the ironing board was...
Very good room although the ironing board was somewhat of a challenge to erect - definitely a two person job! Did not get time to sample the leisure facilities. Bar was very nice and relaxing but extortionatley expensive. Excellent breakfast although toaster appeared that it was about to set alight.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Jun 2009

see above- absence of shower gel etc from...
see above- absence of shower gel etc ,from room,smell of smoke in bedroom and very basic in terms of standard of accommodation, pancakes for breakfast sour, poor management in restaurant. Location good.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 May 2009

The hotel was great really friendly staff and...
The hotel was great ,really friendly staff and great service.They were there for your needs in anyway as you needed them for advice,or to reccomend you places to go or eat out.Rooms are lovely as described and beds are nice and soft plus the pillows.We done the package with breakfast,wlcome drinks and little extras.The food i had for breakfast was really good for continental and plenty for everyone and of there choice.They had extras for an extra fee.Best breakfast so far as from previous places i stayed.All and all hotel brilliant would stay again and mixture of people stay there which is good.And very well situated for the sites shopping,theatre,attractions.Had real good time staying at the park plaza sherlock holmes hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Feb 2009

wonderful hotel Enjoyed our stay and cant wait...
wonderful hotel ! Enjoyed our stay and cant wait to repeat the experience !
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Feb 2009

Rooms were really small - we changed once...
Rooms were really small - we changed once. Also, the rooms were excessively hot and we were unable to alter the temperature!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Dec 2008

Upgraded because a poor chap in allocated room...
Upgraded because a poor chap in allocated room still there at 3.00pm +. But a good indication of how relaxed and professional staff are. <br />Room and service excellent... stylish and economic... fantastic.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Dec 2008

Very nice hotel We love it ...
: Very nice hotel, We love it!
Reviewed by Mr johnsen; Reviewed in 01:33 18 Nov 2008

we loved it they upgraded us as it...
we loved it, they upgraded us as it was my mother in lawsa 70th birthday treat which was a really great start to a very special weekend
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Sep 2008

Nice staff in a good location Bedroom was...
Nice staff in a good location. Bedroom was OK but the bathroom was lovely! I would stay again. Didn't get complimentary wine in the bedroom though...
Reviewed by Sharon Baillie; Reviewed in 04:32 6 Sep 2008

A VERY disappointing hotel After weaving our way...
A VERY disappointing hotel. After weaving our way through the crowds of office workers to get into the hotel the first impression was shabby. We were greeted by friendly receptionists who allocated us a key to our "Executive" room. It quotes, on numerous occassion both on their website and in the brochure, the word "luxurious surroundings". It was far from it! The decor was grubby, the furniture scruffy and out-dated, a complimentary tray that only carried half what was promised and a mini fridge that didn't work and allow us to refrigerate our complimentary wine! The bathroom sink had various items in the drain, including a teaspoon, and when the plug was put in you couldn't get it out. When we complained we were taken to view other rooms but unfortunately these were only the smaller Superior rooms (and they use this term loosely). We were eventually taken to another "Executive" room but this had recently been vacated and was uncleaned. Eventually they informed us that they were giving us an upgrade. Well I wouldn't have paid any more for it as it was in the same state as the others albeit slightly larger and the fridge worked. Overall this was a very disappointing trip to London and having done this many times I have stayed in better hotels for alot less. The only pleasure from this stay was the superb efficiency and manners of all the staff we encountered, who were very embarassed by the trouble we had experienced. Not a hotel I will ever stay in again or recommend to others. My company use this hotel as a preferred location whilst in London on business so I will also be writing to the conference coordinators with my views.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Aug 2008

The hotel service and location was brilliant but...
The hotel, service and location was brilliant but i'm afraid that the quality of the room slightly spoilt it for me, from looking at the website I had very high expectations of what it was going to be like but when i got in the room I was dissapointed. everything else was fantastic.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Jun 2008

Nice hotel with good rooms and would stay...
Nice hotel with good rooms and would stay again - Only negative was that reception was not very helpful when I arrived early and the service was generally slow
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Jun 2008

Room was compact and the very small bathroom...
Room was compact and the very small bathroom had frosted glass sliding door - not very private! Complimentary fruits, wine, etc were not in room. Poor quality when it did arrive. Breakfast was OK though - fairly standard continental but good service. Would have been happy to pay this price (175.00) for a good 4-star London hotel but this was overpriced, and disappointing.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 May 2008

When is a 'Superior' room not a 'Superior'...
When is a 'Superior' room not a 'Superior' Room. Elementary. At the Sherlock IT equates to a 'Standard' room anywhere else apparently. On check in we were given a sales pitch and, as it was our wedding anniversary 'treat', subsequently upgraded to an 'Executive Suite' at a cost of an extra 100. We were promised a fruit platter, complimentary wine, bath robes, slippers, continental breakfast and newspapers. We got the breakfast and papers but had to chase up the rest. We had bath robes for less than twenty four hours before the housekeepers took them away and the slippers never arrived!!! We booked a taxi for the theatre via the concierge. This cost 16.00 [trip of less than 1 mile] which we thought a bit steep even allowing for the one way system. But hey. It was our anniversary. Imagine our surprise when the return trip in a hackney cab cost only 7.00!!!! Well that's the moan out of the way. Having said all that the executive suite was lovely, the staff were polite and helpful, the hotel was spotless, the facilities were good, the food was enjoyable, the prices [apart from the concierge cab] were reasonable - for London - the location was excellent [near to Baker St tube, Oxford St, Marble Arch etc] and the Big Bus Tour was excellent. Apart from the minor quibbles we had an excellent, relaxing, enjoyable and interesting stay at the Sherlock.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Apr 2008

Very disappointed with Executive Room considering this was...
Very disappointed with Executive Room, considering this was a paid for upgrade from the standard room. Room very basic, no bath in bathroom, only a shower - which the shower doors wouldn't close properly drenching the rest of the bathroom! The sliding doors to the bathroom were a nice touch, but the entrance to the bathroom would have been better placed, so the toilet wasn't almost next to the bed! Not sure if I would stay again given the price and the location.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Oct 2007

Everyone very friendly and polite We were celebrating...
Everyone very friendly and polite. We were celebrating our engagement and they sent up a free bottle of champagne not long after we arrived. Food in Restaurant very good but quite expensive. Not used to London prices!! Would definately stay here again though. Only 10 minute walk to shopping area, my fiancee was thrilled!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Sep 2007

hotel was easy to find also next to...
hotel was easy to find. also next to all of the major bus routes into and around london. room facilities were excellant especially the glass sliding wall into the bathroom very novel. hotel personnel were very attentative and very helpful when asked anything.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Jun 2007

The staff were friendly and helpful Room was...
The staff were friendly and helpful. Room was of a very good standard although it was a bit pricey, however I havent made comparisons with other hotels in the area. This also went for the beverages. The service at the bar which we utilised extensively was of an excellant standard i.e remembering drinks order, clearing the table, friendly, and generally made you feel very welcome. When there was discrepancies in the standards which was minimal the staff listened, acted upon and welcomed this. The location was first class which perhaps indicates the price. Will definitely use it again when in London after I saved some money off course. Extra savings can also be made by accessing other web pages i.e laterooms.com etc.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 May 2007

spot on place to stay enough said would...
spot on place to stay enough said would be back again
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Mar 2007

Hotel very clean friendly staff Room was lovely...
Hotel very clean, friendly staff. Room was lovely although wasnt impressed with the bathroom. The bathroom suite was fantastic but the sliding door that didnt lock and the see through glass made the stay a little awkward at times.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Mar 2007

Delightful hotel in a convenient location Warm atmosphere...
Delightful hotel in a convenient location. Warm atmosphere to greet us, the checking in system was absolutely fine. The room was lovely, very comfortable and clean. We only had breakfast, and came down a bit late, but the staff were very helpful and polite. The food was also delious.<br />I wish we could have stayed longer!<br />We'll be back.<br />Many thanks,<br />Julie Worthington
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Dec 2006

When we arrived the room we were allocated...
When we arrived the room we were allocated, was given to another customer who complained about his room. The room we got 4th floor, lights did not work, this took another 20 mins to fix and then we discovered the toilet seat was broken! We were moved again this time to Mezzanine level; this room was hotter than a sauna. We went out for the evening so I left the window ajar; when we got back it was no cooler! All in all a pretty horrible experience, the staff were generally incompetent.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Nov 2006

Poor Value for money The public facing area's...
Poor Value for money. The public facing area's of the hotel were nice but the room we stayed in was tiny.
Reviewed by Clare; Reviewed in 06:01 28 Jun 2004

Great location just mins walk from Oxford Street...
Great location just 10 mins walk from Oxford Street + Selfridges. Plus room was a good size with a great shower + bed. Nice continental breakfasts too. Not sure on see-through bathroom door perhaps not to everyone's taste!
Overall a top hotel. Bravo.
Reviewed by owen; Reviewed in 09:46 5 Nov 2003

Not great Rooms quite small We had breakfast...
Not great. Rooms quite small. We had breakfast at 9.50, there were only 2 other people in the restaurant, but for some reason we were given no choice as to where to sit. The situation became clearer as 4 members of staff began to set the remaining tables for lunch. Very efficient I am sure! Also, the staff were pleasant but plastic (no personality).
Reviewed by greg; Reviewed in 03:43 3 Nov 2003

Fab It was lovely to stay in a...
Fab! It was lovely to stay in a hotel that had a cosy and personal feel, unlike the large hotel chains.
We got upgraded on arrival too which was a bonus. I would recommend this hotel to anyone and plan to go back soon.
Reviewed by Alexandra; Reviewed in 11:09 3 Nov 2003

Very good facilities great enjoyed my stay ...
Very good, facilities great, enjoyed my stay.
Reviewed by D Dibben; Reviewed in 12:56 16 Sep 2003

was really perfect we were upgraded from a...
was really perfect! we were upgraded from a double to a studio, which was really cosy but also modern.
we like to solve the riddels that were on the pillow every night ...

breakfast fruits were wonderful fresh and the personel very friendly.

thanks i'll book again in two weeks.


Reviewed by helga; Reviewed in 07:24 27 Aug 2003

We were upgraded to an executive suite free...
We were upgraded to an executive suite free of charge and for no apparent reason. How fantastic! It was beautifully decorated and had a very relaxed feel. We would come here again and recommend to friends. The staff were excellent and I was most impressed to see Molton Brown in the exquisite bathroom :-)
Reviewed by Georgie; Reviewed in 01:24 27 Aug 2003

We stayed in a double room Food excellent...
We stayed in a double room. Food excellent, staff superb. Nothing too much trouble for them. Have read comments above. We had constant hot water, no problems at restaurant and will definately stay again.
Reviewed by Wendy Lee; Reviewed in 11:40 27 Aug 2003

A nightmare Nothing works in that place -...
A nightmare!!!
Nothing works in that place - no hot water, got stuck in the elevator, waited 10 minutes for a print out of the bill -
the staff is smiley, but useless!!
whoever is looking to book: go camping!!!
Reviewed by Carla; Reviewed in 05:44 16 Apr 2003

Gorgeous Hotel - beds were divine amp staff...
Gorgeous Hotel - beds were divine & staff lovely! Only problem was not very warm water the following morning for my shower, I suggest getting up a bit earlier than I did!
Reviewed by CS; Reviewed in 04:48 4 Sep 2002

Excellent Be quick at breakfast though as restaurant...
Excellent. Be quick at breakfast though as restaurant was small. We had to wait 30 minutes for a breakfast table.
Reviewed by SW; Reviewed in 03:59 8 Jul 2002

stayed one night in a double room nifty...
stayed one night in a double room... nifty room design, decent location, breakfast included was also good... although, even at the discounted rates, i can't say that i would look to stay
here in the future... have found better deals elsewhere, and in better locations (for me)... but was worth a try for a nite
Reviewed by fiz; Reviewed in 12:52 27 Apr 2002

Wonderful we were double booked at the Shaw...
Wonderful! we were double booked at the Shaw Park Plaza, as a result we were sent to the Sherlock Holmes and we were well looked after! the staff were very attentive and the rooms were excellent, we were very pleased to b double booked that night! would recomend this hotel to anyone!
Reviewed by Ged; Reviewed in 07:26 4 Apr 2002

I stayed here at the hotel visiting from...
I stayed here at the hotel visiting from the us.I thought it was really nice there, and I had a huge crush on one of the bell boys.Nice skin he had =]..the only reason I didnt like it was because I got stuck in the elevator.
Reviewed by devi foland; Reviewed in 04:57 25 Mar 2002

sheer visual bliss ...
sheer visual bliss
Reviewed by Haber; Reviewed in 05:06 7 Jan 2002