Park Plaza County Hall Reviews

This was my first stay at Park Plaza...
This was my first stay at Park Plaza County Hall and I found the whole experience to be the best I have ever had at any hotel I have been to before! I was staying only 10 minutes from where I needed to be and it couldn't have been a better location for me. The views of London from the 10th floor were beautiful at every stage of the day that I looked out of the window and as for hotel customer service, it was second-to-none! Nothing was too much to ask and the food was fantastic and great value for money! The efficiency and professionalism did not outweigh the friendliness of staff and I can't wait to go back...In fact, I'm going to try and stay in all of them!!! Thanks ever so much for making the whole experience one which I shall never forget. I look forward to booking future resevations through Hotels-London and will be recommending you to as many people as I can!!!!
Reviewed by Miss Caroline Phillips; Reviewed in 09:53 2 Nov 2009

An impressive hotel The staff are friendly the...
An impressive hotel. The staff are friendly, the rooms are spacious and have all the facilities you could want. The facilities and restaurant are fantastic. We had a wonderful time and would definitely stay here again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Aug 2009

Fantastic customer service Free upgrade to one of...
Fantastic customer service. Free upgrade to one of the Penthouse Suites which was fabulous on 14th floor. (had to nudge reception to remind them that an extra bed was needed for the children)<br />Watch out for cost of drinks in the bar. Large glass of white wine 11.25 !!! . Also leave time fo the lifts. Slow and usually full.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Aug 2009

great central locationstayed in penthouse with wonderful views...
great central locationstayed in penthouse with wonderful views across London --a bargain.<br />great service although reception and lifts busy at peak times
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Jul 2009

Absolutely wonderfil experience - upgraded without request to...
Absolutely wonderfil experience - upgraded without request to a really stylish and comfortable room. Staff really helpful and friendly. Totally relaxed.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Jul 2009

This hotels' location is my favourite thing about...
This hotels' location is my favourite thing about the hotel - with easy access to most of the main tube lines (Northern, Jubilee, Central and District are all walkable)
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Jul 2009

Lovely hotel good location and lovely rooms We...
Lovely hotel, good location and lovely rooms. We were upgraded to a junior suite, and wow what a view ! Breakfast was a little hectic (hotel was full), and the lifts take forever, but otherwise thought this was a great hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Jul 2009

The hotel was nice and the staff very...
The hotel was nice, and the staff very helpful. I can never quite get over hotel prices in London, but it was priced well comparatively speaking. The only thing I didn't like was that my room had an internal window (looking out over the foyer and staircases etc) and no outside window.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jun 2009

We got a good deal on the room...
We got a good deal on the room & then a half price upgrade on arrival to a junior suite which gave us access to the executive lounge. This was well worth it it gave us a 2 room suite which had a sink & microwave. There was crockery & cutlery to make it possible for a peaceful & relaxing night in after traipsing the busy streets of London. The lounge was also a pleasant haven. The air conditioning/heating was not working properly so the room was chill but we were too tired to report it at the time so can't complain it wasn't fixed.<br />A very busy part of London but very close to the South Bank, London Eye etc so ideal for our purposes
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Jun 2009

The hotel itself is amazing very stylish rooms...
The hotel itself is amazing, very stylish rooms most have great views, we stayed on the 11th floor and had a great view on the London Eye. We were offered on arrival to upgrade our room for 40 or so pounds more and that would mean we'd get complementary drinks!!!.......between 6pm and 8pm. considering we were only there for 1 night its quiet obvious we would be out between those times doing what we'd gone to london to do!!!! (we saw the Lion King stage show and its incredible!) so didn't opt for that. <br />Our room was a 'superior' room and had a bedroom, small kitchen and living room area with a very nice bathroom, big bath and seperate walk in shower.<br />It was all very stylish and initially we were happy however like most hotels this too has its faults, firstly the bed was too hard but the pillows were ridiculously soft so you found that no matter how you slept your neck would be at a angle to the rest of your body and sure enough we both had stiff necks in the morning! Even with the optional second pillows being used once your head was actually on them it sank right in and offered no support at all. Second bad point was the price for a drink at the hotel bar, I went down to the bar for a smoke and after being in the queue for what seemed like forever from the slowest barmen in the world i ordered a fav of mine, Southern comfort and lemonade, just a single, nothing special but a nice drink to have with my smoke before bed. Big mistake - after serving me the drink he seemed a little shocked i only had a fiver on me to pay for it and in some strange accent said "do you want to charge it to your room" well why would i do that i have money right here, i thought! so i asked him "why? how much is it?" his response was something along the lines of 8.## but after hearing the 8 part i nearly passed out with shock so forgot how much change it was on top. I told him i only wanted and single and didn't ask for a double, he said "we don't do singles"...............you'd have thought he would have told me that before charging me for a drink almost warranting a loan itself! So silly me had to charge it to my room and to be honest i dunno what lemonade they use but it wasn't the nicest of "Soco n lemonade" i've ever had and most certainly wasn't worth over 8!!!!<br />You may think i was a fool for ordering such a drink in a classy london hotel but nothing could have preparred me for that! needless to say I seriously doubt i'll be going back unless i get an even cheaper offer on the room purely for its prime location and stunning views and i'll be sure to stay clear of the bar.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Jun 2009

The room was very clean on our arrival...
1. The room was very clean on our arrival, comfortbale and well appointed. However, after our first night, we found that the bathroom had not been cleaned satisfactorily and that the used cups from the day before had not been changed; neither had the tea/coffee/milk supplies been replenished. Towels and bed linen hd been changed and the rest of the room had been cleaned.<br />2. The bath plug was jammed and we had to stand in still water whilst we showered. We managed to release the plug manually and had to leave it on the side of the bath. The chambermaid had not noticed this and failed to contact maintenance when she cleaned after our first night. <br />We reported both points above on our departure, and the receptionist was very apologetic.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Jun 2009

Lovely hotel and the facilities are great for...
Lovely hotel and the facilities are great for a central london hotel. Have used it for both work and leisure and would use it again. <br />The only down point is that mobile phone signal on the internal rooms is pretty non-existent.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Jun 2009

We booked into this hotel thinking we were...
We booked into this hotel thinking we were in county hall itself. The Crowne Plaza IS NOT on the river but it is close enough to walk to the London Eye in a few minutes. Our children loved their welcome pack (slinky toy, monopoly style money for them to spend in the bar, tour of the kitchens with the head chef was a great touch.) The executuve lounge was a joy with its jumbo chess set and good selection of nibbles and drinks. Our room had a spectacular view of the London eye and was clean, neat and modern BUT small. Our children had the best part of the room on their sofa bed looking out on the London eye. The adult part of the room was a little clautrophic. We paid extra for the best room they had and were a little disappointed that is was not more spacious.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 May 2009

Great staff great location great hotel ...
Great staff great location great hotel
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 May 2009

Air conditioning was a bit feeble but otherwise...
Air conditioning was a bit feeble but otherwise room was extremely comfortable.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 May 2009

The hotel is in a prime position and...
The hotel is in a prime position, and great for the London Eye and House of Parliament etc, But we were "upgraded" to a junior suite for an extra 45.00 this gave us an extra area for our children to sleep. The only problem being that the room wasn't made up until past 10.30 pm, and with a 4yr old this is quite unacceptable. The staff on checking out of the hotel only said that he would pass our comments on to house keeping! The food was of a good standard at breakfast but not to the tune of 12.50 a head.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 May 2009

Parking metres away and very convenient also convenient...
Parking 50 metres away and very convenient, also convenient for waterloo station. All walking distance
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 May 2009

Room was plush as well as being very...
Room was plush, as well as being very clean. Staff were very smiley and professional. Wouldn't hesitate to stay here again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 May 2009

The hotel is exceptionally well kept and good...
The hotel is exceptionally well kept and good value when getting a substantial late rooms discount and an upgrade to a suite, however a couple of issues -<br />Stayed for the London Marathon weekend - unfortunately my experience of the Hotels food was the pre-marathon evening buffet (good pasta, but they ran out of salad, bread rolls and fruit salad) and an early light buffet breakfast (small bowl of cereal). Even by London standards the prices charged for the food was extortionate.<br />Only other problem is that the hotel only has 2 lifts (excluding the penthouse express) for 400+ rooms over 13 floors - needless to say at peak times the waiting time for a lift was unsatisfactory.<br />Staff were helpful and friendly though.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Apr 2009

A little noisy but good if you can...
A little noisy, but good if you can get a view of the London Eye and Big Ben from afar.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Apr 2009

Booked an exec room but given a standard...
Booked an exec room but given a standard room - offered upgrade for 25! Told normal for laterooms to book the wrong room! After 30 mins in reception they agreed it was the hotel's fault and upgraded me. The exec room was OK but very dark, the view was a brick wall that went higher than my first floor room. Food (room service) - overpriced and slow service, more greasy spoon than hotel standard.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Apr 2009

The view from the executive studio room was...
The view from the executive studio room was brilliant. The kids enjoyed the hotel room with views of Parliment Building, Big Ben, London Eye, etc. The executive lounge ran of food and beverages on occassions when it was visited. Despite that the whole experience was well worth the money with friendly staff and atmosphere.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Apr 2009

We had a fantastic time at the hotel...
We had a fantastic time at the hotel. We stayed in an executive suite which was excellent. The children were given VIP treatment and thoroughly enjoyed it. Our only minor complaint was that we booked a room with a city view but were given a room round the other side overlooking a building site, however we spoke to reception and were immediately moved to a room with a fantastic view.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Apr 2009

Hotel was very nice Great location staff friendly...
Hotel was very nice. Great location staff friendly and room excellent. However it was let down by a totally disorganised breakfast. The restaurant was clearly too small for the number of rooms and the attempt at putting some people in the bar was a joke. No one appeared in charge. What a shame as otherwise the hotel was one of the best we have stayed in. Not a 4 star hotel when you have to queue for oer half an hour for anything!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Apr 2009

A warm and informative welcome Tried to sell...
A warm and informative welcome. Tried to sell me an upgrade package then upgraded me anyway. Very attractive studio room. No face flannels or earl grey tea. Convenient location.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Apr 2009

Perfect for a trip to the capital Close...
Perfect for a trip to the capital. Close view of the London Eye from some rooms. Meeting room was provided (at a cost) and was ideal for our requirements.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Apr 2009

Excellent room - was upgraded to an executive...
Excellent room - was upgraded to an executive suite with separate lounge and kitchenette at no extra cost. So for 100 was good value.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Mar 2009

Nice hotel excellent location Very close to Waterloo...
Nice hotel, excellent location. Very close to Waterloo Station but no noise from trains. Bar prices a bit steep but otherwise excellent. If you don't like glass lifts don't stay here!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Mar 2009

Great Hotel for tourists spending a few days...
Great Hotel for tourists spending a few days in London, 5 mins walk to Waterloo, Old Vic Theatre, London Eye, South Bank. Modern, very clean, lovely bathroom, comfortable bed, quiet, nice helpful staff. Booked thorough Late Rooms the day before we stayed so good value. Would stay there again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Mar 2009

Great location excellent service value for money on...
Great location, excellent service, value for money on late rooms deal and a great Italian in the square near by!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Feb 2009

We chose a junior suite which more than...
We chose a junior suite which more than adequately catered for myself, husband and 2 boys (age 3 and 5). The "accomodation only" deal proved to be great value. Hotel was walking distance from most of the attractions we intended to visit (saving on public transport costs) and the kitchenette allowed us to have breakfast cereal, snacks etc in the room. We did indulge in additional room service which was of a good standard. We will be using this hotel again, although the February half term weekend did prove to be a busy one, which would have been more problematic for us if we had been located on the upper floors due to one of the lifts being out of service! Without children we would have made more use out of the gym and spa as this also looked nice. Staff were very friendly & helpful. Recommended.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Feb 2009

Overall a very good weekend Staff were very...
Overall a very good weekend. Staff were very attentive and we were offered a free upgrade for being a long time waiting to check in and confusion over the booking. Breakfast was excellent and we used room service for a meal on the Saturday evening which was fine. We had an off-peak bar meal on Sunday which was a bit slow in coming but made up for it in flavour. Possibly needs more than one barman at this time (6pm). The room was very quiet and well sound insulated from the neighbours and the outside (overlooking Waterloo Station in our case with no noise from trains heard at all!).
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Feb 2009

Hotel was great location for sight seeing and...
Hotel was great location for sight seeing and worth the money. We had a junior suite which gave us plenty of room for the 3 of us and had excellent bathing and kitchen facilities.<br /> A little disappointed that we had to ask for a duvet for the sofa-bed that had been put up for our daughter, but it was soon sorted out within 30mins of our request. Breakfast a little expensive so we didn't partake in that. Kids package was a little disappointing and didn't have everything that LateRooms suggested would be in there. Overall would definitely use this hotel again both for business and leisure.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Feb 2009

We returned to the hotel at pm to...
We returned to the hotel at 11pm to get late bar snacks and drinks. The bar was supposed to take food orders until midnight as stated in the hotel information book but we were told that no more orders were being taken after 11pm and we were 5 minutes late. Breakfast the next day served in our room did not include all of the items we had ordered and some items were only luke warm. When checking out, the additional price of 33 for breakfast was added to our bill even though our room rate included breakfast. Obviously this was removed when pointed out but all of my comments are simplistic and should be rectified with some time spent on understanding the value of customer experience. Otherwise the hotel did what it needed for one night in London.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Feb 2009

We booked a double room through the website...
We booked a double room through the website, but were offered a twin room on check-in as there were no other rooms available. When we asked if there were any other options we were upgraded to a larger room at no extra cost, with no hassle.<br />The room was clean, modern and comfortable and had all the facilities we required.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Feb 2009

nothing wrong with hotel was in location we...
nothing wrong with hotel. was in location we wanted and staff were efficient and pleasant, room was nice. at the late rooms rate it was a reasonable price. however found name very misleading as hotel is nothing to do with county hall which is the marriott and premier inn. not sure why it is not just the park plaza or if necesarry park plaza waterloo rather than park plaza county hall.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Feb 2009

When I arrived at Park Plaza County Hall...
When I arrived at Park Plaza County Hall I was upgraded from a standard double room to a suite including a kitchen and living room area., which was excellent value for money. The room was immaculately clean. I found all the staff very friendly and helpful. I would definitely stay again nd have recommended the hotel to friends.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Jan 2009

On arrival we had been upgraded to a...
On arrival we had been upgraded to a studio room with separate lounge area which was great. Staff could not have been friendlier or more helpful, although we were disappointed that a leak in the bathroom floor was not dealt with promptly, meaning that we eventually had to change rooms at 12.15 am! Nonetheless, we would still stay there again as this did not reflect the overall good experience. Building work taking place immediately opposite the hotel was an eyesore, but soundproofing was excellent and so we were not disturbed by it.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Jan 2009

We found the room much too hot and...
We found the room much too hot and airless. You cannot open a window and even with the heating setting on minimum we were too hot and the atmosphere was very dry.<br />The movie channel was not working in our room and we had to be passed to three members of staff at reception before speaking to someone who understood and could help.<br />There was a huge queue for breakfast on Saturday morning. We had to wait for about 20 minutes before being seated and the dining room was very crowded, not at all peaceful.<br />The staff were very polite and doing there best to be helpful.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Jan 2009

We had to wait to check in which...
We had to wait to check in (which was fine as we were early) so having check in we then had to return later for the key - when we had to wait once again to collect, this was not good and we were tired by that time.<br />The room was excellent, clean and the hotel is in a great location.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Jan 2009

Helpfull staff lovely rooms and would definately stay...
Helpfull staff, lovely rooms and would definately stay again
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jan 2009

Surprisingly friendly for a large hotel in the...
Surprisingly friendly for a large hotel in the centre of London. We were given a very warm welcome and an excellent room with a view. My daughter was treated very well (9) and thought the hotel was fabulous. I would definitely return. Great location, 5 minutes walk from Big Ben, Westminster bridge, London eye etc.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Jan 2009

very clean presentation nice staff ideal for central...
very clean presentation. nice staff. ideal for central london, waterloo.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Jan 2009

Without the breakfast this hotel would have been...
Without the breakfast, this hotel would have been a fantastic place to stay, having been impressed with the speed of service and the quality of the room, all be it a little overpriced due to new year. The breakfast service, food and cleanliness was a very big let down, not sure i would stay again as it was a big put off, but it isnt a hotel i would never stay at again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jan 2009

Hotel room was quite small considering it was...
Hotel room was quite small considering it was suppose to be an executive room
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jan 2009

Receptionist tried to insist that only the children...
Receptionist tried to insist that only the 2 children in our party had breakfast included, and that we needed to pay a supplement for adult breakfasts. I had to be very insistent, whereupon she backed down.<br />Lovely room, excpet that the bathroom door (a massive sheet of glass) did not move freely and would not close at all.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jan 2009

Located by the London Eye and next to...
Located by the London Eye and next to Waterloo Train Station (no noise thou) the restaurant was excellent, hotel very clean and spacious rooms, wou ld stay here again
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jan 2009

I always marvel at the cost of London...
I always marvel at the cost of London Hotel rooms!!! And the fact that now they charge seperately for breakfast!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Jan 2009

Despite booking nearly a year in advance the...
Despite booking nearly a year in advance, the room we were given overlooked a crane and building works and not the London eye as some of the photo's on the hotel website would leave you to believe. Clearly they were very busy being New Year's eve and slightly underprepared. The room was ok, but only after meeting up with some friends in the bar did we find out that it was second hand as they had already rejected the same room due to cleanliness issues although we found it clean enough. Breakfast in the room was ok, but some items were missing that we had ordered and when we phoned room service they said they were too busy to rectify. A/C was not working properly, however upon check out, they accepted all of the issues and discounted the final bill accordingly.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Jan 2009

the friendliest and most helpful staff i've ever...
the friendliest and most helpful staff i've ever encountered in a hotel. we all loved our stay!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Jan 2009

the executive room was excellent The inclusive breakfast...
the executive room was excellent. The inclusive breakfast was OK. However, we were woken quite early by the house keeper knocking loudly and repeatedly at the door until I answered in person . She then said oh sorry I will come back later. Although verty annoying it did not spoil a very good experience for oursleves and our grandchildren. I would definitiely stay here again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Jan 2009

Excellent hotel great location right on the South...
Excellent hotel, great location right on the South Bank with a fab breakfast and lovely rooms
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Dec 2008

Room had a fantastic view great to separate...
Room had a fantastic view, great to separate lounge from bedroom in city centre London
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Dec 2008

This hotel is gorgeous looks really nice taxi...
This hotel is gorgeous, looks really nice, 5 taxi to covent garden. we stayed here for a 21st birthday and had a great time. Would definitely reccomend.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Dec 2008

generous sized studio room easily accomodated adults one...
generous sized studio room easily accomodated 2 adults, one child, and a grumpy teenager. nice bathroom, and generally presentable and clean. only problem was one of the TVs in the room stopped working as it should on day 2. should have complained but it was late and we wanted to get some sleep. biggest disappointment of the stay was with food. we only had breakfast in the hotel, so can't comment on lunch or dinner, but......day 1 - breakfast in room, food nice but order incomplete. day 2 - breakfast in the restaurant, and considering the steep price, very little was right with the entire experience. (for 16 + i expect orange juice instead of squash and a decent slice of bacon). moral - enjoy the accomodation, but if your breakfast isn't included, get it elsewhere. staff were all very nice and seemed happy to help. i would stay again, but would go forewarned about the chaotic breakfast service and plan accordingly.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Dec 2008

Extremely disappointing Over-hyped child friendliness Poor attention to...
Extremely disappointing. Over-hyped child friendliness. Poor attention to detail. Room very noisy woken through the night with loud sounds of water flushing from all rooms above. Sofabed not made up and no linen to do it ourselves after late night out with kids. Took 30 minutes to sort out their bed. Kids goody bag shoddy and kids money just photocopied and roughly cut out. Lots of minor irritations. Staff however eager to please and I can't fault them.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Dec 2008

Overall a satisfactory stay the room was a...
Overall a satisfactory stay, the room was a little warm for our liking and more controllable room temperature would have been welcomed. A call to reception did see a reduction in temperature though.<br />The hotel was very busy and breakfast was a little manic but the staff managed this very well and were always polite and helpful.<br />Great location for the Southbank and only a short stroll to the London Eye, Embankment and Waterloo bridge. Would stay there again.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Dec 2008

An excellent room wonderful views across London with...
An excellent room (1228) , wonderful views across London, with all the ancillaries that you might need including an iron and ironing board! We stayed on a B&B basis, the hotel staff were welcoming and efficient.<br /> Breakfast was a trifle chaotic because of the large number of people all trying to get into the restaurant at the same time, but the food was excellent.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Dec 2008

very nice hotel very helpful staff ...
very nice hotel, very helpful staff.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Dec 2008

Excellent facilities and the staff were polite helpful...
Excellent facilities and the staff were polite, helpful and courtious.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Dec 2008

The air conditioning in our twin room was...
The air conditioning in our twin room was not working, so we was upgraded to another room with no fuss.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Dec 2008

It was very disappointing that i was given...
It was very disappointing that i was given a room right next to the party venue at the hotel. I stayed in room 103 and it is probably the worst room in the hotel if there is a party being held. What is more disappointing is that the hotel knew i was travelling with wife and two young kids and still allocated this room to me. The hotel reception effectively told them that they dont care and i must make the best of a bad situation. To believe that i spent 200 dollars for not sleeping was really a sad waste of money
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Dec 2008

Excellent for travelling with small children Warm welcome...
Excellent for travelling with small children. Warm welcome and great rooms.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Dec 2008

Our room came with access to the executive...
Our room came with access to the executive lounge. We used it for breakfast but there were no staff in the room, the breakfast plates were litter across all the tables and there was a minimal food selection. Had to go the normal restaurant and the queue stretched across the mezzanine floor. <br />No iron or ironing board which should have been there - brought one up and it didn't work<br />Room as cramped and not worth the Executive title<br />Mini bar was not fully stocked
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Dec 2008

excellent hotel lovely room cleaners were a bit...
excellent hotel, lovely room. cleaners were a bit loud in the morning though.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Dec 2008

we were all made very welcome Very family...
we were all made very welcome. Very family friendly in an excellent location.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Dec 2008

Lovely hotel excellent location great views lovely rooms...
Lovely hotel, excellent location, great views, lovely rooms. <br />The only issue is that there is no real air conditioning, and although -1 degrees outside the hotel was boiling. I'm a cold person and I was pretty warm, so everyone else was boiling!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Dec 2008

The staff in the hotel really tried hard...
The staff in the hotel really tried hard to please
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Dec 2008

Staff were very helpful and courteous there was...
Staff were very helpful and courteous. there was quite a queue to check in so the staff fetched us all complimentary drinks wile we waited. we had an executive room which had spacious and comfortable but had quite a small bed. Air conditioning was quite difficult to control and the room and the hotel was quite hot. Sound proofing between the rooms was not good, we could hear all the plumbing noises. We were given a disabled access room (we are not disabled) which seemed well set out for someone with a disability but a bit awkward in the wetroom (no bath) for us as there were a lot of grab rails, shower seats etc that were in the way if you were standing up. Food was good and the bar was well set out. We got a great deal on laterooms.com, half of the rack rate and would definately stay again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Dec 2008

Fantastic room with a good view extremely clean...
Fantastic room with a good view, extremely clean and well situated
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Dec 2008

This is a fabulous hotel and probably the...
This is a fabulous hotel and probably the nicest I have stayed at in London. The staff were superb and I really enjoyed my stay. The room was outstanding, although I was on one of the lower floors so I didnt have a great view. I will definitely stay here again and couldnt fault this hotel...some of the best service I have ever had in an hotel! Great value room but I would say that breakfast would have been extremely expensive had I decided to try it.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Dec 2008

Great hotel fab room warm welcome and staff...
Great hotel, fab room, warm welcome and staff who couldn't do enough for us. Can't wait to stay again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Dec 2008

Myself and my husband stayed at the park...
Myself and my husband stayed at the park plaza county hall hotel on the 28/11/08 and we had a fantastic time the rooms were very clean and the staff very helpful and great central location to the london eye and all over sights of london
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Dec 2008

Nice modern hotel No parking is an issue...
Nice modern hotel. No parking is an issue and breakfast very busy. Didn't use the leisure facilities.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Nov 2008

What a superb combination of location service and...
What a superb combination of location, service and accomodation. Every single member of staff was helpful, bright and proffesional. This is one of the best stays in London we have experienced. Thank you Park Plaza!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Nov 2008

Excellent stay better food than expected great hotel...
Excellent stay, better food than expected, great hotel
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Nov 2008

A great hotel Loved the decor The kitchenette...
A great hotel. Loved the decor. The kitchenette was a bonus, had nice china, glassware etc.<br />We had an upgrade without requesting it which made our stay even better. Will stay again and recommend to others. Didn't know we had free use of the gym, sauna etc, so will bring suitable clothing next time! Loved the sink in the ladies spa toilets, very 'Grand designs'.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Nov 2008

We were upgraded to the Penthouse Suite -...
We were upgraded to the Penthouse Suite - a fantastic experience
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Nov 2008

Arrived before check in time and so instead...
Arrived before check in time and so instead of waiting for our room to be ready, we were upgraded to a studio suite which was stunning. By far the most luxurious, clean and modern hotel we have stayed in. Fantastic location close to Waterloo and the London eye. Amazing value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Nov 2008

Did not take any meals hence cannot comment...
Did not take any meals hence cannot comment. About the hotel in general, my wife and I enjoyed our stay and we plan to come again before xmas or immediately after. The hotel is beautiful, well located and has a good finish.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Nov 2008

Probably the best hotel I have ever stayed...
Probably the best hotel I have ever stayed in when in London, comparing favourably against about ten other 5 star hotels I have stayed in. We paid 45.00 extra for a suite with superb facilities and breakfast and a free bar with canapes between 6.00pm & 8.00pm every night which was superb value. Our accommodation was outstanding with magnificient views across the thames to Parliament and the London Eye. We walked across the Millenium bridge to go to the theatre which was about 5 minutes away from the hotel. If you are going to London treat yourself and stay here.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Nov 2008

Very good service prompt book in very Friendly...
Very good service prompt book in very Friendly and helpful staff<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Nov 2008

The front desk seemed disorganised They couldn't find...
The front desk seemed disorganised. They couldn't find our booking at first and despite us ringing the week before to request a low floor room and a cot bed, they didn't do either of these. They staff were friendly, but they either better training or a better booking system - both fundamental to a hotel!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Nov 2008

Restaurant was expensive but food was not worth...
Restaurant was expensive but food was not worth. Staff excellent, very helpful, overall very pleased, but at this price expect it.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Nov 2008

Lovely modern hotel with nice luxury touches room...
Lovely modern hotel with nice luxury touches, room very nice with the most comfortable beds and a pillow menu so you can have whatever suits you! We were offered an upgrade for a reasonable additional charge, but decided to stick with booking as weren't planning to spend much time in hotel but had we been staying longer would have taken up the offer! Great value with the deal from laterooms and location was perfect, minutes from underground/train station, regular bus routes and some great attractions, would definitely stay again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Nov 2008

One of the rooms was very smelly even...
One of the rooms was very smelly even after it had been sprayed
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Nov 2008

room very smelly ...
room very smelly 810
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Nov 2008

exellent location good transport links Waterloo train station...
exellent location, good transport links, Waterloo train station less than 5 mins away. Friendly helpful staff, quality rooms with superb facilities. Clean, modern, attractive rooms, of a good size and well equipped, tv's,shower and bath, microwave, kettle.<br />Would definitley consider staying their again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Nov 2008

Friendly staff - good location - quiet given...
Friendly staff - good location - quiet given location
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Nov 2008

Had a really good stay night at this...
Had a really good stay (1 night)at this hotel. Very clean room - stayed in a studio with 2 other people (plenty of room). We were on the first floor at the back, overlooking Waterloo but had no trouble with noise. The staff where all very helpful. Only gave a '9' as we did not use all the facilities. Would recommend this hotel.
Reviewed by Mrs L Dunne; Reviewed in 03:48 2 Nov 2008

A very nice hotel really for either business...
A very nice hotel really for either business or pleasure in a useful location. I was upgraded to a studio which for one person offered more than enough space. Comfortable bed, good quality bathroom and space for work and watching TV etc. Leave plenty of time to check out if you are in a hurry, the hotel seem to suffer from guests who don't like paying without discussing every item on their bill. I waited for over 20 minutes. The reception was very apologetic and friendly and it wasn't her fault.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Oct 2008

The hotel was ideally situated and easily reacheable...
The hotel was ideally situated and easily reacheable by foot from Waterloo, even with a suitcase during a rainy evening.<br />The staff at the reception was very agreeable and welcoming and even gave us a free upgrade to a superior room.<br />Our hotel room had a lovely view on the London Eye and Westminster.<br />The bathroom and room were spotlessly clean and the hotel was very quiet and stylishly decorated.<br />We shall definitely go back there again as soon as we need accomodation in London!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Oct 2008

Good position nice size room with separate lounge...
Good position, nice size room with separate lounge area and a kithenette between it and the sleeping area. Two TVS both with intenet access (though the mouse set intot he key board was very difficult to use so I gave up).<br />5 minutes to the northside over Hungerford Bridge and 10 minutes to Trafalgar Square.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Oct 2008

The rooms are excellent However the hotel has...
The rooms are excellent. However,the hotel has huge problems with its lift system with constant waiting. An enormous queue formed for breakfast and,certainly in the evening, you need to leave a lot of time to get a black cab as they do not pass the hotel often.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Oct 2008

Cant say anything bad about this hotel stayed...
Cant say anything bad about this hotel, stayed on a saturday evening as a family of four and the service, room, food and value was great. Easy to locate being right next to Waterloo and perfectly situated next to the Thames for the HOP & London Eye etc. We did stay in an Executive room and booked in advance...free exec bar from 6-8pm and breakfast thrown in...great!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Oct 2008

This was a great choice and our stay...
This was a great choice and our stay was really enjoyable. Couple of minor issues: the que for breakfast in the main resturant was huge each morning, thankfully our booking allowed access to the executive lounge, which meant we avoided queing. The wait for lifts was extremely long, our room was on the 12th floor so quite a hike. We waited for 15 minutes for a lift first thing in the morning. The staff on reception were good but the sheer volume of residents meant that reception was constantly packed. Drinks in the bar were quite expensive. On the whole the stay was great and I would come back.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Oct 2008

Great having nespresso coffee machines in the room...
Great having nespresso coffee machines in the room but even though I called housekeeping to bring up some pods, they never arrived. Free canapes and drinks in the executive lounge is fab but the lounge is too small for everyone to have breakfast and you have to eat on your lap.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Oct 2008

The rooms have a kitchenette which is very...
The rooms have a kitchenette which is very useful when you have young children. Hence this was the second time we have stayed in that same hotel. The breakfast we had as room service was execellent (compared to some hotels I have stayed in).
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Oct 2008

If you want to be made to feel...
If you want to be made to feel special by staff at a hotel, this is the place to go. And if you have young kids, you could ask for no better welcome. A fantastic experience; we are looking for an excuse to return. Thank you!!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Sep 2008

Nice accommodation clean new and modern Loved the...
Nice accommodation, clean, new and modern. Loved the room. Close to the Eye and friendly hotel staff. Although concierge was very disappointing. Everything else was great.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Sep 2008

Really enjoyable stay - friendly and well-informed staff...
Really enjoyable stay - friendly and well-informed staff; very clean, light and quiet room - kitchenette with 'store your own stuff here" section in the fridge and Nespresso coffee machine was a real bonus. Good location - 200m from Waterloo tube (walk down York Road towards the London Eye and entrance is first left) - and 3 minutes' walk to the London Eye. Handy range of nearby restaurants (italian, sushi , noodles, breakfasts and bagels), bars (All bar One and Slug) and 24/7 shop if you don't want to eat in the hotel (we had tapas in the hotel bar and they were excellent, but good to have options) - and that's before you've got to the South Bank's wider selection...<br />All in all, one of the nicest hotels I've stayed in - and I am picky about things like customer service, hotel cleanliness and attention to detail so praise indeed!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Sep 2008

Hotel in very good location Receptionist and staff...
Hotel in very good location. Receptionist and staff very helpful. Room was of a high standard and very spacious. Will stay here again and would recommend hotel as excellent value for money with Late rooms.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Sep 2008

Very good location excellent view on the London...
Very good location, excellent view on the London Eye. The staffs are very friendly and helpful. The rooms are excellent, very modern, and spacious for the 4 of us, as the bathroom was in between the main bedroom and the living room were the kids stayed. The bathroom had a huge shower and a separate bath. Their pillows are the most comfortable one, in fact I have just ordered some from Germany. The hotel was very kids friendly with brilliant breakfast. (ask for the kids pack when you check in, as you get 5 vouchers for the kids to spend in restaurant/bar). The only downside is that at peak time you had to wait for the lift. I will use this hotel again, especially good for families.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Sep 2008

Modern four star hotel recently opened Pleasant bar...
Modern four star hotel recently opened. Pleasant bar area. Rooms fresh but not large. Slighty anonymous among all the other similar type of hotels in London.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Sep 2008

The rooms were well laid out especially given...
The rooms were well laid out, especially given our children were in the fold out couch. The bathroom in the middle gave us privacy. The only comment I would make for improvement would be to have the option of a top sheet as the doona was a bit warm. Also, we would have liked to have been able to turn the airconditioning off but we didn't know how.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Sep 2008

Great location mnutes walk from Waterloo station Our...
Great location 5 mnutes walk from Waterloo station. Our room was spacious with a view of the London Eye. Bed very comfy, staff helpful, especially when I phoned the next day having left my mobile phone charger in the room! Nice bar although not much seating and they wouldn't serve us food at ten to midnight even though the info folder in the room says they serve til 12. Nice breakfast but food could have been hotter. All in all an enjoyable stay, and I'd stay here again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Sep 2008

Excellent view over the City from our Executive...
Excellent view over the City from our Executive room (upgraded free of charge) through the the floor to ceiling window. Staff very friendly. Excellent location. Would stay again without hesitation.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Sep 2008

Fantastic location very central min walk to Houses...
Fantastic location very central 5 min walk to Houses of Parliment/ London Eye. Family room was beautiful with a double bedroom, a lounge (with pull down sofa bed for kids) and a little kitchen with microwave, sink , fridge etc and bathroom (this would have been lovely except there was a fowl smell from the drains). Kids loved hotel especially the glass internal lift and the funky purple lights on the outside of hotel at nights. Breakfast was expensive but plenty of places to eat nearby.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Aug 2008

V nice clean hotel Staff very helpful Problem...
V nice, clean hotel. Staff very helpful. Problem with air conditioning in our room when we arrived. Reception sent engineer up straight away to sort out problem. Excellent location for river cruises and London Eye. Did not eat in hotel, so cannot comment on food, but we would definately stay here again.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Aug 2008

Got upgraded to an Executive room so that...
Got upgraded to an Executive room so that ws a fantastic way to start our London weekend away! Room was fabulous; the coffee machine and microwave are an excellent feature. Bed was very comfy, so if you like firm mattress you're quids in. Bathroom lovely, huge shower and lots of toiletries to mess with! Lovely bathrobes, all very luxurious. Food was fantastic; best smoked fish risotto I've ever tasted and the cajun spiced tuna certainly had a kick! Lovely hotel. Only down side was sometimes the wait for the lifts was lengthy. I think there were several tour groups in at the time, so it was always pretty hectic around reception and noisy in teh bar area. We were on the 12th floor though so it didn't really matter. One guest decided to smoke in their room and so set off the fire alarm at 3.40m, 5.10am, 6am, 7am and 7.30am. This was VERY annoying, but the hotel staff had him ejected and were very apologetic. Hopefully he's black listed now!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Aug 2008

Overall we enjoyed our stay apart from being...
Overall we enjoyed our stay, apart from being woken up by the fire alarm several times during the morning hours of the 17 August, apparently due to some guest having smoked in their room. We tried to contact the night reception without luck to find out what was going on, so this was a concern.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Aug 2008

Hotel within a minute walk of Waterloo and...
Hotel within a 5 minute walk of Waterloo and South Bank so great location.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Aug 2008

Excellent standard of accommodation and an ideal location...
Excellent standard of accommodation and an ideal location for sight seeing across London. Rooms are well fitted out and the "kitchenette" is a useful touch. All staff were extremely friendly and welcoming particularly to the children. Would definatly recommend and stay there again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Aug 2008

The hotel was booked for me through my...
The hotel was booked for me through my work, and I was in London on business. Prices seemed very high, but I've never stayed in a central London hotel before, so i have no grounds for comparison! Having said that, the service, food, accomodation and cleanliness were very good. My only negative comments are that I had an early morning wake-up call that I didn't ask for, and the English comprehension of some of the staff could have been better. All in all though, a very pleasant stay, and a hotel I would be happy to recommend or stay in again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Aug 2008

Lovely Hotel Very Central Rooms were first class...
Lovely Hotel. Very Central. Rooms were first class, with a small kitchen area. Would recommend this hotel to our friends and would definitely stay there again. Did not eat at the hotel, but the restaurant looked good and maybe would eat there in the future. The bedding was of a very good quality and the rooms were soundproofed, even though we were overlooking Waterloo Station, didn't hear the trains at all. We had our granddaughters with us and the lounge area was used for them on the sofa bed. They loved the room, especially the widescreen television and the computer. (Well Done to the Park Plaza)!!!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Aug 2008

Only good value if you get a good...
Only good value if you get a good room rate. Too many little issues and lack of attention to detail mean I wouldn't happily pay full price. Our room carpet still had rubbish on it...and an earring! The bath is difficult to get into if you are short as the side is quite high. Lifts were completely inadeqaute for the quantity of rooms - made far worse by the fact that only one of the 3 lifts in the main reception was working on the Sunday morning. Ordered some drinks in the bar. An orange juice and lemonade tried to charge me for both a full size orange juice and a full size lemonade - until I questioned it, plus I ordered a glass of dry white wine and later found out they had automatically served me a premium product at 3.80 per glass more expensive than the standard house dry wine - considered that quite naughty....I know London prices are not cheap, but this tactic was just unnecessary.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Jul 2008

location was great for the South Bank-disappointed with...
location was great for the South Bank-disappointed with breakfast-waiting for coffee to come to the table etc-also 2 of the 3(Willy Wonka type glass lifts) lifts were out of order- when we were omn 13th floor and in a busy hotel at the weekend-not funny- walked 13 flights with 2 kids rather than wait 20 mins for the lift!<br />Check in was efficient and friendly- did offer pizza making for free for kids at 4 and the free drinks between 6-8a nice touch but we were out and about on South Bank and so didn't use any of these facilities- which unless you plan to lounge around the hotel most people wouldn't-and the rooms are pleasant enough but not really a hotel for lounging around in.....! Website said would be mini kids dressing gowns and slippers in the room which kids were looking forward too and there wasn't. Also a newspaper would've been a nice touch..... but overall- was as expected- pleasant enough stay but nothing special and really chosen for location....... as I think most people had done- tall and thin and packs em in.......
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Jul 2008

great hotel great location - do not drink...
great hotel, great location - do not drink in the bar though 6.75 for 2 cokes!! Outrageous prices!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Jul 2008

Lack of bathrobes in room lt br gt...
Lack of bathrobes in room<br />Poor breakfast!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Jul 2008

Hotel is well situated to reach the South...
Hotel is well situated to reach the South Bank, although the position on the edge of a major roundabout is not attractive. The room was excellent, with separate sitting room, well decorated and comfortable. The check-in was a bit cramped and crowded which was a bit of a contrast to the otherwise excellent facilities of the hotel. A hotel that works well for both business and leisure and for London probably one of the best quality price deals around.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Jul 2008

Not the cheapest hotel we've ever been too...
Not the cheapest hotel we've ever been too but one of the most luxurious! We could see Big Ben from our bedroom window, London Eye 2 min walk. Friendly staff- would definitely stay there again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Jul 2008

The hotel staff went out of their way...
The hotel staff went out of their way to be helpful and make our stay enjoyable. Having use of the executive lounge was fun and relaxing. Two very enthusiastic thumbs up!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Jul 2008

We didn't eat in the restaurant - but...
We didn't eat in the restaurant - but we did have continental breakfast in our room which was fine. but a bit pricey considering its content (14.75 pp). The hotel itself was great. The kids loved it! Ideally situated for the London Eye and the Aquarium. Very modern and clean with all mod cons. A real treat to stay there- we'll be back!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Jul 2008

The County Hall park plazaRight in heart of...
The County Hall park plazaRight in heart of city by Waterloo and the London Eye. Excellent facilities and free drinks when you arrive and check out. A bit more expensive than some of the other hotels in the area but probably worth it and still pretty good value.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Jul 2008

Great hotel and great service - would def...
Great hotel and great service - would def stay again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Jul 2008

great corner suite rrom - ask for an...
great corner suite rrom - ask for an upgrade at no extra cost. well situated just accross westminster bridge
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Jul 2008

The hotel was a little difficult to find...
The hotel was a little difficult to find, however, once we arrived we upgraded for 15 per room. The rooms were extremely clean, well furnished, excellent response to queries, complimentary tea/coffee sachets were provided on request, we had a really nice time and would definetly stay at the Park Plaza again. Good value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Jul 2008

Only a few months old when we got...
Only a few months old when we got there. We were extremely lucky and got upgraded as well - but to the penthouse floor! Had an amazing view of the Eye and Houses of Parliament, all for the price of a standard room. Staff at front desk were very friendly. Great location. Lifts were slow, but if that's all you've got to worry about...! Would definately revisit.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Jun 2008

Very easy access from Waterloo Station Short stroll...
Very easy access from Waterloo Station. Short stroll to London Eye. Ideal place for sightseeing or business trip.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Jun 2008

Did not eat in restaurant apart from breakfast...
Did not eat in restaurant apart from breakfast which was good.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Jun 2008

i loved the park plaza location was wonderful...
i loved the park plaza. location was wonderful. i was out of waterloo station and in my room within five minutes walk. staff were very efficient and friendly and the rooms were lovely, had all mod cons including entertainment system within the flat screen tv. listened to favourite music whilst getting ready. cocktails were really expensive at about 9 each, but it was a one off trip so i didnt complain. really near the london eye and some great pubs and restaurants. very clean and tidy and wouldn`t hesitate to spend another weekend there if i could afford it. My train was cancelled on the sunday and i went and booked another room for that night- didnt even consider going anywhere else as i knew it was so amazing. five minutes walk to the eye, waterloo bridge and great views of the thames, houses of parliament and big ben. wish i was there this weekend!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Jun 2008

I stayed here for one night and we...
I stayed here for one night, and we had a fantastic stay. We was upgraded free of charge,which was very kind and the hotel it'self was very smart. The best London hotel I have stayed in to date thank you xx
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Jun 2008

Room service - Food was of a very...
Room service - Food was of a very good standard. Upon arrival I got upgraded to a studio room - very nice room! However, unfortunate to have a view of the back of waterloo station! Service was very good, staffed well mannered and attended to any queries proefficiently.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Jun 2008

I booked this hotel for girls of all...
I booked this hotel for 11 girls of all ages for a hen party. When we all arrived at 10.30pm after travelling for hours it was amazing just to walk into the hotel lobby then into our rooms. Even the hen was running round saying 'oh my god this hotel is gorgeous!'. Wouldn't suggest a stay if you have serious fear of heights as views out of room windows are breathtaking if on top floor. A definate recommendation!!! Will be bringing my boyfriend here for a second stay.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Jun 2008

It was a great hotel The only two...
It was a great hotel. The only two minor problems were the size of the coffee cups in the room - thimble size! and the bath towels were on a rack I could only reach by standing precarilously on the side of the bath to reach.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Jun 2008

Great views of London Eye and Houses of...
Great views of London Eye and Houses of Parliament from room I was in (Superior Double) - you need to ask when you check in. Very quiet considering proximity to Waterloo Station.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Jun 2008

Avoid any room near the lifts as a...
Avoid any room near the lifts, as a buzzer sounds each time the lift doors open. Due to poor sound proofing around the bedroom doors the noise sounds like someone pressing a door bell - its which is imposible to sleep through!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Jun 2008

We were staying with our children who are...
We were staying with our children, who are fairly young. We decided to use the hotel restaurant for ease, on the Friday night. The service was appalling, with meals being forgotten and often only arrived after we got out of our seats to get the waiters' attention. Our children, who were tired, got their starters of garlic bread, after we had finished ours. The garlic bread was not cooked through properly and appeared to be a bought in product, which you may purchase in a local supermarket. They left it, unable to eat it. <br />Their main course was disgusting and had been left on the hotplate for over 20 minutes. This was argued with. I made the waiter try my son's chips, where he reluctantly agreed they were cold. My daughter's chicken, I would not have even given to my cats. My food, Lamb, was uninspiring and my veg, arrived after I had finished my meal and had been microwaved to be reheated. <br />We were never given the compementary canapes. <br />We were told we would not be charged for the meal and we would have a complementary bottle of champagne delivered to the room. After chasing this twice, we were left with half a bottle of red wine to take with us.<br />We have an executive room, which did not have a mirror to look into when drying my hair. The only mirror was in the bathroom and on the back of the wardrobe door (no where near a socket) and there was only a bin in the bathroom.<br />It was a tad disappointing for the money we paid.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Jun 2008

I found the staff extremely unhelpful and quite...
I found the staff extremely unhelpful and quite rude. On requesting our luggage that we had left with the concierge we were greeted with a blank stare and silence, eventually this rude individual found the time to collect our bag (still in silence). We then had to go to our very small room complete with leaking bath, broken bathroom door, minibar that wouldn't open and temperature control that made no difference whatsoever to the sauna temperatures in our room. When we complained about the broken minibar they seemed disinterested and told us to " just order room service". I have been to many hotels all over the world and I have seen some real horrors but this was by far the most uncomfortable and frustrating stay in a hotel i have ever been forced to endure. You have been warned.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Jun 2008

I thought the hotel was in an excellent...
I thought the hotel was in an excellent location and made the trip to London a great experience.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Jun 2008

Ideal for Waterloo station They checked us in...
Ideal for Waterloo station. They checked us in early so our room was allocated for when we got back. Left luggage safely. Express check-in was very efficient.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 May 2008

Marvellous modern hotel the glass lift is amazing...
Marvellous modern hotel, the glass lift is amazing and the rooms are incredible!!! Also very good service and value for money. There are buildings being built close by but you do not hear a thing.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 May 2008

seemed like it had only been open a...
seemed like it had only been open a few days, surrounded by building sites.- taps falling off in sink. Could hear lots of doors banging. Staff nice but felt like staying on a roundabout and it is not by the london eye - this is mislleading.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 May 2008

I absolutely loved this hotel we had some...
I absolutely loved this hotel, we had some issues checking in due to being relocated from Park Plaza Riverbank! But Luke at reception made sure we were looked after and as a result had a fantastic stay. Would recommend to anyone, good food and great location.
Reviewed by Lisa Kavanagh; Reviewed in 09:33 18 May 2008

I had never heard of the hotel until...
I had never heard of the hotel until I checked online with LateRooms. It was a brilliant find and one which I will definitely use again. The room itself was immaculate and very well equipped.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 May 2008

I got a free upgrade to one of...
I got a free upgrade to one of the penthouse suites. Very impressive and ideal for my need.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 May 2008

I stayed just one night and would definitely...
I stayed just one night, and would definitely go back again. The rate was reasonable considering that it is a new property. I tend to like the Park Plazas in general and this was a good one. The staff was also very attentive and accomoating. I was there for business, so stayed there as it was close to my meetings - but it is also quite close walking distance to some of the major tourist sites in London as well.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 May 2008

Superb new hotel close to County Hall near...
Superb new hotel close to County Hall near Waterloo station. They gave me a studio room which was almost a small flat and included a small kitchen area. Fabulously designed. Grea value at 105 room only in such a great location. I will definitely stay there again if I can get a similarly great deal here at Late Rooms.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 May 2008

We were able to upgrade our room on...
We were able to upgrade our room on arrival to include use of the executive lounge and breakfast. This was 35 per room per night and worth it if you are able to get to breakfast by 10 00 take afternoon tea and cakes in the lounge and use the lounge for canapes and drinks early evening as this is all included in the rate. On the first night we had no sleep as the mattress was faulty but the next morning it was replaced and the duty guest manager deducted the 35 upgrade from the bill for that night. I felt they could have taken off more as we literally had no sleep but the manager was charming and keen to put things right for us which they did do.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 May 2008

My only real complaint was that I did...
My only real complaint was that I did ask for a double room, but was given a twin room with the beds pushed together - I realise I was on my own, but that is not the point.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 May 2008

Location of the hotel is excellent being just...
Location of the hotel is excellent being just behind the London Eye landmark. We had to swap rooms because the wardrobe was too short for my wife's dresses but we settled eventually for an executive suite at a reduced surcharge. With the breakfast and executive lounge (free drinks and canapes between 6-8pm) it turned out to be a good deal - but one does not have to be tied to the hotel as there are plenty of places nearby that serve breakfast.<br />The hotel grew on us during our 3 day stay. The staff were excellent and made us feel welcome - the room was pleasant, clean and modern with all the usual refinements. We made use of the Gym, Sauna and Steam room, the only issue here was that staff were not at hand to help out with use of the equipment.<br />The executive lounge made the stay special as we could relax with a drink or two before going out for the evening. In the morning we also had the option of taking our breakfast in the lounge which was always pleasantly quiet.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 May 2008

Fantastic hotel - great location great staff great...
Fantastic hotel - great location, great staff, great rooms and a good value.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 May 2008

The hotel was very central - just minutes...
The hotel was very central - just 10 minutes walk to the National theatre. Room was spacious and well equipped with iron and ironing board, microwave and hairdryer. Also TVs in bedroom area and lounge area. Staff were most helpful and pleasant. Very impressed overall and would not hesitate to stay there again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 May 2008

Queue to check-in was long and very slow...
Queue to check-in was long and very slow. Window wasn't very big in room, so didn't let in much light and felt quite claustrophobic. Staff were very friendly and helpful.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 May 2008

Only problem was getting to my room to...
Only problem was getting to my room to find that the internet ethernet cable had been taken by previous guest and it took a few requests and about an hour and a half later to get a replacement. Having said that, when the concierge did appear with the cable he took the time to come in the room, plug it in and make sure it worked. That was a nice touch because he could have just handed it to me. Great room, got free upgrade to studio apartment.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 May 2008

I only spent one night in the hotel...
I only spent one night in the hotel but was very impressed by the standard. The staff were very friendly and helpful and I enjoyed my stay.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 May 2008

Fantastic location m from Waterloo station Ww were...
Fantastic location 200m from Waterloo station. Ww were upgraded upon arrival to an executive suite - everything you'd need in a kitchenette for a longer stay e.g. kettle, microwave, Nespresso machine, plates etc. Room was well designed and excellent finishing touches. We had a view stretching from the London Eye round to Canary Wharf. Only negative comment would be the temperature of the rooms & hotel - too hot! Would definately saty again just for the location and value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Apr 2008

Excellent location for the river and the westend...
Excellent location for the river and the westend
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Apr 2008

The hotel is certainly new and maybe too...
The hotel is certainly new, and maybe too new to have experienced all the issues ironed out. Fixture & fittings were nice & modern throughout. The studio room we stayed in was spacious with a sitting area looking out to London Eye. It had a little kitchenette equiped with microwave, seperate sink, plates & cutlery as well as the usual kettle & fridge. However, the "rainforest" shower in our room was not properly fitted in that it had a jet of water shooting to the ceiling where the light was, very dangerous indeed, we were too scared to use it, but there was a bath in the room as well.<br />The receptionist was not too sure of the opening hours of the sauna & steam room (supposed to be 24 hrs) and we got more confused with the "auto but unknown switch on & switch off hrs" she tried to explained. We requested bath robes but waited for an hour before they were delivered.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Apr 2008

I've stayed in the Plaza On The River...
I've stayed in the Plaza On The River several times but as it was full, I booked one of its sister hotels; the Plaza County Hall. It took a little bit of finding, mainly due to the large building project that is going on in the centre of the roundabout, although to be fair the hotel is huge and has a massive facade and neon sign. The whole hotel is modern, spacious and clean. I'd booked a suite but was upgraded to a top floor suite with lovely views over the city. The suite was large and well-laid out. A good-sized working area with DSL cable, plenty of accessible plugs and a large LCD TV. In the bedroom, another LCD TV, large wardrobe and a make-up dresser. The bathroom had a bath and separate shower cubicle, which was more than large enough to move around in and had both a fixed rain shower head and a flexible normal head. The usual selection of Plaza toiletries, always entertaining as they include sewing, vanity and dental kits - good thinking on their part. The kitchenette was more than adequate, with a microwave and a coffee machine, with plenty of complimentary sachets and cartons of milk in the separate fridge. I ended up ordering room service as it was late and the food was good quality, hot and prompt in its delivery. For the price, little more than a 'standard' hotel room in central London, this was exceptional value for money and I'd recommend it without hesitation to other travellers.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Apr 2008

Very impressed by everything Gave us a free...
Very impressed by everything.Gave us a free upgrade without asking for it.Will definitely stay again here
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Apr 2008

Modern and well equipped suite for of us...
Modern and well equipped suite for 3 of us. Had to ask 3 times for extra towel. Staff were pleasant and attentive. Good location for Waterloo and a short walk to Westminster. Definately use again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Apr 2008

Very modern hotel with excellent rooms but sadly...
Very modern hotel with excellent rooms, but sadly the lift system is totally inadequate. At peak times you either waited ten minutes for one to arrive, or used the stairs, which a lot of people were forced to do. On our first morning the breakfast was cold and undercooked, (sausages were pink in the middle). Would like to recommend this hotel for its convenient location and cleanliness, but the above issues would put me off staying there again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Apr 2008

Excellant hotel Had never stayed before but was...
Excellant hotel. Had never stayed before but was upgraded on arrival to a junior suite with amazing views of London Eye, Big Ben and Waterloo station! Tip - always be nice to reception staff, its not their fault if mgt do not have enough staff on duty and check in may seem chaotic. Room very spacious and nice touches such as ironing board, iron, proper hairdryer and cutlery.<br />Didnt eat in hotel but restaurant and bar area looked very pleasant. Lots of cafes around area so forgo breakfast in hotel (too expensive) or bring food in and eat croissants in bed Sunday morning. All the staff we found to be be very friendly and helpful.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Apr 2008

The Hotel is easy to find just a...
The Hotel is easy to find, just a few minutes walk from Waterloo station although on this visit I travelled by car. The Car Parking is close by you can use the long stay (24 Hrs max) spaces at the station for about 20. There is another NCP close by but it was not easy to find - The concierge gave confusing and conflicting directions so in the end I went for the easy and close option. Check in and desk staff were very efficient, just 2 signatures and you were on your way. I had a complementary upgrade to an executive suite, which was excellent, although the standard of the other rooms looked equally as good. The suite had a double bedroom, bathroom with bath and seperate shower and a further seperate "living room" with double sofa bed and work area/seperate TV. Would have been great as a family room. Just one word of warning, do not ask the concierge for anything, make your own arrangements for food travel etc. they really do not have a clue. Apart from that a great hotel and for London very good value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Mar 2008

The hotel is only a few minutes from...
The hotel is only a few minutes from waterloo-although not quite at County Hall!It is one row back from the water!It's initially noisy-as the atrium carries sound upwards, but once in the rooms they're fine.The 'studio' that I had was lovely-really comfortable..like a home from home with a little kitchenette and sofa etc.I'd definitely go back again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Mar 2008

Everything great got an upgrade on the room...
Everything great, got an upgrade on the room which helps so difficult to say as upgrades always leave a good impression - definitely good value for money because of this.... <br />Not sure room service is used very much, the way thing worked we ended up ordering two nights after 11pm and they always reacted as if they were not ready. Asked about soup of the day - got a call back 10 minutes later after they had decided what the soup of the day was!, following night gave up waiting on soup of the day after 15 mins waiting on call back !<br />apart from room servie hotel great
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Mar 2008

Stayed at Park Plaza as a nice Mothers...
Stayed at Park Plaza as a nice Mothers Day treat for mum. V Nice, stylish hotel. Front and desk and concierge staff couldn't have been more helpful. The room view was a little disappointing - overlooking Waterloo station train lines. If i bent my neck enough I could just about see the Thames. Only 1 mirror in the room, in the bathroom, which meant while mum was getting showered I couldn't get ready. Rooms need more mirrors! Skipped breakfast as it was extortionately priced!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Mar 2008

Excellent new hotel in a central location I...
Excellent new hotel in a central location. I would definitely recommend this for any short stay in London.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Feb 2008

My wife and I were thoroughly pleased with...
My wife and I were thoroughly pleased with our stay at the hotel. Its convenience for getting around London is superb and most things are within walking distance, if you are able, and if not you are only 5mins from Waterloo. Having found this hotel we shall definitely be using it again when we come up to London without a doubt. We would have no hesitation in recommending it to others.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Feb 2008

Spent nights in this hotel Very attractive hotel...
Spent 2 nights in this hotel. Very attractive hotel. The room was exceptional. Got upgraded on arrival to a studio room with a seperate living area with large LCD TV. Great location a 5 minute walk to the the Thames and at the London Eye. Great walk along the Thames. There are lots of bars and restaurants near the hotel and along the Thames. You can walk to the West End/Trafalgar Square/Covent Garden in about 20 minutes. Westminster in about 10 minutes. I loved it. <br />The bar in the hotel could be expensive, depending on your favoured tipple, A large glass on Pinot Grigioo was 9 but that was one of the dearer choices, others were about 5. A pint of lager was under 4. <br />I payed around 100 a night and would definately stay there again, even if it was a bit more expensive. Next time, if I plan to stay up in the hotel bar until 3am (like we did), I'll suggest to my wife that a Lager and Lime would be really refreshing!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Feb 2008

very good position helpful staff great family rooms...
very good position , helpful staff , great family rooms
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Feb 2008

The hotel had only opened the previous day...
The hotel had only opened the previous day = check in was chaos no rooms were ready for people checking in 3.30pm. We were given a twin room - asked to be moved to a double but had to wait a few hours for one - room very small.<br />Bar prices very expensive.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Feb 2008

Was contacted after making this booking as hotel...
Was contacted after making this booking, as hotel was not going to be open in time, so we were transferred to The Cumberland Hotel in London, which was excellent.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Nov 2007